Worst Customer service and business ethics Ever
Fast, easy and cheap
Taking a Site live took AJ of almost 12 Days
On first night, A.J wanted to install his Comodo Wildcard SSL Certif...Read More
Not for ECommerce website, NO Wildcard SSL support for Subdomains, Moving to new one.
iPage , a provider who has been around for more than 15 years, throws in a few freebies with its basic plan to convince users to sign up. Its “Essential Plan” not only has the common unlimited bandwidth, unlimited storage space, unlimited domains, and unlimited email addresses but goes further to impress potential (and current) users. You also get the free SiteLock Security plan, which provides spam scanners and malware blockers. Plus, for small businesses or individuals looking to brand themselves, they give you a free Marketing Suite to get you started with your own promotional campaign. Yet another nice bonus: a free website builder. This Boston-based company they pride themselves on U.S.-based support. The frustration comes with long wait times before connecting with live support, so opt to file an online ticket unless the matter is urgent. We were super-impressed with iPage’s cancel anytime, money-back guarantee, a rarity in this industry. And not that it affects the quality of the service, but they even purchase Renewable Energy Credits, so it’s a green engine running your site.
iPage promises a strong 99.9% uptime. The front-end network is reliable because of redundant M7i routers and a clustered machine configuration. Ping speed tests of iPage.com show servers are, indeed, up about 99.9% of the time, as promised, and speed Is solid, too: average response time is 0.31 seconds. Page promises that it monitors its Boston-based servers 24 hours a day, 365 days a year, and fixes downtimes immediately. To further emphasize their level of accountability, they post any service problems on facebook and twitter. However, you can’t make all the people happy all of the time, as you’ll see from a quick perusal of the multitude of customer complaints regarding downtime and slow servers. The free SiteLock Security plan comes into play here, blocking potential website destroyers. Fending off hackers stops problems from needing to be fixed. SiteLock Security boasts of business verification, system scans performed daily, certificate display, and an extremely secure data center.
iPage’s Essential Plan is a gem for small-to-moderate users, but heavy users will likely want a host with VPS or dedicated hosting, rather than shared.
|Disk Space||Unlimited disk space|
|Website Builder||Included for free is the popular and easy Weebly website builder, which allows up to 6 pages (you can add more if you pay) or the CM4all website builder, which allows up to 9 pages|
|Email Accounts||Unlimited email accounts, with each limited to 250MB|
|Shopping Carts||You have your pick of the litter for e-commerce: ShopSite, osCommerce, or AgoraCart|
|Stats||Webalizer statistics are offered for your website. They’re not set up automatically, but just contact support to have it set up as soon as you set up your account|
|MySQL databases||Unlimited MySQL Databases with phpMyAdmin access|
|FTP Account||Unlimited, secure FTP access.|
|Multiple Domains||Unlimited domain names and subdomains, and the first one is free for one year|
You have access to live U.S.-based phone, chat, and online support tickets 24/7. The online ticket system averages a-30 minute response time. As far as tutorials, the User Guides will be especially helpful for beginners, but there was some impressive advanced knowledge, as well.
Although iPage offers competitive pricing for its Essential package, the devil is in the details. While the first contract price can go as low as $2.95 per month (2 or 3 year contracts), the renewal price can be more than double. Plus, the initial free domain you are given upon joining also carries a renewal fee. On top of that, a host of other services like directory listings or mobile versions can make your costs add up. The moral of the pricing story: good bargain for first year, then prices increase. Lots of add-ons can add up, and there are numerous customer complaints regarding the anytime money-back guarantee.
Signup is sort of a mixed bag. With a wonderfully priced basic plan comes the obvious: the attempt to sell oodles of add-ons. Initial signup is fine, but pretty soon you are inundated with more paid add-ons than you can shake a stick ad. iPage does not use cPanel; they opt instead for vDeck. There is no loss of function, but for those of you used to the same categories in the same order in every host, prepare to reorient yourselves. Different certainly isn’t worse, though: they have integrated Google Webmaster tools within vDeck, so for those of you who had to keep two tabs open to deal with cPanel and Webmaster tools, you’ve just simplified your life. Another interesting twist is vDeck’s use of SimpleScripts, which means it’s easy to install WordPress and Joomla with a simple click from home base.
Unless you have large bandwidth needs or dedicated servers, can can go with iPage. For small businesses or individuals, you get all the basic features, plus some nice perks. Your first year you’re getting an incredible deal, but renewal rates are sky-high, so don’t budget based on the introductory offer. Pros
- Great Low Introductory Price
- Unlimited Domains, Email Addresses, and Bandwidth
- Reliable / Great Uptime
- Anytime Money-back Guarantee
- Solid Support
- Shared Hosting
- Higher Renewal Costs
- 250MB Limit on Each Email Account
- Customer complaints about the money-back guarantee
iPage Prices, Plans & Features - 2017
Shared Hosting Plans
|Plan Name||Space||Bandwidth||Number of Sites||Price|
|Essential - Everything Unlimited||Unlimited||Unlimited||cPanel||Unlimited||$1.99||More Details|
|WP Starter||Unlimited||Unlimited||cPanel||Unlimited||$3.75||More Details|
|WP Essential||Unlimited||Unlimited||cPanel||Unlimited||$6.95||More Details|
VPS Hosting Plans
|Basic||40 GB||1 core||1 GB||$19.99||More Details|
|Business||90 GB||2 cores||4 GB||$47.99||More Details|
|Optimum||120 GB||4 cores||8 GB||$79.99||More Details|
Dedicated Server Plans
|Startup||500 GB||2 cores||4 GB||$119.99||More Details|
|Professional||1000 GB||4 cores||8 GB||$151.99||More Details|
|Enterprise||1000 GB||4 cores||16 GB||$191.99||More Details|
iPage Refund & Cancellation Policy
- Anytime Money-Back Guarantee
- No questions asked, no time limits. Cancel at any time, and they will issue you a refund for the remainder of your current payment term
- Full hosting fees refund for the first 30 days
- If you register a domain through iPage, there is a non-refundable $15 domain fee. This fee not only covers our own costs, but it ensures that, even if you're dissatisfied with your experience at iPage, you won't lose your domain name. You'll be free to transfer it or simply point it elsewhere.
- Does not apply to most add-on services, such as domains etc.