Founded in 1999, RapidSwitch is one of the UK’s leading server hosting companies and is truly the home of hosting. We specialise in delivering cost-effective, highly reliable hosting solutions that are backed by excellent customer service & technical support. We achieve this through automation and from owning all of our infrastructure from end to end.
Rapid Switch is based in the UK and has been providing high quality hosting services since 1999. They currently have over 20,000 servers operating in 7 data centers. The company prides itself on the fact that they own all the infrastructure from end to end, which gives them greater control regarding what they offer and how much it costs.
Rapid Switch has also been recognized as one of the 50 fastest growing tech companies in the UK, which is quite impressive. Overall, this is a very well-established company that has been able to remain innovative in providing their customers with an excellent hosting experience.
Uptime & Reliability
The reliability of this company is extremely good. They have been in business for a very long time and clearly know what they are doing when it comes to keeping websites up and running. This starts with the high quality hardware that they use, and continues with the state-of-the-art data centers that they have had built. If you need the ultimate in reliability, you can opt for their colocation services, which can keep your sites up in almost any situation.
Variety of Quality Features
You’ll have quite a few options to choose from when you opt to get your hosting through this company. They are primarily focused on offering dedicated servers, but within that structure they have lots of choices. Their main dedicated server packages start at just 39 Euro per month and can include up to 8 gigs of RAM with a dual core CPU. This server will be more than enough to handle most mid-sized websites. You can then go up from there to choose servers that have up to 256 gigs of RAM and multiple CPUs.
You can also select a GPU server, which is a great option for graphics intensive work. This is not the type of server you want for normal web hosting, but rather if you have a business need that requires high quality graphics processing. The server can handle it remotely, which can save you the hassle of setting it up and investing in a full server yourself.
They also offer colocation services, which can dramatically improve the uptime and reliability of your hosting. As you look through all the options you will definitely see that they have some of the best dedicated hosting packages around.
24/7 Tech Support
The tech support with this company is available 24/7. You can contact them through phone, email, live chat or their ticketing system. They will get back with you quickly and help to address any type of hosting problem you might be having. I didn’t see any type of knowledge base or other self-help information, which is unfortunate.
Excellent Price Ranges
The prices are quite fair for what you are getting. The low end hosting packages are priced low, but for the hardware you get it is a nice deal. Then you can move up to higher end hardware for higher prices. The top level dedicated hosting package starts at $174 per month, but can go higher based on your specific configuration choices.
The other hosting options are also priced in line with what you would expect to see. What makes this company’s pricing great is that they have such a wide range of options to choose from
Overall Great Hosting Option
This is really one of the better dedicated hosting companies on the market today. They have a great reputation for quality and seem to do an excellent job of staying ahead of the curve in terms of technology. If you’re looking for a dedicated hosting solution in the UK, this is an excellent choice.
I've had servers with Rapidswitch for over 8 years and have watched as their service and support has slowly degraded. It used to be a good company but their response times and support quality has steadily got worse and worse. They show no concern if hardware has faults and nobody takes ownership of problems or attempts to fix their servers rapidly. Unfortunately I was left with very little confidence in their ability to actually run a hosting facility. We have switched to AWS which is actually working out cheaper with a much more resilient infrastructure.
Upon reviewing your account with us this review comes as a surprise. It seems to stem from a single event where you had a service failure recently, but prior to that we have seen no issues at all
Just under a month ago your server had a hardware failure and the service was offline. The ticket last raised prior to that was 9 months ago, and before that over a year ago. No dissatisfaction has been mentioned or raised prior to this event.
There are options and services that we offer that provide resilience but these were not chosen for this service. Upon investigation of the service being offline, multiple drives had failures and none had been raised to our team to swap out. As a result of the RAID array now being irrecoverable, there is little anyone could do to assist.
The team swapped the controller to see if the drives had any ability to reimport the config and rebuild but due to the fact multiple drives had failed, it was too late
I fully empathise with anyone suffering service failures but as a self-managed service provider we offer many ways of providing resilience against them and none were in place. I do not feel the negative review is accurate or representative of our service, but a vent of frustration at a situation that could have been avoided - if not by simply alerting the team to when the initial drive failures occurred (likely years ago) so the array could have been running on healthy drives
If you're looking for the absolutely best, most reliable, highest end hosting in the UK, RapidSwitch is your best bet. They are expensive, there is no doubt about that. For me, it was well worth it. I run a business site and need the site up at all times. I have not had any trouble so far and don't expect to. If you want the best, I think you should give Rapidswitch a try.
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