1&1 Reviews and Expert Opinion

Based on 134 user review in 9 languages

Customer score for 1&1

  • Reliability
    3.2 / 10
  • Pricing
    3.9 / 10
  • User Friendly
    3.1 / 10
  • Support
    2.8 / 10
  • Features
    3.2 / 10

Detailed Scores / Summary

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JJ Silver
United States
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2

1&1 The worst hosting provider on the planet

Service used: Shared - UNLIMITED PRO
after 15 years with 1and1, my goal now is to move away every account i have with them, they are a nightmare.. their customer service is almost non existent, and something that gives you a heart attack in cases of emergency.
Mitchel Glanzbergh
United States
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2


Service used: Cloud - Hosting M
1&1 lost all my emails for 2 years. They bill you without permission and then when you try to straighten out your billing everything get lost..even a backup I paid extra for!
No American help..Foreign help is useless. Corp wi...Read More
Claudio Kolor
  • Reliability2
  • Pricing4
  • User Friendly2
  • Support2
  • Features2

The worst company

Service used: Shared - UNLIMITED
Seriously, don't try this "company" !! The only thing they care about is to take your money, they don't give you a refund, bad customer support ( probably the worst support i've ever seen), bad control panel. Please don't start a project with them.
Balazs Lakatos
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2

Avoid 1and1 at all cost!

Service used: Cloud - Cloud Server XXL
a scam company that has no security policy whatsoever, I hosted 4 different domains with them and my websites kept disappearing, wosrt customer support and no technicalknowledge whatsoever
they also let someone steal my account d...Read More
Elaine Marie
United States
  • Reliability2
  • Pricing6
  • User Friendly8
  • Support2
  • Features6

Bait and Switch

Service used: Shared - UNLIMITED
1&1 hosting offers bogus scams to get customer to give referrals. However, they don't deliver what is promised. I got a $10 credit instead $125 that was promised during the holidays. They claimed they never offered the $125 pr...Read More
Tony Johnson
United Kingdom
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2

Not Recommended

Service used: Shared
I have been trying to help a friend out with their website recently and they are using basic 1&1. I must say that it is one of the worst hosting companies I have ever used in terms of navigation, control panel and ease of use....Read More
Steve Clarke
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2

Hidden Charges

Service used: Shared - UNLIMITED
First thing you have to be careful about is the hidden fee's and charges that they slip in the background like "virus scanning" that you can't opt out of and they charge you more for then the initial plan itself. they also on init...Read More

Typical 1&1 Prices

Service Monthly Price Range
Shared Hosting $0.99 - $8.99 3 plans
VPS $4.99 - $29.99 5 plans
Dedicated Server $0.00 - $299.99 12 plans
Cloud Hosting $9.99 - $354.99 14 plans
The Services & Prices are taken from www.1and1.com

1&1 Expert Review 2018

Written by: Idan Cohen

1&1 Rating

  • Reliability
    10 / 10
  • Pricing
    8 / 10
  • User Friendly
    9 / 10
  • Support
    7 / 10
  • Features
    9 / 10
Rated by Idan Cohen

1&1 Web Hosting: Serious Features at Fair Prices

At first glance, 1&1 web hosting looks good:  you can get a decent set of features for as low as $0.99. All packages include unlimited bandwidth, extra-high security features, and an easy-to-use website builder. If you are planning to expand your project in the future, you'll be able to purchase 1&1's dedicated server that will ensure stable work and full control over your website. In addition, this company offers both Linux and Windows-powered hosting. Why Choose 1&1 Web Hosting?
  • Low-cost solutions
  • Secure geo-redundancy
  • 24/7 phone and email support
  • 30 Day money-back guarantee
Want to know if 1&1 Web Hosting is right for you? Let's check it out.

Uptime & Reliability


Stable Uptime and Solid Security

At 1&1's website you won't find a word about their uptime, but some analytical tools show that their website has been online for 99.99% of time. 1&1 does a lot to ensure high reliability:  they use cutting-edge server hardware, make daily backups, and protect your directories with a password. The special appeal is the so-called dual hosting: your website will be hosted on two different locations simultaneously, which will grant you better performance in different areas and protect your websites in case of failure.



They Have Something Unique for You

1&1 doesn't show-off with tons of unlimited features; still, they don't just count the bandwidth and storage (in Unlimited and Business packages). Instead, they provide really excellent features: you get access to a great image stock, dual hosting, high-quality security options, and hosting management tools. Additionally, you'll be awarded with some social marketing credits for starting the promo campaign of your project at once.
Feature Description
Disk SpaceYou get 50GB through the cheapest plan and an unlimited storage for 2 other packages.
Bandwidth1&1 has no limits for monthly traffic — transfer as much as you need.
Website BuilderYou'll use the exclusive 1&1 website builder — it's very easy to use, but the number of features is modest.
Email Accounts250 email accounts in the Starter plan, 500 accounts for Unlimited offer and no limits for the e-mail account numbers within Business package.
Shopping CartsYou can use the special eCommerce-oriented eZShop app that also includes shopping carts.
StatsThey don't indicate Statistics anywhere among their features so I guess they don't have it.
MySQL databasesRanging from 10 to unlimited in different packages with maximum volume of 1GB.
FTP Account5, 50 and unlimited in Starter, Unlimited and Business plans, respectively.
Multiple DomainsWith 1&1 you can host as many domains as you need.



No Live Chat

The customer support service is the weak link. The problem is that 1&1 outsources support  and this doesn't really work well for them. Long response periods, lame experience with support agents, and unfair treatment are just a few of the complaints you will hear about 1&1 customer service. However, they do have 24/7 email and phone support for customers around the globe.
  • 24/7 phone support
  • 24/7 email tickets
  • Forum
  • Extensive FAQ section
  • No blog
  • Long response time
  • No live chat



Good for The First Year

The prices at 1&1 vary depending on the offer. For instance, you can get the cheapest Shared hosting for only $0.99/month (up to 12 months) with a minimal purchase of a 3 month plan. Their regular prices are on the average level and, if you take their bulk packages into consideration, the fees may seem rather low. Still, the price they charge for dedicated servers is often very high, although you get stable work for your money. The signup process is quite simple even though you will see several extrafee offers (like SEO or multi-domain registration). If you don’t really need them, you can easily skip over several signup stages. The Unlimited and Business packages in Shared section include a free domain. You also get a 30-day money-back guarantee.

User Friendly


Easy-To-Use, but No Website Builder

1&1 follows the trends and has a user-friendly website. All the information you need is intuitively accessible and it will take just a few minutes to register a web resource or find out some extra details about the special features of the available packages. This web host also will provide you with several important tools developed by their IT gurus. You will be able to use 1&1 Click & Build Applications, 1&1 Website Builder (with quite an easy text editor mode), 1&1 Dynamic Content Catalog, 1&1 Online Storage, and their special 1&1 Control with many features. + Lots of exclusive tools + Intuitive website navigation + Easy-to-use website builder


1&1 has steady uptime and decent packages. They also provide users with a good opportunity to expand projects and move to a dedicated server after some time. Still, their customer service is really poor. Pros
  • Nice pricing
  • Unique hosting tools
  • Dual hosting system
  • Stunning dedicated servers
  • Steady 99,99% uptime
  • Poor website builder
  • Pricing is not always fair
  • Bad customer support
Read the full expert review Visit 1&1 See plans & pricing

1&1 Prices, Plans & Features - 2018

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price Score
100 GB Unlimited Unlimited $0.99 3.0
Unlimited Unlimited Unlimited $4.99 3.8
Unlimited Unlimited Unlimited $8.99 2.3

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
30 GB 1 core 512 MB $4.99 10
50 GB 1 core 1 GB $4.99 3.2
80 GB 2 cores 2 GB $9.99 2.4
120 GB 2 cores 4 GB $19.99 3.2
160 GB 4 cores 8 GB $29.99 3.2

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
1.95 TB 8 x 2.40GHz 8 GB $0.00 3.2
1.95 TB 4 x 3.10GHz 12 GB $39.99 3.2
1.95 TB 6 x 2.80GHz 16 GB $0.00 3.2
1.95 TB 4 x 3.50GHz 16 GB $59.99 3.2
2.93 TB 8 x 2.60GHz 16 GB $0.00 2.0
3.91 TB 12 x 2.30GHz 32 GB $99.99 3.2
7.81 TB 12 x 2.30GHz 64 GB $119.99 3.2
3.91 TB 6 x 2.50GHz 32 GB $149.99 3.2
5.86 TB 12 x 2.40GHz 48 GB $0.00 3.2
480 GB 8 x 2.40GHz 8 GB $29.99 3.2
5.86 TB 8 x 2.40GHz 64 GB $224.99 3.2
7.81 TB 10 x 2.30GHz 128 GB $299.99 3.2

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price Score
50 GB 1 core 1 GB Unlimited $9.99 3.2
80 GB 2 cores 2 GB Unlimited $19.99 2.0
120 GB 2 cores 4 GB Unlimited $29.99 3.2
160 GB 4 cores 8 GB Unlimited $49.99 2.0
240 GB 8 cores 16 GB Unlimited $129.99 3.2
360 GB 12 cores 32 GB Unlimited $249.99 3.2
500 GB 16 cores 48 GB Unlimited $249.99 3.2
50 GB 1 core 1 GB Unlimited $14.99 3.3
80 GB 2 cores 2 GB Unlimited $24.99 3.2
120 GB 2 cores 4 GB Unlimited $34.99 3.6
160 GB 4 cores 8 GB Unlimited $54.99 3.2
240 GB 8 cores 16 GB Unlimited $134.99 3.2
360 GB 12 cores 32 GB Unlimited $254.99 3.2
500 GB 16 cores 48 GB Unlimited $354.99 3.2
A Free Domain is included when purchasing any hosting service from 1&1
Submit a 1&1 Coupon

1&1 Refund & Cancellation Policy

  • 30 day money back guarantee starts on the date the initial order was placed.
  • Applies to the following services: Linux & Microsoft Shared Hosting, VPS, Dedicated Servers, Microsoft Exchange Hosting, MyWebsite, Instant Mail, Microsoft SharePoint, eShops

    • Refund applies only to monthly fees and setup fees.
    • Does not apply to 1&1 Dynamic Cloud Server (outside of the minimum configuration of 1 vCore, 1 GB RAM, and 100 GB HDD space), Dedicated and managed Server products, Domain name registration fees, Shipping & Handling Fees, any unused bandwidth, any additional or optional services or features added by the customer from the Control Panel, any kind of software.
    • Any customer who has breached or whose account has been suspended or terminated due to the breach of any part of the 1&1 General Terms & Conditions
    • Bandwidth usage exceeding your account will be required to pay any additional bandwidth accrued.
    • Customers switching from one 1&1 package to another 1&1 package will not be eligible for the Money Back Guarantee
    • Each customer can only use the Money Back Guarantee once, and for only one account, unless otherwise expressly provided with respect to a specific purchase.

See the complete and updated policy by 1and1: www.1and1.com/TcMoneyback‎

A few words from 1&1

1&1 is one of the world’s leading Web hosting providers with nearly 17 million customer contracts. 1&1 currently offers a wide range of Web hosting products, including email solutions and high-end servers in 10 different countries including Germany, Spain, Great Britain and the United States. 1&1 introduced its distinctive approach to the US in September of 2003. Since the January 2004 launch of its complete product line in the US, 1&1 has become one of the country’s top five Web hosts. In September 2008, 1&1 opened a 55,000 square foot data center in Lenexa, Kansas.

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