HostXNow has been in business since 2009, and they have been providing their customers with a diverse set of hosting options almost sine day one. They have multiple data centers in the UK, which is where the bulk of their business comes from. For US customers, they also have a data center in New Jersey.
While many hosting companies these days seem to try to focus most of their efforts on one type of hosting, such as shared or dedicated servers, this company goes the opposite route. They offer almost every type of hosting out there so you can choose exactly what you want. This includes shared hosting, managed and unmanaged VPS hosting, semi-dedicated servers, dedicated servers and reseller hosting options too. While this can make it difficult for the average hosting customer to pick the right one, it is nice to have all the options.
Overall this is a very good hosting company with lots to offer. The important thing when considering this company is to really take your time to make sure you get the right hosting package for your specific needs.
Uptime & Reliability
Reliable hosting with 99.9% guarantee
HostXNow comes with the industry standard 99.9% uptime guarantee. In the event that your hosting drops for more than that, you just have to contact their support teams and they will give you a credit on your next bill. It was not immediately clear how much of a credit you can get, which normally means it is somewhere around an hour of credit and goes up from there depending on the impact.
Their data centers all seem to be top of the line, which helps to ensure your sites won’t go down. They do a good job at watching for hardware or network failures and using redundant connections and on-site hardware to get you back up as quickly as possible.
Custom features for every level
When you go to the ‘features page’ of this company you will see that it is fairly extensive. Each hosting type has its own list of features that come included with it, as well as some optional items like SSL certificates.
For example, shared hosting customers will get instant setup, unlimited domains, secure email and more. Move up to semi-dedicated options and you get a boost to the amount of disk space and bandwidth, and a variety of other perks. VPS hosting comes with a dedicated IP address, as does the other higher level packages.
In addition to their hosting services, they also offer offsite backup for important personal or professional data.
Good support and a lot of free information
The support teams are staffed 24/7, including live chat, but phone support is only available during business hours for the most part. They do have a nice ticketing system that will get a fast response in most cases.
They also have a great knowledge base that will help you to avoid common mistakes and fix some problems on your own. Their list of video tutorials is very long and useful, especially for beginners looking to learn.
Standard pricing for all options
As you look through all the different hosting packages that they offer, you’ll quickly see that the prices are right in line with what you would expect for the services they provide. For most people, the price won’t attract or put them off. Some of the extras, like SSL certificates, are available at slightly lower prices than you typically find them with other companies, so that may be a consideration.
Nice hosting with plenty of choices
There isn’t’ too much negative to say about this company. When looking through the reviews of current and former customers it seems that most of them are quite happy. There were a few complaints about slow load speeds with some of their shared packages. This is a common complaint with shared hosting and is normally an indication that the servers are oversold.
Easy to upgrade to a higher package as your site grows
Data centers in UK and US
Stable hosting with 99.9% uptime guarantee
Money back guarantee
Potentially too many packages to choose from, especially for newer website owners
I have been with HostXNow on a small reseller plan (I wont re-sell) for a few days only but really like their server speeds. What a huge difference in speed compared to my previous hosting provider (Hostgator shared). Their technical support is excellent and set up most things for me. Switching hosting companies is usually a nightmare due to various old/new server incompatibility, different settings. etc. While my sites migration wasn't a really a breeze for me, as I am not an expert, it was successful and I hope to stay with HostXNow for many years if they provide the same level of quality and support. I usually don't write reviews but they really deserve it.
I have been using HostXNow for 2 years now, starting with one website and now have my own dedicated server with them.
Super fast server, as well as outatanding service. Live chat is available 24/7 and if ever I have had an issue it has always been dealt with very fast. I have even had tech support from the company owner in the middle of the night! Nothing is too much trouble!
Overall HostXNow has been excellent value for money which is pretty unbeatable. Their customer service is also excellent and have responded promptly whenever I've had a concern. My only bugbear is the downtime: I run the WordPress plugin Jetpack to monitor the uptime of my website and while it's sometimes great it can go down for between 20 minutes and 4 hours some days. The frequency varies wildly and there have been some occasions when the site has been down for days on end (but to be fair that was when they had a really bad server outage). You'd think they'd refund some money when that happens but no, they don't. But hey, it's OK most of the time!
Thank you for your feedback. Over the past 9 years, our uptime has been excellent overall, though the past year there were some bouts of downtime due to major network outages at our datacentre OVH as explained in our email notifications and server status page. OVH is expanding fast and is launching many new server locations to offer everyone hosting closer to home, unfortunately, there have been some issues network related along the way which is to be expected. OVH assured that of the downtime that was caused were one-offs and should not happen again in the way they did last year. OVH are constantly improving their infrastructure so should any downtime happen in the future they will be able to bring services back online much quicker.
So just to confirm, the downtime was not caused directly by HostXNow due to poor management our end but a 3rd party issue with our upstream provider OVH.
Of course, we will do our best to ensure our customers always achieve the best uptime, even if that means having to use different providers and datacentres. We hope network uptime will be much better with OVH in the future and we thank all our customers who understand that such issues can and do happen at all providers from time to time.
HostAdvice.com provides professional web hosting reviews fully independent of any other entity. Our reviews are unbiased, honest, and apply the same evaluation standards to all those reviewed.While monetary compensation is received from a few of the companies listed on this site, compensation of services and products have no influence on the direction or conclusions of our reviews. Nor does the compensation influence our rankings for certain host companies.This compensation covers account purchasing costs, testing costs and royalties paid to reviewers.