I been with WHC now for 3 months and have the starter plan, The most basic WordPress plan they have. Have never been pressured the upgrade, unlike from what I read from other hosting sites.
I had opened 2 tickets and response... More was quick, ticket was left open long enough for me test and confirm that everything is working fine. Help was was quick each time and the support people are very friendly and helpful.
This is a managed WordPress host. That means PHP, WordPress etc is updated automatically. And WordPress was installed already. I installed all kinds of plugins without limitations so far. I installed a SSL plugin as the base plan does not come with SSL. Now my site uses https. Have plans to host other sites with them. Less

I have been a long time customer of WHC and for the second time last year, they broke my web site, where I ran a PHP app I am using to inventoried various electronic components I own. First time they broke it, they managed to... More fix it. Since there is no business dependence, I didn't make much of it. But last year, August 2020, they made another PHP upgrade for the cPanel, PHP 7 I believe it was, and they wrecked my site again. Only this time, they could not fix it!
I spent many days, talked to many support reps but they could not fix it. They ended up suggesting that I had changed something in the code, and that I needed to reinstall or upgrade my app. I don't code in PHP, I simply installed, configured and ran the app on my site. It had been there for 5 to 6 years. The app is open source and there were no upgrade at the time. Never bothered them again and will completely end my business relation with them this year now that the 3 years pre-paid subscription comes to an end. Last year I took my domain registration elsewhere also.
If it were an e-cart written in PHP such as Zen-Cart or OSCommerce, I would have lost a lot of business. Less