ResellerClub Reviews and Expert Opinion

Based on 42 reviews in 2 languages
3.5
POOR

Customer score for ResellerClub

  • Reliability
    3.3 / 10
  • Pricing
    4.6 / 10
  • User Friendly
    3.4 / 10
  • Support
    3.0 / 10
  • Features
    3.4 / 10

Detailed Scores / Summary

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Levent ERDEM
Turkey
  • Reliability 4.0
  • Pricing 8.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
3.6
NEW

MailDomain not working

Service used: Shared
They stoped my maildomain because of using 25 GB space. But i set my mail box size 100 GB from their host panel. Also i'm using their hosting 1.5 years and mailbox size was the same from the beginning to till this day. (only 2-3 g...Read More
ResellerClub
Hello. We will have this checked right away by our higher authorities in the support team. Our sincerest apologies for the inconvenience you are going through. We have failed to give you the support you deserve and will have the support team investigate the matter right away.
Shreyas Sudarshan
India
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

Useless and Hopeless Hosting. Avoid It

Service used: Resellers
I added Funds to renew the hosting which had valuable data and sites. The renewal was not happening despite funds being there and i raised a ticket.They never bothered to keep me the loop or solve it and they deleted the hosting d...Read More
 
ResellerClub
Hello Shreyas. We have forwarded your ticket to senior authorities to have this rectified. We are terribly sorry for the inconvenience you are facing at the moment. We prioritized your ticket for a resolution.
user avatar
Shreyas
There is no response(either call nor mail) uptill now and i have lost all the data
ResellerClub
Hello Shreyas. We've asked your account manager to contact you regarding this. You will receive a call from us shortly.
Darry Hardin
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

They are impossible

Service used: Resellers
Once you've made an account, you have an account. FOREVER. Their layout is frustrating and confusing, and the pricing doesn't make any sense. I can't stand these guys and I can't stand getting emails from them telling me that I'm ...Read More
ResellerClub
Hello Darry. Please contact us on our Facebook inbox and share your registered email ID with us. We will have this checked right away. - https://www.facebook.com/TeamResellerClub/
ResellerClub
Hello, Darry. We're terribly sorry that you continue to receive emails from us. Reseller accounts are automatically suspended once the account balance is below a stipulated amount. Despite of this, it seems like you are still rece...Read More
user avatar
Amit
What do you have to say when your account manager deducts money from your account without your permission ?
How dare you steal money from peoples account without their permission ?
Bunch of thieves ..........
alec nic
United Kingdom
  • Reliability 2.0
  • Pricing 6.0
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0
3.2
NEW

What a mess there control panel is.

Service used: Resellers
I have never seen such a confused control panel as there`s, And as for there support that is just a joke.
Simple question takes almost an hour then your back were you started, and more confused then before.
ResellerClub
Hello Alec. We're sorry that you feel this way. We are currently working on our mobile app and web pro panel to improve user experience. Our sincerest apologies for the delayed support. Kindly share your ticket ID with us and we will have your queries attended to.
Amit Dave
Australia
  • Reliability 4.0
  • Pricing 10
  • User Friendly 2.0
  • Support 2.0
  • Features 6.0
4.8
NEW

Horrible customer support

Service used: Shared
Have been getting random 503 errors for last 3-4 months on all the domains hosted on my servers. Each time someone new responds the generic reply that this issue is not happening any more and attached the screenshot. I had already...Read More
ResellerClub
Hi Amit, we're sorry you've had such an experience. If you can share your support ticket ID, we can look into the issue and also have someone from our team contact you to resolve this.
user avatar
Amit
Here you go: [#SYJ-482-75001]:

I highly doubt that anything is going to happen. Nevertheless, I will keep the community updated on what next I hear from ResellerClub.

Cheers
user avatar
Amit
Hi Community,

I just want to expose this horrible company and their founder's the Turakhia brothers.
Their team is a bunch of nonsense folks.

They have no respect for anyone's time and money.
Not a single dedicated tech...Read More
Daniel Saar
India
  • Reliability 8.0
  • Pricing 10
  • User Friendly 8.0
  • Support 10
  • Features 8.0
8.8

Much Better than Before

Service used: Dedicated Server
I have been using the services for about a year now, for my brand India****acer.com, and the services have gained momentum. Earlier it me a while to understand how to get information but now I realized I can call them anytime, ins...Read More
Kevin P
India
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Worst Service you can ever imagine...

Service used: Shared
These guys stopped our email services without any warning/notice & have been giving lame excuses since past 3 days. We're totally handicapped as our mails are not working since past 3 days. We subscribed for an unlimited packa...Read More
ResellerClub
Hello Kevin, we understand that you are unhappy with our services. We're extremely sorry for the trouble you are facing. Kindly share your ticket ID with us and we will have this checked right away.
Brad Ryan
Australia
  • Reliability 6.0
  • Pricing 10
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0
4.8

Absolutely the worst support

Service used: Resellers
Reseller club have absolutely the worst support I have come across in over 9 years of hosting websites and using probably close to a dozen providers for various different jobs and clients.
Their online hosting portal is absolutel...Read More
ResellerClub
Hello, Brad. We're terribly sorry that you feel this way. Please give us a chance to get in touch with you regarding the inconvenience you faced with our support team. Kindly share your Reseller ID with us and we will have your account manager contact you.
user avatar
Brad Ryan
Hi, I don't need you to contact me thanks. Just do better.
ResellerClub
We surely will, Brad. Thank you for sharing your feedback with us and our sincerest apologies for the trouble that you faced.
Anil Jain
India
  • Reliability 8.0
  • Pricing 8.0
  • User Friendly 8.0
  • Support 10
  • Features 8.0
8.4

Great Response and Supportive customer care

Service used: Resellers
Reseller club has been very helpful to make me understand the process and implementation. Customer care has resolved the queries put up to my satisfaction.
Keep up the good work folks.

Typical ResellerClub Prices

Service Monthly Price Range
Shared Hosting $3.99 - $5.49 2 plans
VPS $15.00 - $245.00 10 plans
Dedicated Server $81.00 - $162.00 4 plans
The Services & Prices are taken from www.resellerclub.com

ResellerClub Expert Review 2017

Written by: Michael Lavnduski

ResellerClub Rating

  • Reliability
    6 / 10
  • Pricing
    7 / 10
  • User Friendly
    7 / 10
  • Support
    4 / 10
  • Features
    5 / 10
5.8
Rated by Michael Lavnduski

Great hosting services targeted for resellers

ResellerClub is a well-known hosting company that provides reseller services to people who want to offer hosting as part of their service packages. Most web hosting companies offer this type of service, but not as a primary focus.  This is actually a pretty good idea as a concept, because resellers need different types of focus.  Unfortunately, reseller club doesn't really seem to do a very good job at it.

First, it is clear that if you are only looking for hosting for yourself, this is not the right company to go with.  They don't really put any effort toward this type of thing at all, and you'll end up paying for too much and getting too little.

While the hosting has the potential to be ok for an individual site, it would be too confusing to try to figure out which features are specifically for the hosting and which ones are targeted towards the resellers.

Uptime & Reliability

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6

99.99% Uptime Guarantee (but it is rarely met)

ResellerClub offers a 99.99% uptime guarantee for all their hosting services, but you will need to be prepared to use it.   I have seen many former customers complaining about frequent downtime and slow loading speeds on their sites.  In addition, it is difficult to enforce the 99.99% uptime guarantee so you likely will end up not getting any credits on your bill.

They also offer a 30 day money back guarantee, and redundant servers to help avoid downtime, but it doesn't seem to be implemented very well.

Features

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5

Reseller focused features

Regarding the actual hosting packages, this company has shared hosting services as well as VPS and dedicated servers.  They do offer Linux and Windows options for all their hosting packages, which is a very nice perk.

The real benefits of this company come in when you look at the reseller features.  For example, they will help set up a reseller interface that you can use to market to your potential customers.  They also provide 'over 800' products that are tailored specifically to resellers looking to promote their hosting services.They do have servers available in data centers around the world, which is very important for resellers.

Unfortunately, I have seen many people complain about the different features saying that they aren't reliable, some don't really work at all.  While they do have a lot to offer, they have a very bad reputation when it comes to actually implementing the services.

Support

Compare
4

Slow response times on tech support

They claim to have 24/7 tech support but I'm not sure I believe it.  Their 'live chat' feature seems to be offline all the time, and many people have been complaining that it takes days to get a response from a submitted ticket.  Overall, their technical support seems to be very poor.

Pricing

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7

Prices aren't bad, but you don't get much

They have multiple packages at just about every price point, starting at just $1.49 per month for their entry level services.  All but the top tier shared hosting is limited in disk space and bandwidth, but once you move above this point it is unlimited. The VPS and dedicated server prices are in line with industry standards, and will make it easier for those who are reselling the service to make a nice profit each month from their customers.

While their actual price points are quite competitive, you have to look at what you are getting for the money.  After all, even if the hosting was free, it wouldn't be worth it if your sites were always done. Having a good reliable host is essential for any reseller, so I have to say that even though the prices are low, you are still paying too much.

Summary

Not the best choice for your hosting needs

Overall this is a well established company that provides an excellent service to their customers, and the people that the hosting is sold to.  They are very focused on providing top reseller services, so those who just need regular hosting may not want to go with this company.

Pros:

  • Very targeted services
  • Servers available around the world
  • Nice selection of hosting packages

Cons:

  • Not really the best option for those who just need hosting for their own sites
  • Entry level packages are limited on disk space and bandwidth
  • Lots of downtime reported
  • Slow responses from technical support
Read the full expert review Visit ResellerClub See plans & pricing

ResellerClub Prices, Plans & Features - 2017

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price
Unlimited Unlimited Unlimited $3.99
Unlimited Unlimited Unlimited $5.49

VPS Hosting Plans

Plan Name Space CPU RAM OS Price
20 GB - 512 MB $15.00
30 GB - 768 MB $20.00
40 GB - 1 GB $25.00
60 GB - 1.5 GB $35.00
80 GB - 2 GB $45.00
100 GB - 2.5 GB $65.00
140 GB - 3.5 GB $95.00
200 GB - 5 GB $140.00
260 GB - 6.5 GB $180.00
350 GB - 8.5 GB $245.00

Dedicated Server Plans

Plan Name Space CPU RAM OS Price
1000 GB 2 x 2.00GHz 4 GB $81.00
1000 GB 4 x 3.00GHz 4 GB $108.00
1000 GB 4 x 3.00GHz 8 GB $135.00
1000 GB 4 x 3.00GHz 16 GB $162.00
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