Hetzner Online Reviews and Expert Opinion

Based on 50 reviews in 4 languages
7.1
Good

Customer score for Hetzner Online

  • Reliability
    7.0 / 10
  • Pricing
    8.1 / 10
  • User Friendly
    6.9 / 10
  • Support
    6.6 / 10
  • Features
    7.1 / 10

Detailed Scores / Summary

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Knut S.
Senegal
  • Reliability 4.0
  • Pricing 6.0
  • User Friendly 4.0
  • Support 2.0
  • Features 2.0
3.6
NEW

Utterly unfit for production

Service used: Dedicated Server - PX121-SSD
I've used Hetzner for several projects for a few years. I have gradually moved my use to more professional hosting providers. I am now completely done with Hetzner.

Their support is absolutely horrifying. They're rude, arrogant...Read More
Daniel Naaman
Israel
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 8.0
  • Features 10
9.6
NEW

Great Solutions

Service used: VPS - CX10
I've been using Hetzner for several days now and I have no complaints, support isn't that great but I don't really need it. The panel is spectacular and friendly unlike many other hosting companies and the entire experience with Hetzner is more then fun.
Carlos Freijo
Spain
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10
NEW

Excelente. Excellent

Service used: VPS - CX60
Moved from OVH.com
Very Cheap VPS Cloud as 8 cores 32 gb ram and 240 SSD for only 30€. I have 2 Cloud Vps, another 2 cores and 8 gb ram for only 10€. Can choose storage in CEPH or SSD.

The control panel is fantastic, super clear, rich. Deploy a s...Read More
user avatar
Katie Snow
Hi Carlos, Thanks for the incredible rating that you gave us! We are very happy that you are enjoying your Hetzner Cloud servers, and hope that you continue to have fun with them. --Katie, Marketing, Hetzner Online
VALENTIN MANGALAGIU
France
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Low speed

Service used: Shared - Web hosting level 4
Verry low speed with wetzner, not recommanded! 10second!
 
user avatar
Katie Snow
Hi Valentin, I am sorry that you are not happy with our service. Perhaps I can help. Did you try to contact our team by writing us a support request via konsoleH or Robot? If you have one, could you please give me your ticket number? Thanks in advance! --Katie, Marketing
Martin Gauthier
Canada
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10

Fantastic unmanaged hosting company at fair price

Service used: Dedicated Server
I've been using Hetzner Online for about a year and a half and so far I have nothing to complaint about except that the transfer rate from them to Canada isn't that great but it's not an issue to me.

I have two servers with the...Read More
user avatar
Katie Snow
Hi Martin, Thanks for giving us your feedback and for helping to spread the good word about us. We're happy that you're so pleased with your auction server and your CX10! --Katie, Marketing
Chris. P.
France
  • Reliability 4.0
  • Pricing 8.0
  • User Friendly 6.0
  • Support 6.0
  • Features 6.0
6.0

It's ok

Service used: Dedicated Server
Personally, I wouldn't recommend it for companies or larger projects, not only because their network is massively overbooked and the promised bandwidth can't be kept anyway, but also because too often servers have broken down and ...Read More
user avatar
Katie Snow
Hi Chris, Thank you for your feedback. I'm sorry that you're not very satisfied with our service. You wrote, "too often servers have broken down and the support has rejected the blame". Did these situations involve unmanaged serve...Read More
Karolis Mačiulskis
Lithuania
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 8.0
  • Features 10
9.6

User friendly, feature rich

Service used: Dedicated Server
I want to thank Hetzner for having so good admin panel. Actually a lot of things is possible to do from it.
I had 5 dedicated servers in one company, and a little bit later High Availability solution with 3 dedicated servers. I h...Read More
user avatar
Katie Snow
Hi Karolis, Thank you so much for your wonderful feedback. We're so happy that you're pleased with your servers and we hope that you keep having fun with them! --Katie, Marketing
Alexander Semchuk
Ukraine
  • Reliability 4.0
  • Pricing 8.0
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0
4.0

There is no support at all

Service used: Shared
One my site was hacked and Hetzner blocked with password all sites on my account.
I asked for help to delete that virus, but got an answer that I'd better do it myself.
You must be ready that you can be switched off for a couple...Read More
user avatar
Katie Snow
Hi Alexander, Although I am not 100% sure, it sounds like you have one of our unmanaged servers, which does not include any server administration support in the price. These servers are designed for professionals with a great deal...Read More
user avatar
Alexandr
You could check my service by my name of this review. It doesn't matter, already work good on the other hosting.
user avatar
Marc
Till your hacked again.
Vasilis Georgopoulos
Greece
  • Reliability 4.0
  • Pricing 8.0
  • User Friendly 8.0
  • Support 2.0
  • Features 4.0
5.2

Worst vps provider for me

Service used: VPS
I've my CX20 vps at Hetzner for some time now. The goods: They are cheap, for their vps and their dedicated leased servers. The bad: Everything else. The performance is just decent, the disk speed does not justify a SSD disk (ther...Read More
 
user avatar
Katie Snow
Hi Vasilis, I am sorry that you have had negative experiences with us. I tried to find support tickets from you to see what may have gone wrong with our service, but I couldn't find you in our system using just your name here on H...Read More
Stefan Wisbauer
United States
  • Reliability 2.0
  • Pricing 6.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.8

Very poor service

We just needed a standard ADV (data handling contract) which we got from any previous hoster quickly, easily and free of charge. They insist on us paying hundreds of euros for it (even annually) even if you explain that you consid...Read More
user avatar
Katie Snow
Hello Stefan, Thanks you very much for your comments and feedback. I personally looked into your complaint and found that my colleagues have already been in contact with you about this issue. --Katie, Marketing
user avatar
Mike
Katie,
it would be great to let us know the outcome of this. ADV are a very common issue for a lot of us here. The costs mentioned really seem exaggerated. In the simple cases they could even outweigh the server costs.

It woul...Read More
user avatar
Katie Snow
Hi Mike, If you would like to learn more about our ADV agreements, please write directly to our data protection officer at datenschutz@hetzner.de. She will be more than happy to answer any questions you have. I understand that you...Read More

Typical Hetzner Online Prices

Service Monthly Price Range
Shared Hosting $1.69 - $17.70 4 plans
VPS $4.13 - $52.84 6 plans
Dedicated Server $41.30 - $263.67 28 plans
The Services & Prices are taken from www.hetzner.com

Hetzner Online Expert Review 2018

Written by: Michael Lavnduski

Hetzner Online Rating

  • Reliability
    5 / 10
  • Pricing
    9 / 10
  • User Friendly
    3 / 10
  • Support
    6 / 10
  • Features
    5 / 10
5.6
Rated by Michael Lavnduski

German hosting company

Hetzner is a hosting company based in Germany.  The company appears to have won quite a few awards including the GreenIT best practice award 2011, Bayerns Best 50 in 2012, and EMEA 2012 finalists.  That being said, however, their website is very simple and poorly designed, which is unfortunate. They do offer a number of different services that will likely meet your needs, and they have hosting based in Germany, which will be nice for many companies who are targeting that country or anywhere in Europe.

Uptime & Reliability

Compare
5

Not much information on uptime

I looked through their site and could not find any type of uptime guarantee or an approximate history of their uptime.  They do seem to use high quality hardware and data center facilities, which will likely limit any issues.  When I looked for reviews, and on their social media pages I did not find any indication that they are having any significant issues.  There was one person who commented that his site was down, but no matter how good the hosting is, you will have at least a few people complaining.

Features

Compare
5

Plenty of hosting options

This company offers basic shared hosting, VPS and dedicated hosting options.  They also have colocation options, domain registration and more.  Most of the features in each package they offer are fairly standard.  One really weird thing about their packages is they offer them based on levels, but not in a normal way.  For example, the entry level package is Level 1, but the next step up is Level 4 and then they jump to Level 9.  This just makes the whole thing more confusing than is needed. There are limits on disk space and transfer volume, though bandwidth does become unlimited after the level 1 package.  Most everything you could want in a package will be included at no extra charge, which is nice.

Support

Compare
6

Good quality support features

This company has a lot of options when it comes to getting the support you need.  You can email them directly, or use their 'email support robot' which can answer many issues.  THey also have a lot of documentation avaialble to help you with self-service. If you want to talk to a real person, they have a ticketing system that gets quick responses.  Overall, they do a good job of supporting the hosting that they provide.

Pricing

Compare
9

Fair pricing model

The prices are in Euros and are pretty much either in line with industry standards or slightly lower.  Level 1 starts at 1.90 Euro per month, and then the highest level of shared hosting is $19.90 Euro per month.  This includes the 19% VAT, which makes the pricing even more acceptable.  Overall, however, there is not much to complain about regarding their pricing structure.

Summary

Overall nice hosting option

When you look at their site you may think that they are a very basic/simple hosting company because of the design.  It looks like they created the website years ago and never had it updated.  Once you get past that, however, you can see that they offer a good service at a fair price.  If you are looking for German based hosting, this isn't a bad option to consider. Pros:

  • Fair prices
  • Easy to understand features
  • Won multiple awards

Cons:

  • Outdated looking site
  • No uptime guarantee
Read the full expert review Visit Hetzner Online See plans & pricing

Hetzner Online Prices, Plans & Features - 2018

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price
2 GB 10 GB Unlimited $1.69
10 GB Unlimited Unlimited $4.36
25 GB Unlimited Unlimited $8.81
50 GB Unlimited Unlimited $17.70

VPS Hosting Plans

Plan Name Space CPU RAM OS Price
25 GB 1 core 1 GB $4.13
50 GB 2 cores 2 GB $7.31
100 GB 2 cores 4 GB $12.60
200 GB 2 cores 8 GB $21.07
400 GB 4 cores 16 GB $31.66
600 GB 8 cores 32 GB $52.84

Dedicated Server Plans

Plan Name Space CPU RAM OS Price
4 TB 4 x 3.40GHz 32 GB $43.61
480 GB 4 x 3.40GHz 32 GB $52.50
4 TB 4 x 3.40GHz 32 GB $61.39
8 TB 4 x 3.40GHz 32 GB $41.30
1000 GB 4 x 3.40GHz 32 GB $41.30
4 TB 4 x 3.40GHz 64 GB $41.30
500 GB 4 x 3.40GHz 64 GB $41.30
8 TB 4 x 3.40GHz 64 GB $51.89
1000 GB 4 x 3.40GHz 64 GB $51.89
8 TB 4 x 3.60GHz 64 GB $62.48
960 GB 4 x 3.60GHz 64 GB $62.48
1 TB 4 x 3.60GHz 64 GB $62.48
4 TB 6 x 3.50GHz 128 GB $97.00
480 GB 6 x 3.50GHz 128 GB $97.00
8 TB 6 x 3.50GHz 256 GB $123.69
960 GB 6 x 3.50GHz 256 GB $123.69
23.4 TB 4 x 3.40GHz 32 GB $73.06
58.6 TB 6 x 3.50GHz 64 GB $178.95
88 TB 6 x 3.50GHz 128 GB $263.67
960 GB 6 x 3.50GHz 64 GB $115.42
960 GB 8 x 2.10GHz 64 GB $136.60
960 GB 8 x 2.10GHz 128 GB $200.00
200 GB 2 cores 8 GB $51.89
6 TB 4 x 3.40GHz 16 GB $88.09
480 GB 4 x 3.40GHz 16 GB $88.09
8 TB 4 x 3.30GHz 32 GB $114.78
480 GB 4 x 3.30GHz 32 GB $114.78
1000 GB 6 x 3.20GHz 64 GB $141.48
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Server Locations

Nuremberg

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