Hetzner Online Reviews and Expert Opinion

Based on 184 user reviews in 10 languages
5.5
DECENT

Customer score for Hetzner Online

  • Reliability
    5.3 / 10
  • Pricing
    6.4 / 10
  • User Friendly
    5.2 / 10
  • Support
    4.9 / 10
  • Features
    5.5 / 10

Detailed Scores / Summary

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Özgür Ulusoy
Özgür Ulusoy
Turkey
  • Reliability2
  • Pricing8
  • User Friendly2
  • Support4
  • Features4
4.0
NEW

Hetzners Account Cancellation without proving any evidence

Service used: Dedicated Server
We are Turkish based company and host web servers in Germany. Our hosting provider Hetzner Online GmbH.

Hetzner allows their servers to be resold.

We currently run around 60 customer servers. Sometimes we receive abuse repor...Read More
Alex Rozhnovskiy
Alex Rozhnovskiy
Ukraine
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0
NEW

Account rejection

Service used: Dedicated Server
This is just crazy. They keep reject the accounts of many legit companies and persons. We company who provide ixc voip softswitch and we always recommend hetzner as data center for our clients. We bring them like 50 new clients fo...Read More
Hetzner Online
There are dozens and dozens of variables for what might make a new order look suspicious.
I understand how this feels and I am sorry about it.

Because of our very low prices, we at Hetzner Online unintentionally attract a lo...Read More
Petr Prihoda
Petr Prihoda
France
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support8
  • Features8
9.2
NEW

Good solid service for good price

I have been using their servers for at least 5 years, I had dedicated servers and also cloud server/s.
I think it is decent value for the price. Regarding cloud VPS i am now using, i think it is rock solid. I am not aware about d...Read More
Uzair Awan
Uzair Awan
Pakistan
  • Reliability2
  • Pricing4
  • User Friendly4
  • Support2
  • Features4
3.2
NEW

account disabled

Service used: VPS - CX10
Hi, I just created a Hetzner Cloud Account and uploaded my Government Issued ID card copy and now it has been disabled in just 10 min.
Hetzner Online
Hello, There are dozens and dozens of variables for what might make a new order look suspicious. I understand how this feels and I am sorry about it. Let me explain. Because of our very low prices, we at Hetzner Online unintention...Read More
janusz cebularz
janusz cebularz
i wonder - how many negative reviews do you need to see that you are doing something wrong...
Eddy A
Eddy A
Russia
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0
NEW

No support at all

Service used: Shared
Just plain trash service.
No support at all. They asked for ID I sent it and guess what. They not only blocked account for NO reason they weren't bothered to send me a response.
Hetzner Online
Hetzner Online
There are occassionally things in people's account information that look unusual, even if they are accurate. Our team did not tell you the reason for your account's rejection on purpose. It is our policy not to tell customers the ...Read More

Typical Hetzner Online Prices

Service Monthly Price Range
Shared Hosting $1.99 - $20.85 4 plans
VPS $4.87 - $62.25 6 plans
Dedicated Server $48.65 - $310.60 28 plans
The Services & Prices are taken from www.hetzner.com

Hetzner Online Expert Review 2020

Written by: Michael Lavnduski

Hetzner Online Rating

  • Reliability
    5 / 10
  • Pricing
    9 / 10
  • User Friendly
    3 / 10
  • Support
    6 / 10
  • Features
    5 / 10
5.6
Rated by Michael Lavnduski
Expert

Expert Overview

German hosting company

Hetzner is a hosting company based in Germany.  The company appears to have won quite a few awards including the GreenIT best practice award 2011, Bayerns Best 50 in 2012, and EMEA 2012 finalists.  That being said, however, their website is very simple and poorly designed, which is unfortunate. They do offer a number of different services that will likely meet your needs, and they have hosting based in Germany, which will be nice for many companies who are targeting that country or anywhere in Europe.

Uptime & Reliability

Not much information on uptime

I looked through their site and could not find any type of uptime guarantee or an approximate history of their uptime.  They do seem to use high quality hardware and data center facilities, which will likely limit any issues.  When I looked for reviews, and on their social media pages I did not find any indication that they are having any significant issues.  There was one person who commented that his site was down, but no matter how good the hosting is, you will have at least a few people complaining.

Features

Plenty of hosting options

This company offers basic shared hosting, VPS and dedicated hosting options.  They also have colocation options, domain registration and more.  Most of the features in each package they offer are fairly standard.  One really weird thing about their packages is they offer them based on levels, but not in a normal way.  For example, the entry level package is Level 1, but the next step up is Level 4 and then they jump to Level 9.  This just makes the whole thing more confusing than is needed. There are limits on disk space and transfer volume, though bandwidth does become unlimited after the level 1 package.  Most everything you could want in a package will be included at no extra charge, which is nice.

Support

Good quality support features

This company has a lot of options when it comes to getting the support you need.  You can email them directly, or use their 'email support robot' which can answer many issues.  THey also have a lot of documentation avaialble to help you with self-service. If you want to talk to a real person, they have a ticketing system that gets quick responses.  Overall, they do a good job of supporting the hosting that they provide.

Pricing

Fair pricing model

The prices are in Euros and are pretty much either in line with industry standards or slightly lower.  Level 1 starts at 1.90 Euro per month, and then the highest level of shared hosting is $19.90 Euro per month.  This includes the 19% VAT, which makes the pricing even more acceptable.  Overall, however, there is not much to complain about regarding their pricing structure.

Summary

Overall nice hosting option

When you look at their site you may think that they are a very basic/simple hosting company because of the design.  It looks like they created the website years ago and never had it updated.  Once you get past that, however, you can see that they offer a good service at a fair price.  If you are looking for German based hosting, this isn't a bad option to consider. Pros:

  • Fair prices
  • Easy to understand features
  • Won multiple awards

Cons:

  • Outdated looking site
  • No uptime guarantee
Read the full expert review Visit Hetzner Online See plans & pricing

Hetzner Online Prices, Plans & Features - 2020

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
Web hosting level 1 2 GB 10.24 GB $1.99 3.4
Web hosting level 4 10 GB Unlimited $5.14 2.0
Web hosting level 9 25 GB Unlimited $10.38 5.5
Web hosting level 19 50 GB Unlimited $20.85 6.5

VPS Hosting Plans

Plan Name Space RAM OS Price Score
CX10 25 GB 1 GB $4.87 4.9
CX20 50 GB 2 GB $8.61 4.5
CX30 100 GB 4 GB $14.84 4.7
CX40 200 GB 8 GB $24.82 4.2
CX50 400 GB 16 GB $37.30 9.4
CX60 600 GB 32 GB $62.25 6.0

Dedicated Server Plans

Plan Name Space RAM OS Price Score
EX40 3.91 TB 32 GB $51.37 2.7
EX40-SSD 480 GB 32 GB $61.85 5.9
EX40-Hybrid 3.91 TB 32 GB $72.32 5.5
EX41 7.81 TB 32 GB $48.65 6.6
EX41-SSD 1000 GB 32 GB $48.65 3.4
EX41S 3.91 TB 64 GB $48.65 5.4
EX41S-SSD 500 GB 64 GB $48.65 9.2
EX51 7.81 TB 64 GB $61.13 7.6
EX51-SSD 1000 GB 64 GB $61.13 3.6
PX61 7.81 TB 64 GB $73.60 5.5
PX61-SSD 960 GB 64 GB $73.60 7.1
PX61-NVMe 1 TB 64 GB $73.60 7.1
PX91 3.91 TB 128 GB $114.27 7.6
PX91-SSD 480 GB 128 GB $114.27 5.5
PX121 7.81 TB 256 GB $145.71 5.5
PX121-SSD 960 GB 256 GB $145.71 3.6
SX61 23.4 TB 32 GB $86.06 5.5
SX131 58.6 TB 64 GB $210.80 5.5
SX291 87.89 TB 128 GB $310.60 5.5
DX141 960 GB 64 GB $135.96 5.5
DX151 960 GB 64 GB $160.91 5.5
DX291 960 GB 128 GB $235.60 5.5
MC40 200 GB 8 GB $61.13 5.5
MX90 5.86 TB 16 GB $103.77 5.5
MX90-SSD 480 GB 16 GB $103.77 2.0
MX121 7.81 TB 32 GB $135.21 5.5
MX120-SSD 480 GB 32 GB $135.21 5.5
MX151-SSD 1000 GB 64 GB $166.66 5.5
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