Uptime & Reliability

Excellent 99.99% uptime with SLA

Bitronic ensures a 99.99% uptime SLA for their customers. They promise that if there is anything more than 1 hour per year in downtime for maintenance they will credit you back on your bill. Additionally, since they own their own infrastructure they are 100% in control of what goes on at their databases. Bitronic does not mention any physical precautions they have in place in case of any type of emergency, but they do mention they have 24/7/365 monitoring.

Features

Excellent selection of quality features

With a few different hosting options such as shared, reseller, or VPS hosting, Bitronic seems to cover the bases when it comes to webhosting. They offer a number of varying server options that all come with standard features and services at no additional cost with much ease of use. Their server options include VPS, managed and dedicated single, dual, and quad processor which all can be customized and upgraded based on your needs.

Additionally, they offer domain services such as registering, transfer and bulk transfer, and domain management. Security add-ons include SSL Certificates and SSL with extended validation. Each of these options comes at different pricing levels based on your needs. They also offer managed service packages that you can add when configuring your VPS.

Support

Great support services

They are very customer focused and outline a customer bill of rights ensuring a prompt and timely address of any issues you may have. They state the longest amount of time you will have to wait for a first response to a ticket is 1 hour, and the longest wait time while that issue is addressed is 2 hours. They are available 24/7 via support ticket and/or chat and seem to have a quick response time. There is also a customer portal you may submit your tickets through. Holidays they are only available through the ticketing system.

Pricing

Slightly high prices, but you get what you pay for

The pricing of their hosting services are based on your level of need for business or personal use, and are paid on a month-month basis.  The prices seem a bit high, but that is reflective of their standard features and services which makes it great for ease-of use. Everything comes in a package deal with few add-ons as everything is included. Their pricing for certificates only come on a yearly basis and no month-to-month option. Additionally, they brag that their managed service packages are “insanely low”. Bitronic also offers some different deals based on what you are looking for, 30-day free trials for all of their hosting services, along with a 30-day money back guarantee.

Summary

Overall a very high quality hosting company

Bitronic is very customer focused and wants to provide thorough package deals and standard service options with their amenities. Though they are a bit on the pricey side, many services are included in their packages and they offer 24/7 support to their customers.

Pros:

• 99.99% uptime guarantee
• 24/7 support
• Excellent package deals
• 30 day free trial

Cons:

• Somewhat pricey
• Limited add-on features available