Uptime & Reliability

High quality hosting with excellent reliability

This company seems to work hard to provide a very stable environment to their customers.  They have a 99.99% uptime guarantee at every level, so you don’t have to worry about going down too often.  If you do go down and break the 99.99% uptime threshold you will get compensated on your bill as long as you report it to their technical teams.

From what most people are saying on social media and other hosting sites, they rarely ever go down except for scheduled maintenance, and they give plenty of warning about these types of events.

Features

Many great features for quality web hosting

You can choose from either shared hosting services or a VPS option depending on your specific needs.  They are clearly focused primarily on the VPS option since they have more choices here.  Whichever option you choose, you will enjoy a solid state hard drive, LiteSpeed hosting and CloudFlare optimization on your server.  These are all things designed to help speed up your hosting experience.

In addition to this, they offer SiteLock and GeoTrust Anti-Malware to their hosting customers.  This will help protect your site from hackers and other problems.  You can get a private SSL certificate included with your package if you select anything but the lowest level option.  You can also get private IPs as you advance to higher end choices.

Support

Good support when you can get them

The technical support teams with this company provide high quality help 24/7/365. The problem, however, is that they don’t have a phone number to call in to them, and they only have limited live chat features.  Some current and former customers have commented that it took longer than they would have liked to get a response to a support ticket.  Of course, this is a fairly subjective thing so it is hard to say how long that actually was.

They do have a nice knowledge base available to browse through.  You can find answers to most common hosting issues here so you can take care of them yourself.

Pricing

Quality hosting comes with a price

The hosting with this company is not cheap.  In fact, it is more expensive than what most people would expect to pay.  The fact is, however, that you are getting a better overall experience for the price.  Many companies, for example, don’t even offer solid state drives or LiteSpeed at any price, and this company includes them with every package.  You also get some nice perks like a free domain name and SSL certificate on most hosting packages.

Overall, if you need more than the most basic of hosting, this is a great company to consider and you will get your money’s worth.

Summary

High quality hosting for small to medium sized sites

This company provides really nice hosting services that are perfect for small to medium sized sites.  In reality, you could likely host many larger sites on their servers too since they do a good job at keeping them optimized for performance.

Pros:

• Solid State Hard Drives
• 99.99% uptime guarantee
• LiteSpeed hosting
• Lots of great features

Cons:

• More expensive than many others
• Not clear if they own their own data center
• No 24/7 phone support