Hetzner Online Reviews and Expert Opinion

Based on 88 user review in 5 languages
6.5
DECENT

Customer score for Hetzner Online

  • Reliability
    6.4 / 10
  • Pricing
    7.5 / 10
  • User Friendly
    6.3 / 10
  • Support
    5.9 / 10
  • Features
    6.4 / 10

Detailed Scores / Summary

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Edoo oo
Japan
  • Reliability6
  • Pricing10
  • User Friendly8
  • Support6
  • Features6
7.2
NEW

I have very slow IO experience on same location on plan CX21

Service used: VPS - CX20
running cmd : dd if=/dev/zero of=/tmp/output conv=fdatasync bs=384k count=1k; rm -f /tmp/output
left: average speed 250 MB/s
right: average speed 800 MB/s
https://imgur.com/a/nGnKjqo
When I sent them this msg, they said IO spe...Read More
 
Georgi Ivanov
Germany
  • Reliability2
  • Pricing8
  • User Friendly6
  • Support8
  • Features8
6.4
NEW

Very bad reliability

Service used: Dedicated Server - PX61-NVMe
We have 60+ dedicated servers at Hetzner.
Every second day we have problems with the connections between the servers. And this is without mentioning their non-stop maintenance.
Keeping a distributed system at Hetzner is a challe...Read More
Katie Snow
Katie Snow
Hi Georg, Thank you for taking the time to write your honest feedback. I am sorry that you are unsatisfied with our service. Are there any specific support tickets that you would like me to look at? (I assume that you have contacted us about this issue.) --Katie, Marketing, Hetzner Online
Albert Gonwaless
Israel
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support8
  • Features10
9.6

Low Price, with all u need

Service used: VPS - CX50
Moved from OVH.com
A good price, the internet poet is Excellent i got 1000/1500Mbps on VPS!! They have a good up-time and DDos Protection.
Katie Snow
Katie Snow
Hi Albert, Thanks so much for the detailed feedback! We're so happy to hear that you're pleased with our services! Thanks for helping us spread the good word about Hetzner Online! --Katie, Marketing, Hetzner Online
Rahul Mukati
India
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support8
  • Features6
8.8

Good Service

Service used: Shared
Using their Cloud from a year almost and its amazing! Just waiting for them to bring block storage for cloud servers.
Katie Snow
Katie Snow
Hi Rahul, Thanks for the feedback about Hetzner Cloud. There's good news for you! We are now running a free and open beta test for a block storage feature called Volumes: https://www.hetzner.com/news/10-18-cloud-volumes/ Why don't you give it a try...? --Katie, Marketing, Hetzner Online
Damian Gasior
United Kingdom
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Do NOT recommend

Service used: Dedicated Server
The support is just horrible. 2 days of waiting for a simple answer yes or no and still no response. I've cancelled my server. Never again
Katie Snow
Katie Snow
Hi Damian, According to my colleagues, you ordered your server on 1 October and received it within just a few minutes. However, shortly thereafter, there was a manual check of your account information. One of our colleagues found ...Read More
Stop lying!!! I was using the server but you couldn't answet to sinple question, is there a chance to swap IP address because the one you've given was on black list in one place
Stop lying!!! I was using the server but you couldn't answet to sinple question, is there a chance to swap IP address because the one you've given was on black list in one place
Dear Mr Gasior

Login Details

The Linux installation for your server SB33 #915309 (148.251.21.3) is complete. You can now access the server via SSH2 using the following details:

IPv4 Address:148.251.21.3IPv6 Address:2a01:4...Read More
Katie Snow
Katie Snow
Hi Damian, I'm sorry, there was a misunderstanding between my colleague and me when I first asked him to look into your case. I did not intend to "lie" in any way.
I have consulted him again about this ticket. He was correct when...Read More
Larwiasty
Larwiasty
He replied with a question. I expected a simple answer, yes or no. I've mentioned to him I will not be allowed to unblock the IP at work. I didn't get any response after. This guy doesn't respect customer so I've cancelled my server. That is the reason for my review.
Larwiasty
Larwiasty
Stop lying!!! I was using the server but you couldn't answet to simple question, "is there a chance to swap IP address?" because the one you've given was on black list in one place
Mykhaylo Din
Ukraine
  • Reliability8
  • Pricing8
  • User Friendly2
  • Support2
  • Features8
5.6

Refused in sign up because support didn't like my ID scan. Weird service.

Service used: VPS
I see this is not first issue. First of all they ask for ID. Really? They allow to blur data which I think is not related to sign up process. Okay, I blurred everything except my City, Country, First and last names and photo. Reje...Read More
Roman D
Czech Republic
  • Reliability2
  • Pricing6
  • User Friendly2
  • Support2
  • Features2
2.8

Hetzner SUCKS. Very bad comunication during registration!

Service used: Dedicated Server
Moved from OVH.com
I wanted migrate from OVH to Hetzner.
So I registered and tried to activate my account. Thy want copy of my ID, not good, but ok. There is written "You can blur or block out information that is not necessary for authentication." ...Read More
Katie Snow
Katie Snow
Hi Roman, I am very sorry for your negative experience with our authentication process. Our team did not tell you the reason for your account's rejection on purpose. It is our policy not to tell customers the reason. Why...?

We...Read More
Roman D
Roman D
Hi Katie,
as I wrote, I'm OK with not giving any specific information on my request. But it's not good to not provide general information what one need to make good request. But also OK.

Whats really bad, that I provided you a...Read More
Katie Snow
Katie Snow
Hi Roman, I'm sorry that you feel that way. Please note that our team deals with hundreds of new account requests every day. So they do not always have time to investigate each case in depth. Perhaps there is something on your rea...Read More
Michael
Michael
Guys, you are doing terribly wrong business. Fight spam? Use re-captcha.
For years you're the only one provider who asks for ID.
Funny thing is, people need to use local re-sellers in order to use your services if they really want to.
Katie Snow
Katie Snow
Hi Michael, We're sorry but we simply cannot accept all new accounts. So for some people, resellers are actually a good alternative if we rejected their accounts due to unusual/suspicious looking information.Thanks for your feedback. --Katie, Marketing
Thierry L.
France
  • Reliability2
  • Pricing8
  • User Friendly2
  • Support2
  • Features2
3.2

Completly abandonned hetzner after 4 account desactivate for dedicaced location server

Service used: Dedicated Server
Hetzner does not want me as a customer. After creating 4 times an account to rent servers, this was found continuously disabled.
As it is impossible to obtain information or corrected the problem, I completely abandon the idea of...Read More
Katie Snow
Katie Snow
Hi Thierry, I am sorry that we were not able to accept your account and for the extra effort that you went through to try to get approved. Our team did not tell you the reason for your account's rejection on purpose. It is our pol...Read More
Celia Coates
South Africa
  • Reliability10
  • Pricing6
  • User Friendly10
  • Support10
  • Features10
9.2

The Best Hosting Company Ever

Service used: Shared
I moved from Hetzner at the end of July 2018 purely because of pricing. The new host, Frikkadel.co.za, was selected purely because of pricing but it turned out to be an absolute nightmare to deal with them.

They did not update ...Read More
Katie Snow
Katie Snow
Hi Celia, Thanks for your review. I think you were trying to write a review for Hetzner (Pty) Ltd in South Africa, right? We at Hetzner Online are a completely separate company located in Germany. --Katie, Marketing, Hetzner Online (Germany)

Typical Hetzner Online Prices

Service Monthly Price Range
Shared Hosting $1.69 - $17.70 4 plans
VPS $4.13 - $52.84 6 plans
Dedicated Server $41.30 - $263.67 28 plans
The Services & Prices are taken from www.hetzner.com

Hetzner Online Expert Review 2018

Written by: Michael Lavnduski

Hetzner Online Rating

  • Reliability
    5 / 10
  • Pricing
    9 / 10
  • User Friendly
    3 / 10
  • Support
    6 / 10
  • Features
    5 / 10
5.6
Rated by Michael Lavnduski

German hosting company

Hetzner is a hosting company based in Germany.  The company appears to have won quite a few awards including the GreenIT best practice award 2011, Bayerns Best 50 in 2012, and EMEA 2012 finalists.  That being said, however, their website is very simple and poorly designed, which is unfortunate. They do offer a number of different services that will likely meet your needs, and they have hosting based in Germany, which will be nice for many companies who are targeting that country or anywhere in Europe.

Uptime & Reliability

Compare
5

Not much information on uptime

I looked through their site and could not find any type of uptime guarantee or an approximate history of their uptime.  They do seem to use high quality hardware and data center facilities, which will likely limit any issues.  When I looked for reviews, and on their social media pages I did not find any indication that they are having any significant issues.  There was one person who commented that his site was down, but no matter how good the hosting is, you will have at least a few people complaining.

Features

Compare
5

Plenty of hosting options

This company offers basic shared hosting, VPS and dedicated hosting options.  They also have colocation options, domain registration and more.  Most of the features in each package they offer are fairly standard.  One really weird thing about their packages is they offer them based on levels, but not in a normal way.  For example, the entry level package is Level 1, but the next step up is Level 4 and then they jump to Level 9.  This just makes the whole thing more confusing than is needed. There are limits on disk space and transfer volume, though bandwidth does become unlimited after the level 1 package.  Most everything you could want in a package will be included at no extra charge, which is nice.

Support

Compare
6

Good quality support features

This company has a lot of options when it comes to getting the support you need.  You can email them directly, or use their 'email support robot' which can answer many issues.  THey also have a lot of documentation avaialble to help you with self-service. If you want to talk to a real person, they have a ticketing system that gets quick responses.  Overall, they do a good job of supporting the hosting that they provide.

Pricing

Compare
9

Fair pricing model

The prices are in Euros and are pretty much either in line with industry standards or slightly lower.  Level 1 starts at 1.90 Euro per month, and then the highest level of shared hosting is $19.90 Euro per month.  This includes the 19% VAT, which makes the pricing even more acceptable.  Overall, however, there is not much to complain about regarding their pricing structure.

Summary

Overall nice hosting option

When you look at their site you may think that they are a very basic/simple hosting company because of the design.  It looks like they created the website years ago and never had it updated.  Once you get past that, however, you can see that they offer a good service at a fair price.  If you are looking for German based hosting, this isn't a bad option to consider. Pros:
  • Fair prices
  • Easy to understand features
  • Won multiple awards
Cons:
  • Outdated looking site
  • No uptime guarantee
Read the full expert review Visit Hetzner Online See plans & pricing

Hetzner Online Prices, Plans & Features - 2018

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price Score
2 GB 10.24 GB Unlimited $1.69 2.0
10 GB Unlimited Unlimited $4.36 2.0
25 GB Unlimited Unlimited $8.81 6.5
50 GB Unlimited Unlimited $17.70 6.5

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
25 GB 1 core 1 GB $4.13 5.9
50 GB 2 cores 2 GB $7.31 5.0
100 GB 2 cores 4 GB $12.60 7.0
200 GB 2 cores 8 GB $21.07 6.5
400 GB 4 cores 16 GB $31.66 9.6
600 GB 8 cores 32 GB $52.84 10

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
3.91 TB 4 x 3.40GHz 32 GB $43.61 2.0
480 GB 4 x 3.40GHz 32 GB $52.50 10
3.91 TB 4 x 3.40GHz 32 GB $61.39 6.5
7.81 TB 4 x 3.40GHz 32 GB $41.30 7.4
1000 GB 4 x 3.40GHz 32 GB $41.30 2.0
3.91 TB 4 x 3.40GHz 64 GB $41.30 8.8
500 GB 4 x 3.40GHz 64 GB $41.30 6.5
7.81 TB 4 x 3.40GHz 64 GB $51.89 6.5
1000 GB 4 x 3.40GHz 64 GB $51.89 6.5
7.81 TB 4 x 3.60GHz 64 GB $62.48 6.5
960 GB 4 x 3.60GHz 64 GB $62.48 6.5
1 TB 4 x 3.60GHz 64 GB $62.48 8.2
3.91 TB 6 x 3.50GHz 128 GB $97.00 10
480 GB 6 x 3.50GHz 128 GB $97.00 6.5
7.81 TB 6 x 3.50GHz 256 GB $123.69 6.5
960 GB 6 x 3.50GHz 256 GB $123.69 3.6
23.4 TB 4 x 3.40GHz 32 GB $73.06 6.5
58.6 TB 6 x 3.50GHz 64 GB $178.95 6.5
87.89 TB 6 x 3.50GHz 128 GB $263.67 6.5
960 GB 6 x 3.50GHz 64 GB $115.42 6.5
960 GB 8 x 2.10GHz 64 GB $136.60 6.5
960 GB 8 x 2.10GHz 128 GB $200.00 6.5
200 GB 2 cores 8 GB $51.89 6.5
5.86 TB 4 x 3.40GHz 16 GB $88.09 6.5
480 GB 4 x 3.40GHz 16 GB $88.09 6.5
7.81 TB 4 x 3.30GHz 32 GB $114.78 6.5
480 GB 4 x 3.30GHz 32 GB $114.78 6.5
1000 GB 6 x 3.20GHz 64 GB $141.48 6.5
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Server Locations

Nuremberg

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