I purchased a premium Enhanced Validation (EV) Code Signing Certificate from IdentTrust a couple months ago. IdenTrust markets EV code signing certificates as a way for software developers to sign their programs so they can downloaded and installed by Windows users without being blocked with scary warnings.

Code signing certificates work by building reputation with Microsoft by having users download and install programs even in the face of potential warnings. (Premium) EV certificates are supposed work without being blocked immediately at least come with an enhanced reputation out-of-the-box. This works because EV certificate purchasers need to be a legally registered company with providers like IdenTrust going through an enhanced process to verify that the buyer is actually who they say they are. Microsoft then trusts that EV certificates signed by folks like IdenTrust are valid.

After going back and forth with IdenTrust support for a few days, they finally admitted that their TrustID EV CA 4 certificate isn't actually trusted by Microsoft and that they have no idea if or when this will be trusted. This means there's no way that the certificates they're selling can possible have any enhanced reputation. It also appears that IdenTrust has been selling these non-functional certificates for about $250 each since at least Feb 2022.

IdenTrust has refused to provide a refund for my purchase, citing their "strict refund policy" -- for a product they acknowledge doesn't actually work and technically can't work (at least until Microsoft trusts them).

I've reported this to Microsoft here:

https://docs.microsoft.com/en-us/answers/questions/740378/defender-smart-screen-blocking-valid-ev-code-certi.html

...and I've also reported this to the Microsoft Legal Compliance team. I assume that key network security companies as IdenTrust/HS Global claim should be more trustworthy than this (especially when "Trust" is in their name. A company that's willing to sell a non-functional product might also be willing to cut other corners, or worse.

A refund would be nice, but I'd really like IdenTrust to cease all sales and marketing efforts around EV Code Signing Certificates, at least until they are actually trusted by Microsoft.

Purchased a digital certificate without knowing that it would not be compatible with my Mac computer. I requested a refund and they said once the certificate is issued no refunds would be given even if I hadn't used it yet. Poor customer service and poor hardware that is not keeping up with Mac software updates. They wanted me to reconfigure my hardware by doing coding that a customer should not have to perform when spending hundreds of dollars. No other companies providing this service do NOT require such extensive set up. My $200 went down the drain.

We purchased the digital signature from identrust after weeks of speaking with their sales reps. I found out as soon as i received the product that they sold me a falsely advertised system. First, they sent a CD (it is 2020 none of our computers has cds roms). Then sent the download version of the program that will not download on any of my 100 computers. After trying everything they could, it still does not work and they will not refund or return. After speaking to Bluebeam(the program we told them we used) they informed us that Identrust has so many problems!! We had to upgrade our Bluebeam in order to try and make it work. Oh wait, did i mention since the downloads didn't work we got a computer with a cd rom. Guess what?! the signature still does not do what we were told. I was on the phone with this company for 3 work days. Terrible terrible terrible. Please do not purchase your company this product!!!!! Service team members like Tim will not ever talk to you.