JumpLine.com Reviews and Expert Opinion

Based on 31 reviews in 1 language
9.2
SUPERB!

Customer score for JumpLine.com

  • Reliability
    9.4 / 10
  • Pricing
    8.6 / 10
  • User Friendly
    9.1 / 10
  • Support
    9.5 / 10
  • Features
    9.3 / 10

Detailed Scores / Summary

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Latest positive/negative reviews

Customer service is excellent

Before working with Jumpline, website security was always on our minds. As a leading award winning, interactive design agency / web site firm in San Fransisco, I need to be sure my client’s websites are secure. Jumpline has provid... Read More
Eugenio Dailey

Published on Jun. 6, 2018
  • Reliability 10
  • Pricing 10
  • User Friendly 8.0
  • Support 8.0
  • Features 10

Horrible Service and Tech Support

This is by far the worst hosting company I have ever dealt with. Their tech support is horrible. You can ask a question and they will completely ignore the issue. Beware!
Chapman Designs

Published on Dec. 14, 2017
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0

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Eugenio Dailey
United States
  • Reliability 10
  • Pricing 10
  • User Friendly 8.0
  • Support 8.0
  • Features 10
9.2
NEW

Customer service is excellent

Service used: VPS - VPS-512
Before working with Jumpline, website security was always on our minds. As a leading award winning, interactive design agency / web site firm in San Fransisco, I need to be sure my client’s websites are secure. Jumpline has provid...Read More
Kirk Agtarap
United Kingdom
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10
NEW

Very reliable and easy to set up

Service used: Shared - Layered
I don't even know any HTML language nor any designing software but still I have designed 4 websites for myself. This all was possible by the Online site Builder provided by Jumpline web host. It's very easy and you can design your...Read More
Alfonzo Russel
United States
  • Reliability 10
  • Pricing 8.0
  • User Friendly 10
  • Support 10
  • Features 8.0
9.2
NEW

Great technical support

Service used: Shared - Stacked
I had a wonderful experience with Jumpline shared hosting. They are a great company and I will be with them for a long time to come. With such a great product and excellent technical support – I feel like a thief at $10.35 per month. I like this host - recommended.
Donald Donegan
United Kingdom
  • Reliability 10
  • Pricing 8.0
  • User Friendly 10
  • Support 10
  • Features 8.0
9.2

Thanks to Jumpline team for all their help

Service used: Shared - Layered
From a customer service point of view, they were endlessly patient with my copy changes and design suggestions. Hosting has proved very reliable - to the best of my knowledge, I have never experienced any downtime. Jumpline hosting service is much appreciated!
Ambrose Chretien
Poland
  • Reliability 10
  • Pricing 10
  • User Friendly 8.0
  • Support 10
  • Features 10
9.6

I have been a very satisfied Jumpline customer

Service used: Shared - Layered
As webmaster to 5 clients all with Jumpline, anytime I have a problem or mess up, I call jumpline who is always there to help me 24/7. They normally can fix me up in 5-20 minutes. If I’ve really made a mess, I’ll submit a ticket and within 18 hours it’s fixed & back to normal.
Shayne Stockdale
United Kingdom
  • Reliability 10
  • Pricing 8.0
  • User Friendly 10
  • Support 10
  • Features 10
9.6

Jumpline staff have always been extremely helpful

Service used: VPS - VPS-512
I cannot stress how smooth Jumpline made this entire process. I had many questions and concerns, and they answered all of them to more than my satisfaction. I was extremely impressed by the WORLD CLASS service received from Jumpli...Read More
Jaime Mcmorris
United Kingdom
  • Reliability 10
  • Pricing 8.0
  • User Friendly 10
  • Support 10
  • Features 10
9.6

They're easy to reach, always write back

Service used: VPS - VPS-512
Jumpline is definitely a 5/5. I recently had my domain with my previous host & they were rude, useless, and stole money from me (hidden fees), and on top of that they shut my domain down. Not with Jumpline! This host has great...Read More
Jamey Barrientes
Portugal
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10

They make the best every time

Service used: VPS - VPS-512
I was facing some technical problems earlier on with the FTP client. So i tried asking the live chat support for help. So this guy called Jumpline was assisting me and I realized he didn't know how to solve my problem too, but he ...Read More
Bob Romberger
United States
  • Reliability 10
  • Pricing 8.0
  • User Friendly 10
  • Support 10
  • Features 10
9.6

I can recommend them with confidence

Service used: Shared - Layered
I like Jumpline technical support help. That was greatly appreciated. My email started working again today without any additional action on my part, but it was good to know that your support people could provide possible courses of action within a short period of time. My thanks to them both!

Typical JumpLine.com Prices

Service Monthly Price Range
Shared Hosting $4.97 - $9.97 3 plans
VPS $29.95 - $49.95 3 plans
The Services & Prices are taken from www.jumpline.com

JumpLine.com Expert Review 2018

Written by: Michael Lavnduski

JumpLine.com Rating

  • Reliability
    9 / 10
  • Pricing
    8 / 10
  • User Friendly
    9 / 10
  • Support
    10 / 10
  • Features
    9 / 10
9
Rated by Michael Lavnduski

Good hosting from a well established company

Jumpline.com has been in business since 1997, and remains privately owned and operated.  They have both their offices and their data center located in Columbus, Ohio.  They lease the space as a Qwest Cyber Center (Qwest is a telephone company).  This may give them some benefits with things like uptime and data transfer speed.  The company has about 65,000 customers, and offers them a variety of hosting options that can meet most people’s needs.  They target both individuals and businesses, and do a good job at keeping customers happy once they get them.

While not the biggest hosting company, they have managed to have a steady growth rate over the years, and they apparently have very loyal customers, which is clearly a good signal that their services are top notch.  Whether you’re looking for hosting for your entry level site, or you need something more advanced, they can help with that too.

Overall, this hosting company has been providing really nice services for a very long time, and if you are looking for a host for US based audiences, this one may be perfect.

Uptime & Reliability

Compare
9

Great, stable hosting powered by top of the line equipment

Jumpline.com offers a 99.9% server uptime guarantee, which is great.  In addition, they keep their data center well maintained and updated with all the latest technologies.  Things like daily backups with 10 day retention, redundant networking equipment, redundant power supplies, and much more, it is easy to see how this company is able to keep their services up and stable without any trouble.

Features

Compare
9

Nice features with a few great extras

One of the first things you’ll notice with this company is that they don’t offer traditional shared hosting for their lower end options. They have what is called a Virtual Dedicated Server (VDS) that gives customer’s improved security and flexibility.  It almost seems to be closer to a VPS than shared hosting, but with a significantly lower price.  The price for this level, however, is higher than most shared options (you can save significantly by paying annually though!).

In addition, they have traditional VPS and dedicated server options, both of which have the same general features that you would expect from any company.  Their servers are all from Dell, and Cisco supplies their networking equipment, so quality is not a concern with this company.  Other than that, you’ll get all the normal features that you can expect from any other hosting company.

Support

Compare
10

24/7 support from a small but talented team

This is a fairly small company, but it seems that they are very dedicated.  You’ll get 24/7 phone support as well as access to their ticketing system.  In most cases, they will review your issues and have them resolved very quickly.

They also have a dedicated support blog that can answer common questions and show you how to do some of your own troubleshooting and other support steps.

Pricing

Compare
8

Higher prices for entry level and industry standard options for VPS & Dedicated

Since their entry level hosting is the VDS option explained above, you will have to pay slightly more.  Their lowest level option is about $10 per month, though right now you can save half if you pay annually.  The prices go up from there, and are largely in line with industry standards.  Given the fact that they have great uptime and a good overall experience, it is easy to see that you are getting what you pay for with this company.

Summary

Very nice hosting from a small but reliable company

While this company is smaller than many of the other options available, they do give you a more personal touch that will keep you happy.  Most people find that they are very happy with the services, and seem to stay with them for a very long time.

Pros:

  • Personal attention from a small company
  • In business for a very long time
  • Privately owned company

Cons:

  • Entry level prices are higher than most shared hosting

 

 

Read the full expert review Visit JumpLine.com See plans & pricing

JumpLine.com Prices, Plans & Features - 2018

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price
10 GB 100 TB Unlimited $4.97
15 GB 150 TB Unlimited $7.47
20 GB 200 TB Unlimited $9.97

VPS Hosting Plans

Plan Name Space CPU RAM OS Price
30 GB - 512 MB $29.95
40 GB - 1 GB $39.95
50 GB - 2 GB $49.95
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Server Locations

Arlington

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