Hetzner Online Reviews and Expert Opinion

Based on 37 reviews in 4 languages
7.5
Good

Customer score for Hetzner Online

  • Reliability
    7.4 / 10
  • Pricing
    8.2 / 10
  • User Friendly
    7.1 / 10
  • Support
    7.1 / 10
  • Features
    7.5 / 10

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Tom B.
Netherlands
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10
NEW

Excellent Service

Service used: Dedicated Server
Hetzner quickly delivers the server(s) with options to install my favorite operating system. Always a quick response from the support team.
user avatar
Katie Snow
Hi Tom B, We're so happy that you're happy. We hope that you continue to have fun with your Hetzner Online server! Thanks for helping to spread the word about us! We appreciate it a lot! --Katie, Marketing, Hetzner Online
Henk Sluipert
Spain
  • Reliability 2.0
  • Pricing 8.0
  • User Friendly 2.0
  • Support 2.0
  • Features 6.0
4.0
NEW

Awful service

Service used: Dedicated Server
Signed up and paid for a top-end dedicated server. The first time I tried to access my new accounts page, I couldn't log in despite being 100% sure I was using the right password.

I clicked "forgot password" to reset, and - bel...Read More
Hetzner Online
Hi Henk, I'm sorry that you are unhappy with our services. If you like, I can personally look into your case. For that, I need a ticket number or your client number. -- Anett, Marketing
Hetzner Online
Hi Henk, I'm sorry that you are unhappy with our services. If you like, I can personally look into your case. For that, I need a ticket number. -- Anett, Marketing
Jeff B.
France
  • Reliability 2.0
  • Pricing 6.0
  • User Friendly 2.0
  • Support 2.0
  • Features 6.0
3.6

Worst client service i ever experienced

Service used: Dedicated Server
Even if their basic service is not that bad and their prices pretty good, their client service is just a shame.
They don't even monitor their own infrastructure which means if your server goes off for any reason (dead hardware li...Read More
user avatar
Katie Snow
Hi Jeff B, Could you please give me a support ticket number? That way, I can look into your case. --Katie, Marketing, Hetzner Online
Zeyad Ibrahim
Egypt
  • Reliability 6.0
  • Pricing 10
  • User Friendly 8.0
  • Support 4.0
  • Features 4.0
6.4

Continuous Problem With Ajax

I have a problem with Ajax when trying to retrieve data from my database for my ERP software.
This is CRITICAL for the security of the database as the only option is to access it from the front end (client side) which can be hack...Read More
 
 
 
user avatar
Katie Snow
Hi Zeyad, Thank you for your message. Unfortunately, this is not really the best platform for you to get support or help for your problem. This page is meant for product reviews of your Hetzner Online servers, not for getting supp...Read More
user avatar
Zeyad
Unfortunately I DID write to your customer service at your website and you didnt reply.
It was my mistake the very beginning to write you after finding that everything works perfect on another hosting. Mentioning that the proble...Read More
user avatar
Katie Snow
Hi Zeyad, I am curious to see what happened with your case. Do you still have a support ticket number? I would like to investigate it to improve our customer service. Thanks in advance! --Katie
Andrey Bobrov
Russia
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Do not solve the problem with spammers

We receive mails from one of Hetzner's server on a daily basis, we did not subscribe to the mailing list and do not know who sends them (their site is empty and there is no contact information in the letter). We wrote a complaint ...Read More
user avatar
Katie Snow
Hi Andrey, Thanks very much for your message. If you send me (marketingteam@hetzner.de) your Abuse ID, I will personally look into this case. The Abuse ID will be in the subject line of the email that our abuse team sent to you wh...Read More
Marius Viorel
Romania
  • Reliability 10
  • Pricing 10
  • User Friendly 6.0
  • Support 10
  • Features 10
9.2

Awesome services, but user friendly must be improved

Service used: Dedicated Server
Almost 2 months ago after we read a lot of reviews we decied to move to Hetzner.

Pros:
1. Theier prices are best on the market(we didn't find any hosting company who can beat them at the rapport price/quality).
2. Fiability o...Read More
 
user avatar
Katie Snow
Dear Marius,

Thanks for your positive review! We love getting detailed feedback like this!

To respond to your cons section:
1. Our dedicated root servers, vServers, and auction servers are designed for very experienced admi...Read More
Jaroslaw Padula
Poland
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10

Recommended hosting

Service used: Dedicated Server
We have 6 machines there (4+2, two logins); First one was bought long time ago (10 years or so; ancient times!); Everything is great, network is rock solid and fast, support is awesome, free KVM via webbrowser helps in critical si...Read More
user avatar
Katherine Snow
Hi Jaroslaw, Thanks for writing such a nice review. It's always wonderful to be noticed for good work, so I'll make sure to pass on your comments to our technicians. Ten years is a long time! We look forward to doing business with...Read More
John McClane
Italy
  • Reliability 8.0
  • Pricing 8.0
  • User Friendly 8.0
  • Support 10
  • Features 8.0
8.4

Very Good

Service used: Dedicated Server
I have two dedicate server, one Linux and one Windows. All perfect! Network awesome
user avatar
Katie Snow
Hi John McClane, We're happy that you're so satisfied with your new dedicated root servers! We hope you continue to enjoy them for years to come. :) Thanks for spreading the word about us! --Katie, Marketing, Hetzner Online
Patrick E
Belgium
  • Reliability 6.0
  • Pricing 4.0
  • User Friendly 6.0
  • Support 2.0
  • Features 4.0
4.4

Bad administration

Service used: Shared
Used to be satisfied user in past. While threatening to stop access while invoice was still on it's way I decided to break with them. This took an endless series of mails while they kept sending invoices.
user avatar
Frank c.
Yes I had that cold feeling also when I started with them, think that they are German and that straight and correct administrative procedure is in their blood (might sound very bad to say it like that but that is the truth). But s...Read More
user avatar
Katie Snow
Hi Patrick E, I not trying to sway you from your decision to leave, but I am interested in your case nonetheless. Sometimes there is a misunderstanding that arises due to a language problem, or it could be that there is a more gen...Read More
Anton Lindgren
Sweden
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10

Hetzner - great hosting for cheap price.

Service used: VPS
Hi.

I've been using Hetzner for about 2 months, and so far everything works splendid. I've had 0 outages, the support has been amazing (contacted billing twice for invoices).

Pros:
Prices. I haven't found anyone that's as c...Read More
 
user avatar
Katie Snow
Hi Anton,

Thank you so much for your positive review. We're so happy that you are enjoying your vServer and are happy with the Robot user interface.

You can change your billing options on Robot as well. For example, if you ...Read More

Typical Hetzner Online Prices

Service Monthly Price Range
Shared Hosting $1.69 - $17.70 4 plans
VPS $4.13 - $52.84 6 plans
Dedicated Server $41.30 - $263.67 28 plans
The Services & Prices are taken from www.hetzner.com

Hetzner Online Expert Review 2017

Written by: Michael Levanduski

Hetzner Online Rating

  • Reliability
    5 / 10
  • Pricing
    9 / 10
  • User Friendly
    3 / 10
  • Support
    6 / 10
  • Features
    5 / 10
5.6
Rated by Michael Levanduski

German hosting company

Hetzner is a hosting company based in Germany.  The company appears to have won quite a few awards including the GreenIT best practice award 2011, Bayerns Best 50 in 2012, and EMEA 2012 finalists.  That being said, however, their website is very simple and poorly designed, which is unfortunate. They do offer a number of different services that will likely meet your needs, and they have hosting based in Germany, which will be nice for many companies who are targeting that country or anywhere in Europe.

Uptime & Reliability

Compare
5

Not much information on uptime

I looked through their site and could not find any type of uptime guarantee or an approximate history of their uptime.  They do seem to use high quality hardware and data center facilities, which will likely limit any issues.  When I looked for reviews, and on their social media pages I did not find any indication that they are having any significant issues.  There was one person who commented that his site was down, but no matter how good the hosting is, you will have at least a few people complaining.

Features

Compare
5

Plenty of hosting options

This company offers basic shared hosting, VPS and dedicated hosting options.  They also have colocation options, domain registration and more.  Most of the features in each package they offer are fairly standard.  One really weird thing about their packages is they offer them based on levels, but not in a normal way.  For example, the entry level package is Level 1, but the next step up is Level 4 and then they jump to Level 9.  This just makes the whole thing more confusing than is needed. There are limits on disk space and transfer volume, though bandwidth does become unlimited after the level 1 package.  Most everything you could want in a package will be included at no extra charge, which is nice.

Support

Compare
6

Good quality support features

This company has a lot of options when it comes to getting the support you need.  You can email them directly, or use their 'email support robot' which can answer many issues.  THey also have a lot of documentation avaialble to help you with self-service. If you want to talk to a real person, they have a ticketing system that gets quick responses.  Overall, they do a good job of supporting the hosting that they provide.

Pricing

Compare
9

Fair pricing model

The prices are in Euros and are pretty much either in line with industry standards or slightly lower.  Level 1 starts at 1.90 Euro per month, and then the highest level of shared hosting is $19.90 Euro per month.  This includes the 19% VAT, which makes the pricing even more acceptable.  Overall, however, there is not much to complain about regarding their pricing structure.

Summary

Overall nice hosting option

When you look at their site you may think that they are a very basic/simple hosting company because of the design.  It looks like they created the website years ago and never had it updated.  Once you get past that, however, you can see that they offer a good service at a fair price.  If you are looking for German based hosting, this isn't a bad option to consider. Pros:

  • Fair prices
  • Easy to understand features
  • Won multiple awards

Cons:

  • Outdated looking site
  • No uptime guarantee
Read the full expert review Visit Hetzner Online See plans & pricing

Hetzner Online Prices, Plans & Features - 2017

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price
Web hosting level 1 2 GB 10 GB Unlimited $1.69
Web hosting level 4 10 GB Unlimited Unlimited $4.36
Web hosting level 9 25 GB Unlimited Unlimited $8.81
Web hosting level 19 50 GB Unlimited Unlimited $17.70

VPS Hosting Plans

Plan Name Space CPU RAM OS Price
CX10 25 GB 1 core 1 GB $4.13
CX20 50 GB 2 cores 2 GB $7.31
CX30 100 GB 2 cores 4 GB $12.60
CX40 200 GB 2 cores 8 GB $21.07
CX50 400 GB 4 cores 16 GB $31.66
CX60 600 GB 8 cores 32 GB $52.84

Dedicated Server Plans

Plan Name Space CPU RAM OS Price
EX40 4 TB 4 x 3.40GHz 32 GB $43.61
EX40-SSD 480 GB 4 x 3.40GHz 32 GB $52.50
EX40-Hybrid 4 TB 4 x 3.40GHz 32 GB $61.39
EX41 8 TB 4 x 3.40GHz 32 GB $41.30
EX41-SSD 1000 GB 4 x 3.40GHz 32 GB $41.30
EX41S 4 TB 4 x 3.40GHz 64 GB $41.30
EX41S-SSD 500 GB 4 x 3.40GHz 64 GB $41.30
EX51 8 TB 4 x 3.40GHz 64 GB $51.89
EX51-SSD 1000 GB 4 x 3.40GHz 64 GB $51.89
PX61 8 TB 4 x 3.60GHz 64 GB $62.48
PX61-SSD 960 GB 4 x 3.60GHz 64 GB $62.48
PX61-NVMe 1 TB 4 x 3.60GHz 64 GB $62.48
PX91 4 TB 6 x 3.50GHz 128 GB $97.00
PX91-SSD 480 GB 6 x 3.50GHz 128 GB $97.00
PX121 8 TB 6 x 3.50GHz 256 GB $123.69
PX121-SSD 960 GB 6 x 3.50GHz 256 GB $123.69
SX61 23.4 TB 4 x 3.40GHz 32 GB $73.06
SX131 58.6 TB 6 x 3.50GHz 64 GB $178.95
SX291 88 TB 6 x 3.50GHz 128 GB $263.67
DX141 960 GB 6 x 3.50GHz 64 GB $115.42
DX151 960 GB 8 x 2.10GHz 64 GB $136.60
DX291 960 GB 8 x 2.10GHz 128 GB $200.00
MC40 200 GB 2 cores 8 GB $51.89
MX90 6 TB 4 x 3.40GHz 16 GB $88.09
MX90-SSD 480 GB 4 x 3.40GHz 16 GB $88.09
MX121 8 TB 4 x 3.30GHz 32 GB $114.78
MX120-SSD 480 GB 4 x 3.30GHz 32 GB $114.78
MX151-SSD 1000 GB 6 x 3.20GHz 64 GB $141.48
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Server Locations

Nuremberg

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