Hetzner Online Reviews and Expert Opinion

Based on 73 reviews in 5 languages
6.6
Good

Customer score for Hetzner Online

  • Reliability
    6.5 / 10
  • Pricing
    7.5 / 10
  • User Friendly
    6.4 / 10
  • Support
    6.1 / 10
  • Features
    6.5 / 10

Detailed Scores / Summary

Reply to {{name}}

This is just for security measures, your email will not be used or published.

Share this review

Write a Review on Hetzner Online

Click here to upload a file
Remove screenshot
+ Add a screenshot
Submit Review Every review is being checked by our team.
If found proper & real it will be posted in up to 48 hours.
Our user’s trust is our #1 priority! So Hosting Companies can't pay to change or delete reviews.
Jason Ashton
United Kingdom
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

Disables servers due to a SINGLE complaint.

Service used: Dedicated Server - EX41-SSD
Hetzner disabled my server due to a single copyright complaint.

My site had over 2 million pages. It had been running for 2 years with ZERO issues.

Hetzner received ONE copyright notice and disabled the server. This caused a...Read More
user avatar
Katie Snow
Hi Jason, I'm sorry that you feel unfairly treated. However, if I know our abuse team, they probably gave you a chance to remove the copyrighted material. They tend to only cancel servers from people who do not cooperate with them...Read More
user avatar
jason
I did not have any copyrighted material on my website. Someone submitted an incorrect copyright claim. Hetzner always automatically assumes the person who sends the copyright claim is correct and is telling the truth. They always ...Read More
user avatar
Katie Snow
Jason, Did you respond to our abuse team's message in a timely manner? If not, our team assumed that you were not cooperating, and that is why your server was blocked. To protect the public, our team must respond quickly to abuse complaints. --Katie, Marketing
user avatar
Jason
I replied 55 minutes after receiving the abuse email.
Louise S. Pedersen
Denmark
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

Horrible Service!

Service used: Shared
Recently I ordered, or attempted to order a dedicated server through Hetzner. I was recommended this company by a friend, for their good support and service.

However, something in the initial order process may have gone wrong -...Read More
user avatar
Katie Snow
Hi Louise, I am very, very sorry for your negative experience. Our team did not tell you the reason for your account's rejection on purpose. It is our policy not to tell customers the reason. Why...?

We find that being less tra...Read More
John Haney
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

BAD COMPANY, CRIMINAL ENTERPRISE, DISTRIBUTES MALICIOUS CODE AND ROOT KITS

Service used: Shared
This rogue company is hosting international bots that spam root kits and malicious code to stolen email addresses. It is a criminal enterprise and should be shut down by Interpol.
user avatar
Katie Snow
Hi John, I am sorry that you have received spam from one of our customers. Please take a few quick minutes to send us an official abuse report. https://abuse.hetzner.com/issues/new?lang=en You will then receive an automated respon...Read More
M. Sébastien
France
  • Reliability 10
  • Pricing 10
  • User Friendly 8.0
  • Support 8.0
  • Features 8.0
8.8
NEW

Problem solved

Service used: Dedicated Server - EX41S
Today I give an opinion because the support does not communicate with customers, so it is difficult to solve a problem.

Yet this is a pity, because the home servers hetzner sound very good.

I ordered a server for a local cus...Read More
Today I change my comment following the return of the technical support of Hetzner, who finally answered my support ticket, hetzner to find a solution to the problem and I thank them.

We must admit that they are very good at providing quality services at a price they can control.
user avatar
Katie Snow
Hi Sebastian, I do not mean to be read, but I am not 100% sure that I have understood your comment. I think maybe you used an online translator to write your comment, because it is difficult to read.

Do you have a ticket numbe...Read More
user avatar
M. Sébastien
Hello,

Thank you for your return, yes I use Google translate to translate the commentary.

But I will change my comment, I finally received a favorable feedback on my situation, and I am so happy, a person from your home writ...Read More
user avatar
Katie Snow
Hi Sebastien, I am glad to hear that my colleagues were able to help you out! Enjoy your new server! --Katie
Sam Redfern
Ireland
  • Reliability 4.0
  • Pricing 10
  • User Friendly 8.0
  • Support 6.0
  • Features 6.0
6.8

Hetzner dedicated server: Great. Hetzner Cloud: Far too many outages

Service used: VPS - CX10
I've been a long-term customer of Hetzner (since around 2009) and their dedicated servers are fantastic. Unfortunately their cloud servers are not.. I've had a cloud package with them for a few months now and it's been constantly plagued by network outages.
user avatar
Katie Snow
Hi Sam, Thanks for the positive feedback on our dedicated servers and also for your honest feedback on our cloud servers. I will make sure to pass on both to my colleagues. --Katie, Marketing, Hetzner Online
user avatar
Sam
I feel a bit bad about the reliability rating I gave in a way.. for dedicated servers, it would be 5/5.
user avatar
Katie Snow
Thanks for that Sam, I'll make sure to pass that on, too. We appreciate it! --Katie
Angel J.
Macedonia
  • Reliability 8.0
  • Pricing 10
  • User Friendly 8.0
  • Support 4.0
  • Features 8.0
7.6

Deleted my servers cause I missed a €0.46 invoice

Service used: VPS - CX10
New customer, barely been with them for one month and they already cancelled my contract and deleted my servers cause I missed their unpaid invoice email of lousy €0.46. ONLY 1 email, they didn't send a reminder or a warning email...Read More
New customer, barely been with them for one month and they already cancelled my contract and deleted my servers cause I missed their unpaid invoice email of lousy €0.46. ONLY 1 email, they didn't send a reminder or a warning email...Read More
user avatar
Katie Snow

Hi Angel, Thanks for your feedback. Is it possible that you were a new customer when this issue with the invoice occured? We tend to be overly careful with new customers regarding invoicing. The reason is that our low prices at...Read More
Ray B.
Brazil
  • Reliability 2.0
  • Pricing 8.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
3.2

Beware! Don't get too enticed by their low price

Service used: Dedicated Server
After order is confirmed (and they take your credit card information and personal information) you receive a surprise email asking for you to scan your *passport* and send to them by *email*. No alternative way or method to certif...Read More
user avatar
Priyank
Passport as ID proof is pretty common for Hosting Providers to ask for. They are answerable to their government in case any illicit activity happens through their data centers. So the hosts deserve some basic but reliable KYC (Kno...Read More
user avatar
Katie Snoq
Hi Ray, Since it seems that I've already responded to one of your messages about our ID procedures, I'll try not to repeat myself.

Customers are naturally free to choose one of our competitors if they do not wish to send ID so...Read More
user avatar
Mash
Hi, just saved me some money here, thank you. I don't see why you asks people for Id's. Whatever, there are more services there. Thank you for saving me time and money :)
user avatar
Katie Snow
Hi Mash, We ask for IDs because our low prices unfortunately attract spammers and scammers. If we are not careful about which new customers we accept, this leads to abuse. We have a responsibility to protect other people on the In...Read More
Tolgahan cehreli
Turkey
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10

One of a greatest ever

Service used: Dedicated Server - PX61-NVMe
I started using hetzner few days ago, i can say that hetzner is far above the others. I tried cloud vps first and switched to dedicated servers to try, everything is amazing. Prices are affordable, service is solid, support is fas...Read More
user avatar
Andrea
Hi Tolgahan, Tank you for your 5 star rating! We are very happy that you are enjoying your Dedicated Root Server and we hope that you keep having fun with it! We also thank you for your honest criticism of the user interface. I will certainly pass this on to our technicians. --Andrea
Wojciech Kiczma
Poland
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10

Rock solid

Service used: Dedicated Server - EX40-SSD
Moved from OVH Polska
I have been a Hetzner customer for over a year, I have used root servers (EX40-SSD and EX61-NVMe) and some cloud instances, and during that time I have never had any problems or downtime. I am very impressed and I can recommend He...Read More
user avatar
Andrea
Hi Wojciech, Thank you very much for your feedback. We are so pleased to hear that you're happy with our Dedicated Root Servers and with our Hetzner Cloud and hope that you have fun with our products in future! --Andrea
Harri Paivaniemi
Finland
  • Reliability 10
  • Pricing 10
  • User Friendly 6.0
  • Support 6.0
  • Features 6.0
7.6

Cheap and works

Service used: VPS - CX10
Moved from Sigmatic
Have been using Hetzner for 2 years, first a server in Germany and now a cloud server in Finland. No problems, uptime is increasing. Hetzner is somehow odd and needs little bit time to get used to it but it's ok after u get familiar with it. Anyway nothing to complain for this price.
user avatar
Katie Snow
Hi Harri, We're glad to hear that you've been using our servers for 2 years and are a happy customer. Thanks for helping to spread the positive word about us! If you're interested, we also publish news about Hetzner Cloud and Hetz...Read More

Typical Hetzner Online Prices

Service Monthly Price Range
Shared Hosting $1.69 - $17.70 4 plans
VPS $4.13 - $52.84 6 plans
Dedicated Server $41.30 - $263.67 28 plans
The Services & Prices are taken from www.hetzner.com

Hetzner Online Expert Review 2018

Written by: Michael Lavnduski

Hetzner Online Rating

  • Reliability
    5 / 10
  • Pricing
    9 / 10
  • User Friendly
    3 / 10
  • Support
    6 / 10
  • Features
    5 / 10
5.6
Rated by Michael Lavnduski

German hosting company

Hetzner is a hosting company based in Germany.  The company appears to have won quite a few awards including the GreenIT best practice award 2011, Bayerns Best 50 in 2012, and EMEA 2012 finalists.  That being said, however, their website is very simple and poorly designed, which is unfortunate. They do offer a number of different services that will likely meet your needs, and they have hosting based in Germany, which will be nice for many companies who are targeting that country or anywhere in Europe.

Uptime & Reliability

Compare
5

Not much information on uptime

I looked through their site and could not find any type of uptime guarantee or an approximate history of their uptime.  They do seem to use high quality hardware and data center facilities, which will likely limit any issues.  When I looked for reviews, and on their social media pages I did not find any indication that they are having any significant issues.  There was one person who commented that his site was down, but no matter how good the hosting is, you will have at least a few people complaining.

Features

Compare
5

Plenty of hosting options

This company offers basic shared hosting, VPS and dedicated hosting options.  They also have colocation options, domain registration and more.  Most of the features in each package they offer are fairly standard.  One really weird thing about their packages is they offer them based on levels, but not in a normal way.  For example, the entry level package is Level 1, but the next step up is Level 4 and then they jump to Level 9.  This just makes the whole thing more confusing than is needed. There are limits on disk space and transfer volume, though bandwidth does become unlimited after the level 1 package.  Most everything you could want in a package will be included at no extra charge, which is nice.

Support

Compare
6

Good quality support features

This company has a lot of options when it comes to getting the support you need.  You can email them directly, or use their 'email support robot' which can answer many issues.  THey also have a lot of documentation avaialble to help you with self-service. If you want to talk to a real person, they have a ticketing system that gets quick responses.  Overall, they do a good job of supporting the hosting that they provide.

Pricing

Compare
9

Fair pricing model

The prices are in Euros and are pretty much either in line with industry standards or slightly lower.  Level 1 starts at 1.90 Euro per month, and then the highest level of shared hosting is $19.90 Euro per month.  This includes the 19% VAT, which makes the pricing even more acceptable.  Overall, however, there is not much to complain about regarding their pricing structure.

Summary

Overall nice hosting option

When you look at their site you may think that they are a very basic/simple hosting company because of the design.  It looks like they created the website years ago and never had it updated.  Once you get past that, however, you can see that they offer a good service at a fair price.  If you are looking for German based hosting, this isn't a bad option to consider. Pros:

  • Fair prices
  • Easy to understand features
  • Won multiple awards

Cons:

  • Outdated looking site
  • No uptime guarantee
Read the full expert review Visit Hetzner Online See plans & pricing

Hetzner Online Prices, Plans & Features - 2018

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price Score
2 GB 10.24 GB Unlimited $1.69 2.0
10 GB Unlimited Unlimited $4.36 2.0
25 GB Unlimited Unlimited $8.81 6.6
50 GB Unlimited Unlimited $17.70 8.8

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
25 GB 1 core 1 GB $4.13 5.9
50 GB 2 cores 2 GB $7.31 2.8
100 GB 2 cores 4 GB $12.60 10
200 GB 2 cores 8 GB $21.07 6.6
400 GB 4 cores 16 GB $31.66 6.6
600 GB 8 cores 32 GB $52.84 10

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
3.91 TB 4 x 3.40GHz 32 GB $43.61 2.0
480 GB 4 x 3.40GHz 32 GB $52.50 10
3.91 TB 4 x 3.40GHz 32 GB $61.39 6.6
7.81 TB 4 x 3.40GHz 32 GB $41.30 6.6
1000 GB 4 x 3.40GHz 32 GB $41.30 6.6
3.91 TB 4 x 3.40GHz 64 GB $41.30 8.8
500 GB 4 x 3.40GHz 64 GB $41.30 6.6
7.81 TB 4 x 3.40GHz 64 GB $51.89 6.6
1000 GB 4 x 3.40GHz 64 GB $51.89 6.6
7.81 TB 4 x 3.60GHz 64 GB $62.48 6.6
960 GB 4 x 3.60GHz 64 GB $62.48 6.6
1 TB 4 x 3.60GHz 64 GB $62.48 10
3.91 TB 6 x 3.50GHz 128 GB $97.00 6.6
480 GB 6 x 3.50GHz 128 GB $97.00 6.6
7.81 TB 6 x 3.50GHz 256 GB $123.69 6.6
960 GB 6 x 3.50GHz 256 GB $123.69 3.6
23.4 TB 4 x 3.40GHz 32 GB $73.06 6.6
58.6 TB 6 x 3.50GHz 64 GB $178.95 6.6
87.89 TB 6 x 3.50GHz 128 GB $263.67 6.6
960 GB 6 x 3.50GHz 64 GB $115.42 6.6
960 GB 8 x 2.10GHz 64 GB $136.60 6.6
960 GB 8 x 2.10GHz 128 GB $200.00 6.6
200 GB 2 cores 8 GB $51.89 6.6
5.86 TB 4 x 3.40GHz 16 GB $88.09 6.6
480 GB 4 x 3.40GHz 16 GB $88.09 6.6
7.81 TB 4 x 3.30GHz 32 GB $114.78 6.6
480 GB 4 x 3.30GHz 32 GB $114.78 6.6
1000 GB 6 x 3.20GHz 64 GB $141.48 6.6
Submit a Hetzner Online Coupon

Server Locations

Nuremberg

Hetzner Online doesn't suit your needs?

Check Similar Hosting Companies:
384 reviews
From $4.50 / month
347 reviews
From $2.15 / month
72 reviews
From $14.95 / month

Need help with finding the right host for your needs?

Answer a few very simple questions and you'll know Start Now