HostAdvice Speaks to Mr. Arni Johannesson of Webdock | HostAdvice

HostAdvice Speaks to Mr. Arni Johannesson of Webdock

We had the pleasure to talk with Arni from Webdock, and we are excited to learn more about its products and services and the hosting industry in general.

We recommend you take a few minutes to read it and learn more about the hosting services and the success story behind Webdock.

Webdock Hosting interview cover image

Webdock has been on the market for several years now. Can you tell us a bit more about Webdock and when it was founded?

We started developing Webdock way back in 2017 but didn’t launch publicly until 2019 as we wanted our product to be mature and well-tested before unleashing it on the world, so to speak. We are doing something a bit different from other VPS hosting providers so we wanted to make sure that all aspects of our hosting would work well for the majority of customers.

What were the challenges you faced at the beginning of your business?

Well, since we decided on using cgroup-based virtualization (containers) based on the LXD hypervisor for

in order to provide awesome performance and a really snappy customer experience, we had to deal with a wide range of issues relating to the fact that we are dependent on a lot more upstream open source projects “fixing their crap” before we had something we were really happy with. It took a few years before we had proper Docker support on our platform, for example.

What are the main products and services of Webdock?

We currently sell super-fast Xeon-based VPS servers which are great for multi-threaded workloads rolled into a very nice control panel where you can manage a web server very easily and get started with ease using our Perfect Server LAMP or LEMP web server stacks.

What are the additional products that you are offering?

We offer bespoke configurations of our servers and we hope to move into domain sales and email hosting in the future in order to provide a complete hosting experience.

As we can see on your website, Webdock has Scandinavian genes in the company culture. Can you tell us what that means? What your customers could expect?

It essentially means we care about things and really try to see everything from the customer’s perspective. We carefully design our interfaces and communication and try to keep a really high standard of quality in everything we do.

Can you tell us a bit more about your Android App that helps your customer manage their Webdock VPS and Services on the go?

The Android app isn’t all that great but if you go through the trouble of activating it you can manage the most basic aspects of your server. We hope to release a completely revamped mobile experience for both Android and iOS later this year.

Talking about customers, we have to mention customer satisfaction. How are you handling that part? What is your approach?

Firstly by having a product that doesn’t suck and a control panel where the customer can manage almost all aspects of their server without much trouble. If they do need our help we have a really great support team that is reachable 24/7 by email and where we really do try and make an effort to solve whatever issues our customers may have. In addition to this, we have a chat team that can handle basic questions and billing/pre-sales questions and who will happily escalate anything more technical to the core team.

What do you think is the most important thing for a hosting provider?

Ease of use, honesty, and transparency are a few things that come to mind that we really push towards every day where I see some other hosting companies failing.

How is your business doing this year? Will there be any major changes in your hosting services in the upcoming year?

This year has been tremendous so far and very soon we will start offering really fast Ryzen/Epyc systems with NvME drives which will provide exceptional single-thread and I/O performance.

What new features and technology are you planning to introduce in the next period?

As mentioned earlier, we also hope to move into tying everything together into a neat package by offering domains, DNS, and email hosting so we become a “one-stop-shop” for all your hosting needs. However, the biggest thing for us looking a bit further into the future is that we are building our own data center located here in Denmark. We will be breaking ground late this year and if all goes well we hope to open up our own new EU location in Q2 2023. Once this location is up and running we will surely move into product categories such as dedicated bare metal servers and such which is not feasible for us to do now, as well as offer some incredibly competitively priced products across our entire range.

Finally, would you like to share anything else with the hosting community?

Be nice to your customers, don’t be too greedy, and

– we wish you the best of luck :)

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