WhoGoHost Limited Reviews and Expert Opinion

rise, WhoGoHost kept billing my card for a hosting plan I have cancelled. And when I contacted them they kept telling lies upon lies, saying they couldn't find my request to cancel and they didn't bill me. When I threatened them, they claimed they have finally found my mail and actually billed me. Till now, they have refused to refund my money, saying I have to use the money to sign up for any of their other services. Imagine! If you're considering using this once great web host that have been become awfully terrible, please don't. You'll be disappointed. I don't even want to get started with their arrogant and incompetent customer service. They are always escalating your ticket to another department instead of fixing your issue. Search online, you will see my bad user experiences.

a minute to fix, but no this peeps have no regard for their clients. once you pay them you are trapped.. the client has been on my neck for days now, imagine how incompetent they make me look. I wish i read these reviews before subscribing to their less than Ok service. PLEASE BRETHREN DO NOT USE WHOGOHOST!!!

er away from whogohost.

As you have eloquently stated, since our payment is insufficient – by a grand total of N904.76 and as such you are ready to terminate our hosting as stated in your email on 11/05/2019 (09:40), we will require the immediate refund of N18,095.24.

From my records, we are still good for hosting till 17/06/2019 and domain name till 19/02/2020 right?

So, kindly refund the above amount to enable me complete the domain and hosting transfer away from whogohost.

I fail to see or understand the logic in your adamant refusal to regularize the account over a 5% withholding tax, which I have explained to you will be remitted to the FIRS at the end of this month as we usually do for all other vendors and service providers we deal with. Tax receipts are issued by FIRS at their convenience and the same are forwarded to the relevant vendors and suppliers once we receive them.

Please see our bank details below and we expect a full refund of the sum of N18,095.24 by close of business tomorrow – Tuesday 14th May, 2019.

*** *** ***

Once we are done with this, I can then proceed with moving my personal domain and hosting away from you as well.

Thank you for your excellent and exemplary service.

Kind regards.

Ayodele Adeniran

+234 (0) 706 540 4397 | ayo.adeniran@le-connaisseur.com.ng

From: ayo.adeniran@le-connaisseur.com.ng
Sent: Monday, 13 May 2019 11:23 am
To: 'WhoGoHost Customer Billing Desk' ; 'support@whogohost.com'
Cc: 'Samson Adeleke' ; 'K. Bhavanishankar' ; 'info@the1spiritcompany.com' ; 'Raphael Uzor' ; 'Seun Disu'
Subject: RE: [Ticket ID: RBT-213-18601] FW: WHOGOHOST PAYMENT EVIDENCE
Importance: High

Good morning,

Thank you. We currently have a challenge with the info@the1spiritcompany.com account as despite several attempts, the email confirmation mail from you has not delivered to the account and hence we have been unable to verify the email.

Secondly, I received a phone call over the weekend confirming our payment, and a second phone call stating that our payment was insufficient – I tried to explain to your staff that we paid the billed amount, less the 5% withholding tax and once we receive the tax receipts from the FIRS after we make our returns and payments at the end of the month – the relevant receipt will be forwarded to you.

Her response was that our payment will then remain pending until you receive the said tax receipts. We all know that the FIRS does not issue receipts immediately and should either our web hosting/domain name get suspended, as happened a few weeks ago due to the consultants handling our account failing to renew on time (hence our wish to transfer ownership inhouse) – we will not be continuing with your services, will require a full refund of our monies, plus interest as well as damages for loss of service, as I see that our payment is still not reflected and our invoices are still showing as unpaid as at this morning.

Lastly, your policy apparently was recently changed to restrict email disk space to 1GB on the Pro Plus (25GB) Linux Shared Hosting which we are on, without properly informing us. Email accounts created at inception have unlimited – 25GB space, while the new accounts are now limited – and this is causing problems as mailboxes are getting to the 1GB limit within a week causing disruptions. We again have to pay additional monies to get more space as stated in the last mail received from you on this issue?

Kindly let us know if you intend to leave the invoices pending until you receive the tax certificates, so we can make adequate arrangements to forestall any interruptions to our services.

Thank you.

Kind regards.

Ayodele Adeniran

+234 (0) 706 540 4397 | ayo.adeniran@le-connaisseur.com.ng

From: WhoGoHost Customer Billing Desk
Sent: Friday, 10 May 2019 1:58 pm
To: ayo.adeniran@le-connaisseur.com.ng
Subject: [Ticket ID: RBT-213-18601] FW: WHOGOHOST PAYMENT EVIDENCE

Dear ,
Your payment has been confirmed.
We noticed that you have sent us an email from an unregistered email address. However, we have informed the registered client about this issue and we expect to get a response. Kindly contact the registered client for more details about this request.
Subsequently, please send your inquiries or issues about this domain/hosting/services from the registered email address of the client account where it is currently registered. We apologize for any inconveniences caused.
This is a security measure taken on every client account.
Kind Regards
--
Aderonke A
Billing Support
Get your professional email: https://www.whogohost.com/hosting/email-hosting.php
Need Help? Visit>>> https://www.whogohost.com/host/knowledgebase.php
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Make Money With Us: https://www.whogohost.com/affiliate.php
----------------------------------------------
Ticket ID: #RBT-213-18601
Subject: FW: WHOGOHOST PAYMENT EVIDENCE
Status: Answered
Ticket URL: https://www.whogohost.com/host/viewticket.php?tid=RBT-213-18601&c=NMmHLBy5

NETWORK CONNECTION" I contacted their support several times, every day, after several days and there were failed attempts to fix the error, they migrated me to another hosting package, the connection was back for only a day and resumed the same issue, meanwhile is been up to 2 weeks, 2 weeks of no work on my new site having to wait for their silly support. I became tired and asked for a refund only for them to call and promise tecnical fix, I was migrated to another package again but the trouble continued. And this was not the only issue, the package I bought had an upload space which couldn't allow my theme to upload, it took 10 GOOD DAYS FOR THEM TO FIX THIS! SO FRUSTRATING! I started asking for refund a week after I bought the hosting but the kept up wit their pretence of technological support and quick fix. I kept asking for refund via phone call, email and website chat. On January 30th, they told me I can't get a refund because is past 30 days. They were actually waiting for the expiration to take place. I regreted buying the hosting. The company was so poor and so interested in the money they couldn't offer service to get. That was how I said goodbye to my 20k and asked them to deactivate my account. I bought godaddy and since then have got my peace of mind and focus on the right things to do! Buying whogohost hosting was spending 20k to buy a big headache and frustration. Buyers stay clear! A friend warned me about buying Nigerian hosting but I heeded to the advice of the person that recommended it whom I was so angry with because he himself was about making a transition to another hosting, WHY? I was very angry with whogohost for the AMATUERISH HOSTING. They delightedly closed the account immediately I asked for deactivation and that was it. I can give them a deserving 0 star if is actually possible.