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One of the oldest privately owned web hosting companies
Founded in 1995, this is one of the oldest and most established hosting companies still around. Impressively, they are still privately owned and run by the individual who started them (while still going to school), Reed Caldwell. He has helped take his single web server operation from a simple hosting company to one of the top hosting providers to businesses in the world, serving customers from over 60 countries.
The company focuses primarily on high end websites, offering VPS and managed dedicated hosting services. They also provide top of the line technical support to help their customers keep everything up and running smoothly.
Their servers are located in their data centers, which are in Virginia.
Uptime & Reliability
Very stable hosting at all levels
Servint’s hosting is very reliable, though they don’t have any SLAs or guarantees, at least none that are widely marketed. They have a high end data center to house all their servers, and whether you get a VPS or dedicated server, it will be set up and configured well for optimal stability.
In addition, there have been very few outages reported by current and former customers, which is a very good sign.
Many nice features focused on higher end customers
Most of the features they offer are tailored to meet the needs of their higher end business customers. For example, they do most of the management for their websites, so businesses can simply focus on their main jobs.
They don’t have too many different packages to choose from, which makes it easier for people to pick what they need without too much confusion. Of course, this may be limiting to those who want to be able to select only what they need.
In addition to providing their web hosting services to many businesses, Servint also has a charitable division that offers free hosting, email and web training to non-profit organizations.
Exceptional technical support available 24/7/365
Servint knows that they need to be able to provide the best technical support to their customers, and that is just what they do. They have live email, chat and phone support available 24/7/365. When you speak to one of their local technicians you can be confident that they are an expert who will be able to help get your issues fixed fast.
Fair pricing based on the packages provided
While the prices may seem high at first, they are about average for the industry once you look at what they are offering. Even their VPS services start at around $50 per month, but the specs on the servers is well above average.
It is clear that they aren’t trying to compete based on having the lowest price, however, but that is not a bad thing given that their target audience is primarily medium to large sized businesses.
Excellent hosting for larger customers
Overall this is one of the best hosting companies around today. It is extremely stable and has been serving their customers for a very long time. Customer support and high quality services are clearly a priority for Servint.
One of the oldest privately run hosting companies
Focused only on high quality hosting
Provides free services to many charities
Operating a ‘green initiative’ to help eliminate environmental footprint
I have been a client for 11 years. server.ecepts.net was my server. They started out much like liquidweb is now, reliable, excellent equipment, English speaking telephone support 24/7 that was super helpful.
A few years ago, just stopped all phone support.
After that they shut my server completely down while I was on vacation (after being with them for 9 years and never missing a payment, they shut my server and all sites down over a $65 payment that didn't go through on a credit card).
In June/July 2018, my service was down/spotty for 45 days while they corrected a server node issue.
Over the last 2 months I have been migrating away from them to another company, but I needed to do it one site at a time (and updating each site as I go).
Today, again my sites were down & could not log into root. You cant all anyone, so you open a ticket, or chat support.
After I get on with chat support, bingo sites are working now (what the hell was the problem... we will never know).
I moved my companies from the Servint platform due to their poor performance, and not being PCI complaint. Servint attempted to charge me an additional 30 days, after I moved from them. You can not charge for services you do not provide. Credit Card company ruled in our favor for services not provided on the charge back. Servint invoiced us for charge back fees. This company does not understand business principles or Credit Card rules at all. Would you seriously trust your business with them?
I wrote a positive review about this company awhile aho and I want to take it back. My websites just gradually slowed down and I've been having high CPU usage for no apparent reason. I don't have that much traffic. Server ALWAYS crashes. So when they say 99.99% uptime, that's a lie. I have an unsolved ticket for one week now because of the server crashes with no response. This company used to be a good hosting company. Not anymore. Moving to another reliable host.
I have no idea why this company is having bad reviews on this website but they have been extremely helpful with me. I got a VPS and they configured my server, transferred all of my domains, files, databases, email ... etc, from my previous company and even configured my DNS on my domain provider. Technical support is great they would do whatever you tell them and install any plugin you request. They even offered to fix an issue with my ticket system that they have nothing to do with. I'd definitely recommend them.
I stayed with them almost 8 years, but last year was really terrible: very very poor support. So I decided to go away. During my research I found that Servint is overpriced, I found much better VPS, fully managed + SSD for less (I save around $20 per month). It's sad: Servint was on of the best hosting providers several years ago. Not recommended anymore.
We have been with Servint for over 8 years. The support used to be an email/phone call away. Now it force you to use their ticketing system, and with a very slow response. For me I seldom use the support who could not remember the login/password, it takes me long long time to get my site issue fixed.
I am hosting an ecommerce site at servint, it costs me a lot of money for those down time. Avoid this company at all cost.
We've been with ServInt for over seven years and it was great at the beginning, good speeds, great customer service, competitive pricing, but in the last year or so things have dramatically changed. The site is experiencing horrible lags, is frequently down, prices have gone up and customer service has been lacking.
We are switching hosts now, because we are trying to attract some ad revenue, but which advertiser in their right mind would invest into a site that has trouble with on time and when it's on has speed issues worse than a slug stuck in molasses in winter...?
A sad development for a once great hosting company...
7 year customer comes to an end. When they first started out they upgraded for free, now the VPS is uncompetitive. Similar setup at competitors are HALF the price. First tier support has been outsourced and it's extremely poor. Had to leave because of performance and support degradation. Can no longer recommend.
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