Hetzner Online Reviews and Expert Opinion

Based on 57 reviews in 5 languages
7
Good

Customer score for Hetzner Online

  • Reliability
    6.9 / 10
  • Pricing
    7.8 / 10
  • User Friendly
    6.8 / 10
  • Support
    6.5 / 10
  • Features
    6.9 / 10

Detailed Scores / Summary

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Egor P
Russia
  • Reliability 2.0
  • Pricing 4.0
  • User Friendly 4.0
  • Support 2.0
  • Features 2.0
2.8
NEW

The site does not work for 3 days

Service used: VPS - CX20
Unfortunately, once a good hosting - spoiled. The worst thing in some branches of Hetzner - it seems now run by the Russians, or rather Russian bandits. My site is already 3 days old!
user avatar
Katie Snow
Hi Egor, I am not sure that I understood everything in your review, but I am sorry that you are unsatisfied with our services. Do you have a customer support ticket number that I could look at to see what happened with your server? Or could you give me some more details? --Katie, Marketing
Fernando Svetaz
Argentina
  • Reliability 6.0
  • Pricing 6.0
  • User Friendly 6.0
  • Support 6.0
  • Features 6.0
6.0
NEW

Reject account

Service used: Shared
I register these days to try your servers, sent my ID scan (nothing to worry or hide) and your reject my account, first time i register, i think my scan id is correct but your reject and close my account, why?
user avatar
Katie, Snow
Hi Fernando, Sometimes a customer may go through the first part of our authentication process without any problems. But then 1 or 2 days later, when we manually review the new orders, we may see some information that looks incorre...Read More
Ivona Sikorski
Netherlands
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

They require photos of your document after they already get your personal data

Service used: VPS - CX10
Moved from Vultr
Right after registering they do not allow you to try the service out and mail you that you have to send them a picture of your ID CARD or PASSPORT (so you can't use driver's ID which is also a valid method of identification in the...Read More
 
user avatar
M
Drivers ID is NOT a valid identification in EU, the only recognized identification documents are ID Cards and Passports.
user avatar
Katie Snow
Hi Ivona, Please rest assured that we will not send your personal data to a third party and certainly have no intention of defrauding you.
Our very low prices unfortunately attract people who abuse our servers for spam or scans....Read More
frank pad
United States
  • Reliability 8.0
  • Pricing 6.0
  • User Friendly 8.0
  • Support 8.0
  • Features 8.0
7.6

Getting annoyed after years of satisfaction

Service used: Shared - Web hosting level 19
I have four accounts what they call KonsolH user. so no dedicated server. one level 19 (the highest of this range) on level 9 and two level 4. I never decided my self to just move everything to a dedicated server, because that was...Read More
user avatar
Katie Snow
Hi frank pad, Thank you for your detailed feedback. You may find that our team is able to help you better with technical issues using a support ticket rather than over the phone. At times, it is easier for our technicians, who are...Read More
Olivier Lesire
France
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10

Everything Works Perfectly

Service used: Shared - Web hosting level 19
My CS-Cart (eCommerce) websites are on a fully managed server (MX90-SSD) for more than 6 months (since 1st October 2017).

Before Hetzner, I was hosted for 17 years at Pair.com, and needed to get some more speed boost to my Fren...Read More
 
user avatar
Katie Snow
Hi Olivier, We're so happy to hear that you're pleased with our managed server MX90-SSD. It's great to receive such detailed feedback from customers, especially when it is so positive! I'll make sure to pass on your request for a ...Read More
Edward Schneider
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

THE WANT YOUR ID FOR SIGN UP!

Service used: VPS - CX10
THEY ASKED YOU FOR ID after you create account!
 
user avatar
Katie Snow
Hi Edward, Thanks for your post. We screen the orders from first-time customers to prevent abuse further down the road. (Since are prices are so low, they attract people who abuse our servers, and we must be very careful to preven...Read More
Knut S.
Senegal
  • Reliability 4.0
  • Pricing 6.0
  • User Friendly 4.0
  • Support 2.0
  • Features 2.0
3.6

Utterly unfit for production

Service used: Dedicated Server - PX121-SSD
I've used Hetzner for several projects for a few years. I have gradually moved my use to more professional hosting providers. I am now completely done with Hetzner.

Their support is absolutely horrifying. They're rude, arrogant...Read More
user avatar
Katie Snow
Hi Knut, I am sorry that your experience was negative. Would you mind giving me your customer number or an old ticket number? As someone who is working on improving our customer service here at Hetzner, I am alway curious to see w...Read More
Daniel Naaman
Israel
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 8.0
  • Features 10
9.6

Great Solutions

Service used: VPS - CX10
I've been using Hetzner for several days now and I have no complaints, support isn't that great but I don't really need it. The panel is spectacular and friendly unlike many other hosting companies and the entire experience with Hetzner is more then fun.
user avatar
Katie Snow
Hi Daniel, Thanks so much for your review and for giving us and our new Hetzner Cloud a try.
Maybe it was just a small thing, but you wrote "support isn't great", in your review and that caught my eye. Was there anything in part...Read More
user avatar
Daniel Naaman
Dear Katey, thank you for your reply!
I think that firstly, you should surely add USA Toll Free numbers as an option to call you as calling to Germany isn't really cheap. Secondly, I always love companies that offer true live cha...Read More
user avatar
Katie Snow
Hi David, If we provide a toll free phone number for the USA, we would need to do the same thing for customers around the world to be fair to everyone, and this would quickly become problematic.
Thank you for your feedback on th...Read More
user avatar
Daniel Naaman
Hello Again,
I have purchased a Cloud Server and I am perfectly capable to system administrate my own server, it's partially even my job. I had network issues on your end that eventually resolved themselves. And regarding the sup...Read More
user avatar
Katie Snow
Hi Daniel, I'm sorry about the confusion of which product you have. The product name listed on your review is for one of our vServers, which have similar names as our cloud servers.
I'm glad that the network issues resolved them...Read More
Carlos Freijo
Spain
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10

Excelente. Excellent

Service used: VPS - CX60
Moved from OVH.com
Very Cheap VPS Cloud as 8 cores 32 gb ram and 240 SSD for only 30€. I have 2 Cloud Vps, another 2 cores and 8 gb ram for only 10€. Can choose storage in CEPH or SSD.

The control panel is fantastic, super clear, rich. Deploy a s...Read More
user avatar
Katie Snow
Hi Carlos, Thanks for the incredible rating that you gave us! We are very happy that you are enjoying your Hetzner Cloud servers, and hope that you continue to have fun with them. --Katie, Marketing, Hetzner Online
VALENTIN MANGALAGIU
France
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Low speed

Service used: Shared - Web hosting level 4
Verry low speed with wetzner, not recommanded! 10second!
 
user avatar
Katie Snow
Hi Valentin, I am sorry that you are not happy with our service. Perhaps I can help. Did you try to contact our team by writing us a support request via konsoleH or Robot? If you have one, could you please give me your ticket number? Thanks in advance! --Katie, Marketing

Typical Hetzner Online Prices

Service Monthly Price Range
Shared Hosting $1.69 - $17.70 4 plans
VPS $4.13 - $52.84 6 plans
Dedicated Server $41.30 - $263.67 28 plans
The Services & Prices are taken from www.hetzner.com

Hetzner Online Expert Review 2018

Written by: Michael Lavnduski

Hetzner Online Rating

  • Reliability
    5 / 10
  • Pricing
    9 / 10
  • User Friendly
    3 / 10
  • Support
    6 / 10
  • Features
    5 / 10
5.6
Rated by Michael Lavnduski

German hosting company

Hetzner is a hosting company based in Germany.  The company appears to have won quite a few awards including the GreenIT best practice award 2011, Bayerns Best 50 in 2012, and EMEA 2012 finalists.  That being said, however, their website is very simple and poorly designed, which is unfortunate. They do offer a number of different services that will likely meet your needs, and they have hosting based in Germany, which will be nice for many companies who are targeting that country or anywhere in Europe.

Uptime & Reliability

Compare
5

Not much information on uptime

I looked through their site and could not find any type of uptime guarantee or an approximate history of their uptime.  They do seem to use high quality hardware and data center facilities, which will likely limit any issues.  When I looked for reviews, and on their social media pages I did not find any indication that they are having any significant issues.  There was one person who commented that his site was down, but no matter how good the hosting is, you will have at least a few people complaining.

Features

Compare
5

Plenty of hosting options

This company offers basic shared hosting, VPS and dedicated hosting options.  They also have colocation options, domain registration and more.  Most of the features in each package they offer are fairly standard.  One really weird thing about their packages is they offer them based on levels, but not in a normal way.  For example, the entry level package is Level 1, but the next step up is Level 4 and then they jump to Level 9.  This just makes the whole thing more confusing than is needed. There are limits on disk space and transfer volume, though bandwidth does become unlimited after the level 1 package.  Most everything you could want in a package will be included at no extra charge, which is nice.

Support

Compare
6

Good quality support features

This company has a lot of options when it comes to getting the support you need.  You can email them directly, or use their 'email support robot' which can answer many issues.  THey also have a lot of documentation avaialble to help you with self-service. If you want to talk to a real person, they have a ticketing system that gets quick responses.  Overall, they do a good job of supporting the hosting that they provide.

Pricing

Compare
9

Fair pricing model

The prices are in Euros and are pretty much either in line with industry standards or slightly lower.  Level 1 starts at 1.90 Euro per month, and then the highest level of shared hosting is $19.90 Euro per month.  This includes the 19% VAT, which makes the pricing even more acceptable.  Overall, however, there is not much to complain about regarding their pricing structure.

Summary

Overall nice hosting option

When you look at their site you may think that they are a very basic/simple hosting company because of the design.  It looks like they created the website years ago and never had it updated.  Once you get past that, however, you can see that they offer a good service at a fair price.  If you are looking for German based hosting, this isn't a bad option to consider. Pros:

  • Fair prices
  • Easy to understand features
  • Won multiple awards

Cons:

  • Outdated looking site
  • No uptime guarantee
Read the full expert review Visit Hetzner Online See plans & pricing

Hetzner Online Prices, Plans & Features - 2018

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price
2 GB 10 GB Unlimited $1.69
10 GB Unlimited Unlimited $4.36
25 GB Unlimited Unlimited $8.81
50 GB Unlimited Unlimited $17.70

VPS Hosting Plans

Plan Name Space CPU RAM OS Price
25 GB 1 core 1 GB $4.13
50 GB 2 cores 2 GB $7.31
100 GB 2 cores 4 GB $12.60
200 GB 2 cores 8 GB $21.07
400 GB 4 cores 16 GB $31.66
600 GB 8 cores 32 GB $52.84

Dedicated Server Plans

Plan Name Space CPU RAM OS Price
4 TB 4 x 3.40GHz 32 GB $43.61
480 GB 4 x 3.40GHz 32 GB $52.50
4 TB 4 x 3.40GHz 32 GB $61.39
8 TB 4 x 3.40GHz 32 GB $41.30
1000 GB 4 x 3.40GHz 32 GB $41.30
4 TB 4 x 3.40GHz 64 GB $41.30
500 GB 4 x 3.40GHz 64 GB $41.30
8 TB 4 x 3.40GHz 64 GB $51.89
1000 GB 4 x 3.40GHz 64 GB $51.89
8 TB 4 x 3.60GHz 64 GB $62.48
960 GB 4 x 3.60GHz 64 GB $62.48
1 TB 4 x 3.60GHz 64 GB $62.48
4 TB 6 x 3.50GHz 128 GB $97.00
480 GB 6 x 3.50GHz 128 GB $97.00
8 TB 6 x 3.50GHz 256 GB $123.69
960 GB 6 x 3.50GHz 256 GB $123.69
23.4 TB 4 x 3.40GHz 32 GB $73.06
58.6 TB 6 x 3.50GHz 64 GB $178.95
88 TB 6 x 3.50GHz 128 GB $263.67
960 GB 6 x 3.50GHz 64 GB $115.42
960 GB 8 x 2.10GHz 64 GB $136.60
960 GB 8 x 2.10GHz 128 GB $200.00
200 GB 2 cores 8 GB $51.89
6 TB 4 x 3.40GHz 16 GB $88.09
480 GB 4 x 3.40GHz 16 GB $88.09
8 TB 4 x 3.30GHz 32 GB $114.78
480 GB 4 x 3.30GHz 32 GB $114.78
1000 GB 6 x 3.20GHz 64 GB $141.48
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Server Locations

Nuremberg

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