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Unprofessional Team with Pathetic Customer Support
Never Register Domain to This Company
I cannot upload the document they ask, then I submit ticket about the errors, but they never reply that tickets until the domain taken by someone else
Good hosting for Indonesian Sites
This company is primarily focused on Indonesian customers, and their site is not written in English so even with it translated it is sometimes hard to figure out exactly what they are offering. It is also difficult to gather information from users since much of what they write is not in English. That being said, however, the overall opinion of this hosting company seems to be mostly positive.
They offer shared hosting as well as VPS options and have quite a few nice little extra features. They also host some big name companies (or at least the websites of these companies for that part of the world) including ACE hardware, Toys Kingdom, Kraft and more.
They do serve US customers and have a data center in the US as well as one in Indonesia and one in Singapore. This clearly allows people in Indonesia and the surrounding areas to have quality hosting for sites that are targeting other parts of the world.
Uptime & Reliability
99.9% uptime guarantee with local data centers
Rumahweb offers a 99.9% uptime guarantee, though I was unable to tell exactly what you get in the event that they don't meet that standard. Another good indication that they are offering reliable service is that they have three data centers, so you're able to be hosted near your target audience.
Nice list of features for all hosting packages
Rumahweb has a lot of nice features including auto-installers for some of the most common content management systems, free website migration from other hosts, cPanel, and more. They also offer a good variety of different hosting packages to choose from.
Their shared hosting options seem to have all the standard features that you would expect to get, as does their VPS hosting. From what I can tell, they don't have fully dedicated servers.
They also offer the latest versions of PHP and MySQL for all their hosting packages.
They offer 'always there' 24/7 support for all their customers. In addition, they are promoting the fact that they offer iPhone & BlackBerry based support, which is somewhat unusual but a nice little perk. It also appears that they have an online ticketing system for their customers to access.
Pricing seems to be fair
Their pricing is all listed in Rupees, so I am unable to exactly compare them with other hosting companies. They do market their services as being very affordable, however, and the few other comments I have been able to find in English did say that they were priced properly so that is a good sign.
Seems to be a very good host for the Indonesian market
Overall I haven't been able to find anything really negative about this hosting company, but that may be just because I haven't been able to find much on it at all. Everything points to the fact that they provide good quality hosting for people in their area.
- Three data centers located around the world
- Serving the Indonesian community (a pro for those in this area)
- Lots of great features for all hosting packages
- Not too much information is available
- No dedicated hosting options