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DirectNIC is a hosting company based in Louisiana, USA. The actual name of the company is DNC Holding, INC, but they do business as DirectNIC since it is easier and sounds more like a hosting/tech company to potential customers. They appear to have started off primarily as a domain name registration company, but now they offer a variety of services including hosting, email hosting, SiteLock services, DNS options, and more.
When looking through their website you’ll get the feeling that they have managed a nice balance between being a professional company dedicated to customers with having a ‘laid back’ atmosphere that is not afraid to think outside the box. They describe their employees as ‘tech geeks, historians, literature buffs, sports fanatics, triathletes, scuba divers, car enthusiasts, live music fans, weekend bbq warriors, Marti Gras revelers, world travellers, and domain name zealots.’
Uptime & Reliability
Few Issues with Downtime
Most customers are very happy with the stability of the hosting provided by this company. Shared hosting is usually very stable due to the way this technology works. One potentially concerning thing about the hosting here, however, is that they only offer a 99% uptime guarantee. This means that the hosting could be down more than one minute every two hours before the guarantee even kicks in. The industry standard is 99.9% uptime guarantee.
Shared Hosting & Other Related Options
The hosting from this company is pretty basic and really only for individuals and small businesses, or those who won’t be getting much traffic to their site. They have three different hosting packages, all of them using shared hosting configuration. The entry level option has 5 gigs of disk space, 100 gigs of bandwidth, and the option for up to 10 MySQL databases. The highest end option allows 200 gigs of disk space and 2000 GB of bandwidth, and the limit for databases goes up to 100.
To go along with the hosting services, they also offer domain name registration, which can make it easier to have everything together with one company. The SiteLock service can help avoid hacking and other types of issues. For those who need some extra security, the SSL certificates offered by this company will add an extra layer of protection. While this is clearly an entry level hosting provider, they do have a lot to offer those who aren’t going to have a lot of traffic on their site.
24/7 Tech Support Available
Most people don’t run into any issues with this hosting provider, but should you need help with anything, they are staffed 24/7 to assist. You can reach out to them using a phone, email, web system, or live chat to get the assistance required. In addition to this live help, they also have a good amount of documentation available on their website so you can learn about their systems. This is great for those who prefer to learn how to fix or avoid problems on their own.
Typical Hosting Prices
The hosting prices on their hosting packages are all right in line with what you will see with most other companies. The entry level package starts at just $2.48 per month, and then the deluxe plan is $7.98 per month. For what you are getting, these prices are very reasonable. If you shop around, you can likely find lower prices, but not likely with all the features that are offered here.
Very Easy to Use Hosting
Hosting with this company is very easy to use. They clearly know that their target audience is those who don’t want anything overly complex for their hosting, and they provide exactly that. Their website clearly displays all the information you need to choose which package you want, and once you’ve got your account setup, the interface is also very simple so you can get everything working without any trouble or extensive learning curve.
Good US Based Hosting Provider
If you just want simple web hosting that will have your site up and running for users all the time, this is a good option to consider. As long as you are aware that they don’t have any advanced hosting options that may be necessary for larger websites, you will almost certainly be very happy with the level of service provided by DirectNIC.
This review is spot on!!! I was going to say the same thing, i looked into it and their gateway was blocking all traffic from my provider for some reason. So the site would be up depending on what provider i used. Terrible hosting facility, terrible support response.... STAY AWAY FOR SURE, check out liquidweb or another provider.
I have my domain with DirectNIC. My nameserver with a content provider. This firm changes the email server with an announcement the night before, on a Thursday, no other notice. My content provider has 24 hour turn around, so my email is down on Friday morning when I awake and it remains down all weekend. How does this firm not give reasonable notice to people trying to run a business!
Today contact customer support and the guy tells me I am wrong when saying there is an issue with their outgoing mail server. Great support, tell your customer they are wrong and then he wouldn't accept my feedback that he should listen to customer.
DirectNIC also uses a security tool that quarantined large google server due to some single email user creating a problem. I had three clients unable to email me for several days. Appears DirectNIC uses a very unreasonable approach to security, they could have blocked the user and not the few hundred thousand gmail users on that server. Just bad across the board.
I have bought a .DEV domain from Directnic, expecting everything to work smoothly. After the registration I encountered an issue where I couldn't change the Nameservers for my domain. After that, I contacted their Livechat support and the kind Brian answered and said that I wouldn't be compensated for the time loss and they need to contact the .DEV registry for exploring this issue. He stated that it should only be a few hours and I could take that, not a big deal, it's a new extension and there could be issues. I contacted them again around 5 hours later, which is very reasonable considering I needed the domain to be up and running in 3 hours, and then I met Jeff, the less kind and less professional support agent Directnic had to offer. Basically, he was offering no solutions throughout our conversation and was still disagreeing to compensate me. The only solution he offered was for me to wait 5 days for a transfer to another registrar resulting in me paying double registration fee and waiting 5 days, which is no good to anyone, at the end he said sorry and I requested to speak to a manager, then he simply wrote "Bye" and ended the chat. Chat logs are posted with this review for your convenience. Stay away!
Through the years, DirectNIC has provided us excellent service, support and pricing for hosting and domain registration. I have had no reason to look for an alternate hosting provider – albeit, we only have a few modest sites.
Access and control of some features has become more convoluted in the past few years. Thusly, I might not recommend DirectNic hosting to a complete novice, but if one is minimally cognizant of web development; then all the standard tools are available.
After using other registrars (and being beat over the head with the hard sell) I've moved all our domains to the civility of DirectNic and neever looked back.
In the long run – it would be hard to be more pleased with a tech company.
No longer a good choice for novice, quite difficult to navigate and requires expert knowledge. Pricing is above average with lower pricing hidden. SSL is not included. Once you pay, you are locked in for a year. Very slow and unrealibile customer service, giving contradicting answers.
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