Utterly Abysmal Account Support Avoid. And be advised that Webdrive have merged with Open Host. Same office address. Same operation.
It all went well for so long. But I found more attractive technical stacks, so I decided to cancel my service after 12 years.
They charge a month in advance, paid by DD without missing a single payment. When I emailed to cancel at the start of Feb, they said I had an invoice to pay and that I need to contact them when those are paid, only then could they cancel my account. First, effectively what they are saying here is "pay this invoice or we're going to create more". Which is absurd and I'm quite sure, illegal. You cannot refuse to cancel a service. Second (and most of my issue): It's just a terrible and lazy attitude to make customers jump through hoops (like watching their account for an outgoing Direct Debit for an outstanding bill) just to cancel a service. Third, the invoices were generated the day I cancelled. So I asked how that works in terms of whether they are actually still valid since they are a month in advance. Not a big deal if they don't refund partial months.
Their notification that I need to get back in touch after paying the invoice was sent a few hours after my notice to cancel. I got no reply to three requests over four days asking how to proceed in light of the above. Which I believe is intentionally stalling given past response times. In the end, I never got a reply, I had to call and ask them to respond. I was told over the phone that they require 30 days notice of cancellation and that there would be one pro-rata invoice left to pay next month. Fine and not unusual. I paid the final full invoice manually and awaited the final pro-rata invoice.
Fast forward a month and they send me a full invoice again. I email them to remind them that I am expecting a pro-rata invoice for only one-two days service. Seven days later, I get a one line response saying that the full month invoice is due with no other information. When I replied stating that their own staff member told me a pro-rata invoice would be issued and I wasn't prepared to pay a full month's cost for 2 days service on that basis, I got a rather curt reply telling me to read their terms and conditions and failure to pay would result in debt collection. A threat to someone who has paid on time, without fail, for 12 years. I replied asking for clarification on why a staff member would tell me a pro-rata invoice would apply and I'm being told something different via email, I have had no response after 12 days.
The most ridiculous part: this invoice is a grand total of twenty dollars. That's how desperate their business is. Milking a full month's billing for technically 2 days of service while ignoring customers for a measly $20. Trivial enough for me to pay, but for most companies, none of the pain above would be worth the time. And certainly not worth the poor reputation costing them multiple times that. Nor is it worth my time writing this. But I decided that their general attitude, abysmal communication and simply ignoring a long-term customer merits costing them far more via warning others.
Stay away from Web Drive/Open Host. Life is too short to deal with such frustratingly conflicting, disorganised and lazy people on the operations end. There's too much competition in the hosting market for such a poorly-managed company to survive longer than it has to.
4.8 
