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SHPV is a French company that is focused on providing customers with good quality VPS (virtual private servers) and VPN (virtual private network) services. They also offer domain name registration, seedbox servers to host files, and shared hosting options. They seem to try to meet the needs of a wide range of niche audiences. For example, some of their packages are tailored for gamers who need a game server that will respond quickly to reduce lag. Others are made for hosting traditional websites, and still others are for file sharing.
The website is very basic, and may be considered overly simple. They have a lot of white space without too much information. Also, their menus aren’t exactly clear about what you will be getting when you sign up. This is an indication that they are likely trying to focus their services on people who already know what they are doing rather than those who are inexperienced in hosting services and things of that nature.
Uptime & Reliability
Hosting Appears to be Stable
There is not much information about stability on their website. They do use high quality hardware and it is configured properly so that there won’t likely be any type of outages or downtime related to those types of issues. Users who have been with this company for some time all seem very satisfied with the stability that they receive. It would be nice, however, if they had a guarantee of some type to help ensure a good stable environment.
Multiple Different Service Areas
The services are somewhat diverse and can meet the needs of many different types of people. Their web hosting services include DDoS protection services, one-click installation scripts, dedicated memory, unlimited traffic, daily backups, and more. The virtual private network (VPN) lets you route traffic through the server to access additional locations. This can also be good for coordinating multiple users and having everyone appear to come from the same place no matter where they happen to be in the world.
When looking at the virtual private servers, you will see that they have a “KVM” that lets you access your server from anywhere. This provides you with excellent control and easy manipulation of just about everything on your server. They also provide good analytics and other data to help track your site or whatever you are using the VPS for.
Limited Information Available
They provide very little information about their technical support team until after you sign up for an account. They don’t tell you what their hours are, where they are from, or anything. Users haven’t complained about this aspect of the company so they likely do a good job. If you want any type of self-help documentation, you won’t find it on their site either. There is no FAQ, knowledge base, or even a blog to give you guidance.
Pricing Could be Better
Their prices are listed in little boxes near the descriptions of each service. This makes it unnecessarily difficult to find exactly how much each item is going to cost. Some of the packages are priced very well, such as their entry level VPS that is €1.99 per month and their gaming VPS that is €3.00 per month. The higher end VPS, however, is €50.99 per month, which is quite expensive even though you are getting pretty good features. While certainly not the best prices in the industry, they also aren’t the worst, so as long as you are careful about what you select, you can find a fair deal.
Not the Easiest Option Around
Their website isn’t really designed very well, and they don’t put much information on each page. They clearly want to make it have a ‘clean’ look, but really it just looks sparse and leaves you wanting more. They should add additional text to describe each option so people will have a better idea about exactly what they are getting it before they sign up. Once someone signs up, however, the interface is pretty easy to use and you can get everything setup the way you want it without any delay.
Good Overall Option in France
This company does a good job providing users with specific services that they need. The fact that they specialize in specific areas is interesting, and a little unusual, but it will be good for people who need something specific. If you can get past the lack of information on their site, you’ll most likely have a great experience.
As it has been stated previously, they "customer support" is just there for the sake of being there and not helping at all.
This host was recommended to me as it had some features like sqlserv and pdo that rarely any webhost provides. I got a 1-year plan just so they would remove the key features I decided to host with them without any prior notice. When I confronted them about it, all I got was "Yeah, sorry. We do not do sqlserv and pdo anymore". No refund, no compensation.
As this is a joke of a hosting service, I transfered my domain over to namecheap to be done with them and let my remaining time run out. It was all well until they automatically charged me a renewal I did not want. I messaged them within the same day explaining my situation and that I do not wish to continue using their service and they simply closed my ticket with 15 minutes without replying to it. I only got a reply after I sent another message to the closed ticket and all I got was they do not do refunds. Fair enough.
However, they also charged me for the domain that I had already transfered over to namecheap, so I do not exactly where that fee comes from. I paid the domain upfront the first year and I transfered and paid for an extension with the new register before it expired.
They won't refund me a charge for a service they do not provide and are ignoring my tickets.
Don't bother, you might as well find some local guy that hosts on machines in his basement and still get better customer support and value/money.
It is a disgrace they got a 2/10 for me for this review when they should have gotten 0/10.
It is important to note that we have never offered web hosting compatible SQL Server, .NET, or ASP. The details of our offer are clearly stated on our website.
It is also important to note that you have received several reminders about your hosting plan expiring, however you have never requested the termination of this one, this was the case, your automatic payments and your commitment have been canceled.
Admittedly, we made a mistake concerning your domain name and we are committed to refunding the payment of this one, however, your first reflex was not to contact our services but to try to fraud by opening a dispute on Paypal. As a reminder, Paypal has ruled in our favor, judging your case abusive.
We are sorry that your experience was not the best, however, we thank you kindly for reporting the full story and not just the passages that help you.
Don't go to this, for starters their customer service is ran by one person in particular usually, and when I had my VPS setup ages ago, they didn't provide me with a valid Windows server license, thus expires 30 days later, says that I should reinstall the server and start over again when this happens, a load of B/S And secondly, the owner is an arrogant ****
We appreciate the effort you make to post your comments in several languages, via various VPNs. The main problem is that they all look alike. I have difficulty understanding that the staff of HostAdvice is not noticed.
However, I confirm once again that Windows licenses are not provided, it is explicitly specified on each VPS page.
To finish, if you do not wish to receive our mails, I invite you to tick the box provided for this purpose in your customer area.
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