It took 3wks for them to answer my first email, then they suspended my service even though I paid 12mths in advance as my domain: phorum.ws was classified as 'malicious' by google, and was such when I started hosting with them. It had no been hosted for 2yrs so was in the middle of working with Google in getting it removed from this malicious list as it was there by accident, as they only thing it was ever hosted as was a phpBB forum - no malicious whatsoever. So I told the Admin I would change the domain to a different one (newly registered similar to phorum.ws) but they did not reply to email and waited the timeframe I could not complain to google for refund and deleted my account altogether!!

THE WORST SUPPORT, NO EXISTENT! And Frankly have ZERO interest in working with their customers to fix problems....
In my 19yrs online, this is the worst host by far! Stay Away please!

i purchased a domain name via their site, i have my ticket to show for it. yet they wont register my domain nor activate it. my domain is still available for purchase till date since over 2 months of purchase. sent couple of emails to support team , opened couple of tickets and there was no single response. STAY AWAY.

Don't buy this hosting their response is very very poor I submit more than 30 ticket they did not reply a single msg. form last 3 days my websites are offline