Hetzner Online Reviews and Expert Opinion

Based on 107 user review in 6 languages
6.0
DECENT

Customer score for Hetzner Online

  • Reliability
    5.9 / 10
  • Pricing
    7.0 / 10
  • User Friendly
    5.8 / 10
  • Support
    5.5 / 10
  • Features
    6.0 / 10

Detailed Scores / Summary

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Moh Ali
Indonesia
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0
NEW

Rejection of Your account #K0538573819 Inbo

Service used: Shared
Im from Indonesia , My friends told me to try use your product because cheap and awesome and you send email to me about this ? What the hell , 😥

Dear Mr Moh Ali

After reviewing your updated customer information, we have deci...Read More
Julia, Marketing bei Hetzner Online
Julia, Marketing bei Hetzner Online
Hi Moh Ali, I'm sorry that your account has been rejected.

Because our prices are that low, we unfortunately attract a lot of spammers. And we want to prevent scammers from avtivating an account with us. This is why we use sof...Read More
Nawfal Mohammed
Iraq
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0
NEW

Very bad

This website is so bad company because the website don't allow me to buy vps without any reason just refused me because i'm arabian guy from iraq !! is that normal for everyone here ??? So that's means this company is a racist site and not an investment site
Julia, Marketing bei Hetzner Online
Julia, Marketing bei Hetzner Online
Hello Nawfal,

at first I would like to apologize for the frustration about your account rejection. I understand how this feels and I am sorry about it. Please know that we did not reject your account because you are from Iraq....Read More
Maxi Max
United Kingdom
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0
NEW

Subnet Service

Service used: Dedicated Server
Bought two servers. For one server, I chose the subnet connection service (One additional subnet / 29 (Price (monthly): € 6.72 / Setup (once): € 0.00.) I waited for 4 days. I have several sites and I want to distribute traffic for...Read More
Julia, Marketing bei Hetzner Online
Julia, Marketing bei Hetzner Online
Hi Maxi,

I'm sorry to hear that you're frustrated with our service. With only limited information it's hard to understand what has happened here. Do you want to send me a ticket number so I can look into your case and explain ...Read More
Dov Keshet
Israel
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0
NEW

Buyer Beware

Service used: VPS
Very disturbing experience compared with other companies. The whole process is tedious and incoherent, especially regarding user name and password. I finally succeeded in setting up a server but couldn't log in because of their co...Read More
Julia, Marketing bei Hetzner Online
Julia, Marketing bei Hetzner Online
Hi Dov,

I'm sorry that you find our registration and login process frustrating. Please know that it is never in our intention to stress you or any of our customers. We do have this rather strict registration rules because it h...Read More
Seff Parker
India
  • Reliability2
  • Pricing4
  • User Friendly2
  • Support2
  • Features6
3.2

Awful Support. NOT recommended!

Service used: Dedicated Server
Production server went down for hours. Even the rescue mode was down and server reboots from the broken harddisk instead of rescue OS. No live chat, no replies to mails, support requests, nothing.
Katie Snow
Katie Snow
Hi Seff, I'm concerned that you wrote that you've had no response to your support request. Do you have a ticket number that I can look at so I can find out what happened in your case? Thank you in advance. --Katie, Marketing, Hetzner Online

Typical Hetzner Online Prices

Service Monthly Price Range
Shared Hosting $1.69 - $17.70 4 plans
VPS $4.13 - $52.84 6 plans
Dedicated Server $41.30 - $263.67 28 plans
The Services & Prices are taken from www.hetzner.com

Hetzner Online Expert Review 2019

Written by: Michael Lavnduski

Hetzner Online Rating

  • Reliability
    5 / 10
  • Pricing
    9 / 10
  • User Friendly
    3 / 10
  • Support
    6 / 10
  • Features
    5 / 10
5.6
Rated by Michael Lavnduski

Expert Overview

German hosting company

Hetzner is a hosting company based in Germany.  The company appears to have won quite a few awards including the GreenIT best practice award 2011, Bayerns Best 50 in 2012, and EMEA 2012 finalists.  That being said, however, their website is very simple and poorly designed, which is unfortunate. They do offer a number of different services that will likely meet your needs, and they have hosting based in Germany, which will be nice for many companies who are targeting that country or anywhere in Europe.

Uptime & Reliability

Not much information on uptime

I looked through their site and could not find any type of uptime guarantee or an approximate history of their uptime.  They do seem to use high quality hardware and data center facilities, which will likely limit any issues.  When I looked for reviews, and on their social media pages I did not find any indication that they are having any significant issues.  There was one person who commented that his site was down, but no matter how good the hosting is, you will have at least a few people complaining.

Features

Plenty of hosting options

This company offers basic shared hosting, VPS and dedicated hosting options.  They also have colocation options, domain registration and more.  Most of the features in each package they offer are fairly standard.  One really weird thing about their packages is they offer them based on levels, but not in a normal way.  For example, the entry level package is Level 1, but the next step up is Level 4 and then they jump to Level 9.  This just makes the whole thing more confusing than is needed. There are limits on disk space and transfer volume, though bandwidth does become unlimited after the level 1 package.  Most everything you could want in a package will be included at no extra charge, which is nice.

Support

Good quality support features

This company has a lot of options when it comes to getting the support you need.  You can email them directly, or use their 'email support robot' which can answer many issues.  THey also have a lot of documentation avaialble to help you with self-service. If you want to talk to a real person, they have a ticketing system that gets quick responses.  Overall, they do a good job of supporting the hosting that they provide.

Pricing

Fair pricing model

The prices are in Euros and are pretty much either in line with industry standards or slightly lower.  Level 1 starts at 1.90 Euro per month, and then the highest level of shared hosting is $19.90 Euro per month.  This includes the 19% VAT, which makes the pricing even more acceptable.  Overall, however, there is not much to complain about regarding their pricing structure.

Summary

Overall nice hosting option

When you look at their site you may think that they are a very basic/simple hosting company because of the design.  It looks like they created the website years ago and never had it updated.  Once you get past that, however, you can see that they offer a good service at a fair price.  If you are looking for German based hosting, this isn't a bad option to consider. Pros:

  • Fair prices
  • Easy to understand features
  • Won multiple awards

Cons:

  • Outdated looking site
  • No uptime guarantee
Read the full expert review Visit Hetzner Online See plans & pricing

Hetzner Online Prices, Plans & Features - 2019

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
2 GB 10.24 GB $1.69 2.0
10 GB Unlimited $4.36 2.0
25 GB Unlimited $8.81 6.0
50 GB Unlimited $17.70 6.5

VPS Hosting Plans

Plan Name Space RAM OS Price Score
25 GB 1 GB $4.13 6.4
50 GB 2 GB $7.31 6.7
100 GB 4 GB $12.60 7.0
200 GB 8 GB $21.07 6.0
400 GB 16 GB $31.66 9.6
600 GB 32 GB $52.84 10

Dedicated Server Plans

Plan Name Space RAM OS Price Score
3.91 TB 32 GB $43.61 2.0
480 GB 32 GB $52.50 10
3.91 TB 32 GB $61.39 6.0
7.81 TB 32 GB $41.30 7.4
1000 GB 32 GB $41.30 2.0
3.91 TB 64 GB $41.30 8.8
500 GB 64 GB $41.30 6.0
7.81 TB 64 GB $51.89 7.6
1000 GB 64 GB $51.89 6.0
7.81 TB 64 GB $62.48 6.0
960 GB 64 GB $62.48 6.0
1 TB 64 GB $62.48 6.1
3.91 TB 128 GB $97.00 10
480 GB 128 GB $97.00 6.0
7.81 TB 256 GB $123.69 6.0
960 GB 256 GB $123.69 3.6
23.4 TB 32 GB $73.06 6.0
58.6 TB 64 GB $178.95 6.0
87.89 TB 128 GB $263.67 6.0
960 GB 64 GB $115.42 6.0
960 GB 64 GB $136.60 6.0
960 GB 128 GB $200.00 6.0
200 GB 8 GB $51.89 6.0
5.86 TB 16 GB $88.09 6.0
480 GB 16 GB $88.09 2.0
7.81 TB 32 GB $114.78 6.0
480 GB 32 GB $114.78 6.0
1000 GB 64 GB $141.48 6.0
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Server Locations

Nuremberg

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