1&1 Reviews and Expert Opinion

Based on 59 reviews in 7 languages
3.8
POOR

Customer score for 1&1

  • Reliability
    3.9 / 10
  • Pricing
    4.5 / 10
  • User Friendly
    3.6 / 10
  • Support
    3.2 / 10
  • Features
    3.8 / 10

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Shane Sataporn
Thailand
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

Scam beaware

Service used: Dedicated Server
Their support is only a guy in the Philiphines and each time when you call he tries to change his voice to pretend to be another person because i had problem with the payment and they couldn't help me then they asked for my credit...Read More
Bitter User
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

Go Elsewhere

Service used: Dedicated Server
I signed up for 1and1 because I needed a hosting site to publish my website for class. No matter how many times i "confirm" my account, the "not confirmed" message still continues to pop up when I try to do anything. I can't uploa...Read More
Jon Izbell
United Kingdom
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Really poor service

Had to purchase another domain somewhere else due to customer service inability to resolve basic issue with redirecting domain.
They claim my domain name subscription was cancelled after the renewal date although this is not the ...Read More
Raymond Jay
South Africa
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

TERRIBLE Host!

Service used: Shared
This is the worst and most annoying hosting service I've ever used. I won't even recommend them to my enemy.

Bad customer service.
Bad technical service.
Totally Incompetent
Wrongly charged me twice and are yet to refund my ...Read More
Retro Ed
United Kingdom
  • Reliability 6.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.8

Expensive and Problematic

Service used: Shared
Business emails often never get through because someone using 1&1 servers is sending out spam! Reporting it still takes ages to get it resolved and we have lost business several times now.

They have an annoying habit at the...Read More
Farzad Khandan
Iran
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Horrible Experience!

Service used: Shared
1and1 starts good! The first year is very good! But then you realize that there are strange invoices on your accounts. In my case, I've charge for something that says "1&1 Extended php 5.5 support" twice and each time about 21...Read More
Dave Mangham
United Kingdom
  • Reliability 10
  • Pricing 6.0
  • User Friendly 8.0
  • Support 8.0
  • Features 6.0
7.6

Not as bad as it seems!

I've been with !& 1 for a few years now without any problems, until a week ago!
I had a problem where my FTP app refused to connect. I contacted !& 1 support and their helpdesk operative ( a rather supercilious individual...Read More
Courtney Withers
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

DO NOT Do Business with 1&1 (1and1.com)

Service used: Shared
I'm the domain manager for an affiliate-related copywriting company. We used to have over 100 domains in our 1&1 portfolio. Due to their mismanagement and convoluted system (including but not limited to platform navigation, co...Read More
Riad Zejnilagic Trumic
Bosnia and Herzegovina
  • Reliability 2.0
  • Pricing 8.0
  • User Friendly 2.0
  • Support 2.0
  • Features 6.0
4.0

Dont let them trick you

Service used: Shared
Worse hosting provider. They promise you a lot but you dont get anything. I canceled my hosting package months ago and asked for a refund, still didnt get anything and the support is just ignoring emails. Payed for a whole year of...Read More

Typical 1&1 Prices

Service Monthly Price Range
Shared Hosting $0.99 - $8.99 3 plans
VPS $4.99 - $29.99 5 plans
Dedicated Server $0.00 - $299.99 12 plans
Cloud Hosting $9.99 - $354.99 14 plans
The Services & Prices are taken from www.1and1.com

1&1 Expert Review 2017

Written by: Idan Cohen

1&1 Rating

  • Reliability
    10 / 10
  • Pricing
    8 / 10
  • User Friendly
    9 / 10
  • Support
    7 / 10
  • Features
    9 / 10
8.6
Rated by Idan Cohen

1&1 Web Hosting: Serious Features at Fair Prices

At first glance, 1&1 web hosting looks good:  you can get a decent set of features for as low as $0.99. All packages include unlimited bandwidth, extra-high security features, and an easy-to-use website builder. If you are planning to expand your project in the future, you'll be able to purchase 1&1's dedicated server that will ensure stable work and full control over your website. In addition, this company offers both Linux and Windows-powered hosting.

Why Choose 1&1 Web Hosting?

  • Low-cost solutions
  • Secure geo-redundancy
  • 24/7 phone and email support
  • 30 Day money-back guarantee

Want to know if 1&1 Web Hosting is right for you?

Let's check it out.

Uptime & Reliability

Compare
10

Stable Uptime and Solid Security

At 1&1's website you won't find a word about their uptime, but some analytical tools show that their website has been online for 99.99% of time.

1&1 does a lot to ensure high reliability:  they use cutting-edge server hardware, make daily backups, and protect your directories with a password. The special appeal is the so-called dual hosting: your website will be hosted on two different locations simultaneously, which will grant you better performance in different areas and protect your websites in case of failure.

Features

Compare
9

They Have Something Unique for You

1&1 doesn't show-off with tons of unlimited features; still, they don't just count the bandwidth and storage (in Unlimited and Business packages). Instead, they provide really excellent features: you get access to a great image stock, dual hosting, high-quality security options, and hosting management tools. Additionally, you'll be awarded with some social marketing credits for starting the promo campaign of your project at once.

Feature Description
Disk SpaceYou get 50GB through the cheapest plan and an unlimited storage for 2 other packages.
Bandwidth1&1 has no limits for monthly traffic — transfer as much as you need.
Website BuilderYou'll use the exclusive 1&1 website builder — it's very easy to use, but the number of features is modest.
Email Accounts250 email accounts in the Starter plan, 500 accounts for Unlimited offer and no limits for the e-mail account numbers within Business package.
Shopping CartsYou can use the special eCommerce-oriented eZShop app that also includes shopping carts.
StatsThey don't indicate Statistics anywhere among their features so I guess they don't have it.
MySQL databasesRanging from 10 to unlimited in different packages with maximum volume of 1GB.
FTP Account5, 50 and unlimited in Starter, Unlimited and Business plans, respectively.
Multiple DomainsWith 1&1 you can host as many domains as you need.

Support

Compare
7

No Live Chat

The customer support service is the weak link. The problem is that 1&1 outsources support  and this doesn't really work well for them. Long response periods, lame experience with support agents, and unfair treatment are just a few of the complaints you will hear about 1&1 customer service.

However, they do have 24/7 email and phone support for customers around the globe.

  • 24/7 phone support
  • 24/7 email tickets
  • Forum
  • Extensive FAQ section
  • No blog
  • Long response time
  • No live chat

Pricing

Compare
8

Good for The First Year

The prices at 1&1 vary depending on the offer. For instance, you can get the cheapest Shared hosting for only $0.99/month (up to 12 months) with a minimal purchase of a 3 month plan. Their regular prices are on the average level and, if you take their bulk packages into consideration, the fees may seem rather low. Still, the price they charge for dedicated servers is often very high, although you get stable work for your money.

The signup process is quite simple even though you will see several extrafee offers (like SEO or multi-domain registration). If you don’t really need them, you can easily skip over several signup stages. The Unlimited and Business packages in Shared section include a free domain. You also get a 30-day money-back guarantee.

User Friendly

Compare
9

Easy-To-Use, but No Website Builder

1&1 follows the trends and has a user-friendly website. All the information you need is intuitively accessible and it will take just a few minutes to register a web resource or find out some extra details about the special features of the available packages.

This web host also will provide you with several important tools developed by their IT gurus. You will be able to use 1&1 Click & Build Applications, 1&1 Website Builder (with quite an easy text editor mode), 1&1 Dynamic Content Catalog, 1&1 Online Storage, and their special 1&1 Control with many features.

+ Lots of exclusive tools

+ Intuitive website navigation

+ Easy-to-use website builder

Summary

1&1 has steady uptime and decent packages. They also provide users with a good opportunity to expand projects and move to a dedicated server after some time. Still, their customer service is really poor.

Pros

  • Nice pricing
  • Unique hosting tools
  • Dual hosting system
  • Stunning dedicated servers
  • Steady 99,99% uptime

Cons

  • Poor website builder
  • Pricing is not always fair
  • Bad customer support
Read the full expert review Visit 1&1 See plans & pricing

1&1 Prices, Plans & Features - 2017

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price
UNLIMITED Unlimited Unlimited Unlimited $0.99
UNLIMITED PLUS Unlimited Unlimited Unlimited $4.99
UNLIMITED PRO Unlimited Unlimited Unlimited $8.99

VPS Hosting Plans

Plan Name Space CPU RAM OS Price
Virtual Server S 30 GB 1 core 512 MB $4.99
Virtual Server M 50 GB 1 core 1 GB $4.99
Virtual Server L 80 GB 2 cores 2 GB $9.99
Virtual Server XL 120 GB 2 cores 4 GB $19.99
Virtual Server XXL 160 GB 4 cores 8 GB $29.99

Dedicated Server Plans

Plan Name Space CPU RAM OS Price
A8i 2 TB 8 x 2.40GHz 8 GB $0.00
L4i 2 TB 4 x 3.10GHz 12 GB $39.99
XL6 2 TB 6 x 2.80GHz 16 GB $0.00
X4i 2 TB 4 x 3.50GHz 16 GB $59.99
XL8 3 TB 8 x 2.60GHz 16 GB $0.00
o12A-32 4 TB 12 x 2.30GHz 32 GB $99.99
o12A-64 8 TB 12 x 2.30GHz 64 GB $119.99
XL12i 4 TB 6 x 2.50GHz 32 GB $149.99
XXL24i 6 TB 12 x 2.40GHz 48 GB $0.00
A8i SSD 480 GB 8 x 2.40GHz 8 GB $29.99
X8i 6 TB 8 x 2.40GHz 64 GB $224.99
X10i 8 TB 10 x 2.30GHz 128 GB $299.99

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price
Cloud Server M 50 GB 1 core 1 GB Unlimited $9.99
Cloud Server L 80 GB 2 cores 2 GB Unlimited $19.99
Cloud Server XL 120 GB 2 cores 4 GB Unlimited $29.99
Cloud Server XXL 160 GB 4 cores 8 GB Unlimited $49.99
Cloud Server 3XL 240 GB 8 cores 16 GB Unlimited $129.99
Cloud Server 4XL 360 GB 12 cores 32 GB Unlimited $249.99
Cloud Server 4XL 500 GB 16 cores 48 GB Unlimited $249.99
Hosting M 50 GB 1 core 1 GB Unlimited $14.99
Hosting L 80 GB 2 cores 2 GB Unlimited $24.99
Hosting XL 120 GB 2 cores 4 GB Unlimited $34.99
Hosting XXL 160 GB 4 cores 8 GB Unlimited $54.99
Hosting 3XL 240 GB 8 cores 16 GB Unlimited $134.99
Hosting 4XL 360 GB 12 cores 32 GB Unlimited $254.99
Hosting 5XL 500 GB 16 cores 48 GB Unlimited $354.99
A Free Domain is included when purchasing any hosting service from 1&1
Submit a 1&1 Coupon

Server Locations

Chicago New York Washington Kansas City London Amsterdam Paris Karlsruhe Frankfurt am Main Munich

1&1 Refund & Cancellation Policy

  • 30 day money back guarantee starts on the date the initial order was placed.
  • Applies to the following services: Linux & Microsoft Shared Hosting, VPS, Dedicated Servers, Microsoft Exchange Hosting, MyWebsite, Instant Mail, Microsoft SharePoint, eShops

    • Refund applies only to monthly fees and setup fees.
    • Does not apply to 1&1 Dynamic Cloud Server (outside of the minimum configuration of 1 vCore, 1 GB RAM, and 100 GB HDD space), Dedicated and managed Server products, Domain name registration fees, Shipping & Handling Fees, any unused bandwidth, any additional or optional services or features added by the customer from the Control Panel, any kind of software.
    • Any customer who has breached or whose account has been suspended or terminated due to the breach of any part of the 1&1 General Terms & Conditions
    • Bandwidth usage exceeding your account will be required to pay any additional bandwidth accrued.
    • Customers switching from one 1&1 package to another 1&1 package will not be eligible for the Money Back Guarantee
    • Each customer can only use the Money Back Guarantee once, and for only one account, unless otherwise expressly provided with respect to a specific purchase.

See the complete and updated policy by 1and1: www.1and1.com/TcMoneyback‎

A few words from 1&1

1&1 is one of the world’s leading Web hosting providers with nearly 17 million customer contracts. 1&1 currently offers a wide range of Web hosting products, including email solutions and high-end servers in 10 different countries including Germany, Spain, Great Britain and the United States. 1&1 introduced its distinctive approach to the US in September of 2003. Since the January 2004 launch of its complete product line in the US, 1&1 has become one of the country’s top five Web hosts. In September 2008, 1&1 opened a 55,000 square foot data center in Lenexa, Kansas.

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