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2.8
DECENT
  • User Friendly
    2.5
  • Support
    3.0
  • Features
    3.0
  • Reliability
    3.0
  • Pricing
    2.5
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INAP Reviews and Expert Opinion

Pricing Range

Dedicated Server $129.00 - $229.00
Cloud Hosting $29.20 - $934.40

Data Centers

Kevin Richard

Pinned Review

Kevin Richard,
4.6
I started using SingleHop hosting in 2014. At some point it was acquired by INAP and I recently upgraded my server through INAP. I really like the fact that when I need support I can get a human techn...Read Moreician on the phone very quickly. And my service tickets (especially downtime reports) are picked up and handled within minutes, despite the fact that I don't pay for any type of service upgrade.

The response time is unparalleled and I believe this level service is much better than what you would find with a multibillion dollar megacorp hosting provider. INAP seems much more personal and genuinely helpful. More than once I called in and asked for help accessing my server I accidentally locked myself out of and they had a technician plugged in with a KVM sorting me out in very little time.

The speed of their hardware is excellent and their infrastructure is quite stable. I believe there has been one short outage since 2014. I wanted to write this review to let other sysadmins out there know that even though this is not the biggest or most well-known hosting provider, they are definitely worth checking out as I have experienced none of the horrors I hear about with other companies.
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Reviews

Review Language
Kevin Richard
Kevin Richard from United States,

Good Experience for 6 Years So Far

4.6
I started using SingleHop hosting in 2014. At some point it was acquired by INAP and I recently upgraded my server through INAP. I really like the fact that when I need support I can get a human technician on the phone very quickl...Read Morey. And my service tickets (especially downtime reports) are picked up and handled within minutes, despite the fact that I don't pay for any type of service upgrade.

The response time is unparalleled and I believe this level service is much better than what you would find with a multibillion dollar megacorp hosting provider. INAP seems much more personal and genuinely helpful. More than once I called in and asked for help accessing my server I accidentally locked myself out of and they had a technician plugged in with a KVM sorting me out in very little time.

The speed of their hardware is excellent and their infrastructure is quite stable. I believe there has been one short outage since 2014. I wanted to write this review to let other sysadmins out there know that even though this is not the biggest or most well-known hosting provider, they are definitely worth checking out as I have experienced none of the horrors I hear about with other companies.
Less
Christopher Robin
Christopher Robin from United Arab Emirates,

Fraud Company

1.0
Once you buy a server they will not let you go. If u ask for termination they will come with early termination fees which will be 10 times your monthly charges. Be Careful.
Kevin
Kevin,
Did you sign an agreement with them when you started your hosting plan? They ask for an annual agreement and you need to notify them 90 days ahead of the renewal date if you wish to cancel.

Expert Review

Michael Levanduski
Michael Levanduski
Hosting Expert

Expert Overview

Good hosting since 1996

Internap has had a mission since 1996 to make the internet perform at its maximum level, and going through their site definitely shows they try to push that limit. They have a powerful hybrid infrastructure that is flexible, scalable, and readily available. They have a number of globally located data centers in order to maintain a maximum global reach and provide their customers with the highest services of reliability, flexibility, and efficiency they can offer.

Datacenters are located in the United States in Atlanta, Boston, Dallas, and Houston, to name a few. In Europe they have servers in Amsterdam and London, and in Asian there are servers in Hong Kong and Singapore. Internap offers many cloud hosting options in addition to dedicated servers, managed services, and network services. Many of their services focus on different large industries such as ad technology, ecommerce, financial services, healthcare technology, online gaming and online education.

Read More
9
SUPERB!
Rated by Michael Levanduski
  • User Friendly
    9
  • Support
    9
  • Features
    9
  • Reliability
    10
  • Pricing
    8

Uptime & Reliability

100% Uptime Guarantee

This company believes in their technology and guarantees it so much that they back it by their service level agreement with a 100% uptime guarantee. They credit lost time back to your account the moment their event clock starts ticking.

Features

Quite a few nice features

Internap offers a variety of cloud hosting options including public cloud hosting, private cloud hosting, hybrid hosting and cloud storage. Their complete range of cloud hosting services and solutions are able to meet the unique needs of many different types of businesses and workloads. All of their cloud options have security, reliability, and are compliance ready. Dedicated hosting options have single and dual processor options ideal for many differing needs.

Dedicated servers have predictable high performance with dedicated CPU, RAM and disk I/O, universal transfers, a hybridized platform with seamless integration, and an optimized network for better availability and lower latency to end users. Managed server solutions from this company offer a full spectrum of options and security features dependent on what your needs entail. They offer a fully managed operating system, managed security, storage, backup, and network services, in addition load balancing, remote services and managed installation all available as add-ons.

Support

Very nice tech support team

They claim to have a “rock solid” customer support that consistently ranks them 17% higher than competing hosting providers, and are available 24/7 via live chat or their ticketing system. They also list a phone number for phone support and sales and billing inquiries.

Pricing

Fair prices for all their options

Cloud server pricing starts around $30 a month and increases from there depending on server specifics and power needs. Other cloud options are also available via chatting with a sales professional in order to point you in the right direction. Single processor dedicated servers start at $239 a month and increase from there depending on server and power needs. Other services are quoted out due to so many services available through this company. Pricing is high, but that is what is expected with these types of hosting services. Compared to other companies that offer this type of hosting, Internap offers high quality services and you definitely get what you pay for.

Summary

Good hosting for higher end sites

Internap is a high quality hosting services provider that offers high volume specialized hosting. Their services seem to be better for larger businesses rather than individuals or small businesses, but are definitely a good option for those larger companies. They are very much focused on their customer support and build their services around their team. Many different high volume hosting options are available at decent price points with many features and add-ons available. A very high uptime and strong support team are great features within this company.

Pros:

  • 100% Uptime Guarantee
  • Good technical support
  • Specialized hosting

Cons:

  • Targeted toward higher end hosting
  • No shared hosting options

INAP Prices, Plans & Features - 2021

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
E3-1230 2 TB 4 cores 16 GB $129.00 5.6 Details
E3-1270 480 GB 4 cores 8 GB $179.00 5.6 Details
E3-2620 4 TB 6 cores 64 GB $229.00 5.6 Details

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price Score
Linux A 1CPU 20 GB - 1 GB Unlimited $29.20 5.6 Details
Windows A 2CPU 40 GB - 2 GB Unlimited $116.80 5.6 Details
Windows A 4CPU 80 GB - 4 GB Unlimited $233.60 5.6 Details
Linux A 16CPU 320 GB - 16 GB Unlimited $467.20 5.6 Details
Linux B 8CPU 160 GB - 30 GB Unlimited $467.20 5.6 Details
Linux B 16 CPU 320 GB - 60 GB Unlimited $934.40 5.6 Details

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