ResellerClub Reviews and Expert Opinion

Based on 28 reviews in 1 language
2.7
POOR

Customer score for ResellerClub

  • Reliability
    2.4 / 10
  • Pricing
    3.5 / 10
  • User Friendly
    2.7 / 10
  • Support
    2.1 / 10
  • Features
    2.6 / 10

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Danial VH
United States
  • Reliability 2.0
  • Pricing 6.0
  • User Friendly 8.0
  • Support 2.0
  • Features 4.0
4.4
NEW

Lack of Support

Service used: Resellers
There tech support team is non existent, when I moved over to them because previous company had stopped doing reseller programs I was excited as I was told they had local servers, local support. Since then I have dealt with inept ...Read More
ResellerClub
Hello, Daniel. We have failed to give you the support you deserve. We understand that you have kept you waiting for a while and will have e your issue escalated immediately. Kindly share your reseller ID and any ticket IDs concern...Read More
ResellerClub
We understand that we have kept you waiting and, and will have this investigated right away, Danial.
Natan Brown
Argentina
  • Reliability 6.0
  • Pricing 8.0
  • User Friendly 2.0
  • Support 2.0
  • Features 6.0
4.8
NEW

Issues with technical support

Service used: Resellers
I have been with ResellerClub for many years, with 20 000+ USD turnover.

I am satisfied with the pricing and quality of the products. But they have one of the worst technical support on the market. They answer tickets each 2-3 ...Read More
ResellerClub
Hello, Natan. We're sorry that you feel this way. Please share your reseller ID with us or any ticket IDs that require require a response from our end and we will have it checked right away.


Team ResellerClub.
Carlos Benedito
Mozambique
  • Reliability 2.0
  • Pricing 6.0
  • User Friendly 6.0
  • Support 2.0
  • Features 2.0
3.6

If you love your bussines avoid this company -- Very Poor Support 48Hours Just to Un Suspend a site

Service used: Resellers
Avoid this Company --- Very Poor Support 48Hours Just to Un Suspend a site, it seems they dont have support team, so they have few people that work few hours, so if they guive a replay today and ask for something and you replay, t...Read More
ResellerClub
Hi, Carlos. We're extremely sorry for all the trouble caused. It's unfortunate that you had such an experience with us. We would like to get one of our account managers contact you to know more about your experience. Kindly share ...Read More
Rajat Jain
India
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

So Poor Service

Service used: Shared
I have created 5+ ticket but no action taken, i think i did a big mistake to buy hosting from you
ResellerClub
Hello, Rajat. We're extremely sorry for the inconvenience caused. If you could share your ticket IDs with us, we will have your issue sorted out. Apologies for the delay in support.
Alex Korsch
Canada
  • Reliability 2.0
  • Pricing 8.0
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0
3.6

Poor support

Service used: Resellers
Probably some of the worst support not to mention how confusing it can be getting 6-7 different support members email you back about a issue.
Took for to long to get support about site issues, sometimes 2-3 days about the simples...Read More
ResellerClub
Hi, Alex. We're extremely sorry to hear about your unpleasant experience with us. We understand that you have moved on. If there's anything we can do to make amends, we'd be more than happy to have someone from our client relation...Read More
Darryl Hardin
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

So confusing and unreliable.

Service used: Resellers
I got these guys a year ago, bought a couple domains through them and then realized the train-wreck I signed up for. They have two different login areas, the dashboard and the cp. It's super confusing trying to figure out what one...Read More
ResellerClub
Hi, Darryl. We're extremely sorry to hear about your experience with us. Issues like yours are of grave concern to us. We understand that you have moved on to another provider. Our sincerest apologies for the delayed response. We'...Read More
S Mohit
India
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

worst hosting on planet

Service used: Shared
I got HTTP ERROR 500 on my website and first of all they don't have live chat support then I submit the ticket and guess what! there was no reply after more than 30 hours and then I call them more than 8 time on call support and a...Read More
Md Abdul Hakim
Bangladesh
  • Reliability 4.0
  • Pricing 6.0
  • User Friendly 4.0
  • Support 2.0
  • Features 2.0
3.6

Bad Support

Service used: Shared
Waited 24 hours for technical support but no response!! Website showing 7/24 support!
ResellerClub
Hello,
Could you please share your Support Ticket ID or Account details on PM? We will get it resolved asap.

Team ResellerClub
The Raw
France
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

ResellerClub.com Worse experience ever!

Service used: Resellers
Hello.

I was thinking to activate ResellerClub on my whmcs panel. so i asked them on facebook page for somethings.
Support reply was very fast. 8-) since i created one account!

So i created one account. and i did a payment ...Read More
Sein Kalar
Myanmar [Burma]
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

They suspend without notice and it's hard to contact them

Service used: Shared
They suspend without notice and it's hard to contact them.
They can't reply within 8 hours.

Typical ResellerClub Prices

Service Monthly Price Range
Shared Hosting $3.99 - $5.49 2 plans
VPS $15.00 - $245.00 10 plans
Dedicated Server $81.00 - $162.00 4 plans
The Services & Prices are taken from www.resellerclub.com

ResellerClub Expert Review 2017

Written by: Michael Levanduski

ResellerClub Rating

  • Reliability
    6 / 10
  • Pricing
    7 / 10
  • User Friendly
    7 / 10
  • Support
    4 / 10
  • Features
    5 / 10
5.8
Rated by Michael Levanduski

Great hosting services targeted for resellers

ResellerClub is a well-known hosting company that provides reseller services to people who want to offer hosting as part of their service packages. Most web hosting companies offer this type of service, but not as a primary focus.  This is actually a pretty good idea as a concept, because resellers need different types of focus.  Unfortunately, reseller club doesn't really seem to do a very good job at it.

First, it is clear that if you are only looking for hosting for yourself, this is not the right company to go with.  They don't really put any effort toward this type of thing at all, and you'll end up paying for too much and getting too little.

While the hosting has the potential to be ok for an individual site, it would be too confusing to try to figure out which features are specifically for the hosting and which ones are targeted towards the resellers.

Uptime & Reliability

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6

99.99% Uptime Guarantee (but it is rarely met)

ResellerClub offers a 99.99% uptime guarantee for all their hosting services, but you will need to be prepared to use it.   I have seen many former customers complaining about frequent downtime and slow loading speeds on their sites.  In addition, it is difficult to enforce the 99.99% uptime guarantee so you likely will end up not getting any credits on your bill.

They also offer a 30 day money back guarantee, and redundant servers to help avoid downtime, but it doesn't seem to be implemented very well.

Features

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5

Reseller focused features

Regarding the actual hosting packages, this company has shared hosting services as well as VPS and dedicated servers.  They do offer Linux and Windows options for all their hosting packages, which is a very nice perk.

The real benefits of this company come in when you look at the reseller features.  For example, they will help set up a reseller interface that you can use to market to your potential customers.  They also provide 'over 800' products that are tailored specifically to resellers looking to promote their hosting services.They do have servers available in data centers around the world, which is very important for resellers.

Unfortunately, I have seen many people complain about the different features saying that they aren't reliable, some don't really work at all.  While they do have a lot to offer, they have a very bad reputation when it comes to actually implementing the services.

Support

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4

Slow response times on tech support

They claim to have 24/7 tech support but I'm not sure I believe it.  Their 'live chat' feature seems to be offline all the time, and many people have been complaining that it takes days to get a response from a submitted ticket.  Overall, their technical support seems to be very poor.

Pricing

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7

Prices aren't bad, but you don't get much

They have multiple packages at just about every price point, starting at just $1.49 per month for their entry level services.  All but the top tier shared hosting is limited in disk space and bandwidth, but once you move above this point it is unlimited. The VPS and dedicated server prices are in line with industry standards, and will make it easier for those who are reselling the service to make a nice profit each month from their customers.

While their actual price points are quite competitive, you have to look at what you are getting for the money.  After all, even if the hosting was free, it wouldn't be worth it if your sites were always done. Having a good reliable host is essential for any reseller, so I have to say that even though the prices are low, you are still paying too much.

Summary

Not the best choice for your hosting needs

Overall this is a well established company that provides an excellent service to their customers, and the people that the hosting is sold to.  They are very focused on providing top reseller services, so those who just need regular hosting may not want to go with this company.

Pros:

  • Very targeted services
  • Servers available around the world
  • Nice selection of hosting packages

Cons:

  • Not really the best option for those who just need hosting for their own sites
  • Entry level packages are limited on disk space and bandwidth
  • Lots of downtime reported
  • Slow responses from technical support
Read the full expert review Visit ResellerClub See plans & pricing

ResellerClub Prices, Plans & Features - 2017

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price
Business Hosting Unlimited Unlimited Unlimited $3.99
Pro Hosting Unlimited Unlimited Unlimited $5.49

VPS Hosting Plans

Plan Name Space CPU RAM OS Price
VPS 1 20 GB - 512 MB $15.00
VPS 2 30 GB - 768 MB $20.00
VPS 3 40 GB - 1 GB $25.00
VPS 4 60 GB - 1.5 GB $35.00
VPS 5 80 GB - 2 GB $45.00
VPS 6 100 GB - 2.5 GB $65.00
VPS 7 140 GB - 3.5 GB $95.00
VPS 8 200 GB - 5 GB $140.00
VPS 9 260 GB - 6.5 GB $180.00
VPS 10 350 GB - 8.5 GB $245.00

Dedicated Server Plans

Plan Name Space CPU RAM OS Price
DS1 1000 GB 2 x 2.00GHz 4 GB $81.00
DS2 1000 GB 4 x 3.00GHz 4 GB $108.00
DS3 1000 GB 4 x 3.00GHz 8 GB $135.00
DS4 1000 GB 4 x 3.00GHz 16 GB $162.00
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Server Locations

United States United Kingdom Turkey India Hong Kong

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