iPage Reviews and Expert Opinion

Based on 71 user review in 4 languages
7.6
Good

Customer score for iPage

  • Reliability
    7.5 / 10
  • Pricing
    8.1 / 10
  • User Friendly
    7.6 / 10
  • Support
    7.5 / 10
  • Features
    7.3 / 10

Detailed Scores / Summary

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Russell John
Bangladesh
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Horrible support, probably the worst hosting company!

Contacted iPage live support asking them to check and unsuspend my account (with no files on it), but they kept on insisting that I buy their "firewall" and "SiteLock" services, with zero reply related to suspension. I've had live...Read More
Jeanne Goldberg
United States
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Terrible Customer Service!

I have a small business and I finally noticed we weren't getting all our email. This is 3 days and over 4 hours of customer service calls and it is not solved. The accents of their customer service agents are so bad that we can on...Read More
cz andras
Hungary
  • Reliability10
  • Pricing2
  • User Friendly10
  • Support10
  • Features10
8.4

good service, good sale price, but you pay around 120 USD when you renew

good service, good sale price, but you pay around 120 USD when you renew..
Not for small businesses.
Stupid business model. If you have a million dollar web business you pay the same as you have a "company name card" on the 10th page of google..
Leon Eugene White
South Africa
  • Reliability2
  • Pricing8
  • User Friendly2
  • Support2
  • Features2
3.2

Couldn't move away fast enough

Service used: Shared
I thought they were good, but then again I always think that when I sign up to any hosting provider. I was excited about the low prices, but very fastly learned their support is worse than talking to my dog. My dog gives better ad...Read More
Dinh Duc Anh
Viet Nam
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Very Very Bad service thieves

Service used: Shared
2 Weeks ago, Ipage sent to me email notice renewal domain.
Then i log in my account and aborted auto pay by Paypal. Because i didn't need it. But today, i have a message for renewal Payment recieved. without notice for me.
i ver...Read More
Emily T***
United States
  • Reliability4
  • Pricing4
  • User Friendly2
  • Support4
  • Features2
3.2

Horrible Communication

I had a website with iPage for 5 years and unfortunately it was not a good experience overall.

During my time with them my site was down pretty frequently. They could never tell me why right off hand and it would take a ton of ...Read More
Abraham Bolland
Canada
  • Reliability2
  • Pricing8
  • User Friendly2
  • Support2
  • Features2
3.2

UP sellers after you sign up

Service used: Dedicated Server
Moved from HostGator
I use multiple sites on my account, my account is occasionally suspended for "bulk mail", always suggests buying SiteLock to prevent this. It's ridiculous customer service, they don't even know English. They're cheap, by a dollar....Read More
 
Ayman Fadl
Ayman Fadl
Same issue too, the only response from their horrible customer service you will ever get is to buy Sitelock, even if your issue is completely unrelated.
Jamie Walker
Ukraine
  • Reliability2
  • Pricing4
  • User Friendly4
  • Support2
  • Features4
3.2

They are thieves!

Service used: Shared
This company stole money, its not the first time reviews have been submitted with the same information. Its fraud pure and simple. If you join you will be scammed

Typical iPage Prices

Service Monthly Price Range
Shared Hosting $1.99 - $6.95 3 plans
VPS $19.99 - $79.99 3 plans
Dedicated Server $119.99 - $191.99 3 plans
The Services & Prices are taken from www.ipage.com

iPage Expert Review 2019

Written by: Eliran Ouzan

iPage Rating

  • Reliability
    9 / 10
  • Pricing
    7.5 / 10
  • User Friendly
    8.8 / 10
  • Support
    9.3 / 10
  • Features
    9.9 / 10
8.9
Rated by Eliran Ouzan

iPage: Well-Priced Winner for Small-to-Moderate Needs

iPage , a provider who has been around for more than 15 years, throws in a few freebies with its basic plan to convince users to sign up. Its “Essential Plan” not only has the common unlimited bandwidth, unlimited storage space, unlimited domains, and unlimited email addresses but goes further to impress potential (and current) users. You also get the free SiteLock Security plan, which provides spam scanners and malware blockers. Plus, for small businesses or individuals looking to brand themselves, they give you a free Marketing Suite to get you started with your own promotional campaign. Yet another nice bonus:  a free website builder. This Boston-based company they pride themselves on U.S.-based support. The frustration comes with long wait times before connecting with live support, so opt to file an online ticket unless the matter is urgent. We were super-impressed with iPage’s cancel anytime, money-back guarantee, a rarity in this industry. And not that it affects the quality of the service, but they even purchase Renewable Energy Credits, so it’s a green engine running your site.

Uptime & Reliability

Compare
9

Responsiveness and SiteLock Security

iPage promises a strong 99.9% uptime. The front-end network is reliable because of redundant M7i routers and a clustered machine configuration. Ping speed tests of iPage.com show servers are, indeed, up about 99.9% of the time, as promised, and speed Is solid, too: average response time is 0.31 seconds. Page promises that it monitors its Boston-based servers 24 hours a day, 365 days a year, and fixes downtimes immediately. To further emphasize their level of accountability, they post any service problems on facebook and twitter. However, you can’t make all the people happy all of the time, as you’ll see from a quick perusal of the multitude of customer complaints regarding downtime and slow servers. The free SiteLock Security plan comes into play here, blocking potential website destroyers. Fending off hackers stops problems from needing to be fixed. SiteLock Security boasts of business verification, system scans performed daily, certificate display, and an extremely secure data center.

Features

Compare
9.9

A Lot of Features for Your Hosting Bucks

iPage’s Essential Plan is a gem for small-to-moderate users, but heavy users will likely want a host with VPS or dedicated hosting, rather than shared.
Feature Description
BandwidthUnlimited bandwidth
Disk SpaceUnlimited disk space
Website BuilderIncluded for free is the popular and easy Weebly website builder, which allows up to 6 pages (you can add more if you pay) or the CM4all website builder, which allows up to 9 pages
Email AccountsUnlimited email accounts, with each limited to 250MB
Shopping CartsYou have your pick of the litter for e-commerce: ShopSite, osCommerce, or AgoraCart
StatsWebalizer statistics are offered for your website. They’re not set up automatically, but just contact support to have it set up as soon as you set up your account
MySQL databasesUnlimited MySQL Databases with phpMyAdmin access
FTP AccountUnlimited, secure FTP access.
Multiple DomainsUnlimited domain names and subdomains, and the first one is free for one year

Support

Compare
9.3

Solid Support, Good Tutorials

You have access to live U.S.-based phone, chat, and online support tickets 24/7. The online ticket system averages a-30 minute response time. As far as tutorials, the User Guides will be especially helpful for beginners, but there was some impressive advanced knowledge, as well.

Pricing

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7.5

Cheap to Start, Beware Renewal Cost

Although iPage offers competitive pricing for its Essential package, the devil is in the details. While the first contract price can go as low as $2.95 per month (2 or 3 year contracts), the renewal price can be more than double. Plus, the initial free domain you are given upon joining also carries a renewal fee. On top of that, a host of other services like directory listings or mobile versions can make your costs add up. The moral of the pricing story: good bargain for first year, then prices increase. Lots of add-ons can add up, and there are numerous customer complaints regarding the anytime money-back guarantee.

User Friendly

Compare
8.8

Lots of Distracting Add-Ons

Signup is sort of a mixed bag. With a wonderfully priced basic plan comes the obvious:  the attempt to sell oodles of add-ons. Initial signup is fine, but pretty soon you are inundated with more paid add-ons than you can shake a stick ad. iPage does not use cPanel; they opt instead for vDeck. There is no loss of function, but for those of you used to the same categories in the same order in every host, prepare to  reorient yourselves. Different certainly isn’t worse, though:  they have integrated Google Webmaster tools within vDeck, so for those of you who had to keep two tabs open to deal with cPanel and Webmaster tools, you’ve just simplified your life. Another interesting twist is vDeck’s use of SimpleScripts, which means it’s easy to install WordPress and Joomla with a simple click from home base.

Summary

Unless you have large bandwidth needs or dedicated servers, can can go with iPage. For small businesses or individuals, you get all the basic features, plus some nice perks. Your first year you’re getting an incredible deal, but renewal rates are sky-high, so don’t budget based on the introductory offer. Pros           
  • Great Low Introductory Price
  • Unlimited Domains, Email Addresses, and Bandwidth
  • Reliable / Great Uptime
  • Anytime Money-back Guarantee
  • Solid Support
Cons
  • Shared Hosting
  • Higher Renewal Costs
  • 250MB Limit on Each Email Account
  • Customer complaints about the money-back guarantee
Read the full expert review Visit iPage See plans & pricing

iPage Prices, Plans & Features - 2019

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
Unlimited Unlimited $1.99 3.8
Unlimited Unlimited $3.75 7.6
Unlimited Unlimited $6.95 7.6

VPS Hosting Plans

Plan Name Space RAM OS Price Score
40 GB 1 GB $19.99 2.0
90 GB 4 GB $47.99 7.6
120 GB 8 GB $79.99 7.6

Dedicated Server Plans

Plan Name Space RAM OS Price Score
500 GB 4 GB $119.99 7.6
1000 GB 8 GB $151.99 7.6
1000 GB 16 GB $191.99 7.6
A Free Domain is included when purchasing any hosting service from iPage
Submit a iPage Coupon

Server Locations

Boston

iPage Refund & Cancellation Policy

  • Anytime Money-Back Guarantee
  • No questions asked, no time limits. Cancel at any time, and they will issue you a refund for the remainder of your current payment term
  • Full hosting fees refund for the first 30 days

    • If you register a domain through iPage, there is a non-refundable $15 domain fee. This fee not only covers our own costs, but it ensures that, even if you're dissatisfied with your experience at iPage, you won't lose your domain name. You'll be free to transfer it or simply point it elsewhere.
    • Does not apply to most add-on services, such as domains etc.

See the complete and updated policy by iPage: https://www.ipage.com/about/money-back-guarantee.bml?page=pop

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