CloudFlare Reviews and Expert Opinion

Based on 17 reviews in 3 languages
6.2
DECENT

Customer score for CloudFlare

  • Reliability
    5.8 / 10
  • Pricing
    6.4 / 10
  • User Friendly
    6.0 / 10
  • Support
    5.8 / 10
  • Features
    6.8 / 10

Detailed Scores / Summary

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Alex Corvin
United Kingdom
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

Free services are useless

Service used: CDN
Useless free services just ruined my site!
Locked out from my account and not able to connect support because locked out!
No support at all!
Stay away!
Hillel Rudolph
Israel
  • Reliability 2.0
  • Pricing 10
  • User Friendly 2.0
  • Support 2.0
  • Features 10
5.2

Didn't work and lack of support

Service used: CDN - Free
When you provide many services for a website, such as hosting, security etc., you need to provide excellent and timely support. Sending tickets and waiting for an answer, communicating only via email, is frustrating and extremely ... Read More
CeCe S.
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Frequently guilty of DMCA violation and copyright infringement

Service used: CDN - Free
Proceed at your own risk. Cloudflare has several business practices that are gross DMCA violations and illegal in most countries. For example: a company-wide practice of taking copyrighted book and advertising "free downloads" in ... Read More
Michael Owens
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Cloudflare Review - Terrible customer service!

Service used: CDN - Pro
I agree with others on the terrible customer service at Cloudflare. Due to the complexity of using their service, getting help from customer service is almost required. When you contact them, you get the run around and no real hel ... Read More
user avatar
Joan Hoedel
I have been trying to get help activating an inactive domain site, hosted by CloudFlare for the past 6 days and cannot get ANY help. I 100% agree with this review.
Dora Tarver
United States
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10

Awesome....highly recommend this company...

Service used: CDN
The support is excellent and the service is superb. I have a half dozen domains using their free SSL. Love it!!!
Terry Williams
United States
  • Reliability 2.0
  • Pricing 10
  • User Friendly 2.0
  • Support 2.0
  • Features 10
5.2

Cannot understand how this company is still in business!

Service used: CDN
Customer Support is NON EXISTENT!!! Email or open a ticket and pray someone gets back to you in the next 5-7 business days.
Im on day 14 and they cannot get their SSL certificate to initialize and Im using their "affiliate hostin ... Read More
user avatar
Andrea
Much agreed! Cloudfare couldn’t stop my website from a level 2 ddos attack from a competitor. No help or customer service whatsoever
Vikhyat Singh
India
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10

Website never goes down!

Service used: CDN
Cloudflare is the best CDN one could ever get. I switch off my server sometimes due to heavy load but Cloudflare still makes them available to the public without nay problem. They even provide free SSL certificate which is a neces ... Read More
Ned Gladstone
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

CloudFlare ignored credit card fraud

Either CloudFlare or some other entity recently stole my credit card information and began making bogus charges. I tried for three weeks to get CloudFlare to discuss the charges with me. Their phone support refused to discuss it, ... Read More
user avatar
Dominic
They also "ignore" mails addressed to the abuse contact in their whois information. They blindly suggest using their abuse form instead of using their brains and calculating one by one.
John G
Australia
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 6.0
2.8

Worst Support - DON'T Get a Paid Plan

Service used: CDN
I signed up for a Business Plan 23 Feb 2017. It's $200 a month! The RailGun feature cannot be installed on your host without you finding your own developer or engineer. This is not disclosed anywhere in the sales promo material. S ... Read More

Typical CloudFlare Prices

Service Monthly Price Range
CDN $0.00 - $5,000.00 4 plans
DDoS Protection Services $20.00 - $200.00 2 plans
The Services & Prices are taken from www.cloudflare.com

CloudFlare Expert Review 2018

Written by: Michael Lavnduski

CloudFlare Rating

  • Reliability
    10 / 10
  • Pricing
    10 / 10
  • User Friendly
    10 / 10
  • Support
    10 / 10
  • Features
    10 / 10
10
Rated by Michael Lavnduski

Global Content Delivery Network

Cloudflare is one of the best-known content delivery networks in the world. As of this writing, they operate 102 data centers in locations around the world, and they are regularly adding to that number. They can handle 10Tbps in bandwidth for their customers, and do an excellent job at innovating and helping clients with a wide range of different requirements. It is important to note that this is not a traditional web-hosting service that is being offered from CloudFlare. Their service is to deliver content to websites that have special requirements.

For example, sites that have heavy traffic or very large files (music, movies, ect) can have the content stored and delivered from CloudFlare rather than their own web hosting server. This can cut down on the system requirements needed, while also increasing the speed and other benefits. This type of service requires very high end hardware and bandwidth, and CloudFlare is one of the best in the world at providing this service.

Uptime & Reliability

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10

Reliability is Their Main Selling Point

The main benefit of a content delivery network is that you will have reliable, fast loading of your sites, files, and other content. Thanks to the many different data centers and extremely high quality connections, uptime will never be an issue. Most customers who use this service will never experience any type of outage at all. In addition, their DDoS and security features can do a lot to help prevent other types of outages caused by digital attackers.

Features

Compare
10

Features Focused on Quality

When looking through the feature list from this company it is very easy to see that they don’t have the same type of options as other companies. Instead, their features are focused on serving up content, adding security, protecting from attacks, and more. Each of the features that they do offer are very high quality and will meet the needs of even the most demanding of customers.

The main service is the content delivery network, which allows customers to serve up almost limitless amounts of data to visitors without any trouble. They also provide web optimization services to speed things up. A service that is becoming more and more important to all sorts of customers is their Anti-DDoS efforts. When a site is being hit with a DDoS attack it becomes unusable. By routing traffic through CloudFlare they are able to scrub the bad traffic out so the site remains up and working the entire time. This is especially important for corporate clients that are often attacked in this manner.

Support

Compare
10

Excellent Tech Support

It is very rare that you will run into any type of issue with this company. If, however, something does go wrong, they will be there to support you immediately. They are easy to reach through their website or back end, or via phone if necessary. In most cases, they respond to issues like DDoS attacks automatically so you don’t even have to do a thing.  If you ever need them, they will respond quickly and provide you with the answers to solve your issues. In addition, they do have a good section of documentation and resources that can help you learn more about their services.

Pricing

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10

Great Pricing Options

Many people are surprised at just how affordable the services are from this company. To start with, they have a free package that provides many of their great services for personal websites and blogs. For professional websites and small businesses, they have an option for $20 per month per domain that needs basic security, performance improvements, and other benefits. For $200 per month per domain businesses that run eCommerce sites or those who need more advanced security and performance can get their services. Large corporations can also have a customized quote on the price by contacting them.

User Friendly

Compare
10

Easy to Work with Services

The services provided by this company are very easy to work with. Even those who have never used a CDN in the past shouldn’t have any trouble getting their site up and running on it quickly and easily. Their documentation is top notch as well so you can get your site setup easily. Signing up for their service isn’t a problem either thanks to their easy to navigate website.

Summary

Top of the Line Services

If you’re looking for a content delivery network, security, optimization, or any of the other services provided by this company, they can definitely meet your needs. From small entry level websites to the world’s largest corporations, this company is able to help. They currently protect more than 5.5 million websites.

Pros:

  • Great DDoS Protection
  • Very Affordable Services
  • Easy to Use

Cons:

  • Not a Normal Hosting Provider
  • Lots of Features can be Confusing for New Customers
Read the full expert review Visit CloudFlare See plans & pricing

CloudFlare Prices, Plans & Features - 2018

CDN Plans

Plan Name Bandwidth Features Number of Sites Price Score
Free Unlimited
Limited DDoS protection
Global CDN
Shared SSL certificate
I'm Under Attack™ mode
3 Page Rules included
1 $0.00 5.3
Pro Unlimited
Basic web application firewall (WAF) with Cloudflare rulesets
Image optimizations with Polish™
Mobile optimizations with Mirage™
20 Page Rules included
1 $20.00 2.0
Business Unlimited
Advanced DDoS protection
Advanced web application firewall (WAF) with 25 custom rulesets
Custom SSL certificate upload
PCI compliance thanks to Modern TLS Only mode and WAF
Accelerate delivery of dynamic content with Railgun™
Prioritized support
50 Page Rules included
1 $200.00 6.2
Enterprise Unlimited
24/7/365 enterprise-grade phone and email support
100% uptime guarantee with 25x reimbursement SLA
Advanced DDoS protection with prioritized IP ranges
Advanced web application firewall (WAF) with unlimited custom rulesets
Role-based account access
Multiple custom SSL certificate uploads
Access to raw logs
Named solution and customer success engineers
Access to China data centers (additional cost)
100 Page Rules included
1 $5,000.00 6.2

DDoS Protection Plans

Plan Name Features Number of Sites Price
Pro Unlimited $20.00 6.2
Business Unlimited $200.00 6.2
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