Hetzner Online Reviews and Expert Opinion

Based on 45 reviews in 4 languages
7.2
Good

Customer score for Hetzner Online

  • Reliability
    7.0 / 10
  • Pricing
    8.2 / 10
  • User Friendly
    6.8 / 10
  • Support
    6.7 / 10
  • Features
    7.2 / 10

Detailed Scores / Summary

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Chris. P.
France
  • Reliability 4.0
  • Pricing 8.0
  • User Friendly 6.0
  • Support 6.0
  • Features 6.0
6.0
NEW

It's ok

Service used: Dedicated Server
Personally, I wouldn't recommend it for companies or larger projects, not only because their network is massively overbooked and the promised bandwidth can't be kept anyway, but also because too often servers have broken down and ...Read More
user avatar
Katie Snow
Hi Chris, Thank you for your feedback. I'm sorry that you're not very satisfied with our service. You wrote, "too often servers have broken down and the support has rejected the blame". Did these situations involve unmanaged serve...Read More
Karolis Mačiulskis
Lithuania
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 8.0
  • Features 10
9.6
NEW

User friendly, feature rich

Service used: Dedicated Server
I want to thank Hetzner for having so good admin panel. Actually a lot of things is possible to do from it.
I had 5 dedicated servers in one company, and a little bit later High Availability solution with 3 dedicated servers. I h...Read More
user avatar
Katie Snow
Hi Karolis, Thank you so much for your wonderful feedback. We're so happy that you're pleased with your servers and we hope that you keep having fun with them! --Katie, Marketing
Alexander Semchuk
Ukraine
  • Reliability 4.0
  • Pricing 8.0
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0
4.0
NEW

There is no support at all

Service used: Shared
One my site was hacked and Hetzner blocked with password all sites on my account.
I asked for help to delete that virus, but got an answer that I'd better do it myself.
You must be ready that you can be switched off for a couple...Read More
user avatar
Katie Snow
Hi Alexander, Although I am not 100% sure, it sounds like you have one of our unmanaged servers, which does not include any server administration support in the price. These servers are designed for professionals with a great deal...Read More
user avatar
Alexandr
You could check my service by my name of this review. It doesn't matter, already work good on the other hosting.
user avatar
Marc
Till your hacked again.
Vasilis Georgopoulos
Greece
  • Reliability 4.0
  • Pricing 8.0
  • User Friendly 8.0
  • Support 2.0
  • Features 4.0
5.2
NEW

Worst vps provider for me

Service used: VPS
I've my CX20 vps at Hetzner for some time now. The goods: They are cheap, for their vps and their dedicated leased servers. The bad: Everything else. The performance is just decent, the disk speed does not justify a SSD disk (ther...Read More
 
user avatar
Katie Snow
Hi Vasilis, I am sorry that you have had negative experiences with us. I tried to find support tickets from you to see what may have gone wrong with our service, but I couldn't find you in our system using just your name here on H...Read More
Stefan Wisbauer
United States
  • Reliability 2.0
  • Pricing 6.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.8
NEW

Very poor service

We just needed a standard ADV (data handling contract) which we got from any previous hoster quickly, easily and free of charge. They insist on us paying hundreds of euros for it (even annually) even if you explain that you consid...Read More
user avatar
Katie Snow
Hello Stefan, Thanks you very much for your comments and feedback. I personally looked into your complaint and found that my colleagues have already been in contact with you about this issue. --Katie, Marketing
user avatar
Mike
Katie,
it would be great to let us know the outcome of this. ADV are a very common issue for a lot of us here. The costs mentioned really seem exaggerated. In the simple cases they could even outweigh the server costs.

It woul...Read More
Miguel Daniel
Spain
  • Reliability 6.0
  • Pricing 6.0
  • User Friendly 2.0
  • Support 6.0
  • Features 6.0
5.2
NEW

If for some error you miss a payment for some reason you're dead

Service used: VPS
I was looking for a hosting company to move our servers, I created a server to test. For an error in Paypal authorization I miss the first payment, they send me several messages about the payment issue which I didn't see, when I r...Read More
user avatar
Katie Snow
Hi Miguel, I am sorry that you feel unfairly treated. I tried to find you in our system, but was unsuccessful using your username here on HostAdvice. Perhaps you could send me your last ticket number so I can personally investigat...Read More
user avatar
Miquel Daniel
I will try to find the emails. any email where to send you the ticket?
user avatar
Katie Snow
Hi Daniel, Thanks for your response! You can post the ticket number here send it to me directly at katherine.snow@hetzner.de. --Katie
Krasimir Koichev
United States
  • Reliability 4.0
  • Pricing 10
  • User Friendly 4.0
  • Support 2.0
  • Features 4.0
4.8

Careful of what you pay for

Service used: Dedicated Server
My experience was positive for about a year. Hands-off is what you pay for and this is what you get.

After a year and a delayed invoice for August (paid ones for September and October), my server was deleted with NO BACKUP on O...Read More
user avatar
Katie Snow
Hi Krasimir, Thank you for your feedback. Our dedicated root servers are unmanaged servers, this is why we offer them at much lower prices than our managed servers. They are designed for experienced server administrators, who want...Read More
Tom B.
Netherlands
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10

Excellent Service

Service used: Dedicated Server
Hetzner quickly delivers the server(s) with options to install my favorite operating system. Always a quick response from the support team.
user avatar
Katie Snow
Hi Tom B, We're so happy that you're happy. We hope that you continue to have fun with your Hetzner Online server! Thanks for helping to spread the word about us! We appreciate it a lot! --Katie, Marketing, Hetzner Online
Henk Sluipert
Spain
  • Reliability 2.0
  • Pricing 8.0
  • User Friendly 2.0
  • Support 2.0
  • Features 6.0
4.0

Awful service

Service used: Dedicated Server
Signed up and paid for a top-end dedicated server. The first time I tried to access my new accounts page, I couldn't log in despite being 100% sure I was using the right password.

I clicked "forgot password" to reset, and - bel...Read More
Hetzner Online
Hi Henk, I'm sorry that you are unhappy with our services. If you like, I can personally look into your case. For that, I need a ticket number or your client number. -- Anett, Marketing
Hetzner Online
Hi Henk, I'm sorry that you are unhappy with our services. If you like, I can personally look into your case. For that, I need a ticket number. -- Anett, Marketing

Typical Hetzner Online Prices

Service Monthly Price Range
Shared Hosting $1.69 - $17.70 4 plans
VPS $4.13 - $52.84 6 plans
Dedicated Server $41.30 - $263.67 28 plans
The Services & Prices are taken from www.hetzner.com

Hetzner Online Expert Review 2017

Written by: Michael Lavnduski

Hetzner Online Rating

  • Reliability
    5 / 10
  • Pricing
    9 / 10
  • User Friendly
    3 / 10
  • Support
    6 / 10
  • Features
    5 / 10
5.6
Rated by Michael Lavnduski

German hosting company

Hetzner is a hosting company based in Germany.  The company appears to have won quite a few awards including the GreenIT best practice award 2011, Bayerns Best 50 in 2012, and EMEA 2012 finalists.  That being said, however, their website is very simple and poorly designed, which is unfortunate. They do offer a number of different services that will likely meet your needs, and they have hosting based in Germany, which will be nice for many companies who are targeting that country or anywhere in Europe.

Uptime & Reliability

Compare
5

Not much information on uptime

I looked through their site and could not find any type of uptime guarantee or an approximate history of their uptime.  They do seem to use high quality hardware and data center facilities, which will likely limit any issues.  When I looked for reviews, and on their social media pages I did not find any indication that they are having any significant issues.  There was one person who commented that his site was down, but no matter how good the hosting is, you will have at least a few people complaining.

Features

Compare
5

Plenty of hosting options

This company offers basic shared hosting, VPS and dedicated hosting options.  They also have colocation options, domain registration and more.  Most of the features in each package they offer are fairly standard.  One really weird thing about their packages is they offer them based on levels, but not in a normal way.  For example, the entry level package is Level 1, but the next step up is Level 4 and then they jump to Level 9.  This just makes the whole thing more confusing than is needed. There are limits on disk space and transfer volume, though bandwidth does become unlimited after the level 1 package.  Most everything you could want in a package will be included at no extra charge, which is nice.

Support

Compare
6

Good quality support features

This company has a lot of options when it comes to getting the support you need.  You can email them directly, or use their 'email support robot' which can answer many issues.  THey also have a lot of documentation avaialble to help you with self-service. If you want to talk to a real person, they have a ticketing system that gets quick responses.  Overall, they do a good job of supporting the hosting that they provide.

Pricing

Compare
9

Fair pricing model

The prices are in Euros and are pretty much either in line with industry standards or slightly lower.  Level 1 starts at 1.90 Euro per month, and then the highest level of shared hosting is $19.90 Euro per month.  This includes the 19% VAT, which makes the pricing even more acceptable.  Overall, however, there is not much to complain about regarding their pricing structure.

Summary

Overall nice hosting option

When you look at their site you may think that they are a very basic/simple hosting company because of the design.  It looks like they created the website years ago and never had it updated.  Once you get past that, however, you can see that they offer a good service at a fair price.  If you are looking for German based hosting, this isn't a bad option to consider. Pros:

  • Fair prices
  • Easy to understand features
  • Won multiple awards

Cons:

  • Outdated looking site
  • No uptime guarantee
Read the full expert review Visit Hetzner Online See plans & pricing

Hetzner Online Prices, Plans & Features - 2017

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price
Web hosting level 1 2 GB 10 GB Unlimited $1.69
Web hosting level 4 10 GB Unlimited Unlimited $4.36
Web hosting level 9 25 GB Unlimited Unlimited $8.81
Web hosting level 19 50 GB Unlimited Unlimited $17.70

VPS Hosting Plans

Plan Name Space CPU RAM OS Price
CX10 25 GB 1 core 1 GB $4.13
CX20 50 GB 2 cores 2 GB $7.31
CX30 100 GB 2 cores 4 GB $12.60
CX40 200 GB 2 cores 8 GB $21.07
CX50 400 GB 4 cores 16 GB $31.66
CX60 600 GB 8 cores 32 GB $52.84

Dedicated Server Plans

Plan Name Space CPU RAM OS Price
EX40 4 TB 4 x 3.40GHz 32 GB $43.61
EX40-SSD 480 GB 4 x 3.40GHz 32 GB $52.50
EX40-Hybrid 4 TB 4 x 3.40GHz 32 GB $61.39
EX41 8 TB 4 x 3.40GHz 32 GB $41.30
EX41-SSD 1000 GB 4 x 3.40GHz 32 GB $41.30
EX41S 4 TB 4 x 3.40GHz 64 GB $41.30
EX41S-SSD 500 GB 4 x 3.40GHz 64 GB $41.30
EX51 8 TB 4 x 3.40GHz 64 GB $51.89
EX51-SSD 1000 GB 4 x 3.40GHz 64 GB $51.89
PX61 8 TB 4 x 3.60GHz 64 GB $62.48
PX61-SSD 960 GB 4 x 3.60GHz 64 GB $62.48
PX61-NVMe 1 TB 4 x 3.60GHz 64 GB $62.48
PX91 4 TB 6 x 3.50GHz 128 GB $97.00
PX91-SSD 480 GB 6 x 3.50GHz 128 GB $97.00
PX121 8 TB 6 x 3.50GHz 256 GB $123.69
PX121-SSD 960 GB 6 x 3.50GHz 256 GB $123.69
SX61 23.4 TB 4 x 3.40GHz 32 GB $73.06
SX131 58.6 TB 6 x 3.50GHz 64 GB $178.95
SX291 88 TB 6 x 3.50GHz 128 GB $263.67
DX141 960 GB 6 x 3.50GHz 64 GB $115.42
DX151 960 GB 8 x 2.10GHz 64 GB $136.60
DX291 960 GB 8 x 2.10GHz 128 GB $200.00
MC40 200 GB 2 cores 8 GB $51.89
MX90 6 TB 4 x 3.40GHz 16 GB $88.09
MX90-SSD 480 GB 4 x 3.40GHz 16 GB $88.09
MX121 8 TB 4 x 3.30GHz 32 GB $114.78
MX120-SSD 480 GB 4 x 3.30GHz 32 GB $114.78
MX151-SSD 1000 GB 6 x 3.20GHz 64 GB $141.48
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Server Locations

Nuremberg

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