Hetzner Online Reviews and Expert Opinion

Based on 67 reviews in 5 languages
6.8
Good

Customer score for Hetzner Online

  • Reliability
    6.8 / 10
  • Pricing
    7.7 / 10
  • User Friendly
    6.6 / 10
  • Support
    6.3 / 10
  • Features
    6.7 / 10

Detailed Scores / Summary

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Angel J.
Macedonia
  • Reliability 8.0
  • Pricing 10
  • User Friendly 8.0
  • Support 4.0
  • Features 8.0
7.6
NEW

Deleted my servers cause I missed a €0.46 invoice

Service used: VPS - CX10
New customer, barely been with them for one month and they already cancelled my contract and deleted my servers cause I missed their unpaid invoice email of lousy €0.46. ONLY 1 email, they didn't send a reminder or a warning email...Read More
New customer, barely been with them for one month and they already cancelled my contract and deleted my servers cause I missed their unpaid invoice email of lousy €0.46. ONLY 1 email, they didn't send a reminder or a warning email...Read More
user avatar
Katie Snow

Hi Angel, Thanks for your feedback. Is it possible that you were a new customer when this issue with the invoice occured? We tend to be overly careful with new customers regarding invoicing. The reason is that our low prices at...Read More
Ray B.
Brazil
  • Reliability 2.0
  • Pricing 8.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
3.2
NEW

Beware! Don't get too enticed by their low price

Service used: Dedicated Server
After order is confirmed (and they take your credit card information and personal information) you receive a surprise email asking for you to scan your *passport* and send to them by *email*. No alternative way or method to certif...Read More
user avatar
Katie Snoq
Hi Ray, Since it seems that I've already responded to one of your messages about our ID procedures, I'll try not to repeat myself.

Customers are naturally free to choose one of our competitors if they do not wish to send ID so...Read More
Tolgahan cehreli
Turkey
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10
NEW

One of a greatest ever

Service used: Dedicated Server - PX61-NVMe
I started using hetzner few days ago, i can say that hetzner is far above the others. I tried cloud vps first and switched to dedicated servers to try, everything is amazing. Prices are affordable, service is solid, support is fas...Read More
user avatar
Andrea
Hi Tolgahan, Tank you for your 5 star rating! We are very happy that you are enjoying your Dedicated Root Server and we hope that you keep having fun with it! We also thank you for your honest criticism of the user interface. I will certainly pass this on to our technicians. --Andrea
Wojciech Kiczma
Poland
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10

Rock solid

Service used: Dedicated Server - EX40-SSD
Moved from OVH Polska
I have been a Hetzner customer for over a year, I have used root servers (EX40-SSD and EX61-NVMe) and some cloud instances, and during that time I have never had any problems or downtime. I am very impressed and I can recommend He...Read More
user avatar
Andrea
Hi Wojciech, Thank you very much for your feedback. We are so pleased to hear that you're happy with our Dedicated Root Servers and with our Hetzner Cloud and hope that you have fun with our products in future! --Andrea
Harri Paivaniemi
Finland
  • Reliability 10
  • Pricing 10
  • User Friendly 6.0
  • Support 6.0
  • Features 6.0
7.6

Cheap and works

Service used: VPS - CX10
Moved from Sigmatic
Have been using Hetzner for 2 years, first a server in Germany and now a cloud server in Finland. No problems, uptime is increasing. Hetzner is somehow odd and needs little bit time to get used to it but it's ok after u get familiar with it. Anyway nothing to complain for this price.
user avatar
Katie Snow
Hi Harri, We're glad to hear that you've been using our servers for 2 years and are a happy customer. Thanks for helping to spread the positive word about us! If you're interested, we also publish news about Hetzner Cloud and Hetz...Read More
Khalid Zakariyah
Saudi Arabia
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Worst Hosting Provider

Service used: Shared - Web hosting level 1
This is the worst service i have ever used, i am only wring this because after weeks of frustration in dealing with them, i wouldn't wish my worst enemy to to go through what i did.

1) they got hacked, all my data was breached ...Read More
user avatar
Katie Snow
Hi Khalid, We haven't had any security breaches recently. Could it be that you are mixing us up with Hetzner (Pty) Ltd in South Africa...? This page is for Hetzner Online GmbH in Germany, which is a completely separate company. --Katie, Marketing Hetzner Online GmbH, Germany
user avatar
David
Bonjour j’ai si vous proposer des pc virtuel dans le cloud ? et quel option doit ton choisir sur votre site ?
user avatar
Katie Snow
Hi David, Please check out our Hetzner Cloud offer:
https://www.hetzner.com/cloud?country=ot
https://wiki.hetzner.de/index.php/CloudServer/en#What_hardware_do_my_servers_run_on.3F

Our sales technicians can help you decide if...Read More
Egor P
Russia
  • Reliability 2.0
  • Pricing 4.0
  • User Friendly 4.0
  • Support 2.0
  • Features 2.0
2.8

The site does not work for 3 days

Service used: VPS - CX20
Unfortunately, once a good hosting - spoiled. The worst thing in some branches of Hetzner - it seems now run by the Russians, or rather Russian bandits. My site is already 3 days old!
user avatar
Katie Snow
Hi Egor, I am not sure that I understood everything in your review, but I am sorry that you are unsatisfied with our services. Do you have a customer support ticket number that I could look at to see what happened with your server? Or could you give me some more details? --Katie, Marketing
Fernando Svetaz
Argentina
  • Reliability 6.0
  • Pricing 6.0
  • User Friendly 6.0
  • Support 6.0
  • Features 6.0
6.0

Reject account

Service used: Shared
I register these days to try your servers, sent my ID scan (nothing to worry or hide) and your reject my account, first time i register, i think my scan id is correct but your reject and close my account, why?
user avatar
Katie, Snow
Hi Fernando, Sometimes a customer may go through the first part of our authentication process without any problems. But then 1 or 2 days later, when we manually review the new orders, we may see some information that looks incorre...Read More
Ivona Sikorski
Netherlands
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

They require photos of your document after they already get your personal data

Service used: VPS - CX10
Moved from Vultr
Right after registering they do not allow you to try the service out and mail you that you have to send them a picture of your ID CARD or PASSPORT (so you can't use driver's ID which is also a valid method of identification in the...Read More
 
user avatar
M
Drivers ID is NOT a valid identification in EU, the only recognized identification documents are ID Cards and Passports.
user avatar
Katie Snow
Hi Ivona, Please rest assured that we will not send your personal data to a third party and certainly have no intention of defrauding you.
Our very low prices unfortunately attract people who abuse our servers for spam or scans....Read More
frank pad
United States
  • Reliability 8.0
  • Pricing 6.0
  • User Friendly 8.0
  • Support 8.0
  • Features 8.0
7.6

Getting annoyed after years of satisfaction

Service used: Shared - Web hosting level 19
I have four accounts what they call KonsolH user. so no dedicated server. one level 19 (the highest of this range) on level 9 and two level 4. I never decided my self to just move everything to a dedicated server, because that was...Read More
user avatar
Katie Snow
Hi frank pad, Thank you for your detailed feedback. You may find that our team is able to help you better with technical issues using a support ticket rather than over the phone. At times, it is easier for our technicians, who are...Read More

Typical Hetzner Online Prices

Service Monthly Price Range
Shared Hosting $1.69 - $17.70 4 plans
VPS $4.13 - $52.84 6 plans
Dedicated Server $41.30 - $263.67 28 plans
The Services & Prices are taken from www.hetzner.com

Hetzner Online Expert Review 2018

Written by: Michael Lavnduski

Hetzner Online Rating

  • Reliability
    5 / 10
  • Pricing
    9 / 10
  • User Friendly
    3 / 10
  • Support
    6 / 10
  • Features
    5 / 10
5.6
Rated by Michael Lavnduski

German hosting company

Hetzner is a hosting company based in Germany.  The company appears to have won quite a few awards including the GreenIT best practice award 2011, Bayerns Best 50 in 2012, and EMEA 2012 finalists.  That being said, however, their website is very simple and poorly designed, which is unfortunate. They do offer a number of different services that will likely meet your needs, and they have hosting based in Germany, which will be nice for many companies who are targeting that country or anywhere in Europe.

Uptime & Reliability

Compare
5

Not much information on uptime

I looked through their site and could not find any type of uptime guarantee or an approximate history of their uptime.  They do seem to use high quality hardware and data center facilities, which will likely limit any issues.  When I looked for reviews, and on their social media pages I did not find any indication that they are having any significant issues.  There was one person who commented that his site was down, but no matter how good the hosting is, you will have at least a few people complaining.

Features

Compare
5

Plenty of hosting options

This company offers basic shared hosting, VPS and dedicated hosting options.  They also have colocation options, domain registration and more.  Most of the features in each package they offer are fairly standard.  One really weird thing about their packages is they offer them based on levels, but not in a normal way.  For example, the entry level package is Level 1, but the next step up is Level 4 and then they jump to Level 9.  This just makes the whole thing more confusing than is needed. There are limits on disk space and transfer volume, though bandwidth does become unlimited after the level 1 package.  Most everything you could want in a package will be included at no extra charge, which is nice.

Support

Compare
6

Good quality support features

This company has a lot of options when it comes to getting the support you need.  You can email them directly, or use their 'email support robot' which can answer many issues.  THey also have a lot of documentation avaialble to help you with self-service. If you want to talk to a real person, they have a ticketing system that gets quick responses.  Overall, they do a good job of supporting the hosting that they provide.

Pricing

Compare
9

Fair pricing model

The prices are in Euros and are pretty much either in line with industry standards or slightly lower.  Level 1 starts at 1.90 Euro per month, and then the highest level of shared hosting is $19.90 Euro per month.  This includes the 19% VAT, which makes the pricing even more acceptable.  Overall, however, there is not much to complain about regarding their pricing structure.

Summary

Overall nice hosting option

When you look at their site you may think that they are a very basic/simple hosting company because of the design.  It looks like they created the website years ago and never had it updated.  Once you get past that, however, you can see that they offer a good service at a fair price.  If you are looking for German based hosting, this isn't a bad option to consider. Pros:

  • Fair prices
  • Easy to understand features
  • Won multiple awards

Cons:

  • Outdated looking site
  • No uptime guarantee
Read the full expert review Visit Hetzner Online See plans & pricing

Hetzner Online Prices, Plans & Features - 2018

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price
2 GB 10 GB Unlimited $1.69
10 GB Unlimited Unlimited $4.36
25 GB Unlimited Unlimited $8.81
50 GB Unlimited Unlimited $17.70

VPS Hosting Plans

Plan Name Space CPU RAM OS Price
25 GB 1 core 1 GB $4.13
50 GB 2 cores 2 GB $7.31
100 GB 2 cores 4 GB $12.60
200 GB 2 cores 8 GB $21.07
400 GB 4 cores 16 GB $31.66
600 GB 8 cores 32 GB $52.84

Dedicated Server Plans

Plan Name Space CPU RAM OS Price
4 TB 4 x 3.40GHz 32 GB $43.61
480 GB 4 x 3.40GHz 32 GB $52.50
4 TB 4 x 3.40GHz 32 GB $61.39
8 TB 4 x 3.40GHz 32 GB $41.30
1000 GB 4 x 3.40GHz 32 GB $41.30
4 TB 4 x 3.40GHz 64 GB $41.30
500 GB 4 x 3.40GHz 64 GB $41.30
8 TB 4 x 3.40GHz 64 GB $51.89
1000 GB 4 x 3.40GHz 64 GB $51.89
8 TB 4 x 3.60GHz 64 GB $62.48
960 GB 4 x 3.60GHz 64 GB $62.48
1 TB 4 x 3.60GHz 64 GB $62.48
4 TB 6 x 3.50GHz 128 GB $97.00
480 GB 6 x 3.50GHz 128 GB $97.00
8 TB 6 x 3.50GHz 256 GB $123.69
960 GB 6 x 3.50GHz 256 GB $123.69
23.4 TB 4 x 3.40GHz 32 GB $73.06
58.6 TB 6 x 3.50GHz 64 GB $178.95
88 TB 6 x 3.50GHz 128 GB $263.67
960 GB 6 x 3.50GHz 64 GB $115.42
960 GB 8 x 2.10GHz 64 GB $136.60
960 GB 8 x 2.10GHz 128 GB $200.00
200 GB 2 cores 8 GB $51.89
6 TB 4 x 3.40GHz 16 GB $88.09
480 GB 4 x 3.40GHz 16 GB $88.09
8 TB 4 x 3.30GHz 32 GB $114.78
480 GB 4 x 3.30GHz 32 GB $114.78
1000 GB 6 x 3.20GHz 64 GB $141.48
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Server Locations

Nuremberg

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