UK2.net Expert and User Insights by UK2.net Customers
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Major UK hosting company providing services around the world
UK2.net is a major UK based hosting company that is the flagship of the UK2 group of hosting providers, which includes VPS.net, Reseller.biz and others. They offer a full lineup of different hosting packages including shared, VPS, and dedicated server options.
Since they were founded in 1998, UK2.net has grown significantly, and even expanding outside of the UK. They say that they have registered over a million domain names over their existence, and provided high end hosting to customers around the world.
Overall they have a good reputation for providing hosting to sites ranging from small personal blogs to large corporate pages. There are some undesirable limitations in some packages, but for the most part they offer a nice set of services.
Uptime & Reliability
Reliable host that only guarantees 99.5% uptime
UK2.net offers a 99.5% uptime guarantee, with credits to your account whenever your reliability falls below that level. This is somewhat interesting since almost all other hosts either don’t specify an uptime guarantee at all, or it is 99.9%.
Despite this odd uptime guarantee level, they do seem to provide high quality hosting that rarely goes down. There have only been a few complaints of downtime from current and former customers, and given the size of this company, those complaints would be much more frequent if it were a major concern.
Many different packages to choose from
If you choose to have your site hosted with UK2.net you will quickly find that there are many different packages to choose from. Whether you need shared hosting, cloud based hosting, VPS, or dedicated servers, each level has multiple options. This is good overall, but it can make it somewhat confusing, especially for people who are new to managing websites.
The shared hosting plans are all on a Linux system. The lowest package allows only 500 MB of disk space, which is lower than some people may expect. They also limit you to just one gig of bandwidth. You can move up to bigger packages that allow you to host multiple domains and have unlimited disk space and bandwidth as well.
With the VPS or dedicated hosting options you will be able to select either Linux or Windows for your operating system, and they have many different system configuration options so you can be sure to get exactly what you need.
Great technical support – Phone support costs extra
When you have problems you will be able to get help 24/7 through their digital help desk and live chat options. The technical support team is skilled and knows how to fix just about any issues right away. For more complicated or in depth trouble shooting, it can take a little longer, but that is normally to be expected.
The big problem with their support is that while they offer a 24/7 phone support option, it isn’t free. It isn’t just not toll-free, but it actually costs a set amount per minute. This type of thing is really unacceptable. Even though most people don’t use phone support, the company should either offer it for free or not offer it at all.
Low base prices but lots of extras
When you first look at the pricing for this host you will be quite impressed. For example, the entry level shared hosting package is just $1.60 per month, which is significantly lower than most other hosts. The problem, however, is that many features that would otherwise be standard actually aren’t.
For example, you have to pay for website forwarding, DNS management, and several other ‘optional’ features. If you don’t use anything other than the most basic hosting, this isn’t a big deal. For many people, however, it is only obvious that they need these extra features after they have set up their sites.
As you go up into VPS and dedicated servers you do get some of these things included in your package, but of course the price of the package is significantly higher as well.
High quality hosting for individuals and companies around the world
Despite the name, UK2.net is actually a good hosting company for people from all parts of the world. Of course, their primary market is within the UK. They offer hosting packages for every type of website, which will allow you to grow within the company if your site becomes very popular.
Well established company with many clients
Full lineup of hosting packages for sites of all sizes
cPanel available for all hosting packages
Nice list of extra features (though many do come at a premium price)
Absolutely fraudulent service. I bought a 1 year hosting with UK2, and 2 days later decided to leave. On the website it says I have Risk free with our 30-day guarantee
However, when I claimed the refund, the support team said it's not possible. They said they just can cancel my auto-renewal, but no refund.
3 days without email. terrible customer support no end in sight.
This is one of many breakdowns in the servers. The 1st time it has been down for 3 days and no end in sight. Don't be fooled by the costs, buy cheap, get cheap. Worst service I have encountered. I am now moving servers and taking clients with me. Useless
Our server has been down for over 12 hours. Their "supreme support" team are useless and can't even be bothered to update the support ticket every 15 mins for critical issues and 45 mins for everything else. I've been waiting 2-3 hours between responses and they are absolutely useless.
Avoid them at all costs.
Due to their negligence I have lost my entire website. Poorly trained foreign staff with little english skills, all online. Numerous slowdown issues before an error in my mitigation meant that my entire website was lost. I've had numerous members of staff flat out lie to me. I am currently taking legal action against them. 0/10. AVOID
PRODUCTS DONT WORK, WEBSITES DOWN AND CHASING REFUND
i have held my email services and a domain for many years doing the minimum required. I just bought another domain a 2 website builder services( 1 for each domain). I used the one website builder for a few hours then its never worked again. Both sites are down and i am getting standard blurb on the support. I have demanded refunds for both products considering they do not work, but I get bog standard replies of we are looking into the problem. At a time you really need something do well and efficiently the support of a company highlights their effectiveness. Its a real shame i have had to shout out hear, but i am now bound to their networking problems.
Very poor/non existant business function, WHEN I REALLY NEEDED THEM
Stay away from this terrible company...their VPS servers are fraud not usable at all...
live support is fraud and u just left with opened tickets which will waste ur time waiting for days
for not solving or getting response...
asked for refund and still waiting my money back....
Intentionally deleted my files - nothing dodgy, just a clients backup! Terrible customer service / care with no thought of the consequences for us. Take it or leave it attitude. Stinks.
Would NOT recommend, steer well clear, there are better companies about.
I have also had an issue where the shut my down due to a widget I was using from a reputable company...they never told me they were going to do this and threatened to suspend my account if the third party supplier contacted them.
I had to alter my whole website....
I will be changing hosting agents after this
We had VPS in this company. Everything was ok until one day when our service stopped. We discovered that there is a problem with payment ( ON THEIR TREAUSRY/BANK SIDE) . Even we paid one more time sent them all confirmations they the was not able to help usd and turn VPS on. We lost somemoeny thanks to this arrooant idiots. I quit cooperation with them immidietly. Better would pay little bit more but not to call 9 times with TOTALNY UNCOMPETENT STAFF. TERRIBLE !!!! SHAME ON YOU UK2 !!!!!!
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