Hello Midhun aravind,

You have raised several support ticket within a very short period.

The reason for those, installing SSL certificate, downgrading php vrsion to 5.6

We have included these guides in promohosts knowledgebase area. These are very simple steps and no need an high priority.

I can see our support staff requested for these tickets within 2 hours

Hello Midhun aravind,

You have raised several support ticket within a very short period.

The reason for those, installing SSL certificate, downgrading php vrsion to 5.6

We have included these guides in promohosts knowledgebase area. These are very simple steps and no need an high priority.

I can see our support staff requested for these tickets within 2 hours

Hello,

We have responded to your support email. We have clearly explained the issue. You have sent more than 30,000+ emails through your main domain that is fully under your control.

We have attached the screenshot here: https://imgur.com/a/zbXd8l1

The reason for the slowness of the server is your account. After the suspension the server load as usual and the issue fixed

Hello,

You had R1 package: 50 cpanels, core 100%.

We use uptimerobot as monitoring. in that we don't have an option to change the uptime. it is all live data and maintained by them.

You have used nodejs. We don't know which script you have ran. when your script reaches the resources your site may have the issue with loading and database connection issue. we are using cloudlinux Cagefs. So whatever you did within your reseller doesn't affect other resellers. So there sites remain up and loading fast. this is the reason the server was online while your website not loading. in case according to the script you are using you need to choose the right package

Unfortunately what you say is not even close to what has actually happened. I did not use nodejs, I have no idea where do you get your information from, but I highly suggest you check your facts. Interestingly when went to another, better, more reliable provider my issues has magically disappeared. You doing the same thing you have been doing all time, making up stuff and blaming others if a mistake has been made by you. This was the second and last time I paid for your service. The first time was the time I actually used the nodejs you were talking about, approximately 1 year ago... and the node selector stopped working every other day. I know it was my fault the script was bad etc... but again, when I ran the script on any other server, it was working just fine... must be magic.

Is this your website, https://web4b.io

I contact the provider about this, they said your site still giving blank with you new provider. For me promohost working well until now while I am using there service.

I cannot find any other places get these features for this price. What hosting you using now? let me know I will give it a try it too

You guys should bring down your pride. You guys are very proud. And you treat customers poorly with the mindset that your service is cheap. I discovered that type of host you buy determines how they treat you. If you buy R1 or 2 they will look down on you and treat you lesser than those who pay R4. All customers should be taken as very important. They don't run business this way. If your customers complain learn to apologize and show support.

Thank you for sharing your positive experience with PromoHosts. We are thrilled to hear that you found our hosting and domain services to be reliable and that you were able to create your own blog and generate passive income through Google AdSense. Our team takes great pride in providing exceptional service and support, and we are delighted to hear that we have met your expectations. We appreciate your business and look forward to continuing to provide you with the tools and support you need to succeed online.

Is it to say that it is not reliable?

Thank you for taking the time to share your positive experience with our domain purchase process. We are thrilled to hear that you found our website easy to use and appreciated the competitive pricing that we offer. We always strive to provide the best service possible to our customers, and we are happy to know that we met your expectations. We appreciate your recommendation and look forward to serving you again in the future.

Hello,

You have understand it wrongly.

You have asked the refund end of the period. You should ask it within 14 days. As we mentioned in our TOS we only provide 7 days refund. but we provide up to 14 day if the reason is acceptable.

But we have already refunded you