Domain.com Reviews and Expert Opinion

Based on 17 reviews in 1 language
3.3
POOR

Customer score for Domain.com

  • Reliability
    3.4 / 10
  • Pricing
    3.8 / 10
  • User Friendly
    2.9 / 10
  • Support
    2.8 / 10
  • Features
    3.8 / 10

Detailed Scores / Summary

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Latest positive/negative reviews

Good for experienced computer people

Domain.com is not intended for beginners. Their tools are vast for what they charge. For only $45 the first year you get a domain name, 100 email addresses, a combined $200 of ad credits for Bing and Google, 6 months of VoIP servi... Read More
Michael D'Aquila

Published on Oct. 23, 2017
  • Reliability 10
  • Pricing 10
  • User Friendly 2.0
  • Support 8.0
  • Features 10

Worst customer support

I had one really bad experience with them, they billed us for domain renewal, failed to renew domain, and our domain was down for ... Read More
Tomislav Lombarovic

Published on May 15, 2018
  • Reliability 2.0
  • Pricing 4.0
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0

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Tomislav Lombarovic
Croatia
  • Reliability 2.0
  • Pricing 4.0
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0
2.8
NEW

Worst customer support

Service used: Shared
I had one really bad experience with them, they billed us for domain renewal, failed to renew domain, and our domain was down for more than week because of their error. Worst of all, they support was almost completely unresponsive...Read More
Andy Sanchez
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

Wouldn't recommend or use again.

Service used: VPS - Standard
They don't have a live person to speak with. All done on-line and via chat; chat feature is fairly good however they are all programmed to say the same answer. I requested a credit immediately purchasing a domain and they refused ...Read More
Martin C
Canada
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

Worst technical Support & customer service.

Service used: Shared
Domain.com is the worst because their technical staff are incompetent. I contacted them with help regarding an issue of my layout being messed up when I tried to add a page. It would preview the messed up layout when I attempted t...Read More
Chris Bre
Canada
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

DO NOT GO WITH Domain.com !!!!!!!!!!!!!!!!!!!!!

Service used: Shared
NOTHING BUT PROBLEMS !!! MY WEBSITE WAS DELETED SOMEHOW AND THERE WAS NO BACKUP STORED. I PHONED THEM TO ASK WHAT HAPPENED THEY TOLD ME A GILTCH !! I HAD TO START MY SITE FROM THE BEGINNING. NOW A YEAR LATER THE SAME F**KING THING...Read More
Joseph Baglio
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

WARNING!!!!!!!!!!!!! MAJOR RIPOFF COMPANY

Service used: VPS - Standard
This company is bad news. The are part of Hypermart and Hypermart charges you $35 per year for registering a domain, but Domain.com will register it for $8.99 a year. The issue is that the will not allow you to use the account for...Read More
Marjorie Very Frustrated
Canada
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

PLACED ME ON RENEWED CHARGES even though asked for one time

Service used: VPS - Standard
If there was a negative 10 - I would have opted for negatives! I purchased a one time two year domain site. I was specific and told them I only wanted one renewal as it was for my sister-in-law. I was told no problem. Well two yea...Read More
Nasa Guy
United States
  • Reliability 2.0
  • Pricing 10
  • User Friendly 2.0
  • Support 2.0
  • Features 6.0
4.4

Don't expect anything good

Service used: Shared
Went to this company due to Major League Hacking sponsoring it at a hackathon. Worst decision of my life. The customer service people are robotic, from overseas, and just a terrible company to register through. Their website build...Read More
Jeffrey Junker
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Go with another company

Service used: Shared
I bought a domain for a future project a few years down the road. I not get spammed daily with emails asking to design my website. They immediately sell off your email address all over the place. If I could only go back in time an...Read More
Anne Wallman
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Malware protection scam on Domain.com

Service used: Shared
If your website is hit by malware, Domain.com try to force you to use their own security company, Site Lock, to fix it. Site Lock is $128 per month and is a total scam. I tried to get a third party malware protection installed and...Read More
 
Kelly Goldson
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 4.0
  • Support 2.0
  • Features 6.0
3.2

Awful Service.

Service used: VPS - Premium
Every few months there is an unexpected fee or an issue with the website that requires money to fix. The basic package is decent, but if you want to do anything extra at all like sell something, you have to upgrade to an expensive...Read More

Typical Domain.com Prices

Service Monthly Price Range
Shared Hosting $3.75 - $14.75 6 plans
VPS $29.70 - $67.95 3 plans
The Services & Prices are taken from www.domain.com

Domain.com Expert Review 2018

Written by: Craig Timmins

Domain.com Rating

  • Reliability
    7 / 10
  • Pricing
    8 / 10
  • User Friendly
    7 / 10
  • Support
    7 / 10
  • Features
    6 / 10
7
Rated by Craig Timmins

Solid Services & Good Customer Support

If you are on the hunt for a mid-range service that provides all the functionality to be able to host a website at an affordable cost then it's worth taking a look at Domain.com. As part of a bigger organisaiton that owns more than 30 other other hosting brands, they have the experience to offer the best but do fall short in a few areas.

Generally, the hosting, prices and support are all average and will help any basic user get their site online within minutes, through their main focus which is shared hosting plans.

Why Choose Domain.com Hosting?

  • Focused mainly on shared hosting
  • Good prices
  • Solid support network for the USA
  • Marketing Freebies

Want to know if Domain.com Hosting is right for you?

Reliability

Compare
7

Unclear Uptime Statistics

A bit of sticky area when it comes to reliability as its a mixed bag of feedback and details. Whilst the site itself does not offer any stats on uptime, uptime guarantees, or any kind of information or details regarding there data centre location, they do state they have a Tier 1 facility offering full redundancy and 24/7 monitoring, but there is no mention of backups for shared hosting.

Adding to this, there are a lot of online reviews that talk about poor uptime, whilst other state they have received excellent uptime, so its a bit unstable to say the least.

If you arent too fussed about having a 99.5%+ uptime and are more interested in the features and affordability range, then I wouldnt worry.

Features

Compare
6

Basic Features & Tools

Even the cheapest plans on offer with Domain.com come with some great features such as unlimited disk space and bandwidth, whilst the expensive tiered packages will offer a greater range of features from unlimited FTP accounts and email accounts. In terms of the variety of features, you won't find many here as Domain.com tend to offer just the basics.

Even though CPanel is mentioned you can't really see which plan this falls under or if it is a hidden cost. They actually have their own custom control panel which you will need to get accustomed to.

There are some extra freebies which include some marketing coupons that you can use on Google or Bing advertising platforms, you tend to get these when signing up for a hosting platform. You can also register a domain and install CMS systems such as Wordpress into your site.

Support

Compare
7

Good Support Services if You Are Within The USA

The best ways to get in contact with the support team over at Domain.com is by use of a ticket system and a toll free number (if you are based in the US). Tutorials and helpful guides are avialable in the knowledge base, this includes a guide on how to use DomainCentral, which is Domain.com's custom made control panel.

Live chat is available on the site, but its primary focus is for sales themed questions, so you are out of luck if you have a technical question that you want to ask. I would revert back to email or phone.

  • 24/7 support
  • Live chat for sales
  • Knowledge Base
  • Ticket System
  • Live chat only for sales
  • No support team location mentioned

Pricing

Compare
8

Your Average Pricing Structure

There are 3 different plans available under Windows and Linux setups, and each plan consists of some saving when you commit to longer periods. You can choose between 1,2 or 3 year terms and the cheapest option is the Linux Basic plan which starts off at $3.75 per month. If you are looking to take out a Windows hosted plan then you just need to add $1 to each plan, so the Basic Plan starts at $4.75 whilst the top plan comes in at $14.75 per month.

VPS plans start at $29.70 per month, and they regularly run promotional codes across the site to either help you make a saving or benefit from extra freebies, such as a free domain when signing up.

User Friendly

Compare
7

You Will Need to Get Used to a Custom Control Panel

Depending on which platform and plan you have decided to go with, you will come against a different Control Panel, which can confuse things a little. DomainCentral is the custom created control panel offered by Domain.com and you will see this run across all shared hosting options. As it is there own control panel you will need to get used to how it works and where to find everything.

This can be a bit of a nuisance for some people as you will need to either jump in and learn as you go, or read through a guide that can be found in the knowledge base section.

VPS users do get CPanel, but its worth checking if this is an additional fee as it doesn't state.

Summary

Decent Hosting Provider For Basic Users

Domain.com is a fairly average hosting platform which can be the ideal solution for customers who just want basic features at a decent price. You will need to get used to a custom control panel is shared hosting is something that you require, and uptime cannot be guaranteed so you will be jumping in at the deep end here.

Support lines are pretty good with a solid service that offers phone, email, live chat and ticketing, but be aware live chat is only open for sales chatter so tech questions will need to be forwarded on through phone or email lines.

Pros

  • Good price bracket
  • Unlimited bandwidth and storage
  • Freebies for signing up
  • Part of a larger organisation

Cons

  • No uptime guarantee
  • No live chat for tech questions
  • cPanel could come with a license
  • Custom control panel
Read the full expert review Visit Domain.com See plans & pricing

Domain.com Prices, Plans & Features - 2018

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price
Unlimited Unlimited Unlimited $3.75
Unlimited Unlimited Unlimited $7.99
Unlimited Unlimited Unlimited $13.75
Unlimited Unlimited Unlimited $4.75
Unlimited Unlimited Unlimited $7.75
Unlimited Unlimited Unlimited $14.75

VPS Hosting Plans

Plan Name Space CPU RAM OS Price
20 GB - 512 MB $29.70
40 GB - 1 GB $41.60
60 GB - 2 GB $67.95
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