HostAdvice Speaks to Mr. Nishantha Bandara of WOW Hosting | HostAdvice

HostAdvice Speaks to Mr. Nishantha Bandara of WOW Hosting

This time, we have the opportunity to talk to Mr. Nishantha Bandara and learn more about WOW Hosting.

If you are based in Sri Lanka, and you are in need of a web hosting provider, we highly recommend you read this interview. WOW Hosting may be the right choice for your needs.

WOW Hosting interview cover image

Can you introduce your company to our readers? We would like to know how and when everything started and what’s the idea behind WOW Hosting?

First of all, I want to thank you for inviting me to this interview. I am Nishantha Bandara, the Founder and Director of WOW Hosting.

WOW hosting is renowned as one of the most reputed web hosting providers in Sri Lanka that offers a reliable service for its clients for an affordable price. However, what made me initiate service was simply the hardships that I faced when working with my websites.

At first, I didn’t even know how to host a website. Yet, I was enthusiastic about doing a thorough study about it, and as a result, I could learn about this subject. Finally, I succeeded in hosting my website. However, the cost incurred for the hosting was indeed high. Of course, there was a Sri Lankan service provider from whom I got the service. Yet I could enjoy their service only for around a year. Later, I realized that this company was no more, and even my website was lost. This made me clear that Sri Lanka lacks the presence of a reliable web hosting provider who caters to the client’s requirements with a quality service. And this same incident inspired me to develop a start-up to fill this gap.

I established WOW Hosting in the year 2017. It was a small venture. Yet, it could reach higher in recognition. In 2020, we could register our business as a Private Limited Company, and today we have been able to convert WOW Hosting into a reputed and trustworthy service provider.

You are based in Sri Lanka; what other markets would you find interesting for future expansion?

We are constantly setting plans to grow WOW Hosting in the best way possible. Our next step is to expand our services with VPS, Dedicated Servers, and Email Hosting while making more additions to our services. We are working on these build-ups, and we are excited to unveil our new services to our clients soon!

Web hosting is evolving rapidly, and there are a lot of new trends. How is WOW Hosting following these trends?

Simply, our utmost intention is to deliver the best to our clients. Therefore, we are always alert about the latest trends and technology, and we are adapting them to our services, considering their suitability. Consequently, we can guarantee our clients an up-to-date quality service.

What are the main products and services that you are offering?

Currently, we are mainly providing shared web hosting services and domain registration services. Further, we are well-known for supplying LK domain registrations as well.

Can you tell us more about the business web hosting package?

The Business web hosting package is a highlight among our services, and it is focused mainly on websites that belong to the e-commerce category. As you may already know, such websites require large-capacity resources in terms of CPU and RAM. So, we have specially designed our Business Web Hosting package to fulfill all the special requirements of business websites at the best capacity. Further, if the client requires a VPS, certainly it would cost very high for the client to acquire such a service. However, our specialty is that we have given our fullest attention to each of these points and designed the Business Web Hosting Package to fulfill all these clients’ requirements, at the most affordable price possible.

What is your approach to customers who are not familiar with the hosting terms, or web hosting in particular?

Once, even we were beginners in the field. Therefore, we understand the fears of our customers, and we surely know that they may not be familiar with each and everything related to web hosting. So, we are trying our level best to clear out the doubts of our customers as best as we can. We have created the required space for our customers to reach us through various methods such as Live Chat, Phone Calls, WhatsApp, and Ticket Support, and our team is inspired with the dedication to offer them a helping hand whenever required. Also, we offer a 30-day money-back guarantee for our customers, so that they can get their money back if they are not satisfied with our service. However, our final objective is to serve our customers at our best to assist them in registering their domain names and hosting their websites.

Most customers are worried about the security of their website. How does WOW Hosting manage security as a service?

We consider website security a priority and an essential feature. Therefore our services are enriched with features such as Imunify360, DDoS Protection, High-security Firewall, Greylist-first technology, Web Application Firewall, Free 256-bit SSL Certificates, Real-time malware removal, Encrypted cPanel and Email Access, Cloudlinux OS Isolation / Caging, Password Protected Directories, Restrict Access by IP Address, and Two-Factor Authentication. Moreover, we use 24/7 CCTV Security, Biometric access control, N+1 power, and cooling to secure data centers.

In your opinion, what are the most important things for a web hosting provider?

Simply, there are several important things that we should pay attention to as a web hosting provider. However, our core values are based upon several factors that we believe would satisfy our clients. Among them, catering to our customers with a reliable and trustworthy service with fast and high-performing servers is our foremost priority. Besides, we think it is important to be available for our customers to assist them whenever needed. Moreover, the service of a web hosting provider should not end as they host a website. Hence, we take care of the maintenance tasks of the servers we have provided. Likewise, we make a particular set of promises to our clients about our services, and they are promises that we keep. However, in my opinion, these are essential things for a web hosting provider, and they are what made us travel this far.

Where do you see WOW Hosting in the next ten years?

I see WOW Hosting as a business that offers the best and top service while gaining their trust and love. Accordingly, I believe that WOW Hosting will be Sri Lanka’s number one web hosting service provider in ten years. We have always been striving to do better by all means, and thus, I hope that we will be able to make this dream a reality.

What advice would you give about picking the right host provider for our readers?

One of the most important things that a customer should do when choosing a hosting provider is to check the host provider’s server specifications. Besides, you can get an idea of the quality of their services considering how they interact with customers. However, reviews about the entity will help you choose the right host provider. HostAdvice is a fine platform where you can read customers’ reviews about web host providers.

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