Crown Hosting is located in Surrey, England and offers a variety of services to individuals as well as any size business. The company information page answers the “why do business with us” question with several answers, including high quality of services and support, listening to customers and employees who are passionate about what they do.
Created in 2004, Crown Hosting promotes a money-back guarantee for customer satisfaction. Refreshingly, no banners make claims like “lowest prices anywhere”; rather, strong support and flexibility seems to be the company’s focus. Like many others, I believe that customers generally get what they pay for which makes me eye super-discount sites with a bit of caution.
As mentioned, Crown Hosting has one data center each in England and France and two in the United States. While no language states that the company owns the physical property, too many users (as well as organizations) that is hardly a concern given the proven track record of data center operators offering physical plants and infrastructure services around the globe.
Given the description of their operations, 99.9% uptime appears to be a promise that Crown Hosting can keep. One caption on their company information page is the statement that “we do not over-sell our services”. While there is no way to prove this, I felt that it was a significant statement since that was the first time I had seen that promise made.
Crown Hosting offers the usual products of VPS, web site and reseller hosting along with single and bulk domain registration. A relatively new product not commonly seen on other hosting sites is the availability of SHOUTcast servers. With the majority of traditional broadcast radio having a web presence, as well as entrepreneurs starting streaming music sites, this distinction could make a big difference for Crown Hosting as well as a desirable feature to potential customers.
Another feature that may attract (and retain) customers is that Crown Hosting has operations in Canada and the US in addition to the UK. Additionally, the company operates data centers in England and France, with Phoenix, Arizona and Ashburn, Virginia each having facility. This wide base of operations should allow customers to feel confident about their availability statistics; a 99.9 % uptime guarantee is in place with all packages.
The base website hosting package comes with liberal allowances, such as 2.5 GB of web space and 4 GB of bandwidth, with one add-on domain and three parked domains included to mention but a few. As expected, the intermediate and advanced packages come with incrementally increasing bandwidth and space permissions.
Crown Hosting lists over 300 free software programs are available, including WordPress, Joomla, and phpBB to name a few. Registration is offered with over 200 types of domains to choose from.
Crown Hosting offers online ticketing, phone support, FAQ and knowledgebase services. Also present is the ability to see and monitor your ticket, something not seen on many sites. Of note is that “/365” is included in the 24/7 support statement, a detail left out with some providers; this is especially important with the variety of locations and time zones where customers and users do business.
While Crown Hosting does not promote low prices as part of their value, it only takes a brief glance to realize that they are conscious of the impact prices can have on their potential and existing customer base. The base web hosting package is £2.95 ($3.35USD) monthly when entering into a twelve-month agreement. The “SME” top-rated package is listed at £9.95 ($15.45USD) and offers 20 GB of web space and 150 GB of bandwidth which is sure to be more than adequate for the majority of customers.
All services are subject to the United Kingdom’s value-added tax (VAT) of 20% which is in line with other EU countries.
Crown Hosting promotes themselves as a company committed to quality services and delivery to their customer with what seems to be a “no-nonsense” approach; all services appear to be generously provisioned with prices seeming to be more than fair. This approach should leave both personal and enterprise-wide customers with a feeling of strong value and security.
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