1&1 Reviews and Expert Opinion

Based on 40 reviews in 5 languages
4.1
POOR

Customer score for 1&1

  • Reliability
    4.2 / 10
  • Pricing
    5.2 / 10
  • User Friendly
    3.9 / 10
  • Support
    3.3 / 10
  • Features
    4.1 / 10

Reply to {{name}}

This is just for security measures, your email will not be used or published.

Share this review

Write a Review on 1&1

  • Reliability
  • Pricing
  • User Friendly
  • Support
  • Features

Click here to upload a file
Remove screenshot
+ Add a screenshot
Submit Review Every review is being checked by our team.
If found proper & real it will be posted in up to 48 hours.

1&1 User Reviews

Language
Our user’s trust is our #1 priority! So Hosting Companies can't pay to change or delete reviews.
nipun ashan
Singapore
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

Don't use 1 and 1

Service used: Shared
don't use 1 AND 1 unauthorised payment Don't link any paypal or credit card. don't buy any products because no moneyback guarantee.
Charles Cosby
United States
  • Reliability 8.0
  • Pricing 8.0
  • User Friendly 10
  • Support 10
  • Features 10
9.2
NEW

Quick to get me online and awesome personal service

Service used: Shared
after Hostpapa killed my account because their billing department was just too slow to correct a very wrong invoice (third year in a row). I finally decided to try out 1&1.. I spoke with live people who spoke English on 3 sepa...Read More
Tania Tania
United Kingdom
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Total scam

Service used: Cloud
I registered a domain through them and have regretted it ever since. I immediately started receiving calls from SEO and web design companies, which has never happened when I've registered with anyone else. When it came to canellin...Read More
Sheryle Wilborn
United States
  • Reliability 4.0
  • Pricing 2.0
  • User Friendly 6.0
  • Support 2.0
  • Features 2.0
3.2

Monkey Business

This company would be better off run by specially trained service animals. I posted my website and had it for a while. It was okay. But literally started getting cold call from spam companies. Finally asked where they got my numbe...Read More
C. Lin
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

1&1 Stole My Domain Name? ( A Nightmare!)

Service used: Shared
I applied for 2 domain names (.com & .org) and hosting service thru 1&1 on 02/20. After I got the confirmation email the same day, I was excited to build my website. Unfortunately, when I went to my control panel, my contr...Read More
user avatar
Gannon
You need to see who bought it. They own a company called DomCollect that they use to steal the domains and they park them at another company they own called Sedo. They plan on you paying the other company for your domain.
user avatar
goku
I bought a domain today and same thing happen! they deducted money from my card and saying failed payment! i will never recommend to anyone this company!
Mike M
Canada
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Awful service

Service used: Shared
Did a mistake and transferred my domain to 1and1. Soon after transfer is finished, I couldn't access the DNS settings and after 24 hours it's still not resolved. Lost tons of emails, lots of sales and money.
 
cm-nutra summa
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Do not use them-a rip off

Service used: Shared
We canceled our services and continued getting charged for a year and then they sent us to collections because the credit card they were charging had been canceled. I would give them a zero if I was able to

Typical 1&1 Prices

Service Monthly Price Range
Shared Hosting $0.99 - $8.99 3 plans
VPS $4.99 - $29.99 5 plans
Dedicated Server $0.00 - $299.99 12 plans
Cloud Hosting $9.99 - $354.99 14 plans
The Services & Prices are taken from www.1and1.com

1&1 Expert Review 2017

Written by: Idan Cohen

1&1 Rating

  • Reliability
    10 / 10
  • Pricing
    8 / 10
  • User Friendly
    9 / 10
  • Support
    7 / 10
  • Features
    9 / 10
8.6
Rated by Idan Cohen

1&1 Web Hosting: Serious Features at Fair Prices

At first glance, 1&1 web hosting looks good:  you can get a decent set of features for as low as $0.99. All packages include unlimited bandwidth, extra-high security features, and an easy-to-use website builder. If you are planning to expand your project in the future, you'll be able to purchase 1&1's dedicated server that will ensure stable work and full control over your website. In addition, this company offers both Linux and Windows-powered hosting.

Why Choose 1&1 Web Hosting?

  • Low-cost solutions
  • Secure geo-redundancy
  • 24/7 phone and email support
  • 30 Day money-back guarantee

Want to know if 1&1 Web Hosting is right for you?

Let's check it out.

Uptime & Reliability

Compare
10

Stable Uptime and Solid Security

At 1&1's website you won't find a word about their uptime, but some analytical tools show that their website has been online for 99.99% of time.

1&1 does a lot to ensure high reliability:  they use cutting-edge server hardware, make daily backups, and protect your directories with a password. The special appeal is the so-called dual hosting: your website will be hosted on two different locations simultaneously, which will grant you better performance in different areas and protect your websites in case of failure.

Features

Compare
9

They Have Something Unique for You

1&1 doesn't show-off with tons of unlimited features; still, they don't just count the bandwidth and storage (in Unlimited and Business packages). Instead, they provide really excellent features: you get access to a great image stock, dual hosting, high-quality security options, and hosting management tools. Additionally, you'll be awarded with some social marketing credits for starting the promo campaign of your project at once.

Feature Description
Disk SpaceYou get 50GB through the cheapest plan and an unlimited storage for 2 other packages.
Bandwidth1&1 has no limits for monthly traffic — transfer as much as you need.
Website BuilderYou'll use the exclusive 1&1 website builder — it's very easy to use, but the number of features is modest.
Email Accounts250 email accounts in the Starter plan, 500 accounts for Unlimited offer and no limits for the e-mail account numbers within Business package.
Shopping CartsYou can use the special eCommerce-oriented eZShop app that also includes shopping carts.
StatsThey don't indicate Statistics anywhere among their features so I guess they don't have it.
MySQL databasesRanging from 10 to unlimited in different packages with maximum volume of 1GB.
FTP Account5, 50 and unlimited in Starter, Unlimited and Business plans, respectively.
Multiple DomainsWith 1&1 you can host as many domains as you need.

Support

Compare
7

No Live Chat

The customer support service is the weak link. The problem is that 1&1 outsources support  and this doesn't really work well for them. Long response periods, lame experience with support agents, and unfair treatment are just a few of the complaints you will hear about 1&1 customer service.

However, they do have 24/7 email and phone support for customers around the globe.

  • 24/7 phone support
  • 24/7 email tickets
  • Forum
  • Extensive FAQ section
  • No blog
  • Long response time
  • No live chat

Pricing

Compare
8

Good for The First Year

The prices at 1&1 vary depending on the offer. For instance, you can get the cheapest Shared hosting for only $0.99/month (up to 12 months) with a minimal purchase of a 3 month plan. Their regular prices are on the average level and, if you take their bulk packages into consideration, the fees may seem rather low. Still, the price they charge for dedicated servers is often very high, although you get stable work for your money.

The signup process is quite simple even though you will see several extrafee offers (like SEO or multi-domain registration). If you don’t really need them, you can easily skip over several signup stages. The Unlimited and Business packages in Shared section include a free domain. You also get a 30-day money-back guarantee.

User Friendly

Compare
9

Easy-To-Use, but No Website Builder

1&1 follows the trends and has a user-friendly website. All the information you need is intuitively accessible and it will take just a few minutes to register a web resource or find out some extra details about the special features of the available packages.

This web host also will provide you with several important tools developed by their IT gurus. You will be able to use 1&1 Click & Build Applications, 1&1 Website Builder (with quite an easy text editor mode), 1&1 Dynamic Content Catalog, 1&1 Online Storage, and their special 1&1 Control with many features.

+ Lots of exclusive tools

+ Intuitive website navigation

+ Easy-to-use website builder

Summary

1&1 has steady uptime and decent packages. They also provide users with a good opportunity to expand projects and move to a dedicated server after some time. Still, their customer service is really poor.

Pros

  • Nice pricing
  • Unique hosting tools
  • Dual hosting system
  • Stunning dedicated servers
  • Steady 99,99% uptime

Cons

  • Poor website builder
  • Pricing is not always fair
  • Bad customer support
Read the full expert review Visit 1&1 See plans & pricing

1&1 Prices, Plans & Features - 2017

Shared Hosting Plans

Plan Name Space Bandwidth Price
UNLIMITED Unlimited Unlimited $0.99
UNLIMITED PLUS Unlimited Unlimited $4.99
UNLIMITED PRO Unlimited Unlimited $8.99

VPS Hosting Plans

Plan Name Space CPU RAM OS Price
Virtual Server S 30 GB 1 core 512 MB $4.99
Virtual Server M 50 GB 1 core 1 GB $4.99
Virtual Server L 80 GB 2 cores 2 GB $9.99
Virtual Server XL 120 GB 2 cores 4 GB $19.99
Virtual Server XXL 160 GB 4 cores 8 GB $29.99

Dedicated Server Plans

Plan Name Space CPU RAM OS Price
A8i 2 TB 8 x 2.4GHz 8 GB $0.00
L4i 2 TB 4 x 3.1GHz 12 GB $39.99
XL6 2 TB 6 x 2.8GHz 16 GB $0.00
X4i 2 TB 4 x 3.5GHz 16 GB $59.99
XL8 3 TB 8 x 2.6GHz 16 GB $0.00
o12A-32 4 TB 12 x 2.3GHz 32 GB $99.99
o12A-64 8 TB 12 x 2.3GHz 64 GB $119.99
XL12i 4 TB 6 x 2.5GHz 32 GB $149.99
XXL24i 6 TB 12 x 2.4GHz 48 GB $0.00
A8i SSD 480 GB 8 x 2.4GHz 8 GB $29.99
X8i 6 TB 8 x 2.4GHz 64 GB $224.99
X10i 8 TB 10 x 2.3GHz 128 GB $299.99

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price
Cloud Server M 50 GB 1 core 1 GB Unlimited $9.99
Cloud Server L 80 GB 2 cores 2 GB Unlimited $19.99
Cloud Server XL 120 GB 2 cores 4 GB Unlimited $29.99
Cloud Server XXL 160 GB 4 cores 8 GB Unlimited $49.99
Cloud Server 3XL 240 GB 8 cores 16 GB Unlimited $129.99
Cloud Server 4XL 360 GB 12 cores 32 GB Unlimited $249.99
Cloud Server 4XL 500 GB 16 cores 48 GB Unlimited $249.99
Hosting M 50 GB 1 core 1 GB Unlimited $14.99
Hosting L 80 GB 2 cores 2 GB Unlimited $24.99
Hosting XL 120 GB 2 cores 4 GB Unlimited $34.99
Hosting XXL 160 GB 4 cores 8 GB Unlimited $54.99
Hosting 3XL 240 GB 8 cores 16 GB Unlimited $134.99
Hosting 4XL 360 GB 12 cores 32 GB Unlimited $254.99
Hosting 5XL 500 GB 16 cores 48 GB Unlimited $354.99
A Free Domain is included when purchasing any hosting service from 1&1
Submit a 1&1 Coupon

Server Locations

Chicago New York Washington Kansas City London Amsterdam Paris Karlsruhe Frankfurt am Main Munich

1&1 Refund & Cancellation Policy

  • 30 day money back guarantee starts on the date the initial order was placed.
  • Applies to the following services: Linux & Microsoft Shared Hosting, VPS, Dedicated Servers, Microsoft Exchange Hosting, MyWebsite, Instant Mail, Microsoft SharePoint, eShops

    • Refund applies only to monthly fees and setup fees.
    • Does not apply to 1&1 Dynamic Cloud Server (outside of the minimum configuration of 1 vCore, 1 GB RAM, and 100 GB HDD space), Dedicated and managed Server products, Domain name registration fees, Shipping & Handling Fees, any unused bandwidth, any additional or optional services or features added by the customer from the Control Panel, any kind of software.
    • Any customer who has breached or whose account has been suspended or terminated due to the breach of any part of the 1&1 General Terms & Conditions
    • Bandwidth usage exceeding your account will be required to pay any additional bandwidth accrued.
    • Customers switching from one 1&1 package to another 1&1 package will not be eligible for the Money Back Guarantee
    • Each customer can only use the Money Back Guarantee once, and for only one account, unless otherwise expressly provided with respect to a specific purchase.

See the complete and updated policy by 1and1: www.1and1.com/TcMoneyback‎

A few words from 1&1

1&1 is one of the world’s leading Web hosting providers with nearly 17 million customer contracts. 1&1 currently offers a wide range of Web hosting products, including email solutions and high-end servers in 10 different countries including Germany, Spain, Great Britain and the United States. 1&1 introduced its distinctive approach to the US in September of 2003. Since the January 2004 launch of its complete product line in the US, 1&1 has become one of the country’s top five Web hosts. In September 2008, 1&1 opened a 55,000 square foot data center in Lenexa, Kansas.

1&1 doesn't suit your needs?

Check Similar Hosting Companies:
130 reviews
From $3.49 / month
66 reviews
From $2.25 / month
61 reviews
From $3.26 / month

Need help with finding the right host for your needs?

Answer a few very simple questions and you'll know Start Now