1.8
POOR
  • User Friendly
    1.8
  • Support
    1.4
  • Features
    1.9
  • Reliability
    2.0
  • Pricing
    1.8
Write Review Visit Rackspace

Rackspace Review - Expert and User Insights by Paid Customers

Data Centers

David

Pinned Review

David,
4.4
Pros:
• Best support from all hosting companies I tried

Cons:
• Price for upgrade
Jim Bob
Jim Bob from United States,

So hit or miss...

1.0
It's literally a 50/50 shot that you'll receive emails or your clients will receive emails you've sent. Half the time it doesn't even kick back saying it hasn't been sent. You're left in the dark... clients getting pissed thinki...Read Moreng you're not on the ball. I would trust Bill Cosby alone with my daughter if I had one before I would trust rackspace to deliver an email. HORRIBLE!!!!!Less
James Dorroh
James Dorroh from United States,

Used to be great company.Tech support takes hours to reach. Don’t return phone calls. Credentials changed without notice

2.4
Long delays (hours) for support
Server changed without notice (so no email)
2nd tier support takes 48 hours on Saturday
Techs thick accents-hard to understand.
Steve Mastio
Steve Mastio from United States,

Billing (on a recording) said we would get a refund to the CC - nope!

1.4
They agreed twice to refunding the CC on file for the overcharging of email services only to just offer a credit to their services. If they can charge us they can refund us! TERRIBLE BILLING COMMUNICATIONS. Seems like a SCAM!!!
Mark Coulter
Mark Coulter from United States,

horrible customer service and a ripoff

1.4
This place overcharged me for years. When i asked for a discount they screwed me on that when i went with another hosting company they kept charging me. Then when they were suppose to credit my credit card they would would only cr...Read Moreedit my closed account--horrible people to work with. Cant understand any of them. Run from Rackspace.Less
Roselba Hurtado
Roselba Hurtado from United States,

Worst Customer Support

3.0
I have been trying to find a phone number for Customer Support for 2 days, I finally found one, they answered and transferred me to Customer Support, I have been on hold for 1 hour and 18 minutes already...and counting! You have ...Read Morean option to leave your number so they can call you back, but when you leave the number, it tells you that it is incorrect, that I need the country code, area code, and number, which I did 3 times and kept getting the same message. I have been with Rackspace for 15 years, I guess it is time to change companies!Less
Marcos D.
Marcos D. from United States,

NEVER AGAIN USING RACKSPACE

1.0
After the price increase on my billing, I decided to close out my account. Turns out they charged me for the entire month that took them to close out my account, and disabled me from talking to anyone about my account. Now its und...Read Moreer collection, and they wont talk to me about it nor transfer to me to anyone but the first person I call. I have been using them for over 10 years, I am never again using RackSpace nor referring them to anyone ever again.Less
Gordon Taylor
Gordon Taylor from United States,

On The Decline

1.4
I've used Rackspace for about a decade for our business and our clients. At one point we ran about 150 cloud servers with them, as well as their storage, CDN, and DNS. They had great pricing, they were super reliable, and their su...Read Morepport was great. Now they are far more expensive than their competitors, they offer no support (unless you want to pay an addition $100 / server), their backup system is unreliable, and to top it all off, now that their support is worthless they've added a "support" fee to your account that varies based on how many of their products you are using (the more products, the higher the price).

We are down to our last server on rackspace, waiting on clients to update some IP addresses and we will be done with Rackspace for good.

As a side note, they are still leaps and bounds better than A2, which this website keeps popping up ads for.
Less
Anthony Belize
Anthony Belize from United States,

DO NOT USE RACKSPACE

1.0
I have never dealt with a more unprofessional, rude and unethical tech company EVER. Please do not support this company. They billing and management is absolutely terrible. They do not cancel your account when you request them to....Read More Then they don't refund you when they overbill you. They don't follow the credit card's dispute rules and send you to collections. I have spend hours explaining my side of the story and they only reply with "I'm sorry there is nothing I can do". I 've been getting the run around for months and months and at the end, they ended up billing me way more than I should have been charged. They are a terrible company.Less

Expert Review

Max Ostryzhko
Max Ostryzhko
Hosting Expert

Overview

Rackspace Cloud Hosting: Perfect Quality & Service

Rackspace provides three types of cloud servers: open, private, and hybrid cloud. The choice of services you get with cloud servers is just stunning. They have decent hardware, 15+ operation systems, image backups, Raid 10, impressive scalability, and many other services.

Their Open Cloud lets you install and work with various types of web applications: e-commerce sites, mobile apps, rich media sites, SaaS, Enterprise applications, SharePoint deployments, and a lot more. The management of your web app will be simple since Rackspace provides you with a convenient control panel.

Why Choose Rackspace Cloud Hosting?

  • Use-based billing
  • Extra-high security
  • High flexibility and scalability
  • OpenStack API v2

Want to know if Rackspace Cloud Hosting is right for you?

Let’s check it out…

8.4

SUPERB!

Rated by Max Ostryzhko

  • User Friendly
    9.1

  • Support
    7

  • Features
    9.4

  • Reliability
    10

  • Pricing
    6.5

Uptime & Reliability

100% Uptime and 100% Comfort

The SLAs offered by Rackspace give you a commitment of 100% uptime and severe control of data center infrastructure. The analysis provided by specialized websites shows that the homepage of Rackspace has been 99.99% online since 2005. That number is not just amazing, it’s almost impossible! With these scores, you can believe the uptime guarantee at Rackspace.

In order to ensure stable server work and perfect uptime, Rackspace has many important services, starting with solid RAID 10 hard disks and ending with server image backups. If you are searching for top-level solutions with the ability to create isolated networks, then this is the service for you. This web host places no restrictions on them, so you’ll get an abundance of new opportunities (such as server clustering).

Features

Nice Racks With Many Extra Features

Rackspace provides great hardware if you have an advanced plan. You get an extremely flexible system allowing you to get as many relevant servers as you need.

The stuffing of some basic offers, however, is  not as good. The cheapest plan includes only 512MB RAM, 20GB disk space and 1 vCPU (though the price is also low – the maximum of $16/mo). Also, it’s not quite clear which processors are used in Rackspace servers.

Still, small disadvantages of this cloud host are easily leveled by numerous additional features you get: new API, 15+ operation systems, improved geography adjustments, RAID 10, isolated networking, and a lot more. It is also possible to extend some important options by purchasing Rackspace’s additional services Cloud Files, Cloud Databases, Cloud DNS, etc.

If you’re not hosting professionals, this web host offers you a nice Managed Cloud service. It will cost you additional $100 monthly. It’s up to you to decide whether you want to do your own fine-tuning or have your hands free.

Along with Open Cloud solutions, Rackspace also offers Private and Hybrid Clouds. These services will give you even more possibilities, as these clouds are developed specifically for you. Still, Private and Hybrid solutions will require bigger investments.

FeatureDescription
Disk SpaceDifferent plans have 20 to 1200GB per server. And all hard disks are protected by RAID 10.
CPUGrab from 1 to 8 vCPUs depending on the package you choose.
Public BandwidthSend and get cloud files at 20-300Mbps.
Internal BandwidthThe internal transfer speed varies between 40Mbps in the cheapest plan to 600Mbps in the most expensive one.
RAMDifferent plans have 512MB-30GB RAM, which is a really good choice.
Control PanelThey provide you with their own control panel – it’s easy to use, gives you lots of convenient tools, and has nice design.
Operation SystemA total of 16 options including Linux, Windows Server 2008 and Windows Server 2012 systems. Definitely, this is one of the best offers on the market.
Mobile AppIf you have an iOS, Android or Windows Phone device, install Rackspace app to manage your servers remotely.

Support

Dedicated Support for Every Cloud

Rackspace does their best to provide top-notch support to every client. The support teams work 24/7/365 and is accessible via phone, live chat and phone numbers. They also promise an immediate response to emergency support tickets. However, there are multiple complaints registered in user forums about the inconsistency of helpfulness and knowledge from customer support.

If you want to discover the world of cloud hosting, check the extensive knowledge center at Rackspace – it contains loads of helpful articles and several exciting videos. You will also like the Open Cloud Community designed that will keep you in touch with many other people like you.

      24x7x365 live chat, phone and email

    • Huge knowledgebase
    • Open Cloud community
    • Few tutorial videos
    • No free phone number

Pricing

Fair Use-Based Fees

Rackspace uses one of the best pricing systems: you only pay for the time you spent on the virtual server management. If you think that their hourly prices are high, the truth is that they are above average— but that’s the price you pay for extra-class service.

They take into account the hardware and operation system you need and provide you with a reasonable per-hour price. Remember that the prices stated in the table are for only one server, so don’t forget to multiply them by the number of servers you need.

Rackspace has almost 30 cloud hosting plans, so in this table I will only show some of their middle plans – both managed and unmanaged. For full information about Rackspace cloud pricing please visit the Rackspace website.

User Friendly

Extra-Class Control Panel

The website of Rackspace comes across as messy because they provide a wide array of services. It takes you some time to navigate through and understand all of the features that will be included into your cloud server package.

Be aware that if you want to make a purchase, you have to sign-up first—which means you may get bombarded with future unwanted promotional emails.

The updside is that the control panel designed by Rackspace specialists puts unbelievable power into your hands. For instance, it will take you just a couple of minutes to spin up servers  as well as to take them down, which is great if you need to make some serious improvements. You pay only for what you use, so with their control panel you can take the maximum advantage of open cloud.

As a smart bonus, you’ll get a mobile app for iOS, Android, or Windows Phone, which allows you to complete important management tasks wherever you’re connected. The easy-to-use server calculator helps you count the resources that you need for stable project performance.

+ Smart server management

+ Customized control panel

+ Mobile app

+ Servers calculator

 

– Messy site

– Promotional emails

Summary

Rackspace provides extra-high security, stable performance and use-based pricing with disadvantages like complicated website navigation and high prices.

Pros

  • 100% uptime SLAs
  • Tier-1 network
  • RAID 10
  • Dedicated non-stop support
  • Fast and intuitive control panel

Cons

  • Prices above average
  • No hardware details
  • Complicated website navigation
  • Poor upload speeds
  • More training and education needed in customer support

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