Hetzner Online Reviews and Expert Opinion

Based on 188 user reviews in 10 languages
5.5
DECENT

Customer score for Hetzner Online

  • Reliability
    5.4 / 10
  • Pricing
    6.4 / 10
  • User Friendly
    5.3 / 10
  • Support
    4.9 / 10
  • Features
    5.5 / 10

Detailed Scores / Summary

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Franz Strebel
Franz Strebel
France
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support10
  • Features8
9.6

great so far

Service used: Dedicated Server
Got a dedicated server and very happy with it. Set up was fast, and the standard install was well thought out. Pub key authentication was setup once there server was ready and all I had to do was SSH on and install what I needed ...Read More
Shahryar Barani
Shahryar Barani
United Kingdom
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Very unreliable company and they could disable your account without any reason

Service used: Dedicated Server
They disabled our account and It's their support reply: "We never tell customers the specific reason(s) why we choose to reject an order. We are purposefully non-transparent."

So, Hetzner could easily delete and disable your se...Read More
Hetzner Online
Hello, I am sorry that you could not become a customer with us.
However, you are misrepresenting it a bit here. It is not that we can cancel the service of our customers at any time without warning. The official cancellation per...Read More
Margot Xara
Margot Xara
France
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support10
  • Features10
10

Tres peu cher et tres complet!

Service used: VPS - CX50
Moved from OVH
Very good provider, no problems with them, IT people answer quickly, when here is hardware problem, they solve it very fast, all configurations are very flexible and evolutive. I have many VPS at hetzner that runs much more as simple web site, they perform very well. Nothing to say, just perfect!
Özgür Ulusoy
Özgür Ulusoy
Turkey
  • Reliability2
  • Pricing8
  • User Friendly2
  • Support4
  • Features4
4.0

Hetzners Account Cancellation without proving any evidence

Service used: Dedicated Server
We are Turkish based company and host web servers in Germany. Our hosting provider Hetzner Online GmbH.

Hetzner allows their servers to be resold.

We currently run around 60 customer servers. Sometimes we receive abuse repor...Read More
Alexander Gul
Alexander Gul
We received the same thing as well. Can I please contact you?
Özgür Ulusoy
Özgür Ulusoy
Sure you can contact me
Katie Snow
Katie Snow
Dear Özgür, Our networking and abuse teams have improved their methods for detecting illegal content and other types of abuse. If you have received the email you copy-pasted in the review, this is why your account will be cancelle...Read More
Alex Rozhnovskiy
Alex Rozhnovskiy
Ukraine
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Account rejection

Service used: Dedicated Server
This is just crazy. They keep reject the accounts of many legit companies and persons. We company who provide ixc voip softswitch and we always recommend hetzner as data center for our clients. We bring them like 50 new clients fo...Read More
Hetzner Online
There are dozens and dozens of variables for what might make a new order look suspicious.
I understand how this feels and I am sorry about it.

Because of our very low prices, we at Hetzner Online unintentionally attract a lo...Read More
Alex Rozhnovskiy
Alex Rozhnovskiy
Yep, just keep going with your same replies, copy/paste is all you can do. Please try to listen what people saying in these feedbacks and do something instead of just replies in a manner like 'f.ck off, we don't care'.
Katie Snow
Katie Snow
I am sorry that my colleague's response to the review was a bit out-of-place. Let me try to do better.
Our networking team and abuse teams have recently upgraded the methods that they use to detect potential fraud. That may mean...Read More
Özgür Ulusoy
Özgür Ulusoy
Hetzners arrogant way of dealing with customers only leads to people losing trust in hetzner.
It is not enough that Hetzner always keeps coming up with the simple argument that they offer cheap servers, and that is the reason for lot of abuse.
Katie Snow
Katie Snow
Hi Özgür, I am very sorry if you feel like we treated you in an arrogant manner. There is no online business out there that can accept all of the new accounts that they receive. There simply are too many bad actors. In the past, w...Read More

Typical Hetzner Online Prices

Service Monthly Price Range
Shared Hosting $1.99 - $20.85 4 plans
VPS $4.87 - $62.25 6 plans
Dedicated Server $48.65 - $310.60 28 plans
The Services & Prices are taken from www.hetzner.com

Hetzner Online Expert Review 2021

Written by: Michael Lavnduski

Hetzner Online Rating

  • Reliability
    5 / 10
  • Pricing
    9 / 10
  • User Friendly
    3 / 10
  • Support
    6 / 10
  • Features
    5 / 10
5.6
Rated by Michael Lavnduski
Expert

Expert Overview

German hosting company

Hetzner is a hosting company based in Germany.  The company appears to have won quite a few awards including the GreenIT best practice award 2011, Bayerns Best 50 in 2012, and EMEA 2012 finalists.  That being said, however, their website is very simple and poorly designed, which is unfortunate. They do offer a number of different services that will likely meet your needs, and they have hosting based in Germany, which will be nice for many companies who are targeting that country or anywhere in Europe.

Uptime & Reliability

Not much information on uptime

I looked through their site and could not find any type of uptime guarantee or an approximate history of their uptime.  They do seem to use high quality hardware and data center facilities, which will likely limit any issues.  When I looked for reviews, and on their social media pages I did not find any indication that they are having any significant issues.  There was one person who commented that his site was down, but no matter how good the hosting is, you will have at least a few people complaining.

Features

Plenty of hosting options

This company offers basic shared hosting, VPS and dedicated hosting options.  They also have colocation options, domain registration and more.  Most of the features in each package they offer are fairly standard.  One really weird thing about their packages is they offer them based on levels, but not in a normal way.  For example, the entry level package is Level 1, but the next step up is Level 4 and then they jump to Level 9.  This just makes the whole thing more confusing than is needed. There are limits on disk space and transfer volume, though bandwidth does become unlimited after the level 1 package.  Most everything you could want in a package will be included at no extra charge, which is nice.

Support

Good quality support features

This company has a lot of options when it comes to getting the support you need.  You can email them directly, or use their 'email support robot' which can answer many issues.  THey also have a lot of documentation avaialble to help you with self-service. If you want to talk to a real person, they have a ticketing system that gets quick responses.  Overall, they do a good job of supporting the hosting that they provide.

Pricing

Fair pricing model

The prices are in Euros and are pretty much either in line with industry standards or slightly lower.  Level 1 starts at 1.90 Euro per month, and then the highest level of shared hosting is $19.90 Euro per month.  This includes the 19% VAT, which makes the pricing even more acceptable.  Overall, however, there is not much to complain about regarding their pricing structure.

Summary

Overall nice hosting option

When you look at their site you may think that they are a very basic/simple hosting company because of the design.  It looks like they created the website years ago and never had it updated.  Once you get past that, however, you can see that they offer a good service at a fair price.  If you are looking for German based hosting, this isn't a bad option to consider. Pros:

  • Fair prices
  • Easy to understand features
  • Won multiple awards

Cons:

  • Outdated looking site
  • No uptime guarantee
Read the full expert review Visit Hetzner Online See plans & pricing

Hetzner Online Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
Web hosting level 1 2 GB 10.24 GB $1.99 3.4
Web hosting level 4 10 GB Unlimited $5.14 2.0
Web hosting level 9 25 GB Unlimited $10.38 5.5
Web hosting level 19 50 GB Unlimited $20.85 6.5

VPS Hosting Plans

Plan Name Space RAM OS Price Score
CX10 25 GB 1 GB $4.87 5.2
CX20 50 GB 2 GB $8.61 4.5
CX30 100 GB 4 GB $14.84 4.7
CX40 200 GB 8 GB $24.82 4.2
CX50 400 GB 16 GB $37.30 9.6
CX60 600 GB 32 GB $62.25 6.0

Dedicated Server Plans

Plan Name Space RAM OS Price Score
EX40 3.91 TB 32 GB $51.37 2.7
EX40-SSD 480 GB 32 GB $61.85 5.9
EX40-Hybrid 3.91 TB 32 GB $72.32 5.5
EX41 7.81 TB 32 GB $48.65 6.6
EX41-SSD 1000 GB 32 GB $48.65 3.4
EX41S 3.91 TB 64 GB $48.65 5.4
EX41S-SSD 500 GB 64 GB $48.65 9.2
EX51 7.81 TB 64 GB $61.13 7.6
EX51-SSD 1000 GB 64 GB $61.13 3.6
PX61 7.81 TB 64 GB $73.60 5.5
PX61-SSD 960 GB 64 GB $73.60 7.1
PX61-NVMe 1 TB 64 GB $73.60 7.1
PX91 3.91 TB 128 GB $114.27 7.6
PX91-SSD 480 GB 128 GB $114.27 5.5
PX121 7.81 TB 256 GB $145.71 5.5
PX121-SSD 960 GB 256 GB $145.71 3.6
SX61 23.4 TB 32 GB $86.06 5.5
SX131 58.6 TB 64 GB $210.80 5.5
SX291 87.89 TB 128 GB $310.60 5.5
DX141 960 GB 64 GB $135.96 5.5
DX151 960 GB 64 GB $160.91 5.5
DX291 960 GB 128 GB $235.60 5.5
MC40 200 GB 8 GB $61.13 5.5
MX90 5.86 TB 16 GB $103.77 5.5
MX90-SSD 480 GB 16 GB $103.77 2.0
MX121 7.81 TB 32 GB $135.21 5.5
MX120-SSD 480 GB 32 GB $135.21 5.5
MX151-SSD 1000 GB 64 GB $166.66 5.5
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