Infrastructure as a Service Provider
NetDepot is an Infrastructure as a Service (IaaS) provider based in Houston, TX with additional data center operations in Atlanta, GA. The firm is also opening centers in New York, NY, Los Angeles, CA, Chicago, IL as well as a location (in an undisclosed city) opening in Canada to be opened in April 2015.
Uptime & Reliability
Not much information, but likely good uptime
With the number of company-owned data centers and the terms clearly defined, there is little doubt that NetDepot could offer top-notch reliability and delivery of IaaS to all of their customers.
Not exactly a hosting company
By purposely avoiding web hosting, NetDepot clearly chose IaaS as a primary offering; the level of their operation definitely is not priced or provisioned for the casual user. This decision has allowed them to put all efforts into delivering top-quality services to business customers only.
While not inexpensive, even the base dedicated servers is loaded with powerful hardware: a Xeon single processor with 4 CPUs operating at 3.3 Ghz, 8 GB RAM, 1 TB of disk space and 20 TB of bandwidth monthly. With 2 intermediate packages available, the top server has the same 20 TB of bandwidth, but the processor is a dual processor Xeon with 12 CPUs, 32 GB RAM and 2 TB of disk space.
Cloud servers can not only provisioned as soon as payment is processed, but can also be billed monthly or hourly. This could be a great option for smaller companies who need heavy-duty applications, but only have the demand for them on a limited basis. Cloud servers range from 2 CPU cores with 512 MB of RAM, 30 GB of disk space and 1 TB of bandwidth to a whopping 96 GB of RAM, a 20 CPU core, and 60 TB of bandwidth a month.
All packages, cloud and dedicated are offered without setup fees and are easily customizable to meet customer needs should the standard packages need adjustment.
Great support services
A chat window opened asking if I had any questions or needed support within 90 seconds of landing on NetDepot’s site; a phone number and ticketing system is also provided. One thing that I found a bit odd was that the knowledgebase was limited to billing and pre-sales categories.
The ticketing system consisted of two portals, each requiring validation, a NetDepot-branded one for customers who joined after January 10, 2015 and another for customers who joined prior to that date labeled “GNAX”; this appears to be the result of the company dividing into two separate entities earlier this year.
As you would expect from the level of operation, NetDepot is not a discount operation. Rather, they operate on an overall value basis; the level of IaaS packages they provide would definitely replace considerable hardware and software investment on part of their customers, in addition to the risk/liability factor of downtime for an independently maintained operation.
That being said, many of the packages really are value priced, the base cloud server package goes for $5 monthly and goes up to $960 monthly, but this top-rated system would likely cost tens of thousands of dollars of rapidly depreciating assets to purchase.
Dedicated servers, as you would expect, are pricier with the entry-level offered at $139.00 to the high end at $229.00.
To make an even stronger value statement, fully managed services, are offered by NetDepot for $99.00 monthly per server, as well as a “reactive-only” service package at 29.00 per month.
Higher quality operation
In reviewing their site, there is no question that NetDepot is very serious about their operations, and take performance and overall value as their top deliverables. Unlike many companies, no splashy posts regarding uptime are present, it appears that NetDepot is willing to let the customer experience be the determining factor. Based on the size of their operation and customer base, I definitely get the feeling that NetDepot would provide any potential customer with references from existing customers to justify the choice to move to their operations.
- They own their own data centers
- Higher end operations
- High prices
- Very specialized services
- Don't offer typical hosting services
Typical Global Net Access Prices
|Service||Monthly Price Range|
|Dedicated Server||$80.89 - $199.99||2 plans|
Global Net Access Prices, Plans & Features - 2020
Dedicated Server Plans
|Intel Xeon E3-1230||1 TB||4 x 3.30GHz||32 GB||$80.89||0.0||Details|
|Intel Dual E5-2620||2 TB||12 x 2.00GHz||64.04 GB||$199.99||0.0||Details|