Since 2015 Serverwala, an award-winning and trustworthy web hosting company that now onwards converted into a data center has been providing reliable, highly scalable, and various types of web hosting solutions (VPS Server, Dedicated Server, Reseller Hosting, Cluster Server, and a Collocation server) for a single user to organizations for hosting businesses of all sizes. We are...
The support provided by this company in managing my storage VPS over the past year has been outstanding. They've consistently been available to address any queries or assistance I've needed promptly. When I talked about their server speed and connectivity, one more vps provider is the best, DedicatedCore.So, I highly recommend purchasing a Managed VPS hosting from both of them, for hassle-free support.
I share my experience with you, a couple of months ago I made a sponsorship with said company for a gaming community project with quite a few members, they were interested and we made the contract "for obvious reasons it was not free because they were going to have relevance and possible new customers"
Two weeks ago the server went down for no reason, from that day on I entered a ticket and wrote every day what was happening and they only told me "please wait"
Today they finally answered me, after I searched for them again myself and what they tell me is that the server hardware failed and that now I must pay to recover the information
His comment was that they are not responsible for the hardware, the first company I have seen that does something like that, because it is what they sell, I mean they are not responsible for what they sell. And also charging to recover my own information, that is where a possible fraud leads, they give you a server for a while, use it, then "something happens" and to recover the information you must pay
I understand if it was due to something that a customer did or a customer recovered a bakcup for example, but by mistake of their own products
Now, I have all of this mentioned backed up by emails and with evidence, in case anyone wants to demonstrate what I have mentioned, I am happy to share it.
I hope it doesn't happen again with any person, because in the end two months of programming and data that I had on that server are lost and I can do it again, but the experience and lack of professionalism I hope it doesn't happen to anyone again.
I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for.
But after checking the issue in depth we come to know that we didn't see any promotional or branding activities running from your side under Sponsorship project as generally if any service provider provide any product or services free of cost(under sponsor ship agreement ) then it is defined that using these product and services the user of this services perform promotional and branding activities which includes list of services offered by the service provider. This will indirectly helps to increase the website traffic and number of incoming inquiries which seems missing in this whole project. But as a result we did not got any leads generated nor got any benefit of this sponsorship
And regarding data ,datacenter is also taking charges from us,thats the only reason we have updated you regarding the cost,
And we always recommend clients to take the backup service as well to avoid these situations,
I apologize again for any inconvenience this caused you.
Please know that we will be addressing this review with the team so they can learn from it and do better in the future.
Using this service for 6 months now. No problem whatsoever. In case something happens the support solves it right away. Will use their products in the future, I really hope they will extend their VPS countries also.
Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with our services.
At ServerWala cloud data center, we always strive to provide the best possible service to our clients, and your feedback serves as valuable encouragement for our team.
Our goal is to meet and exceed your expectations every time you choose to work with us.
We look forward to serving you again and making your experience even better in the future.
I want to express our sincere thanks for sharing your feedback about your recent experience with us. We take all feedback, especially when it highlights areas where we can improve, very seriously.
I'm truly sorry to hear that your experience did not meet your expectations, and for any inconvenience this may have caused you. We value your business and are committed to making necessary improvements based on your input.
We would greatly appreciate the opportunity to learn more about your specific concerns. so that we can address your issues more directly.
Once again, thank you for sharing your thoughts with us. We look forward to the chance to make it right and provide you with a better experience next time.
Using dedicated server since last 3 years and with hardly any downtime. Prices are reasonable and best in market. Support team is good and responsive. Want to continue with their services
Customer Satisfaction is the goal of our Company, and we are delighted to know that you are satisfied with our services, , we are determined to keep delivering excellent services to amazing customers like you, your review just made our day.
Thank you, sir, for your kind words, we look forward to working with you always in the future.
For two weeks tech support cannot restore us access to our server's IPMI.
Ticket #446245
All the options provided by technical support specialists are not working. It seems that the options provided to the client are not checked beforehand by your support team. I guess the task of your specialists is not to solve the client's problem, but just to close the ticket faster.
One working option via your RDP server was provided. Our company policy forbids us to use a third-party RDP server for our productions. Access to the IPMI must be direct, possible via VPN.
The character of our work is such that we need to have access to IPMI at any time.
When we rented a server from you, we immediately pointed this out and you promised to provide permanent access to IPMI
Sometimes resolution can take sometime but we always try to solve the issues of our clients. We have reviewed the ticket and we would like to inform you that we have given you the IPMI access now and you will not face any such issues further.
Thank you again for taking the time to share your feedback with us.
we take all reviews seriously and will use them in our continuous improvement efforts!
We Sanjiv prakashan jaipur recently get service of server. You provide very good and quick service and solve all issues very quickly. Mr Akshay Saini and Jyoti explain their service very clearly on phone. Thanks to all your team
Customer Satisfaction is the goal of our Company, and we are delighted to know that you are satisfied with our services, Mr. Deepesh ji, we are determined to keep delivering excellent services to amazing customers like you, your review just made our day. Thank you, sir, for your kind words, we look forward to working with you always in the future.
Good support from serverwala ,low cost And best service . The best service hosting providers in india. We need the servers for youtube daily streaming. I contacted almost 10 vendors and serverwala is become one of the best service provider amongst them.
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