Digital Pacific Reviews and Expert Opinion
Seem disinterested
Excellent Service
Slow and unreliable combined with below average tech support
Sorry to hear about your experience with our services, I have notified one of our representatives who will be in contact with you shortly using the phone number we have on file, to discuss your time with us.
Andy
Absolutely AWESOME... IF there were more stars I would add them on.
- Andy
Unreliable, Expensive and Poor Support. - Update 1
I'd recommend staying away from ...Read More
Since my last review, I've had contact with DP and I've identified some issues with my site loading. One of them was that the PhP was not updated which they did for me and also I had not fully set up...Read More
Andy
Im touching base with you to see how things are going with your site? Please let me know if you are still experiencing a slow down and i'll get one of our tech support to look in to it and contact you ASAP!
- Andy
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Digital Pacific Expert Review 2019
Written by: Michael Lavnduski
Expert Overview
Quality hosting for over a decade
For over 10 years, Digital Pacific has been offering hosting services for individuals, small to medium sized businesses and corporations. They have an emphasis on being green and carbon neutral and showing their commitment to the environment through their sustainable web hosting initiative. They have a strong customer support base in order to provide their quality services. They also have a focus on being green, sustainable, and earth friendly by reducing emissions, paper waste, and recycling as much as possible. They also have a number of socially responsible local and global events they participate in as well.
This company offers reseller hosting, personal and business hosting, and VPS hosting depending on what customers are looking for. They also offer Cloud hosting, dedicated servers, and other add-ons such as SSL certificates and additional upgrades. They also have domain services including registration, hosting, and transfer.
Uptime & Reliability
99.99% Uptime Guarantee
This company claims a 99.99% uptime guarantee, which is an excellent uptime. They also offer pro-rated credits to your account if your services is not operation for the guaranteed amount of time on managed dedicated, VPS, and Cloud servers.
Features
Typical hosting options
Digital Pacific has many options in their hosting features with many add-ons and the availability to scale up your services as your needs increase. Domain services include domain renewal, management, registration, and transfer. Hosting plans have personal and small business options that come feature and support loaded for ease of use. Reseller hosting is also offered, and partnered with a number of affiliate programs.
Personal and business hosting plans come with a ton of features including cPanel control panel, email accounts, webmail, ecommerce tools, and programming and development tools.VPS hosting packages come managed or unmanaged with a host of features including server support, virtuozzo control panel, and many downloadable software options. Add-on hosting features for all plans include shopping carts, domain services, account upgrades, SSL certificates, extended support, and hundreds of applications.
Support
3 Hour Responses
Their support is available 24/7 and they have a 3-hour response time guarantee. They prefer the ticketing system in order to track what is needed, but you can call in to their support network as well.
Pricing
Slightly above average
Personal plans come in yearly subscriptions and start with 1GB of storage space and 10GB of bandwidth a month. Business hosting starts with 25GB of storage space and 100GB of bandwidth a month. These hosting options start at $4.90 a month and package option sizes go up from there depending on your needs. Their basic hosting packages are fairly reasonably priced. There are cheaper options, but you definitely get a ton of features for what you are paying. VPS hosting prices start at $44.90 a month and this is fairly comparable to other VPS hosting services.
Domain services start at $9.95 a year for an Australian based domain, and $14.95 a year for .com or .org domains. These prices are only slightly above average, but not significantly. Many domain registration sites hover around $12-$15 a year. They offer a 30 day money back guarantee for shared personal and business plans as well as for their reseller hosting plans. They have a 10 day money back guarantee for dedicate servers, VPS hosting, and Cloud hosting.
Summary
Good hosting from eco-friendly company
Digital Pacific is a very green, eco-friendly hosting company that offers many options to business owners and personal needs. They rely on their customer service in order to give you the best service possible, and have high quality hardware in order to supply a high uptime.
Pros:
- 24/7 support
- Eco-Friendly hosting
- 99.99% uptime
Cons:
- So many hosting options can be confusing
Digital Pacific Prices, Plans & Features - 2019
Shared Hosting Plans
| Plan Name | Space | Bandwidth | Price | Score | ||
|---|---|---|---|---|---|---|
| Personal Basic | 1 GB | 10.24 GB | cPanel | $4.76 | 5.9 | Details |
| Personal Standard | 5 GB | 20.5 GB | cPanel | $5.34 | 5.9 | Details |
| Business Basic | 25 GB | 102.4 GB | cPanel | $7.58 | 5.9 | Details |
| Business Standard | 50 GB | Unlimited | cPanel | $9.83 | 2.5 | Details |
| Business Advanced | 100 GB | Unlimited | cPanel | $11.17 | 5.9 | Details |
| Business Pro | 150 GB | Unlimited | cPanel | $15.66 | 2.0 | Details |
VPS Hosting Plans
| Plan Name | Space | RAM | OS | Price | Score | ||
|---|---|---|---|---|---|---|---|
| VPS Basic Self Managed | 25 GB | 1 x 2.27GHz | 1 GB | $17.20 | 5.9 | Details | |
| VPS One Self Managed | 40 GB | 2 x 2.27GHz | 2 GB | $25.82 | 5.9 | Details | |
| VPS Two Self Managed | 70 GB | 3 x 2.27GHz | 3 GB | $37.32 | 5.9 | Details | |
| VPS Three Self Managed | 100 GB | 4 x 2.27GHz | 4 GB | $48.83 | 5.9 | Details | |
| VPS Basic Managed | 25 GB | 1 core | 1 GB | $40.20 | 5.9 | Details | |
| VPS One Managed | 40 GB | 2 x 2.27GHz | 2 GB | $48.83 | 8.2 | Details | |
| VPS Two Managed | 70 GB | 3 x 2.27GHz | 3 GB | $66.08 | 6.0 | Details | |
| VPS Three Managed | 100 GB | 4 x 2.27GHz | 4 GB | $83.33 | 5.9 | Details |
Dedicated Server Plans
| Plan Name | Space | RAM | OS | Price | Score | ||
|---|---|---|---|---|---|---|---|
| SS2-M610-1 1 x Quad Core Xeon L5630 | 146 GB | 4 x 2.13GHz | 4 GB | $33.82 | 5.9 | Details | |
| SS2-M710-2 2 x Hex Core Xeon L5640 | 1.6 TB | 12 x 2.26GHz | 48 GB | $275.36 | 5.9 | Details | |
| SS2-R620 2 x 8 Core Xeon E5-2660v2 | 2.3 TB | 16 x 2.20GHz | 128 GB | $689.44 | 5.9 | Details | |
| SS2-R720XD-3 2 x 8 Core Xeon E5-2660v2 | 3.91 TB | 16 x 2.20GHz | 128 GB | $896.48 | 5.9 | Details |
A Free Domain is included when purchasing any hosting service from Digital Pacific
Server Locations
SydneyA few words from Digital Pacific
We provide a range of scalable services including shared hosting, virtual private servers, dedicated servers and reseller hosting. With a team of highly skilled professionals across a variety of areas, Digital Pacific continues to grow towards being the market leader in Australia.
We were the first hosting company in Australia to show our commitment to the environment through our sustainable web hosting initiative.
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