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2.6
DECENT
  • User Friendly
    2.5
  • Support
    1.8
  • Features
    2.9
  • Reliability
    2.5
  • Pricing
    3.2
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Downtown Host Reviews and Expert Opinion

Pricing Range

Shared Hosting $4.95 - $8.95
VPS $19.95 - $69.95
Dedicated Server $220.00 - $400.00

Data Centers

Lovney B

Pinned Review

Lovney B,
5.0
Pros: • Don't bother you as often as other hosting providers do for issues like nodes, memory useage etc. • Email support is excellent and works 24X7. You get a response in 10 - 20 minutes • Well educated support staff. Will fix problem in minimal time • Great hosting packagesCons: • Can't find any.

Reviews

Larry Urbanski
Larry Urbanski from United States,

Not what it used to be

1.6
Tickets remain open, there is no longer a chat. My SSL certificate expired recently and there is no way on the site to correct it. If you go to certificates the "buy" is dead, and no prices are listed. Basically the site is a bit ...Read Moreof a ghost site. A lot of dead error pages. Was on Downtown host since 2013. Support WAS 5 stars when I stared, with Jorge always at the helm. I just moved my forum to another host. Downtown host is a ghost of what it was.Less
EP EP
EP EP from Canada,

11 years and now abandoned

1.0
I started using DHT 11+ years ago, it was great but over the past few months they have disappeared. Not a single response to a ticket. Frantically trying to back everything up but their admin panel has expired licenses and broken...Read More tools. Sadly the lowest score the site will allow me to give is 2/10.Less
Tom
Tom,
Yep, same here. Sites go down, email goes down, can't reach your own control panel, and there is ZERO response to trouble tickets ... and not just once. And there is absolutely no other way to reach them ... they've removed the ab...Read Moreility to reach them by phone.
Just terrible, and they simply don't care.
Less
Make Markovic
Make Markovic from Netherlands,

DTH suppport sucks

3.0
Comparing DTH with 10 years a go when customer got response on every ticket within 30 minutes right now you can be happy if you receive answet at all. And it looks as nobody care about it.

Server was 2 days a go down for 20h an...Read Mored support is nowhere to find. Not any response. Not any word about whats going on and why is server down.
I have opened 3 tickets asking to any explanation. Nothing

This kind of support services that DTH provide is absolutely unaccepptable.

I do not want to mention my old ticket where i asked for explanation why is server every day down for 5-8 minutes at the same time. Nobody from support ever bother to give me any answer.
Less
Emilio Jose Dominguez Ortega
Emilio Jose Dominguez Ortega from Guatemala,

Hard to reach

3.6
Its beeing difficult to reach support, no chat available, emails don't get answered fast and tickets are just left to rot. I need you to activate estudiocreaimagen.com account, the charges were applied on december 17 and account is still pending on Client Area.
Christine kaufmann
Christine kaufmann from Canada,

Zero support

1.0
I used downtown host for years and every year there was an issue with the auto renew of my site. Usually I’d contact support and within a day or two they would get the server back up and running. When it happened yet again this ye...Read Morear I contacted support and received zero assistance. I was in conversation with someone who said that they just needed to activate the domain again and that was the last correspondence I received. I opened multiple tickets with absolutely no answer or assistance. This went on for a full month, in that time I lost total access to my domain and my email. The domain was finally released and I purchased it again through another company, for much cheaper I would also like to say! I would strongly dissuade anyone from doing business with this company!! I lost out on business, my email and now have to rebuild my seo rating from scratch. Horrible customer service! Horrible company!Less
Downtown Host
Downtown Host,
Actually Christine is right, we dropped the ball here, her domain was not renewed due an error on the system, we tried to recover it and we were unable to do it. Is 100% our fault.
dean d
dean d from United States,

NO customer support lately

3.4
I've been with DowntownHost for about 5 years now, and was happy with their quick replies to infrequent support requests. I got help whenever I needed it. Recently though I downgraded our service plan with them and ended up paying...Read More about $50 too much. I've opened several support tickets over months about getting this addressed, but I receive no response at all from them. I'll be looking for a different host.Less
Jason Mayfield
Jason Mayfield from United States,

Their tech support sucks

2.2
When everything works then all is ok. However when something goes wrong they are slow to respond. My company email and company website were both down for over 24hrs. I lost money in sales and who knows what we lost in customer con...Read Morefidence. Both the website and email were down due to changes they made. Then they tried to correct the situation and ended up damaging the website. I had to pay a outside developer to fix the problem they caused. During the process Downtown host was very very unhelpful to correct the problem they caused. They have no phone number to call. You have to just send them a message and then wait around for a response that may or may not ever come.Less
Downtown Host
Downtown Host,
We announced the move in 4 emails, he does not change the nameservers to the new pair, when the old server went down, he panicked, he's not honest saying that he had to hire to somebody because we fixed all the software related is...Read Moresues that he reported to us, we guided him to fix the email related issues too.Less
Osvaldo Medina
Osvaldo Medina,
I specifically requested a plan change via a support ticket and they CLOSED the tickets without even replying to them. I just received a new invoice with the older plan, it seems that they are having a shortage of personal and NOB...Read MoreODY is answering the customers request. I have more than 10 years with them and lately they don't answer my requests, I am still willing to give them a chance to resolve all this issues if they do it PRONTO!! I even ask them if they are trying to evict me or no longer want me as a customer. PD. My account was NEVER suspended because of payment or misuse issues.Less
Downtown Host
Downtown Host,
Actually that's not true, I was checking all his tickets and all were answered witting the hour of being opened, there was a problem with his emails, but it was not caused by us since he don't use our MX records.
Paula Carvalho
Paula Carvalho from Brazil,

Great hosting server

5.0
I have a website on Downtown Host since 2009. Since that time my site was down only 6 times for a small time each. Even when they migrated to a better server it was ultra fast and they sent me a message before so I could inform my...Read More visitors when and why my site would be offline. I have a large traffic and on my previous server my site was offline like 3 / 4 times per year.
They have lots of plans, good price and always were very helpful when I needed them. Support is effective and extremely fast in answer.
If I had another website, I would for sure sign up with them again.
Less
Michael Lavnduski

Expert Review

Michael Lavnduski

Expert Overview

Privately owned hosting company based in Florida

Downtown Host is based in Sarasota, Florida and was founded in 2001, offering world-wide hosting service with five locations across the United States, and one location each in the Netherlands and Singapore. Their website makes clear customers will be dealing with only one layer of operations as the company is privately operated and funded.

Read More
9
SUPERB!
Rated by Michael Lavnduski
  • User Friendly
    9
  • Support
    9
  • Features
    9
  • Reliability
    9
  • Pricing
    9

Uptime & Reliability

99.9% uptime guarantee

With three data centers strategically located across the United States, one in the Netherlands, and one in the Netherlands, customers should be able to feel confident that their web sites and servers should be available in accordance with Downtown Host’s 99.9% uptime guarantee.

Features

Nice hosting features at all levels

Downtown Host, unlike many other companies, states that they have their operations split in to three divisions: shared hosting, virtual private server and reseller hosting.  I liked this distinction since many competitors seem to operate with an “everyone knows everything” approach which experience tells us simply isn’t the case.

The “about us” page highlights Downtown Host’s core values of quality, innovation, value, honesty & integrity, and customer satisfaction. The descriptions of each proposition were complete, showing a customer-centric focus to both direct customers as well as reseller clients. Long-term relationships are also showing as a goal with several testimonials to back up the companies claims.

Eight core packages are available, with the assertion that business of all sizes can be accommodated.  Unlike many hosting companies, no personal or hobbyist offers are made but prices are reasonable and service category allotments seem generous for the price.

Pricing

Lots of different options for pricing

One feature that impressed me when looking at Downtown Host’s pricing schema was that different prices were available for different lengths of time, so there is no long-term commitment. For instance, the entry-level “shared copper package” offers 4 GB of disk space, 100 GB of bandwidth, unlimited add-on domains and email accounts, a pre-installed script library for $5.95 monthly without pre-payment or $3.57 monthly with a 3 year pre-paid agreement.  The “shared gold package” increases the disk space to 20 GB and unlimited bandwidth with a monthly price of $15.95 without prepayment to $9.57.

VPS starts as low as $19.95 per month with 394 MB of RAM, 768 of disk swap space, 10 GB disk space and 200 GB bandwidth.  There was a bit of a conflict regarding software, as one section shows the popular cPanel as an additional $15 per month, but included on the checklist on the same page.

Semi-dedicated servers start at $60.95 and go up to $100.95 per month with generous resource allowances.  Dedicated servers are leased starting at $220 and go up to $400 month. While this may seem to be a premium price, every dedicated server package comes with a 100% uptime guarantee and is fully managed.

All packages also offer free moving service and are hosted on “litespeed” web servers. Another feature that is included with all packages is continuous R1soft data protection, something that seems to be an add-on that comes with a higher price from other hosting companies.

Summary

Solid company with good services

Downtown Host appears to offer solid value propositions to customers and offers every operational aspect of hosting services to the business community combining reasonable prices with a wide variety of hosting options and customer service.

Pros:

  • Multiple data centers around the world
  • Privately owned
  • lots of packages to choose from

Cons:

  • Forums were down when looking
  • So many packages can be confusing to some

Downtown Host Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Starter 5 GB 100.04 GB cPanel Unlimited $4.95 7.2 Details
Professional Unlimited Unlimited cPanel Unlimited $6.95 4.4 Details
Business Unlimited Unlimited cPanel Unlimited $8.95 4.4 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
Copper 10 GB - 384 MB $19.95 5.1 Details
Bronze 20 GB - 512 MB $29.95 6.0 Details
Silver 30 GB - 1.25 GB $49.95 5.1 Details
Gold 40 GB - 1.5 GB $59.95 5.1 Details
Platinum 50 GB - 2 GB $69.95 5.1 Details

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
Dedicated Bronze 2 TB 4 x 3.00GHz 4 GB $220.00 5.1 Details
Dedicated Silver 2 TB 8 x 2.00GHz 16 GB $300.00 5.1 Details
Dedicated Gold 600 GB 16 x 2.00GHz 16 GB $400.00 5.1 Details

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