Hetzner Online Reviews and Expert Opinion

Based on 97 user review in 6 languages
6.3
DECENT

Customer score for Hetzner Online

  • Reliability
    6.2 / 10
  • Pricing
    7.3 / 10
  • User Friendly
    6.1 / 10
  • Support
    5.8 / 10
  • Features
    6.2 / 10

Detailed Scores / Summary

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G. de Graaf
Switzerland
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Hetzner scammers

Service used: Shared
Receiving a final payment warning. In this document they claim to have sent an invoice and two reminders. I have never heard of them.
After calling them i asked to speak to their Data Protection Officer as they are clearly in bre...Read More
Julia B
Julia B
Hi G. De Graaf, I‘m sorry that you are disappointed with our service. With the limited information here on HostAdvice I can only find a ticket that is 35 days old. If you give me the relevant ticket number we can look into this ca...Read More
G. de Graaf
G. de Graaf
The hole you are digging is getting larger and larger. I have never heard of you a couple of days ago. You are referring to something i dont know. How can i provide you then with something? Your departments know exactly what to do. Talk to them.
Szymon Zarzycki
Poland
  • Reliability6
  • Pricing6
  • User Friendly6
  • Support6
  • Features6
6.0

Hetzner Cloud Servers

Service used: Shared
What are your opinions about the cloud servers offer in hetzner? is stable and can be used seriously as a production server? Email Support 24/7 ?
Katie Snow
Katie Snow
Hi Szymon, Although there are technicians in our data centers 24/7/365 to maintain our data center infrastructure, we do not provide email support 24/7 for Hetzner Cloud customers. Our Cloud support team responds to tickets Monday...Read More
Kenneth Christensen
Denmark
  • Reliability8
  • Pricing10
  • User Friendly8
  • Support10
  • Features8
8.8

Very satisfied with the servers and support

Service used: Dedicated Server
My company have been using Hetzner's dedicated servers for the last 9 years.

Our SaaS is a B2B (thousands of companies are daily using our solution) solution running on dedicated servers from Hetzner.

We're very satisfied with the servers and support.
Katie Snow
Katie Snow
Hi Kenneth, Thanks for taking the time to share your positive experience with us. We're so happy that you and your clients are so satisfied with our services! And we look forward to the next nine years together. --Katie, Marketing, Hetzner Online
Chayan Asli
Iran
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Bad service and horrible customer service

Service used: Dedicated Server - MX90-SSD
I do not recommend them at all. Worst customer service. Ended switching to a much better hosting company. There are many more alternative with more reliable services and most importantly, better customer service.
Katie Snow
Katie Snow
Hi Chayan, I am sorry that you are disappointed with our services. How did we let you down? Could you please give me some more details, or better yet, give me the support ticket number for your case so that I can look at it myself...Read More
Alex Man
United Kingdom
  • Reliability4
  • Pricing4
  • User Friendly2
  • Support2
  • Features4
3.2

Avoid This Company!

Service used: Dedicated Server
Here are some terrible practices they employ:

1. Misleading marketing material regarding sales
2. Ignoring cancellation requests, even when they are completely valid and within the time allotted
3. Employment of shady payment...Read More
Katie Snow
Katie Snow
Hi Alex,

Thank you for your feedback.

1. Could you give me some more specifics? As a member of the marketing team, I am curious to know what you feel is misleading so that we can remedy it.
2. Could you give me a support...Read More
Alex Man
Alex Man
Not answering publicly, you can email me at: 5887963@gmail.com
ANdrew Macloud
Portugal
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Dont trust Germans

Service used: Dedicated Server - PX61-NVMe
The title says all... giving my id to them? lol hell no
Katie Snow
Katie Snow
Hi Andrew, There is a way for you to send your ID in an encrypted mail. For instructions on how to do this, please write to server-support@hetzner.com. In addition, we also immediately delete the ID after we verify your identity in accordance with the GDPR. --Katie, Marketing, Hetzner Online
Andrew Macloud
Andrew Macloud
According to several data protection laws in the EU what you do is ILLEGAL. It that said goodbye
Katie Snow
Katie Snow
Hi Andrew, We are in compliance with federal German data protection laws and with the EU's GDPR. If you have specific complaints or questions, our data protection officer will be happy to give you more information: data-protection@hetzner.com. --Katie, Marketing, Hetzner Online
Armen Y
Armen Y
Dear Katie,
Are you saying that you're the only German hosting company who is in compliance with German data protection laws?
I have been hosting with many hosting companies over the last 20 years (including many that operate i...Read More
Katie Snow
Katie Snow
Hi Armen Y, No, I never wrote that we were the only company in compliance with the GDPR and with German laws. That is clear to see from my earlier responses.
I am sorry if you do not like our policy. I did not comment here on wha...Read More
Edoo oo
Japan
  • Reliability6
  • Pricing10
  • User Friendly8
  • Support6
  • Features6
7.2

I have very slow IO experience on same location on plan CX21

Service used: VPS - CX20
running cmd : dd if=/dev/zero of=/tmp/output conv=fdatasync bs=384k count=1k; rm -f /tmp/output
left: average speed 250 MB/s
right: average speed 800 MB/s
https://imgur.com/a/nGnKjqo
When I sent them this msg, they said IO spe...Read More
 
Katie Snow
Katie Snow
Hi Edoo oo, Thanks for your feedback. I am sorry that you are unsatisfied with our service. If you would like, I can ask someone to review your case. (Please give me your last ticket number.) We also offer a CCX21 server (dedicate...Read More
Georgi Ivanov
Germany
  • Reliability2
  • Pricing8
  • User Friendly6
  • Support8
  • Features8
6.4

Very bad reliability

Service used: Dedicated Server - PX61-NVMe
We have 60+ dedicated servers at Hetzner.
Every second day we have problems with the connections between the servers. And this is without mentioning their non-stop maintenance.
Keeping a distributed system at Hetzner is a challe...Read More
Katie Snow
Katie Snow
Hi Georg, Thank you for taking the time to write your honest feedback. I am sorry that you are unsatisfied with our service. Are there any specific support tickets that you would like me to look at? (I assume that you have contacted us about this issue.) --Katie, Marketing, Hetzner Online
Georgi Ivanov
Georgi Ivanov
I don\'t have any support tickets except the HW failures, but i can give you a glimps of the \"maintenance\" issues:
The first 5 are form today.

Hetzner Online Statusmeldung: Maintenance work on switches in FSN1-DC5, FSN1-... ...Read More
Katie Snow
Katie Snow
Hi Georgi, I am sorry, but without more customer information, I cannot tell to what degree this maintenance work applies to you. Maintenance work is an important aspect to running a modern data center and making sure that customer...Read More
Albert Gonwaless
Israel
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support8
  • Features10
9.6

Low Price, with all u need

Service used: VPS - CX50
Moved from OVH.com
A good price, the internet poet is Excellent i got 1000/1500Mbps on VPS!! They have a good up-time and DDos Protection.
Katie Snow
Katie Snow
Hi Albert, Thanks so much for the detailed feedback! We're so happy to hear that you're pleased with our services! Thanks for helping us spread the good word about Hetzner Online! --Katie, Marketing, Hetzner Online
Rahul Mukati
India
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support8
  • Features6
8.8

Good Service

Service used: Shared
Using their Cloud from a year almost and its amazing! Just waiting for them to bring block storage for cloud servers.
Katie Snow
Katie Snow
Hi Rahul, Thanks for the feedback about Hetzner Cloud. There's good news for you! We are now running a free and open beta test for a block storage feature called Volumes: https://www.hetzner.com/news/10-18-cloud-volumes/ Why don't you give it a try...? --Katie, Marketing, Hetzner Online

Typical Hetzner Online Prices

Service Monthly Price Range
Shared Hosting $1.69 - $17.70 4 plans
VPS $4.13 - $52.84 6 plans
Dedicated Server $41.30 - $263.67 28 plans
The Services & Prices are taken from www.hetzner.com

Hetzner Online Expert Review 2019

Written by: Michael Lavnduski

Hetzner Online Rating

  • Reliability
    5 / 10
  • Pricing
    9 / 10
  • User Friendly
    3 / 10
  • Support
    6 / 10
  • Features
    5 / 10
5.6
Rated by Michael Lavnduski

Expert Overview

German hosting company

Hetzner is a hosting company based in Germany.  The company appears to have won quite a few awards including the GreenIT best practice award 2011, Bayerns Best 50 in 2012, and EMEA 2012 finalists.  That being said, however, their website is very simple and poorly designed, which is unfortunate. They do offer a number of different services that will likely meet your needs, and they have hosting based in Germany, which will be nice for many companies who are targeting that country or anywhere in Europe.

Uptime & Reliability

Not much information on uptime

I looked through their site and could not find any type of uptime guarantee or an approximate history of their uptime.  They do seem to use high quality hardware and data center facilities, which will likely limit any issues.  When I looked for reviews, and on their social media pages I did not find any indication that they are having any significant issues.  There was one person who commented that his site was down, but no matter how good the hosting is, you will have at least a few people complaining.

Features

Plenty of hosting options

This company offers basic shared hosting, VPS and dedicated hosting options.  They also have colocation options, domain registration and more.  Most of the features in each package they offer are fairly standard.  One really weird thing about their packages is they offer them based on levels, but not in a normal way.  For example, the entry level package is Level 1, but the next step up is Level 4 and then they jump to Level 9.  This just makes the whole thing more confusing than is needed. There are limits on disk space and transfer volume, though bandwidth does become unlimited after the level 1 package.  Most everything you could want in a package will be included at no extra charge, which is nice.

Support

Good quality support features

This company has a lot of options when it comes to getting the support you need.  You can email them directly, or use their 'email support robot' which can answer many issues.  THey also have a lot of documentation avaialble to help you with self-service. If you want to talk to a real person, they have a ticketing system that gets quick responses.  Overall, they do a good job of supporting the hosting that they provide.

Pricing

Fair pricing model

The prices are in Euros and are pretty much either in line with industry standards or slightly lower.  Level 1 starts at 1.90 Euro per month, and then the highest level of shared hosting is $19.90 Euro per month.  This includes the 19% VAT, which makes the pricing even more acceptable.  Overall, however, there is not much to complain about regarding their pricing structure.

Summary

Overall nice hosting option

When you look at their site you may think that they are a very basic/simple hosting company because of the design.  It looks like they created the website years ago and never had it updated.  Once you get past that, however, you can see that they offer a good service at a fair price.  If you are looking for German based hosting, this isn't a bad option to consider. Pros:

  • Fair prices
  • Easy to understand features
  • Won multiple awards

Cons:

  • Outdated looking site
  • No uptime guarantee
Read the full expert review Visit Hetzner Online See plans & pricing

Hetzner Online Prices, Plans & Features - 2019

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
2 GB 10.24 GB $1.69 2.0
10 GB Unlimited $4.36 2.0
25 GB Unlimited $8.81 6.3
50 GB Unlimited $17.70 6.5

VPS Hosting Plans

Plan Name Space RAM OS Price Score
25 GB 1 GB $4.13 5.9
50 GB 2 GB $7.31 6.7
100 GB 4 GB $12.60 7.0
200 GB 8 GB $21.07 6.3
400 GB 16 GB $31.66 9.6
600 GB 32 GB $52.84 10

Dedicated Server Plans

Plan Name Space RAM OS Price Score
3.91 TB 32 GB $43.61 2.0
480 GB 32 GB $52.50 10
3.91 TB 32 GB $61.39 6.3
7.81 TB 32 GB $41.30 7.4
1000 GB 32 GB $41.30 2.0
3.91 TB 64 GB $41.30 8.8
500 GB 64 GB $41.30 6.3
7.81 TB 64 GB $51.89 7.6
1000 GB 64 GB $51.89 6.3
7.81 TB 64 GB $62.48 6.3
960 GB 64 GB $62.48 6.3
1 TB 64 GB $62.48 6.1
3.91 TB 128 GB $97.00 10
480 GB 128 GB $97.00 6.3
7.81 TB 256 GB $123.69 6.3
960 GB 256 GB $123.69 3.6
23.4 TB 32 GB $73.06 6.3
58.6 TB 64 GB $178.95 6.3
87.89 TB 128 GB $263.67 6.3
960 GB 64 GB $115.42 6.3
960 GB 64 GB $136.60 6.3
960 GB 128 GB $200.00 6.3
200 GB 8 GB $51.89 6.3
5.86 TB 16 GB $88.09 6.3
480 GB 16 GB $88.09 2.0
7.81 TB 32 GB $114.78 6.3
480 GB 32 GB $114.78 6.3
1000 GB 64 GB $141.48 6.3
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Server Locations

Nuremberg

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