Racknerd shared hosting could not go the distance and staff could not help. Initially, this was a good company to deal with, but could not (or would not) help when it mattered. I had hosting with a prior provider who used CPANEL and when I migrated there were buggy issues. Maybe there was a conflict with CPANEL versions or software versions of PHP, or whatever. I have several domains and many of the site content folders could not align with the correct domain name. That means that domains were pointing to the wrong content. I opened a ticket with Racknerd and explained the situation and what I wanted. Domain A pointed to content A, Domain B pointed to content B and so on. What I got was domain E, F, and G pointed to domain A. I have used CPANEL for years and this should be a non-issue but it was. I opened more than one ticket and the tech support response said was 'everything is fine and as it should be'. Well, it is not fine. This is not what I want. You can clearly see the wrong content pointed to the wrong domain name and they do not match. Yet, there was nothing they could do. I said I would leave and RackNerd support said they were fine with that. I tried to escalate the issue, but guess what? If you look at RackNerd's site, I mean *really* look, you will notice there is no additional contact. The RackNerd site has pictures of the executive offices, but no executives. No name or person accountable for the company. (Really?!? The place is run by ghosts?!?) No one you can voice your grievance to and say 'hey, I have a problem that your company should be able to fix, but cannot or will not. ' I used the chat interface and asked if I could escalate my ticket and the chat said my only option was just to open a ticket. I tried that route but that did not work out. All I see on the RackNerd site is a mailing address. So potentially, on a problem where I need a relatively quick response, I have to wait at least a week for a letter to *maybe* get to an executive, if I knew who to address the letter to. I transferred to another hosting providers and they had zero issues with helping point the correct domain to the correct content. In fact, it was the first thing sorted during migration. RackNerd gave no refund for my grievances. Money lost over what should have been an easy issue to resolve and no one accountable with the company to turn to. When it really matters, don't use RackNerd. Their service only goes so far.
4.8 
