Host Metro Reviews and Expert Opinion

Based on 14 user reviews in 1 language
6.0
DECENT

Customer score for Host Metro

  • Reliability
    5.1 / 10
  • Pricing
    7.6 / 10
  • User Friendly
    5.7 / 10
  • Support
    5.7 / 10
  • Features
    5.7 / 10

Detailed Scores / Summary

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MC Holstine
United States
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support10
  • Features8
9.6

My experience has been very good

Service used: Shared - Mega Max Hosting
To say that there has never been one issue with the service would be a lie. However, those glitches are quite rare and they are resolved quickly. In the few occasions that I had a problem or needed help, tech support has always be...Read More
Mubashir Qasim
New Zealand
  • Reliability2
  • Pricing4
  • User Friendly2
  • Support2
  • Features6
3.2

Stay away from Host Metro

Service used: Shared - Mega Max Hosting
I have three websites with them since last four years.
Their servers are down half of the times and frequently get terribly slow and support is useless.
They rip off their customers. Double charging is common practice, they charged us with the same SSL certificate twice.
Phil Huang
Taiwan
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features6
2.8

A cheap but dishonest company

Service used: Shared - Super Max Hosting
A cheap but dishonest company
In order to avoid a refund to me, customer service staff fake false amount to lie to me.
After the lies were exposed, they agreed to refunds, but attached absurd conditions.
I rejected their ridicu...Read More
 
Host Metro
Hi Phil,

I think you misunderstood the situation. I'm sorry about that - it seems there may be a small language barrier.

Our system refunded you via hosting credit. You used this credit to receive a discount off your renewa...Read More
Phil Huang
Phil Huang
An honest company will not do this kind of thing
After you return the money to me, I will owe you money again. What is your logic? This doesn't make any sense

Please tell me what's the definition of refund in hostmetro
If you...Read More
Phil Huang
Phil Huang
Honesty and apology are not difficult.
The difficulty is that you have to look at the nature of the incident and face him.
If $53.1 allows you to refuse to face problems honestly, then how dare we continue to use your web hostin...Read More
Phil Huang
Phil Huang
Hey! Hostmetro
Since you have closed my ticket, we can now openly discuss this issue.
Your disapproval made me feel sick.
You should be ashamed of your unprofessionalism and apologize for your rude behavior.
I can tell you ver...Read More
Phil Huang
Phil Huang
Hey , Hostmetor
I believe there are some language barriers between us. After all, I come from non-English speaking countries.
But I don't think that business ethics and how to deal with customers have anything to do with nationa...Read More

Typical Host Metro Prices

Service Monthly Price Range
Shared Hosting $2.45 - $6.95 2 plans
The Services & Prices are taken from www.hostmetro.com

Host Metro Expert Review 2020

Written by: Michael Lavnduski

Host Metro Rating

  • Reliability
    8.5 / 10
  • Pricing
    8 / 10
  • User Friendly
    8.5 / 10
  • Support
    9 / 10
  • Features
    8 / 10
8.4
Rated by Michael Lavnduski

Expert Overview

Very Experienced Hosting Team

HostMetro is a well-established hosting provider with an experienced team of professionals running the show.  The employees have a combined 50+ years of experience in this industry and it shows in the level of service they provide. In addition to providing a good technical experience, they also have a strong focus on offering great customer service.  They are there 24/7 for tech support and also monitor their systems closely to avoid downtime or other issues.  The company is focused on shared hosting solutions, but they also offer email hosting and domain name registration services too.

Uptime & Reliability

99.9% Uptime Guarantee

The reliability of this company seems to be quite good.  They have a 99.9% uptime guarantee with a full money back guarantee on top of it.  They also offer free weekly backups of your site to ensure quick restoration in the event that there is a major problem. Unfortunately, there is not too much information online from actual customers saying anything one way or the other in terms of the speed and reliability of this company.  While this is not necessarily a bad thing, it would be nice to see more information.

Features

Nice Shared Hosting with some Extras Too

They have a limited number of hosting packages to choose from, but that makes it easier for many people to choose exactly what they want.  Within the packages you will get unlimited FTP accounts and MySQL databases.  You'll also get a free shared SSL certificate, unlimited domains, a free domain name, unlimited email accounts, plenty of disk space and bandwidth and much more.  They also include cPanel, CloudFlare and other nice services within each package to ensure your site is running smoothly from day one.

They don't provide too much information about the actual hardware that they use for the hosting.  This is not uncommon for shared hosting companies though, so it is likely nothing to be concerned about.  If needed, you can run streaming audio and video as well no matter which of the packages you choose.

Support

24/7/365 Tech support

The tech support is staffed 24/7/365 and they seem able to handle most any issues.  They respond quickly when you submit a ticket or send them an email, which is vary important.  In addition, they have a nice knowledge base that contains a lot of information that will help you to avoid problems with your website.  Their blog is also populated with useful information. Overall, I'd say the tech support is one of the best features about this company.

Pricing

Reasonable Prices

The prices with this company start at just $2.45 per month for their entry level package.  That price, however, requires a 3 year commitment.  If you are paying for just a year, it goes up to $4.45 per month.  They don't list a set monthly price so it seems you have to sign up for at least a year at a time. The higher end option is $6.95 per month (for 3 years) or as high as $8.95 per month for an annual contract.  Overall, the pricing is fairly average.

Summary

Nice Affordable Hosting

If you just need basic hosting for your website, this company could be the ideal solution for you.  They have very simple hosting packages and not too many to choose from.  While this does limit you on your options, it also makes it much easier to select what you need.  They are clearly targeting newer webmasters by providing them with an overall simple experience, which is what most people will want.

Pros:

  • 99.9% Uptime Guarantee
  • Free Domain Name
  • Simple Options

Cons:

  • No VPS/Dedicated Servers
  • Must sign up for annual hosting (at least)
Read the full expert review Visit Host Metro See plans & pricing

Host Metro Prices, Plans & Features - 2020

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
Unlimited Unlimited $2.45 5.2
Unlimited Unlimited $6.95 2.8
A Free Domain is included when purchasing any hosting service from Host Metro
Submit a Host Metro Coupon

Server Locations

Chicago

A few words from Host Metro

We are all about making our customers feel comfortable with us. We do our best to be as transparent as possible with what we offer, which is why we avoid the use of the word "unlimited" where it doesn't apply, offer true 24/7 support, and offer a money back guarantee. We don't hide behind promotional prices to drive sales. We want to reward customer loyalty by offering the same rates that we offer new customers.

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