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1.0
5 reviews
TERRIBLE
  • User Friendly
    1.0
  • Support
    1.0
  • Features
    1.0
  • Reliability
    1.0
  • Pricing
    1.0
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Axxess Reviews and Expert Opinion

Pricing Range

Shared Hosting $2.68 - $34.03
Cloud Hosting $21.25 - $96.88

Data Centers

Reviews

Review Language
Service Used
Any Shared Cloud
Huzaifa Ahmed
Huzaifa Ahmed from Portugal,

Stay away

1.0
Shared
They have the worst service and support I have ever experienced in my life. You don't have any control over your domain and if you want to transfer they will make your suffer with wrong transfer code. Every time we ask about the auth code they with this one letter as the auth code. "!" Pathetic!
Reply Change review Helpful (0)
Jenesta Groom
Jenesta Groom from South Africa,

Beyond pathetic

1.0
Shared
Geez never in my life did I battle this much with incompetent staff and also a constant thank you for your email your ticket number is.... REALLY can they pick up the damn phones to fix their issues we experience after they have d...Read Moreebited your account? Does telkom realize that this is a product of theirs and this is bad for business?

Wow I will be sure to let Telkom know about who they are dealing with!!!Less
Reply Change review Helpful (1)
Amy T
Amy T from South Africa,

Stay far away from Axxess for web hosting

1.0
Shared
Stay far away from Axxess. If I could give zero stars I would. Terrible service, terrible (non-existent) support.

I transferred a number of domains to Axxess at the end of 2019, including my own business domain. I have had my w...Read Moreebsite for 5 years with no issues. While with Axxess my domain was irreparably hacked. It is so badly compromised that I have to begin building completely from scratch. My domain has been blacklisted by Google. Axxess refuses to take responsibility for this.

In fact, in retrospect all the signs were there that something odd was happening and a hack was in progress a full month before the hack took place. I have correspondence with Axxess to prove this. However, nothing was done to resolve my issues and as a result, my domain was irreparably compromised and I have lost hours of work and thousands of rands (in terms of potential business and time).

In addition to this, other smaller but still frustrating issues:

1. A month after I signed up with Axxess, they switched from using Cpanel to another cheap and glitchy web control panel system. No notice was sent out.
2. Supposed 'full site backups' downloaded are actually incomplete, and cause issues when uploaded to a new server.
3. Their servers are extremely slow to upload or download files - mostly it just times out.
4. Sneaky hidden clause - you can't cancel your service unless you give one month notice, and you only discover this when you want to cancel. So right now, I am paying Axxess for a service I am not using, have no intention of using, and that leaves me fearful that my domains are open to hackers.

Lastly, support is TERRIBLE. Honestly, I have no words for how bad it is. Problems are not resolved. No one cares, no one apologises, no one takes any responsibility.Less
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Candace
Candace,
Good Day Amy, maybe we can help? Has you matter been resloved?
Reply
Safeeya Ebrahim
Safeeya Ebrahim from South Africa,

Misleading information

1.0
Shared
The axxess website stated that there was fibre in my area. After ordering and paying for delivery of the router I was told that they could not install the fibre as tt connect was not available in my area. I was not refunded despite the mistake being their's. Pathetic service
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Bertus Kriel
Bertus Kriel from South Africa,

Really kak service

1.0
Shared XXXL W
Never in my life have i seen a company that is so pathetic, and have incompetent people and engineers working for them
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Donovan Carter
Donovan Carter,
Worst service, useless to non existing support.
escalation does not work.
Faults never get fixed and they just close to make there stats look better.
would not recommend them to anyone who values service and support and a working internet
Reply
Robert
Robert,
I agree, every time I need to login it is not possible. FTP never worked "unable to connect to server" Password reset form doesn't work. email never arrives. I need to do some important covid19 updates on a medical website but it ...Read Moreis impossible.Finally they send an sms with new login details. It worked!!! But only for a couple of minutes, than back to the normal error messages. That company sucks. Website connection is slow. A complete disaster. Never use this company. I transferred the website to Afrihost.Less
Reply

Axxess Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
XS 2 GB Unlimited cPanel 1 $2.68 2.0 Details
S 3 GB Unlimited cPanel 2 $3.37 2.0 Details
M 5 GB Unlimited cPanel 2 $4.06 2.0 Details
L 10 GB Unlimited cPanel 5 $7.49 2.0 Details
XL 25 GB Unlimited cPanel 5 $10.93 2.0 Details
XXL 50 GB Unlimited cPanel 10 $21.93 2.0 Details
XXXL 75 GB Unlimited cPanel 15 $25.37 2.0 Details
XXS W 1 GB Unlimited Plesk 1 $3.78 2.0 Details
XS W 2 GB Unlimited Plesk 1 $6.53 2.0 Details
S W 3 GB Unlimited Plesk 2 $7.22 2.0 Details
M W 5 GB Unlimited Plesk 2 $9.28 2.0 Details
L W 10 GB Unlimited Plesk 5 $12.03 2.0 Details
XL W 25 GB Unlimited Plesk 5 $16.85 2.0 Details
XXL W 50 GB Unlimited Plesk 10 $27.16 2.0 Details
XXXL W 75 GB Unlimited Plesk 15 $34.03 2.0 Details

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price Score
MINI 100 GB 1 core 2 GB 4 TB $21.25 2.0 Details
REGULAR 300 GB 3 cores 6 GB 8 TB $41.87 2.0 Details
BIG 1.95 TB 6 cores 12 GB 10 TB $62.50 2.0 Details
MEGA 3.91 TB 10 cores 24 GB 30 TB $96.88 2.0 Details

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