Heart Internet Reviews and Expert Opinion

Based on 34 user review in 1 language
3.9
POOR

Customer score for Heart Internet

  • Reliability
    3.2 / 10
  • Pricing
    4.4 / 10
  • User Friendly
    4.2 / 10
  • Support
    3.4 / 10
  • Features
    4.5 / 10

Detailed Scores / Summary

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Shaun Gill
United Kingdom
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support4
  • Features2
2.4
NEW

Used to be great, not now

Service used: Resellers
Heart Internet used to be great 10 years ago, however websites hosted now are either constantly slow or going down. They\'ve had enough of my cash and patience now so I\'m currently in the process of moving elsewhere.
Michael Johnson
United Kingdom
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0
NEW

Regular total failures and downtime cost us in many lost clients

Service used: Dedicated Server
In recent months support has been dreadful and outages are common and can last for days. We and many other web design agencies are running away before the next inevitable disaster. Avoid them at all costs. Better value and features are available from many other hosts.
Nick Burrage
United Kingdom
  • Reliability2
  • Pricing6
  • User Friendly4
  • Support4
  • Features2
3.6
NEW

This is a pitiful web host - avoid at all costs

Service used: Resellers
Heart Internet service outages are now so common that they hardly cause any surprise. With over 200 sites on the service they do however cause a lot of chaos and lost business for us. This company constantly embarasses my business. Avoid them at all costs - they are totally unreliable.
Steve Wood
United Kingdom
  • Reliability2
  • Pricing2
  • User Friendly4
  • Support2
  • Features4
2.8
NEW

Time to change providers !

Service used: Resellers
Very poor service, support and relaibility - it took them 4 days recently to get just one email server back up and running. Today all of their servers appear to be down since 03:00 this morning (its now 11:00 and no sign of being resolved) . Time to move to another reseller provider I think.
Andrew S
United Kingdom
  • Reliability6
  • Pricing8
  • User Friendly4
  • Support4
  • Features2
4.8

No care for you or your business

Service used: Resellers
Been using the reseller service for around 5 years and manage a small number of client websites. They advertise all things as unlimited but we found that even an average size website (online store, circa 500 products) with a singl...Read More
Martin Smart
United Kingdom
  • Reliability4
  • Pricing6
  • User Friendly4
  • Support2
  • Features2
3.6

Was once good, now utter garbage

Service used: Resellers
In 2007 Heart was great, UK Support fast and efficient over the years seen constant outages, price rises and support now moved abroad to people who really couldn't give a crap! Now in the process of moving all websites from them
Paul Clarke
United Kingdom
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support4
  • Features2
2.4

Long Time Reseller Looking To Get Out Fast

Service used: Resellers
We've been a Heart Internet reseller for 9 years, we've endured many outages, the last one went on for days after they lost power to one of their facilities (!) and we had to re-build our VPS servers.

Now - without notice - the...Read More
Dan Slade
United Kingdom
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features6
2.8

Avoid at all cost

Service used: Resellers
Heart Internet was great when I first started using them as a Reseller, and I was happy to recommend them to everyone. However, in the last couple of years they have nose-dived at a spectacular rate (but their prices haven't). Con...Read More

Typical Heart Internet Prices

Service Monthly Price Range
Shared Hosting $3.69 - $16.07 3 plans
VPS $17.79 - $80.11 3 plans
Dedicated Server $118.69 - $534.15 5 plans
The Services & Prices are taken from www.heartinternet.uk

Heart Internet Expert Review 2018

Written by: Michael Lavnduski

Heart Internet Rating

  • Reliability
    9 / 10
  • Pricing
    9 / 10
  • User Friendly
    9 / 10
  • Support
    8 / 10
  • Features
    10 / 10
9
Rated by Michael Lavnduski

Great services and reliable hosting for all customer types

Heart Internet offers many great hosting options to choose from, including reseller hosting, VPS or dedicated servers.  They have been around for quite a long time.  They were purchased by Host Europe Group, which is the largest privately held hosting company in the EU.  They do operate mostly independently, however, with just the backing of the larger company for support. This hosting company was founded when several top employees of Webfusion broke away to start their own hosting company.  These were individuals who started the reseller hosting option, so they really provide a lot of great features in this area. Their Linux-based shared hosting is well maintained, which is very important.  Many hosting companies that have VPS and dedicated options really only put shared hosting out as an afterthought, but that is not the case here. Overall, this is a great UK based hosting company that can meet the needs of virtually any sized website.

Uptime & Reliability

Compare
9

Great uptime guarantees for VPS & Dedicated packages

If you sign up for a VPS package you will be given a 99.99% uptime SLA.  For the dedicated servers, you get a 99.9% uptime guarantee.  Both of these are great, and reflect the fact that they have put a lot of work into their data center, the hardware and the software as well.  In the event that they don't meet these SLAs, they will provide you with a credit on your account for a full day's service for each hour beyond 4 hours that your site is down. While the shared hosting packages don't come with any type of guarantee, they also don't experience much down time at all.  Customers are generally happy with their reliability at every level.

Features

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10

Lots of great free and premium features available

In addition to all the standard features that you would expect from a hosting company, they also offer a variety of great little extras.  Based on the hosting package you choose, there will be a long list of features that come included.  Things like picture gallerias, automatic backups, and much more. You can also pay extra for things like dedicated IP addresses, premium email boxes with extra storage and more.  They really make it easy to get exactly what you need from their services. They also provide initial setup options where they can help get your site up and running quickly and easily, which is perfect for non-techie people who are just starting up a new website.

Support

Compare
8

Great support but no phone option

The technical support provided by Heart Internet is actually quite good.  The one major problem with it, however, is that they don't offer a call in number.  You have to work with their online ticketing option in order to get service.  Many people, especially those with higher end hosting needs, like having the ability to call in and speak directly with the support techs. In addition to their online ticketing system, they also have very active social media accounts where they can provide help when needed.  When working with techs on social media or through their official ticketing system, they are very competent and can fix most issues very quickly.

Pricing

Compare
9

Great prices at all hosting tiers

Heart Internet hosting offers some of the best prices for their hosting at all the levels. From an entry level package that is under 3 Euros per month all the way up to their dedicated servers.  When you look at all the different features that you're getting at each level, it is easy to see just what a great deal they are offering. They also have a 30-day money back guarantee where they promise a 'no-fuss' refund.  If you're not happy with the services or the price, you can always move on, which is nice.

Summary

Great hosting for all types of UK websites

Overall, Heart Internet offers great hosting at all levels. From the most basic of shared hosting to advanced dedicated servers, and everything in between.  Due to the fact that they offer such a wide range of services, this is a great company for any sites that are just starting out, but have a lot of potential.  You can always move from a simple shared hosting plan up to more powerful services as your site gets more popular. Pros:
  • A wide range of hosting package options
  • Many features to choose from (some for a premium price)
  • Fair prices at all levels
  • 30 day money back guarantee
  • Nice up time SLAs for VPS and dedicated hosting packages
Cons:
  • They only have a custom control panel (it is a nice one, but many people prefer cPanel or Plesk)
  • No phone support
Read the full expert review Visit Heart Internet See plans & pricing

Heart Internet Prices, Plans & Features - 2018

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price Score
5 GB 30 TB Unlimited $3.69 3.9
Unlimited Unlimited Unlimited $11.13 3.9
Unlimited Unlimited Unlimited $16.07 2.0

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
50 GB 1 core 1 GB $17.79 3.9
25 GB 2 cores 3 GB $56.37 3.6
50 GB 4 cores 6 GB $80.11 3.0

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
320 GB 2 x 2.33GHz 4 GB $118.69 3.9
500 GB 4 x 2.50GHz 8 GB $192.88 3.9
1.95 TB 4 x 2.93GHz 16 GB $296.74 3.9
3.91 TB 8 x 2.40GHz 16 GB $415.44 3.9
600 GB 8 x 2.80GHz 32 GB $534.15 3.9
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Server Locations

United Kingdom

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