iveCloud Expert and User Insights by iveCloud Customers
iveCloud is an international hosting solutions provider based in South Africa. We offer a vast range of services which includes but not limited to; Linux/ Windows VPS Servers, Web Hosting, WordPress Hosting, Email Hosting, Domain Registration and much more.
All our products come with 24/7 premium support from our technical support team, get support when you need it. Clients ...
The 24h support is incredible, all my problems were sorted out within a few minutes and i was able to learn a few things from them, with the price, its just perfect for small businesses
The 24h support is incredible, all my problems were sorted out within a few minutes and i was able to learn a few things from them, with the price, its just perfect for small businesses
The support team fixed a blocked IP in a jiffy for my client who has multiple devices, with one device logging in with the incorrect password. This in turn blocked his access to his sites
Left me out to dry, quick to take money slow to help
Had an issue with my VPS, they wouldn't even bothering replying or getting it back online. I couldnt get access again, and was left out to try find a quick solution for my services to go online again. Just go find another host, there are plenty of good ones.
We are sorry that you feel our support was not cooperative, stating that we "wouldn't assist with resolution" is completely unfair and here is why:
It's important to note that your server was not offlined for no reason, your server was suspended for violating our Acceptable Use Policy where a complaint was lodged via our abuse center pending your response. Upon replying to the complaint, you failed to remain patient in awaiting a response from our staff to resolve the matter.
Your ticket was automatically closed after you submitted a cancellation for the suspended server.
We always try our utmost best to maintain exceptional after-sales customer service, thus we implore you to initiate a chat with any of our 24/7 Live Chat agents in the future for immediate assistance.
Best decision I've made for my business as of yet! Very good customer service, support is so fantastically great! Very friendly and assist when you need help whenever you need it. Kobus is the best when it comes to Support! Well done!
This is what I call keeping a client happy. They deliver on all aspects of service, support and support. This is what some people dream of receiving from a company with their services they offer.
IveCloud, has the best support ever!!! I have had a few problems with my site lately and if I can't fix it myself they are always willing to assist me no matter what needs to be done!! I would just like to thank 3 people in particular Samantha Engelbrecht, Theo Goosen and Kobus Swanepoel, this last week has been a massive train mash for me as my site has been giving me weird problems 24/7 the last while and the 3 of them have been there to assist me in every way possible, from troubleshooting to actually sitting with me for hours on Anydesk to get to the bottom of the problem. I just want to say thank you very much I really appreciate it!!
Morning, I would just like to say thank you SO much to Kobus Swanepoel - I have dealt with him twice now after moving over to iveCloud and he has been extremely helpful and very patient with all 1000 of my questions! Exceptional support received everytime. I am a happy user!
What excellent service! Wowee! I am blown away by the service and support these guys offer! They truly restored my faith in supporting local SA based businesses. The best support and service. They are taking the online live chat to the next level. You won't be disappointed.
We always aim to please, your migration was one of the unfortunate cases which demonstrates the ugly greed within the industry.
While we could not entirely force the desired outcomes with the previous provider, we are still pleased to know you have chosen us as your solutions provider moving forward, a provider that cares about your business!
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