Hetzner Online Reviews and Expert Opinion

Based on 202 user reviews in 13 languages

Customer score for Hetzner Online

  • Reliability
    5.4 / 10
  • Pricing
    6.4 / 10
  • User Friendly
    5.2 / 10
  • Support
    4.9 / 10
  • Features
    5.5 / 10

Detailed Scores / Summary

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Beedslol Kuntus
Beedslol Kuntus
United Arab Emirates
  • Reliability10
  • Pricing10
  • User Friendly8
  • Support8
  • Features8

I don't know what's wrong with these people here...

I don't know where to start and where to end, it's sad a good provider like this one gets buried down the hole by stupid people complaining about the verification issue, I mean, NONE of them actually have the real experience of th...Read More
S. H.
S. H.
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2

Account disabled without notice

Service used: VPS
My account got disabled without any sort of notice or listed reason, causing almost a month of data loss, and costumer support hasn't gotten back to me in more than a week. And reading through the reviews here, this seems to be a ...Read More
Hetzner Online
Dear S.H., I don't know the specifics of your case because I don't have enough information here to identify you. Perhaps you could give me a ticket number, and then I can try to respond better. Thanks in advance for that.
Howeve...Read More
Michal Brichacek
  • Reliability2
  • Pricing6
  • User Friendly2
  • Support2
  • Features6

Appalling Customer Service

Service used: Dedicated Server
I have had an absolutely terrible experience with this company. I used their services for a short period of time, then decided to close my account. I was not informed of any outstanding balances before doing so. The next day I was...Read More
Hetzner Online
Hello Michal, as far as I can see your account was already reactivated on May 03, 2021 for a few hours, so you have the possibility to pay with paypal. Unfortunately, you did not reply to our support message until today, so please...Read More
Ivan sert
Ivan sert
  • Reliability4
  • Pricing8
  • User Friendly4
  • Support2
  • Features4

awful support - canceling all my servers

Service used: Dedicated Server - EX51-SSD
They are randomly disabling account even though I sent valid ID few times. When they disable it then i would sent SAME ID to support and after about 10-15 days I will get confirmation that account is no longer disabled. 10-15 DAYS...Read More
The King
The King
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support10
  • Features10

Amazing server!

Service used: Dedicated Server - EX41-SSD
For just 34 euros per month, you get a server with a Ryzen 5 3600 and 64GB of DDR4 RAM. They are very reliable and you can trust them when it counts. Despite the already amazing value on paper, they undervalue and over-deliver. I'...Read More
Not to mention now they are giving 5950X for like really affordable prices. They however bumped up their setup fees, the server is actually under a huge demand and given that the specific SKU of the Processor is not produced at a ...Read More

Typical Hetzner Online Prices

Service Monthly Price Range
Shared Hosting $1.99 - $20.85 4 plans
VPS $4.87 - $62.25 6 plans
Dedicated Server $48.65 - $310.60 28 plans
The Services & Prices are taken from www.hetzner.com

Hetzner Online Expert Review 2021

Written by: Michael Lavnduski

Hetzner Online Rating

  • Reliability
    5 / 10
  • Pricing
    9 / 10
  • User Friendly
    3 / 10
  • Support
    6 / 10
  • Features
    5 / 10
Rated by Michael Lavnduski

Expert Overview

German hosting company

Hetzner is a hosting company based in Germany.  The company appears to have won quite a few awards including the GreenIT best practice award 2011, Bayerns Best 50 in 2012, and EMEA 2012 finalists.  That being said, however, their website is very simple and poorly designed, which is unfortunate. They do offer a number of different services that will likely meet your needs, and they have hosting based in Germany, which will be nice for many companies who are targeting that country or anywhere in Europe.

Uptime & Reliability

Not much information on uptime

I looked through their site and could not find any type of uptime guarantee or an approximate history of their uptime.  They do seem to use high quality hardware and data center facilities, which will likely limit any issues.  When I looked for reviews, and on their social media pages I did not find any indication that they are having any significant issues.  There was one person who commented that his site was down, but no matter how good the hosting is, you will have at least a few people complaining.


Plenty of hosting options

This company offers basic shared hosting, VPS and dedicated hosting options.  They also have colocation options, domain registration and more.  Most of the features in each package they offer are fairly standard.  One really weird thing about their packages is they offer them based on levels, but not in a normal way.  For example, the entry level package is Level 1, but the next step up is Level 4 and then they jump to Level 9.  This just makes the whole thing more confusing than is needed. There are limits on disk space and transfer volume, though bandwidth does become unlimited after the level 1 package.  Most everything you could want in a package will be included at no extra charge, which is nice.


Good quality support features

This company has a lot of options when it comes to getting the support you need.  You can email them directly, or use their 'email support robot' which can answer many issues.  THey also have a lot of documentation avaialble to help you with self-service. If you want to talk to a real person, they have a ticketing system that gets quick responses.  Overall, they do a good job of supporting the hosting that they provide.


Fair pricing model

The prices are in Euros and are pretty much either in line with industry standards or slightly lower.  Level 1 starts at 1.90 Euro per month, and then the highest level of shared hosting is $19.90 Euro per month.  This includes the 19% VAT, which makes the pricing even more acceptable.  Overall, however, there is not much to complain about regarding their pricing structure.


Overall nice hosting option

When you look at their site you may think that they are a very basic/simple hosting company because of the design.  It looks like they created the website years ago and never had it updated.  Once you get past that, however, you can see that they offer a good service at a fair price.  If you are looking for German based hosting, this isn't a bad option to consider. Pros:

  • Fair prices
  • Easy to understand features
  • Won multiple awards


  • Outdated looking site
  • No uptime guarantee
Read the full expert review Visit Hetzner Online See Plans & Pricing

Hetzner Online Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
Web hosting level 1 2 GB 10.24 GB $1.99 3.4
Web hosting level 4 10 GB Unlimited $5.14 2.0
Web hosting level 9 25 GB Unlimited $10.38 5.5
Web hosting level 19 50 GB Unlimited $20.85 6.5

VPS Hosting Plans

Plan Name Space RAM OS Price Score
CX10 25 GB 1 GB $4.87 5.1
CX20 50 GB 2 GB $8.61 4.5
CX30 100 GB 4 GB $14.84 4.7
CX40 200 GB 8 GB $24.82 4.3
CX50 400 GB 16 GB $37.30 9.6
CX60 600 GB 32 GB $62.25 6.0

Dedicated Server Plans

Plan Name Space RAM OS Price Score
EX40 3.91 TB 32 GB $51.37 3.3
EX40-SSD 480 GB 32 GB $61.85 5.9
EX40-Hybrid 3.91 TB 32 GB $72.32 5.5
EX41 7.81 TB 32 GB $48.65 6.6
EX41-SSD 1000 GB 32 GB $48.65 5.6
EX41S 3.91 TB 64 GB $48.65 5.4
EX41S-SSD 500 GB 64 GB $48.65 9.2
EX51 7.81 TB 64 GB $61.13 7.6
EX51-SSD 1000 GB 64 GB $61.13 3.9
PX61 7.81 TB 64 GB $73.60 5.5
PX61-SSD 960 GB 64 GB $73.60 7.1
PX61-NVMe 1 TB 64 GB $73.60 6.3
PX91 3.91 TB 128 GB $114.27 7.6
PX91-SSD 480 GB 128 GB $114.27 5.5
PX121 7.81 TB 256 GB $145.71 5.5
PX121-SSD 960 GB 256 GB $145.71 3.6
SX61 23.4 TB 32 GB $86.06 5.5
SX131 58.6 TB 64 GB $210.80 5.5
SX291 87.89 TB 128 GB $310.60 5.5
DX141 960 GB 64 GB $135.96 5.5
DX151 960 GB 64 GB $160.91 5.5
DX291 960 GB 128 GB $235.60 5.5
MC40 200 GB 8 GB $61.13 4.8
MX90 5.86 TB 16 GB $103.77 5.5
MX90-SSD 480 GB 16 GB $103.77 2.0
MX121 7.81 TB 32 GB $135.21 5.5
MX120-SSD 480 GB 32 GB $135.21 5.5
MX151-SSD 1000 GB 64 GB $166.66 5.5
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