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1.8
POOR
  • User Friendly
    1.8
  • Support
    1.5
  • Features
    1.9
  • Reliability
    2.0
  • Pricing
    1.8

Avg. score per month

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Rackspace Reviews and Expert Opinion

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David

Pinned Review

David,
4.4
Pros:
• Best support from all hosting companies I tried

Cons:
• Price for upgrade

Reviews

Marcos D.
Marcos D. from United States,

NEVER AGAIN USING RACKSPACE

1.0
After the price increase on my billing, I decided to close out my account. Turns out they charged me for the entire month that took them to close out my account, and disabled me from talking to anyone about my account. Now its und...Read Moreer collection, and they wont talk to me about it nor transfer to me to anyone but the first person I call. I have been using them for over 10 years, I am never again using RackSpace nor referring them to anyone ever again.Less
Gordon Taylor
Gordon Taylor from United States,

On The Decline

1.4
I've used Rackspace for about a decade for our business and our clients. At one point we ran about 150 cloud servers with them, as well as their storage, CDN, and DNS. They had great pricing, they were super reliable, and their su...Read Morepport was great. Now they are far more expensive than their competitors, they offer no support (unless you want to pay an addition $100 / server), their backup system is unreliable, and to top it all off, now that their support is worthless they've added a "support" fee to your account that varies based on how many of their products you are using (the more products, the higher the price).

We are down to our last server on rackspace, waiting on clients to update some IP addresses and we will be done with Rackspace for good.

As a side note, they are still leaps and bounds better than A2, which this website keeps popping up ads for.
Less
Anthony Belize
Anthony Belize from United States,

DO NOT USE RACKSPACE

1.0
I have never dealt with a more unprofessional, rude and unethical tech company EVER. Please do not support this company. They billing and management is absolutely terrible. They do not cancel your account when you request them to....Read More Then they don't refund you when they overbill you. They don't follow the credit card's dispute rules and send you to collections. I have spend hours explaining my side of the story and they only reply with "I'm sorry there is nothing I can do". I 've been getting the run around for months and months and at the end, they ended up billing me way more than I should have been charged. They are a terrible company.Less
James Smith
James Smith from United States,

Rackspace Support Stinks

2.0
My company has used Rackspace hosted email service for around 9 years and their support has gone down the tubes. Their BOT is a joke. And the humans you can contact are not trained to solve anything anymore. All they do is open ...Read Moretickets and hope someone else will fix things. Most recently, I waited over 18 hours for someone to fix an email account (while emails were bouncing) but no one was able to fix it despite multiple attempt to contact them. In the old days, such a fix would have taken 5 minutes. Definately NOT "Fanatical Support". Time to look for a different provider.Less
Matt Burnell
Matt Burnell from United States,

Borderline Scam, Horrible Service, Avoid this Company

1.0
I have been using Rackspace since about 2010. They started out as a great company with timely support. They knew their stuff and were able to help me. I used one of their higher levels of support. Then, I was sold on using AWS and...Read More letting Rackspace manage my cloud. I ponied up for the Aviator service. Again, at first it seemed like a good solution for us. Then they went public and everything fell apart. Long wait times for support, reminders sent over and over about service, etc. I started to get responses such as, "I'm not very experienced in this."

What's worse is that my dedicated account manager never once followed up with me to help with audits or reviews as promised. Several times I'd get an email from someone saying they were my new manager and when I reached out to learn more I got nothing.

Finally, we decided to switch management companies. Enough was enough. The Reverse Authorization process takes 3 MONTHS!! Meanwhile, you are billed for their horrible support. I'd love to paste the support thread here because you just can write the kind of responses I got. After 3 months I asked why this isn't complete. They said "Well it takes up to three months." I was like "Uh yeah, it's been three months." Next day I get a response that says "We see this has been mis-filled by AWS and so we are trying to expedite this." Seriously?! They also blamed Covid! For a cloud company? They offered to reimburse my fees for the last 4 months that I waited and now I get my receipt and they paid a total of 1 month! This is insane.

If you are looking to grow your business, do NOT trust this company. They have no intention of helping you or supporting you. They care about your money and THAT IS IT! Avoid this company with all haste.
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Jean Michel Basque
Jean Michel Basque from Canada,

Used to be good, now its terrible, take your money elsewhere!

1.0
Rackspace used to be a premium hosting provider.....last year all of their customer service / tech support was transferred to India, the people working for them are completely hopeless....company went public also this year...that'...Read Mores all you need to know really.....dedicated hosting costs me 12,000$/yr....needless to say i won't be renewing!Less
T. Fitzpatrick
T. Fitzpatrick from United States,

The worse email hosting service

1.0
I wish I had seen these reviews before buying to this service last year. Rackspace has been a headache to manage. I am going to leave this program as soon as I found another service to host our emails that is reliable. I've lost e...Read Moremails here. I can't scroll through my emails without this system jumping to the last email and causing me to lose my place. Customer service is dodgy.

AVOID THIS SYSTEM LIKE THE PLAGUE!!!
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John Dç
John Dç from United States,

Avoid like the plague

2.4
Avoid this company like the plague! They make you sign a contract for at least a year. When the contract is done and you decide to leave they demand you give them 3 additional months of payments unless you have notified them 3 mon...Read Moreths before the contract ends! Robber barrons at work! They hide this in the cancellation clauses even though it has nothing to do with cancellation! This is after being a customer for 11 years and staying with them without a contract fot 9 years. Trying to rip me off for $$$$$, yes 5 figures for 10 year old servers no one would want or use. Oh, did I mention that they increased the cost of those same servers by 9% every year. After 9 years I am paying almost 100% more for the same servers!Less
Max Ostryzhko

Expert Review

Max Ostryzhko

Overview

Rackspace Cloud Hosting: Perfect Quality & Service

Rackspace provides three types of cloud servers: open, private, and hybrid cloud. The choice of services you get with cloud servers is just stunning. They have decent hardware, 15+ operation systems, image backups, Raid 10, impressive scalability, and many other services.

Their Open Cloud lets you install and work with various types of web applications: e-commerce sites, mobile apps, rich media sites, SaaS, Enterprise applications, SharePoint deployments, and a lot more. The management of your web app will be simple since Rackspace provides you with a convenient control panel.

Why Choose Rackspace Cloud Hosting?

  • Use-based billing
  • Extra-high security
  • High flexibility and scalability
  • OpenStack API v2

Want to know if Rackspace Cloud Hosting is right for you?

Let's check it out...

Read More
8.2
Good
Rated by Max Ostryzhko
  • User Friendly
    9
  • Support
    7
  • Features
    9
  • Reliability
    10
  • Pricing
    6

Uptime & Reliability

100% Uptime and 100% Comfort

The SLAs offered by Rackspace give you a commitment of 100% uptime and severe control of data center infrastructure. The analysis provided by specialized websites shows that the homepage of Rackspace has been 99.99% online since 2005. That number is not just amazing, it's almost impossible! With these scores, you can believe the uptime guarantee at Rackspace.

In order to ensure stable server work and perfect uptime, Rackspace has many important services, starting with solid RAID 10 hard disks and ending with server image backups. If you are searching for top-level solutions with the ability to create isolated networks, then this is the service for you. This web host places no restrictions on them, so you'll get an abundance of new opportunities (such as server clustering).

Features

Nice Racks With Many Extra Features

Rackspace provides great hardware if you have an advanced plan. You get an extremely flexible system allowing you to get as many relevant servers as you need.

The stuffing of some basic offers, however, is  not as good. The cheapest plan includes only 512MB RAM, 20GB disk space and 1 vCPU (though the price is also low – the maximum of $16/mo). Also, it's not quite clear which processors are used in Rackspace servers.

Still, small disadvantages of this cloud host are easily leveled by numerous additional features you get: new API, 15+ operation systems, improved geography adjustments, RAID 10, isolated networking, and a lot more. It is also possible to extend some important options by purchasing Rackspace's additional services Cloud Files, Cloud Databases, Cloud DNS, etc.

If you're not hosting professionals, this web host offers you a nice Managed Cloud service. It will cost you additional $100 monthly. It's up to you to decide whether you want to do your own fine-tuning or have your hands free.

Along with Open Cloud solutions, Rackspace also offers Private and Hybrid Clouds. These services will give you even more possibilities, as these clouds are developed specifically for you. Still, Private and Hybrid solutions will require bigger investments.

Feature Description
Disk Space Different plans have 20 to 1200GB per server. And all hard disks are protected by RAID 10.
CPU Grab from 1 to 8 vCPUs depending on the package you choose.
Public Bandwidth Send and get cloud files at 20-300Mbps.
Internal Bandwidth The internal transfer speed varies between 40Mbps in the cheapest plan to 600Mbps in the most expensive one.
RAM Different plans have 512MB-30GB RAM, which is a really good choice.
Control Panel They provide you with their own control panel – it's easy to use, gives you lots of convenient tools, and has nice design.
Operation System A total of 16 options including Linux, Windows Server 2008 and Windows Server 2012 systems. Definitely, this is one of the best offers on the market.
Mobile App If you have an iOS, Android or Windows Phone device, install Rackspace app to manage your servers remotely.

Support

Dedicated Support for Every Cloud

Rackspace does their best to provide top-notch support to every client. The support teams work 24/7/365 and is accessible via phone, live chat and phone numbers. They also promise an immediate response to emergency support tickets. However, there are multiple complaints registered in user forums about the inconsistency of helpfulness and knowledge from customer support.

If you want to discover the world of cloud hosting, check the extensive knowledge center at Rackspace – it contains loads of helpful articles and several exciting videos. You will also like the Open Cloud Community designed that will keep you in touch with many other people like you.

      24x7x365 live chat, phone and email

    • Huge knowledgebase
    • Open Cloud community
    • Few tutorial videos
    • No free phone number

Pricing

Fair Use-Based Fees

Rackspace uses one of the best pricing systems: you only pay for the time you spent on the virtual server management. If you think that their hourly prices are high, the truth is that they are above average— but that's the price you pay for extra-class service.

They take into account the hardware and operation system you need and provide you with a reasonable per-hour price. Remember that the prices stated in the table are for only one server, so don't forget to multiply them by the number of servers you need.

Rackspace has almost 30 cloud hosting plans, so in this table I will only show some of their middle plans – both managed and unmanaged. For full information about Rackspace cloud pricing please visit the Rackspace website.

User Friendly

Extra-Class Control Panel

The website of Rackspace comes across as messy because they provide a wide array of services. It takes you some time to navigate through and understand all of the features that will be included into your cloud server package.

Be aware that if you want to make a purchase, you have to sign-up first—which means you may get bombarded with future unwanted promotional emails.

The updside is that the control panel designed by Rackspace specialists puts unbelievable power into your hands. For instance, it will take you just a couple of minutes to spin up servers  as well as to take them down, which is great if you need to make some serious improvements. You pay only for what you use, so with their control panel you can take the maximum advantage of open cloud.

As a smart bonus, you'll get a mobile app for iOS, Android, or Windows Phone, which allows you to complete important management tasks wherever you’re connected. The easy-to-use server calculator helps you count the resources that you need for stable project performance.

+ Smart server management

+ Customized control panel

+ Mobile app

+ Servers calculator

 

- Messy site

- Promotional emails

Summary

Rackspace provides extra-high security, stable performance and use-based pricing with disadvantages like complicated website navigation and high prices.

Pros

  • 100% uptime SLAs
  • Tier-1 network
  • RAID 10
  • Dedicated non-stop support
  • Fast and intuitive control panel

Cons

  • Prices above average
  • No hardware details
  • Complicated website navigation
  • Poor upload speeds
  • More training and education needed in customer support

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