1&1 Reviews and Expert Opinion

Based on 86 reviews in 9 languages
3.6
POOR

Customer score for 1&1

  • Reliability
    3.7 / 10
  • Pricing
    4.2 / 10
  • User Friendly
    3.4 / 10
  • Support
    3.0 / 10
  • Features
    3.5 / 10

Detailed Scores / Summary

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George Mandler
United States
  • Reliability 2.0
  • Pricing 4.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.4
NEW

Billing Department is Incompetent - Never properly billed me and took me to a collection agency

Service used: Shared
I created an account with them in Dec 2016 and purchased a domain because of their inexpensive price. I set it up for auto renew. In January 2018 I get a letter from a collection agency on behalf of 1and1.
1) My credit card did n...Read More
Jus Commune
Australia
  • Reliability 2.0
  • Pricing 6.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.8
NEW

1and1 does not support Word Press or have CPanel

Service used: Shared - UNLIMITED PRO
Be aware that 1and1 does not support Word Press properly or foreign domain extensions.

1and1 hosting does not include CPanel which is the bare minimum required to handle Word Press and do basic web support.

They say they to ...Read More
Mike V
United States
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10
NEW

I stay with 1&1 because they're reasonably priced and have excellent customer service, best plans for the money.

Service used: VPS - Virtual Server S
I do my own homework, I check about once a year to compare plans and pricing and what you get for your money. 1&1 is always the best plan for the money. Do your homework and compare details you will see 1&1 is actually a p...Read More
Brian Adamz
France
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 6.0
  • Support 2.0
  • Features 2.0
2.8
NEW

Took me to collection Agency

Service used: Shared
I ordered a domain name at the .99 offer. At the end of the year I never used this url. I let the credit card lapse so as to see the account closed.

I have been doing this for 30 years. They got paid the $12.00 for the year. Th...Read More
Doug Smith
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Do not trust this company with your personal informatio

Service used: Shared
I have received 20 phone calls yeasterday and 5 already today from different companies trying to sell me web services for my domain. If you give 1&1 your personal info they will sell it to everyone. No price is worth the harra...Read More
user avatar
Jax
Are you sure your domain wasn't simply publicly registered, thus displaying you/your admin's contact information?
Dale Y
Canada
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

STAY AWAY

Service used: Cloud - Hosting M
working with 1 and 1 to solve a problem is horrible .... the site is slow, they say because of my woo plug in and I spent extra money for a app so it can run faster Not the case they take the money but my site still slow... no vid...Read More
Kris Cole
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Scammers! Beware!

Service used: Shared
I have 7 domains with them and just realized they've been adding packages to my domains like virus protection (that I didn't approve) and some other bs called "extended support" thats like $40 a month. They say "We you sent an ema...Read More
Terry T
United States
  • Reliability 6.0
  • Pricing 4.0
  • User Friendly 6.0
  • Support 2.0
  • Features 4.0
4.4

Make sure to check your bill

Have been charged two years in a row for two canceled domains. Have to go through several different people to get any help. Then still takes an act of Congress to get refunded. Have one domain that I keep, and have no problem with it.
Jason Richardson
United States
  • Reliability 6.0
  • Pricing 6.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
3.6

Don't waste your time

Real price friendly and eager to sign you up. But when it comes to customer service you always get transferred to the Philippines where you can understand them. They told me because I had a my page web account I got american custo...Read More

Typical 1&1 Prices

Service Monthly Price Range
Shared Hosting $0.99 - $8.99 3 plans
VPS $4.99 - $29.99 5 plans
Dedicated Server $0.00 - $299.99 12 plans
Cloud Hosting $9.99 - $354.99 14 plans
The Services & Prices are taken from www.1and1.com

1&1 Expert Review 2018

Written by: Idan Cohen

1&1 Rating

  • Reliability
    10 / 10
  • Pricing
    8 / 10
  • User Friendly
    9 / 10
  • Support
    7 / 10
  • Features
    9 / 10
8.6
Rated by Idan Cohen

1&1 Web Hosting: Serious Features at Fair Prices

At first glance, 1&1 web hosting looks good:  you can get a decent set of features for as low as $0.99. All packages include unlimited bandwidth, extra-high security features, and an easy-to-use website builder. If you are planning to expand your project in the future, you'll be able to purchase 1&1's dedicated server that will ensure stable work and full control over your website. In addition, this company offers both Linux and Windows-powered hosting.

Why Choose 1&1 Web Hosting?

  • Low-cost solutions
  • Secure geo-redundancy
  • 24/7 phone and email support
  • 30 Day money-back guarantee

Want to know if 1&1 Web Hosting is right for you?

Let's check it out.

Uptime & Reliability

Compare
10

Stable Uptime and Solid Security

At 1&1's website you won't find a word about their uptime, but some analytical tools show that their website has been online for 99.99% of time.

1&1 does a lot to ensure high reliability:  they use cutting-edge server hardware, make daily backups, and protect your directories with a password. The special appeal is the so-called dual hosting: your website will be hosted on two different locations simultaneously, which will grant you better performance in different areas and protect your websites in case of failure.

Features

Compare
9

They Have Something Unique for You

1&1 doesn't show-off with tons of unlimited features; still, they don't just count the bandwidth and storage (in Unlimited and Business packages). Instead, they provide really excellent features: you get access to a great image stock, dual hosting, high-quality security options, and hosting management tools. Additionally, you'll be awarded with some social marketing credits for starting the promo campaign of your project at once.

Feature Description
Disk SpaceYou get 50GB through the cheapest plan and an unlimited storage for 2 other packages.
Bandwidth1&1 has no limits for monthly traffic — transfer as much as you need.
Website BuilderYou'll use the exclusive 1&1 website builder — it's very easy to use, but the number of features is modest.
Email Accounts250 email accounts in the Starter plan, 500 accounts for Unlimited offer and no limits for the e-mail account numbers within Business package.
Shopping CartsYou can use the special eCommerce-oriented eZShop app that also includes shopping carts.
StatsThey don't indicate Statistics anywhere among their features so I guess they don't have it.
MySQL databasesRanging from 10 to unlimited in different packages with maximum volume of 1GB.
FTP Account5, 50 and unlimited in Starter, Unlimited and Business plans, respectively.
Multiple DomainsWith 1&1 you can host as many domains as you need.

Support

Compare
7

No Live Chat

The customer support service is the weak link. The problem is that 1&1 outsources support  and this doesn't really work well for them. Long response periods, lame experience with support agents, and unfair treatment are just a few of the complaints you will hear about 1&1 customer service.

However, they do have 24/7 email and phone support for customers around the globe.

  • 24/7 phone support
  • 24/7 email tickets
  • Forum
  • Extensive FAQ section
  • No blog
  • Long response time
  • No live chat

Pricing

Compare
8

Good for The First Year

The prices at 1&1 vary depending on the offer. For instance, you can get the cheapest Shared hosting for only $0.99/month (up to 12 months) with a minimal purchase of a 3 month plan. Their regular prices are on the average level and, if you take their bulk packages into consideration, the fees may seem rather low. Still, the price they charge for dedicated servers is often very high, although you get stable work for your money.

The signup process is quite simple even though you will see several extrafee offers (like SEO or multi-domain registration). If you don’t really need them, you can easily skip over several signup stages. The Unlimited and Business packages in Shared section include a free domain. You also get a 30-day money-back guarantee.

User Friendly

Compare
9

Easy-To-Use, but No Website Builder

1&1 follows the trends and has a user-friendly website. All the information you need is intuitively accessible and it will take just a few minutes to register a web resource or find out some extra details about the special features of the available packages.

This web host also will provide you with several important tools developed by their IT gurus. You will be able to use 1&1 Click & Build Applications, 1&1 Website Builder (with quite an easy text editor mode), 1&1 Dynamic Content Catalog, 1&1 Online Storage, and their special 1&1 Control with many features.

+ Lots of exclusive tools

+ Intuitive website navigation

+ Easy-to-use website builder

Summary

1&1 has steady uptime and decent packages. They also provide users with a good opportunity to expand projects and move to a dedicated server after some time. Still, their customer service is really poor.

Pros

  • Nice pricing
  • Unique hosting tools
  • Dual hosting system
  • Stunning dedicated servers
  • Steady 99,99% uptime

Cons

  • Poor website builder
  • Pricing is not always fair
  • Bad customer support
Read the full expert review Visit 1&1 See plans & pricing

1&1 Prices, Plans & Features - 2018

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price
Unlimited Unlimited Unlimited $0.99
Unlimited Unlimited Unlimited $4.99
Unlimited Unlimited Unlimited $8.99

VPS Hosting Plans

Plan Name Space CPU RAM OS Price
30 GB 1 core 512 MB $4.99
50 GB 1 core 1 GB $4.99
80 GB 2 cores 2 GB $9.99
120 GB 2 cores 4 GB $19.99
160 GB 4 cores 8 GB $29.99

Dedicated Server Plans

Plan Name Space CPU RAM OS Price
2 TB 8 x 2.40GHz 8 GB $0.00
2 TB 4 x 3.10GHz 12 GB $39.99
2 TB 6 x 2.80GHz 16 GB $0.00
2 TB 4 x 3.50GHz 16 GB $59.99
3 TB 8 x 2.60GHz 16 GB $0.00
4 TB 12 x 2.30GHz 32 GB $99.99
8 TB 12 x 2.30GHz 64 GB $119.99
4 TB 6 x 2.50GHz 32 GB $149.99
6 TB 12 x 2.40GHz 48 GB $0.00
480 GB 8 x 2.40GHz 8 GB $29.99
6 TB 8 x 2.40GHz 64 GB $224.99
8 TB 10 x 2.30GHz 128 GB $299.99

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price
50 GB 1 core 1 GB Unlimited $9.99
80 GB 2 cores 2 GB Unlimited $19.99
120 GB 2 cores 4 GB Unlimited $29.99
160 GB 4 cores 8 GB Unlimited $49.99
240 GB 8 cores 16 GB Unlimited $129.99
360 GB 12 cores 32 GB Unlimited $249.99
500 GB 16 cores 48 GB Unlimited $249.99
50 GB 1 core 1 GB Unlimited $14.99
80 GB 2 cores 2 GB Unlimited $24.99
120 GB 2 cores 4 GB Unlimited $34.99
160 GB 4 cores 8 GB Unlimited $54.99
240 GB 8 cores 16 GB Unlimited $134.99
360 GB 12 cores 32 GB Unlimited $254.99
500 GB 16 cores 48 GB Unlimited $354.99
A Free Domain is included when purchasing any hosting service from 1&1
Submit a 1&1 Coupon

1&1 Refund & Cancellation Policy

  • 30 day money back guarantee starts on the date the initial order was placed.
  • Applies to the following services: Linux & Microsoft Shared Hosting, VPS, Dedicated Servers, Microsoft Exchange Hosting, MyWebsite, Instant Mail, Microsoft SharePoint, eShops

    • Refund applies only to monthly fees and setup fees.
    • Does not apply to 1&1 Dynamic Cloud Server (outside of the minimum configuration of 1 vCore, 1 GB RAM, and 100 GB HDD space), Dedicated and managed Server products, Domain name registration fees, Shipping & Handling Fees, any unused bandwidth, any additional or optional services or features added by the customer from the Control Panel, any kind of software.
    • Any customer who has breached or whose account has been suspended or terminated due to the breach of any part of the 1&1 General Terms & Conditions
    • Bandwidth usage exceeding your account will be required to pay any additional bandwidth accrued.
    • Customers switching from one 1&1 package to another 1&1 package will not be eligible for the Money Back Guarantee
    • Each customer can only use the Money Back Guarantee once, and for only one account, unless otherwise expressly provided with respect to a specific purchase.

See the complete and updated policy by 1and1: www.1and1.com/TcMoneyback‎

A few words from 1&1

1&1 is one of the world’s leading Web hosting providers with nearly 17 million customer contracts. 1&1 currently offers a wide range of Web hosting products, including email solutions and high-end servers in 10 different countries including Germany, Spain, Great Britain and the United States. 1&1 introduced its distinctive approach to the US in September of 2003. Since the January 2004 launch of its complete product line in the US, 1&1 has become one of the country’s top five Web hosts. In September 2008, 1&1 opened a 55,000 square foot data center in Lenexa, Kansas.

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