Uptime & Reliability

Reliable hosting with 99.9% guarantee

HostXNow comes with the industry standard 99.9% uptime guarantee.  In the event that your hosting drops for more than that, you just have to contact their support teams and they will give you a credit on your next bill.  It was not immediately clear how much of a credit you can get, which normally means it is somewhere around an hour of credit and goes up from there depending on the impact.

Their data centers all seem to be top of the line, which helps to ensure your sites won’t go down.  They do a good job at watching for hardware or network failures and using redundant connections and on-site hardware to get you back up as quickly as possible.

Features

Custom features for every level

When you go to the ‘features page’ of this company you will see that it is fairly extensive.  Each hosting type has its own list of features that come included with it, as well as some optional items like SSL certificates.

For example, shared hosting customers will get instant setup, unlimited domains, secure email and more.  Move up to semi-dedicated options and you get a boost to the amount of disk space and bandwidth, and a variety of other perks.  VPS hosting comes with a dedicated IP address, as does the other higher level packages.

In addition to their hosting services, they also offer offsite backup for important personal or professional data.

Support

Good support and a lot of free information

The support teams are staffed 24/7, including live chat, but phone support is only available during business hours for the most part. They do have a nice ticketing system that will get a fast response in most cases.

They also have a great knowledge base that will help you to avoid common mistakes and fix some problems on your own.  Their list of video tutorials is very long and useful, especially for beginners looking to learn.

Pricing

Standard pricing for all options

As you look through all the different hosting packages that they offer, you’ll quickly see that the prices are right in line with what you would expect for the services they provide.  For most people, the price won’t attract or put them off.  Some of the extras, like SSL certificates, are available at slightly lower prices than you typically find them with other companies, so that may be a consideration.

Summary

Nice hosting with plenty of choices

There isn’t’ too much negative to say about this company.  When looking through the reviews of current and former customers it seems that most of them are quite happy.  There were a few complaints about slow load speeds with some of their shared packages.  This is a common complaint with shared hosting and is normally an indication that the servers are oversold.

Pros:

• Easy to upgrade to a higher package as your site grows
• Data centers in UK and US
• Stable hosting with 99.9% uptime guarantee
• Money back guarantee

Cons:

• Potentially too many packages to choose from, especially for newer website owners