Digital Pacific Reviews and Expert Opinion

Based on 20 user reviews in 1 language
5.9
DECENT

Customer score for Digital Pacific

  • Reliability
    6.2 / 10
  • Pricing
    5.6 / 10
  • User Friendly
    6.0 / 10
  • Support
    5.6 / 10
  • Features
    6.0 / 10

Detailed Scores / Summary

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David Goodwin
Australia
  • Reliability2
  • Pricing4
  • User Friendly2
  • Support2
  • Features2
2.4

Seem disinterested

Service used: Shared - Business Standard
I have recently set up a new company and have had issues emailing potential clients using bigpond. This has been going for near 2 weeks now with the issue not being rectified. I also contacted the postmaster at bigpond in relation...Read More
Scott obrien
Australia
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support10
  • Features10
10

Excellent Service

Service used: VPS - VPS Two Managed
Absolutely love Digital Pacific. Moved across from NetRegistry because of their poor service and a heap of other problems. Transition to digital pacific was great, they migrated everything across for me. Just made my first support...Read More
James Pollock
Australia
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Slow and unreliable combined with below average tech support

Service used: Resellers
Initially my hosting was decent. I had a few problems (that were poorly addressed by help staff) but I was prepared to accept that these were teething issues. What was happening was a site would crash due to a caching plugin. This...Read More
Digital Pacific
Hi James.
Sorry to hear about your experience with our services, I have notified one of our representatives who will be in contact with you shortly using the phone number we have on file, to discuss your time with us.
Andy
Robert Clark
Australia
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support10
  • Features10
10

Absolutely AWESOME... IF there were more stars I would add them on.

Service used: Shared
Digital Pacific have always being extremely helpful and patient with me. Went beyond the call of duty. I was able to talk to an Ozzie quickly and had my issue resolved that was beyond my scope, and within 30 minutes. Some places I...Read More
Digital Pacific
Thank you for the feedback Robert! Ive passed on your review to the team.
- Andy
Daniel Taylor
Australia
  • Reliability2
  • Pricing2
  • User Friendly4
  • Support4
  • Features4
3.2

Unreliable, Expensive and Poor Support. - Update 1

Service used: Shared - Business Standard
Without fail many nights in the week I am unable to access anything on my site to make changes. The 24x7 phone support is non-existent, especially when the server is down or some other bullshit.

I'd recommend staying away from ...Read More
So I'm rewriting my review.

Since my last review, I've had contact with DP and I've identified some issues with my site loading. One of them was that the PhP was not updated which they did for me and also I had not fully set up...Read More
Digital Pacific
Hi Daniel! Sorry to hear your experience with Digital Pacific not being up to standard. We pride ourselves on all aspects of web hosting, including customer support, and your feedback, good or bad, is always welcome so we can prov...Read More
Digital Pacific
Hi Daniel, we tried to contact you via phone call using the number we have on file, however we couldn't reach you. Do you have another number we could use? If so, could you DM us on our Facebook page and we will give you a call! Heres our page - https://www.facebook.com/digitalpacific

Andy
Digital Pacific
Hi Daniel

Im touching base with you to see how things are going with your site? Please let me know if you are still experiencing a slow down and i'll get one of our tech support to look in to it and contact you ASAP!

- Andy

Typical Digital Pacific Prices

Service Monthly Price Range
Shared Hosting $4.76 - $15.66 6 plans
VPS $17.20 - $83.33 8 plans
Dedicated Server $33.82 - $896.48 4 plans
The Services & Prices are taken from www.digitalpacific.com.au

Digital Pacific Expert Review 2019

Written by: Michael Lavnduski

Digital Pacific Rating

  • Reliability
    10 / 10
  • Pricing
    8 / 10
  • User Friendly
    8 / 10
  • Support
    9 / 10
  • Features
    9 / 10
8.8
Rated by Michael Lavnduski

Expert Overview

Quality hosting for over a decade

For over 10 years, Digital Pacific has been offering hosting services for individuals, small to medium sized businesses and corporations. They have an emphasis on being green and carbon neutral and showing their commitment to the environment through their sustainable web hosting initiative. They have a strong customer support base in order to provide their quality services. They also have a focus on being green, sustainable, and earth friendly by reducing emissions, paper waste, and recycling as much as possible. They also have a number of socially responsible local and global events they participate in as well.

This company offers reseller hosting, personal and business hosting, and VPS hosting depending on what customers are looking for. They also offer Cloud hosting, dedicated servers, and other add-ons such as SSL certificates and additional upgrades. They also have domain services including registration, hosting, and transfer.

Uptime & Reliability

99.99% Uptime Guarantee

This company claims a 99.99% uptime guarantee, which is an excellent uptime. They also offer pro-rated credits to your account if your services is not operation for the guaranteed amount of time on managed dedicated, VPS, and Cloud servers.

Features

Typical hosting options

Digital Pacific has many options in their hosting features with many add-ons and the availability to scale up your services as your needs increase. Domain services include domain renewal, management, registration, and transfer. Hosting plans have personal and small business options that come feature and support loaded for ease of use. Reseller hosting is also offered, and partnered with a number of affiliate programs.

Personal and business hosting plans come with a ton of features including cPanel control panel, email accounts, webmail, ecommerce tools, and programming and development tools.VPS hosting packages come managed or unmanaged with a host of features including server support, virtuozzo control panel, and many downloadable software options. Add-on hosting features for all plans include shopping carts, domain services, account upgrades, SSL certificates, extended support, and hundreds of applications.

Support

3 Hour Responses

Their support is available 24/7 and they have a 3-hour response time guarantee. They prefer the ticketing system in order to track what is needed, but you can call in to their support network as well.

Pricing

Slightly above average

Personal plans come in yearly subscriptions and start with 1GB of storage space and 10GB of bandwidth a month. Business hosting starts with 25GB of storage space and 100GB of bandwidth a month. These hosting options start at $4.90 a month and package option sizes go up from there depending on your needs. Their basic hosting packages are fairly reasonably priced. There are cheaper options, but you definitely get a ton of features for what you are paying. VPS hosting prices start at $44.90 a month and this is fairly comparable to other VPS hosting services.

Domain services start at $9.95 a year for an Australian based domain, and $14.95 a year for .com or .org domains. These prices are only slightly above average, but not significantly. Many domain registration sites hover around $12-$15 a year. They offer a 30 day money back guarantee for shared personal and business plans as well as for their reseller hosting plans. They have a 10 day money back guarantee for dedicate servers, VPS hosting, and Cloud hosting.

Summary

Good hosting from eco-friendly company

Digital Pacific is a very green, eco-friendly hosting company that offers many options to business owners and personal needs. They rely on their customer service in order to give you the best service possible, and have high quality hardware in order to supply a high uptime.

Pros:

  • 24/7 support
  • Eco-Friendly hosting
  • 99.99% uptime

Cons:

  • So many hosting options can be confusing
Read the full expert review Visit Digital Pacific See plans & pricing

Digital Pacific Prices, Plans & Features - 2019

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
1 GB 10.24 GB $4.76 5.9
5 GB 20.5 GB $5.34 5.9
25 GB 102.4 GB $7.58 5.9
50 GB Unlimited $9.83 2.5
100 GB Unlimited $11.17 5.9
150 GB Unlimited $15.66 2.0

VPS Hosting Plans

Plan Name Space RAM OS Price Score
25 GB 1 GB $17.20 5.9
40 GB 2 GB $25.82 5.9
70 GB 3 GB $37.32 5.9
100 GB 4 GB $48.83 5.9
25 GB 1 GB $40.20 5.9
40 GB 2 GB $48.83 8.2
70 GB 3 GB $66.08 6.0
100 GB 4 GB $83.33 5.9

Dedicated Server Plans

Plan Name Space RAM OS Price Score
146 GB 4 GB $33.82 5.9
1.6 TB 48 GB $275.36 5.9
2.3 TB 128 GB $689.44 5.9
3.91 TB 128 GB $896.48 5.9
A Free Domain is included when purchasing any hosting service from Digital Pacific
Submit a Digital Pacific Coupon

Server Locations

Sydney

A few words from Digital Pacific

Digital Pacific is a carbon neutral Australian provider of quality web hosting solutions for individuals, small to medium-sized businesses and corporations. With an emphasis on providing superior support, our business model is focused on reliability and trust, which we believe is attributed to our success over the past decade.

We provide a range of scalable services including shared hosting, virtual private servers, dedicated servers and reseller hosting. With a team of highly skilled professionals across a variety of areas, Digital Pacific continues to grow towards being the market leader in Australia.

We were the first hosting company in Australia to show our commitment to the environment through our sustainable web hosting initiative.

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