Discover honest assessments and insightful analysis of INAP to
make informed purchasing decisions. Explore reputable reviews covering popular brands providing you with
valuable clarity and confidence in your choices.
Internap has had a mission since 1996 to make the internet perform at its maximum level, and going through their site definitely shows they try to push that limit. They have a powerful hybrid infrastructure that is flexible, scalable, and readily available. They have a number of globally located data centers in order to maintain a maximum global reach and provide their customers with the highest services of reliability, flexibility, and efficiency they can offer.
Datacenters are located in the United States in Atlanta, Boston, Dallas, and Houston, to name a few. In Europe they have servers in Amsterdam and London, and in Asian there are servers in Hong Kong and Singapore. Internap offers many cloud hosting options in addition to dedicated servers, managed services, and network services. Many of their services focus on different large industries such as ad technology, ecommerce, financial services, healthcare technology, online gaming and online education.
Uptime & Reliability
100% Uptime Guarantee
This company believes in their technology and guarantees it so much that they back it by their service level agreement with a 100% uptime guarantee. They credit lost time back to your account the moment their event clock starts ticking.
Quite a few nice features
Internap offers a variety of cloud hosting options including public cloud hosting, private cloud hosting, hybrid hosting and cloud storage. Their complete range of cloud hosting services and solutions are able to meet the unique needs of many different types of businesses and workloads. All of their cloud options have security, reliability, and are compliance ready. Dedicated hosting options have single and dual processor options ideal for many differing needs.
Dedicated servers have predictable high performance with dedicated CPU, RAM and disk I/O, universal transfers, a hybridized platform with seamless integration, and an optimized network for better availability and lower latency to end users. Managed server solutions from this company offer a full spectrum of options and security features dependent on what your needs entail. They offer a fully managed operating system, managed security, storage, backup, and network services, in addition load balancing, remote services and managed installation all available as add-ons.
Very nice tech support team
They claim to have a “rock solid” customer support that consistently ranks them 17% higher than competing hosting providers, and are available 24/7 via live chat or their ticketing system. They also list a phone number for phone support and sales and billing inquiries.
Fair prices for all their options
Cloud server pricing starts around $30 a month and increases from there depending on server specifics and power needs. Other cloud options are also available via chatting with a sales professional in order to point you in the right direction. Single processor dedicated servers start at $239 a month and increase from there depending on server and power needs. Other services are quoted out due to so many services available through this company. Pricing is high, but that is what is expected with these types of hosting services. Compared to other companies that offer this type of hosting, Internap offers high quality services and you definitely get what you pay for.
Good hosting for higher end sites
Internap is a high quality hosting services provider that offers high volume specialized hosting. Their services seem to be better for larger businesses rather than individuals or small businesses, but are definitely a good option for those larger companies. They are very much focused on their customer support and build their services around their team. Many different high volume hosting options are available at decent price points with many features and add-ons available. A very high uptime and strong support team are great features within this company.
I started using SingleHop hosting in 2014. At some point it was acquired by INAP and I recently upgraded my server through INAP. I really like the fact that when I need support I can get a human technician on the phone very quickly. And my service tickets (especially downtime reports) are picked up and handled within minutes, despite the fact that I don't pay for any type of service upgrade.
The response time is unparalleled and I believe this level service is much better than what you would find with a multibillion dollar megacorp hosting provider. INAP seems much more personal and genuinely helpful. More than once I called in and asked for help accessing my server I accidentally locked myself out of and they had a technician plugged in with a KVM sorting me out in very little time.
The speed of their hardware is excellent and their infrastructure is quite stable. I believe there has been one short outage since 2014. I wanted to write this review to let other sysadmins out there know that even though this is not the biggest or most well-known hosting provider, they are definitely worth checking out as I have experienced none of the horrors I hear about with other companies.
HostAdvice.com provides professional web hosting reviews fully independent of any other entity. Our reviews are unbiased, honest, and apply the same evaluation standards to all those reviewed.While monetary compensation is received from a few of the companies listed on this site, compensation of services and products have no influence on the direction or conclusions of our reviews. Nor does the compensation influence our rankings for certain host companies.This compensation covers account purchasing costs, testing costs and royalties paid to reviewers.