I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan for 3 months. Never experienced any issue with their service. I've monitored my website uptime with J... More etpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team! Less

ASO used to be fantastic but they're absolute garbage now, borderline scam. They literally do not have a way to delete your credit card information, will renew your plan when you disabled auto renewal 2 weeks before it's due ... More and hide behind "according to our terms of service you have to cancel 45 days before your renewal".
In it for nothing more than the money, avoid at all costs Less