An Interview with Idan Hershko, VP Customer Success, dapulse
“Project management tools are dead” reads the dapulse website - but the message is really a lot more complex than that. Their claim is actually that project management tools as we have known them are dead. They don’t meet the needs of today’s project teams and focus on the management of projects, not people.. Project management tools today must focus on the needs, transparency, and engagement of everyone on the team and not just be a reservoir of information for the project manager.
I recently had the opportunity to chat with dapulse’s VP of Customer Service, Idan Hershko. We had a wide-ranging conversation that not only covered the concepts and goals of the dapulse product, but also covered the role of a customer success team and his view of the key to success for any startup.