Century Link Reviews and Expert Opinion

Based on 13 user reviews in 2 languages
3.2
POOR

Customer score for Century Link

  • Reliability
    3.1 / 10
  • Pricing
    3.4 / 10
  • User Friendly
    3.4 / 10
  • Support
    2.9 / 10
  • Features
    3.1 / 10

Detailed Scores / Summary

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Nicholas S. Casale
United States
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Worst Customer Service Imaginable

Service used: Cloud
Centurylink's customer service is so terrible that I would rather slam my fingers in a car door than have to call them. I recently tried to schedule an installation of Centurylink's internet service in my home. I had originally sc...Read More
Cindy Forsyth
United States
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

HORRIBLE customer service, repeated incorrect charges, FRAUDULENT account manipulation-inside job!

Service used: Cloud
After 3 months of trying to get my plan changed to a lower cost plan, numerous phone calls and online chat, everyone promises the changes have been made and refunds are on the way. HA HA. NOT I've asked a few times to speak with a...Read More
Lori Zowada
United States
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Hyperactive disconnect policy

Service used: Cloud
Centurylink bills on 22nd of the month for our account, but we don't seem to get the bill till the 6th of the following month. That is from Seattle WA to Wyoming. Then it is due on the 14th. Numerous times they have sent a disconn...Read More
joyxce ownby
United States
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

HORRIBLE SERVICE

Service used: Cloud
worst customer service I have ever encountered...from the very start to now canceling..too much down time. don't you read your reviews and try to improve? I live in an apt complex and will spread the word not to go with century link!!!!!
Lori Zowada
Lori Zowada
Agreed! Our last bill took 12 days to get from Seattle to Washington which gives a person 8 days to pay. (and probably as bad months before). Numerous times if the bill isn't paid exactly by due date, they send out disconnect 3 ...Read More

Typical Century Link Prices

Service Monthly Price Range
Cloud Hosting $0.00 1 plans
The Services & Prices are taken from www.centurylink.com

Century Link Expert Review 2019

Written by: Michael Lavnduski

Century Link Rating

  • Reliability
    9.5 / 10
  • Pricing
    9 / 10
  • User Friendly
    9.5 / 10
  • Support
    9.5 / 10
  • Features
    5 / 10
8.5
Rated by Michael Lavnduski

Expert Overview

Hosting for Enterprise Businesses

CenturyLink is one of the larger telecom companies in America serving millions of customers. They are not well known for providing web hosting, but for large customers looking to have their websites hosted and managed offsite, they do offer the service.  They will put your server into their own data centers and manage the hardware and network connections for you.   This is an excellent option for growing businesses that don't want to have to have a dedicated IT staff working on their website, but still need a quality experience for your customers.

Uptime & Reliability

Extremely Reliable Hosting

The reliability really can't get much better than this.  CenturyLink is a multi-billion dollar company that specializes in data communications work.  With that in mind, you'll be on their network and in their data centers.  Of course, this means you'll be getting the fast and reliable services that they are well known for.

Features

Customized Features

CenturyLink doesn't have pre-defined packages like most other hosting providers.  Instead, you will work directly with an account rep to ensure you are getting the exact services you need.  This is essential for anyone who needs a high end hosting experience like is being offered.  Of course, it can be a hassle to negotiate each feature that you need, but once done you will be left with a great service.

For most people, however, this is not going to be the right option.  If you're looking for shared hosting or VPS options, for example, they can't help you.  The features offered are tailored specifically for larger corporations so if you're just running a simple site, this is not the right solution for you.

Support

Corporate Support

Not surprisingly, you'll get good support from CenturyLink.  In fact, they can handle all the hardware and data center work that needs to be done.  You'll be responsible for the actual content of your site, but when it comes to supporting the actual hosting, they do a great job.

Pricing

Custom Pricing

You'll get a price based on the services you need. They don't have set prices for packages or anything like that.  For large corporations, the prices will be negotiated at the time you sign up and then you'll pay for them from there.  This is obviously not how most hosting companies work so if you don't want to deal with this type of hassle, you'll have to find another option.  Most large companies that would use this hosting solution, however, are very familiar with this type of thing.

Summary

Perfect for Large Corporations

If you're looking for hosting for a very large corporation, this might be the right solution.  If you're just looking for traditional hosting options, this is definately not the right choice for you.  One nice thing about CenturyLink is there is really no middle ground.  Either they are a great option or they are way out of your range.

Pros:

  • Very Well-Established Company
  • Extremely High-Tech Network & Data Center

Cons:

  • Not for small customers
  • It will be expensive
Read the full expert review Visit Century Link See plans & pricing

Century Link Prices, Plans & Features - 2019

Cloud Hosting Plans

Plan Name Space RAM Bandwidth Price Score
Unlimited 0 B Unlimited $0.00 2.8
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