Downtown Host Reviews and Expert Opinion

Based on 9 user reviews in 2 languages
5.7
DECENT

Customer score for Downtown Host

  • Reliability
    5.3 / 10
  • Pricing
    7.1 / 10
  • User Friendly
    5.6 / 10
  • Support
    4.0 / 10
  • Features
    6.4 / 10

Detailed Scores / Summary

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Make Markovic
Make Markovic
Netherlands
  • Reliability6
  • Pricing8
  • User Friendly6
  • Support2
  • Features8
6.0

DTH suppport sucks

Service used: VPS - Bronze
Comparing DTH with 10 years a go when customer got response on every ticket within 30 minutes right now you can be happy if you receive answet at all. And it looks as nobody care about it.

Server was 2 days a go down for 20h an...Read More
Emilio Jose Dominguez Ortega
Emilio Jose Dominguez Ortega
Guatemala
  • Reliability4
  • Pricing10
  • User Friendly10
  • Support4
  • Features8
7.2

Hard to reach

Service used: Shared - Starter
Its beeing difficult to reach support, no chat available, emails don't get answered fast and tickets are just left to rot. I need you to activate estudiocreaimagen.com account, the charges were applied on december 17 and account is still pending on Client Area.
Christine kaufmann
Christine kaufmann
Canada
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Zero support

Service used: Shared
I used downtown host for years and every year there was an issue with the auto renew of my site. Usually I’d contact support and within a day or two they would get the server back up and running. When it happened yet again this ye...Read More
Downtown Host
Actually Christine is right, we dropped the ball here, her domain was not renewed due an error on the system, we tried to recover it and we were unable to do it. Is 100% our fault.
dean d
dean d
United States
  • Reliability8
  • Pricing10
  • User Friendly6
  • Support2
  • Features8
6.8

NO customer support lately

Service used: Shared - Professional
I've been with DowntownHost for about 5 years now, and was happy with their quick replies to infrequent support requests. I got help whenever I needed it. Recently though I downgraded our service plan with them and ended up paying...Read More
Jason Mayfield
Jason Mayfield
United States
  • Reliability4
  • Pricing8
  • User Friendly2
  • Support2
  • Features6
4.4

Their tech support sucks

Service used: Shared - Business
When everything works then all is ok. However when something goes wrong they are slow to respond. My company email and company website were both down for over 24hrs. I lost money in sales and who knows what we lost in customer con...Read More
Downtown Host
We announced the move in 4 emails, he does not change the nameservers to the new pair, when the old server went down, he panicked, he's not honest saying that he had to hire to somebody because we fixed all the software related is...Read More
Osvaldo Medina
Osvaldo Medina
I specifically requested a plan change via a support ticket and they CLOSED the tickets without even replying to them. I just received a new invoice with the older plan, it seems that they are having a shortage of personal and NOB...Read More
Downtown Host
Actually that's not true, I was checking all his tickets and all were answered witting the hour of being opened, there was a problem with his emails, but it was not caused by us since he don't use our MX records.

Typical Downtown Host Prices

Service Monthly Price Range
Shared Hosting $4.95 - $8.95 3 plans
VPS $19.95 - $69.95 5 plans
Dedicated Server $220.00 - $400.00 3 plans
The Services & Prices are taken from www.downtownhost.com

Downtown Host Expert Review 2021

Written by: Michael Lavnduski

Downtown Host Rating

  • Reliability
    9 / 10
  • Pricing
    9 / 10
  • User Friendly
    9 / 10
  • Support
    9 / 10
  • Features
    9 / 10
9
Rated by Michael Lavnduski
Expert

Expert Overview

Privately owned hosting company based in Florida

Downtown Host is based in Sarasota, Florida and was founded in 2001, offering world-wide hosting service with five locations across the United States, and one location each in the Netherlands and Singapore. Their website makes clear customers will be dealing with only one layer of operations as the company is privately operated and funded.

Uptime & Reliability

99.9% uptime guarantee

With three data centers strategically located across the United States, one in the Netherlands, and one in the Netherlands, customers should be able to feel confident that their web sites and servers should be available in accordance with Downtown Host’s 99.9% uptime guarantee.

Features

Nice hosting features at all levels

Downtown Host, unlike many other companies, states that they have their operations split in to three divisions: shared hosting, virtual private server and reseller hosting.  I liked this distinction since many competitors seem to operate with an “everyone knows everything” approach which experience tells us simply isn’t the case.

The “about us” page highlights Downtown Host’s core values of quality, innovation, value, honesty & integrity, and customer satisfaction. The descriptions of each proposition were complete, showing a customer-centric focus to both direct customers as well as reseller clients. Long-term relationships are also showing as a goal with several testimonials to back up the companies claims.

Eight core packages are available, with the assertion that business of all sizes can be accommodated.  Unlike many hosting companies, no personal or hobbyist offers are made but prices are reasonable and service category allotments seem generous for the price.

Pricing

Lots of different options for pricing

One feature that impressed me when looking at Downtown Host’s pricing schema was that different prices were available for different lengths of time, so there is no long-term commitment. For instance, the entry-level “shared copper package” offers 4 GB of disk space, 100 GB of bandwidth, unlimited add-on domains and email accounts, a pre-installed script library for $5.95 monthly without pre-payment or $3.57 monthly with a 3 year pre-paid agreement.  The “shared gold package” increases the disk space to 20 GB and unlimited bandwidth with a monthly price of $15.95 without prepayment to $9.57.

VPS starts as low as $19.95 per month with 394 MB of RAM, 768 of disk swap space, 10 GB disk space and 200 GB bandwidth.  There was a bit of a conflict regarding software, as one section shows the popular cPanel as an additional $15 per month, but included on the checklist on the same page.

Semi-dedicated servers start at $60.95 and go up to $100.95 per month with generous resource allowances.  Dedicated servers are leased starting at $220 and go up to $400 month. While this may seem to be a premium price, every dedicated server package comes with a 100% uptime guarantee and is fully managed.

All packages also offer free moving service and are hosted on “litespeed” web servers. Another feature that is included with all packages is continuous R1soft data protection, something that seems to be an add-on that comes with a higher price from other hosting companies.

Summary

Solid company with good services

Downtown Host appears to offer solid value propositions to customers and offers every operational aspect of hosting services to the business community combining reasonable prices with a wide variety of hosting options and customer service.

Pros:

  • Multiple data centers around the world
  • Privately owned
  • lots of packages to choose from

Cons:

  • Forums were down when looking
  • So many packages can be confusing to some
Read the full expert review Visit Downtown Host See Plans & Pricing

Downtown Host Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
Starter 5 GB 100.04 GB $4.95 7.2
Professional Unlimited Unlimited $6.95 6.8
Business Unlimited Unlimited $8.95 4.4

VPS Hosting Plans

Plan Name Space RAM OS Price Score
Copper 10 GB 384 MB $19.95 5.7
Bronze 20 GB 512 MB $29.95 6.0
Silver 30 GB 1.25 GB $49.95 5.7
Gold 40 GB 1.5 GB $59.95 5.7
Platinum 50 GB 2 GB $69.95 5.7

Dedicated Server Plans

Plan Name Space RAM OS Price Score
Dedicated Bronze 2 TB 4 GB $220.00 5.7
Dedicated Silver 2 TB 16 GB $300.00 5.7
Dedicated Gold 600 GB 16 GB $400.00 5.7
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