Gandi is a domain name registrar, a web host, and an email and SSL certificate provider whose guiding ambition is to make the internet accessible to all. But above all, Gandi is a French success story built on customer trust and word-of-mouth recommendations. It all began with only a few pioneers of the free internet, and 20 years later, it became a small but mighty internation...
Gandi.net is a web-based hosting company located in France. Gandi.net offers a variety of professional hosting and domain management services. Their highly trained team provides a number of web based solutions for large and small businesses. Gandi.net was founded in 1999 and is one of the first domain name registrars approved by ICANN. They have a “no bullshit” policy and are committed to providing quality customer service and hosting solutions by putting the needs of every individual customers needs before their own.
Uptime & Reliability
Good hosting with 99.9% uptime guarantee
Gandi.net prides themselves on being a company that offers 100% full on client support. They have a live dedicated team that will help you solve an issue in a matter of minutes. Gandi.net has a full resource center with tools, forums and documents to help solve the most complicated hosting issues. Most hosting provider’s only use phone calls for questions and concerns. They guarantee a 99.9% uptime and have an advanced secure server to protect your company information. Gandi.net has a very transparent contract and has been awarded in 2011 for Top Pick Web Hosting review in France.
Fairly normal features
Gandi.net offers a number of different types of shared hosting or WordPress hosting packages to choose from. You have the option of choosing between, Simple Hosting, Gandi VPS Plan and Reseller plan. Each plan is structured to suit different size businesses and website platforms. Each plan varies in disk space and domains per account. Disk Space ranges from 3GB- 16TB. 1-100MB of bandwidth. A choice of 1-100 domains. For simple hosting plans you can choose between four different size packages. Gandi.net offers a small, medium, large, extra-large and doubleXL plan.
Each plan ranges from 60GB-1To. Their VPS plan is broken down into 5 plans. Each plan has a different amount of core space. Cores ranges from 1 core-12 cores with 1GB of Ram to 16GB of Ram. You can set up a prepaid account and use credits toward the amount of hours space and data is used. You have the option of paying per month or per hour.
Nice support options
You can get in touch with their tech support through a ticketing system, email or a phone number. They respond fairly quickly and are able to get your issues solved without any significant delay. When looking on social media and other places I did not find any complaints about support, which is a good sign.
They also offer a FAQ with a lot of good information, and a good user forums system so you can get help from other people that use this hosting company.
Average to slightly above average pricing
Gandi.net offers several different types of pricing packages to choose from ranging from $4.17+ per month and up. There simple plans are broken down into 5 tiers. Plans for simple hosting start at $5.00-$40.00. They include web accelerator, SSL compatibility and much more. If your company is in need of VPS solutions, Gandi.net has a plan starting at $4.17. This vps plan includes 1to16 CPU cores, 256M to 24GB of RAM and 3GB to 16TB of storage. They have additional upgrades and add ons to help accelerate your web speeds and storage. The highest amount for VPS solutions is around $9.70. Gandi.net also has cloud hosting plans with 10GB of space and 2,048MB of RAM for only $23.33.
Nice option for good hosting
Used to be good; rapidly losing trust and confidence
Increasing prices and upgrading services is fine. What is not acceptable is breaking existing contracts and promises. This used to be a reliable, trustworthy company, but with the current mailbox fiasco, I am no longer sure.
Last year, at Gandi's instigation ("We strongly encourage you to renew your domains before February 1, 2023 in order to benefit from the current rates for as long as the registration period allows.") I renewed my .net domain for 9 years. This registration included two mailboxes, as advertised in big letters on the website at the time (e.g., "Each domain name purchased at Gandi includes 2 email mailboxes").
In June 2023, Gandi announced their new, improved mailbox offering with increased prices. Deep down in this email they briefly mention that the existing mailbox service will end in November.
Any decent company would move their existing customers with running contracts to the new service, or keep the old service running: these customers have been promised two mailboxes, and they should still be offered two mailboxes until their current contract ends. You do not raise prices or remove services from existing contracts, you wait until it is time to renew.
Not so Gandi: for existing contracts such as mine, the mailboxes are to be removed in November this year, even if the contract has many years left. They offer no alternative and no compensation.
Instead, the customer service provides a close reading of the terms and conditions in an attempt to argue that the promises made on the website do not actually have to be kept. For example, they argue: the mailboxes, once prominently featured on the website as one of the benefits of registering your domain with Gandi, are actually "not part of the registration" after all, but were a "free" extra service that can be removed as Gandi sees fit. Laughable if it weren't sad.
I am very disappointed to see that Gandi tries to use the fine print in their terms and conditions to wriggle out of earlier promises. See similar comments on this site and elsewhere: a complete disregard for existing commitments.
Gandi used to be a decent company and the support is still friendly, but if this is not resolved correctly, I would discourage anyone from doing business with them.
Made a mistake and it was resolved quickly and efficiently in a matter of minutes. The solution went beyond what was expected. I will recommend this company to anyone wanting to host a website. They are one of the cheapest and friendliness around.
Sécurité et compétences. Ce sont les meilleurs. Ils ont résolu mon problème dans les 10 minutes. Je suis client depuis longtemps chez eux en privé et pour le pro. Rien à redire. Très satisfait. Je recommande !
Excellente réactivité du support - très professionnel et rapide
J'avais un problème de compatibilité PHP et MySQL sur mon hébergement partagé. Valère m'a proposé une solution très vite, et j'ai pu faire un premier choix d'action pertinent. Il l'a ensuite mis en oeuvre en quelques minutes. Un service remarquablement rapide, efficace, et aimable !
Nous avons rencontré un problème à la source de notre site hébergé chez Gandi. Nous avons contacté le service client via le chat. L'intervention a été très rapide et efficace. Le problème a été résolu.
Bonjour Jean-François, Merci d'avoir pris le temps de nous faire part de votre satisfaction. Cela représente beaucoup pour nous! Au plaisir de contribuer à vos besoins futurs. Je vous souhaite une belle journée - Valère
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