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Site5 vs Netcup

Comparison
Compared options Visit Site5 Visit Netcup
Pricing
13 hosting plans 0 hosting plans
Starting price $4.95 / month $0.00 / month
Free domain Yes No
Coupons No No
User Ratings
1.6
2.5
Reliability 1.6
2.7
Pricing 1.8
3.2
User Friendly 1.6
2.2
Support 1.4
2.1
Features 1.7
2.5
User Reviews
153 reviews 24 reviews
Latest positive review
Works great for me
Rodrigo Campos,
9.2
I have 4 years of using it and works perfect, support works, uptime works, they give me whm, etc...
By far the best value and performance I've had
Daniel S,
9.2
I'm using their root servers (8GB DDR4 RAM) and never had any problems. The performance is just plain awesome and that one time I had a problem regarding the GDPR the support answered very fast and friendly.
To clarify, you d... More o need to have some knowledge on how to set up a server, but who is renting a server without that kind of knowledge anyways?
I never had any billing problems either. Of course you have to check the contract, but for VPS e.g. there is no minimum rental time, you can cancel the server after 10hrs of usage without any problem for example and only pay for those 10 hours.
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Latest negative review
Site5 had become a Joke
Daniel B.,
2.8
We have been with Site5 for 7years. And we started to move project by project to an other hoster.
The following start happening with our projects:
- Login stopped working
- You could not even reset the password (email not re... More ceived)
I had the most frustrating time with the support.
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Worst company ever - do not touch with a bargepole!
Very Disappointed,
4.0
TLDR; Pick someone else as your hosting provider and heed all the other negative reviews about this organisation. Learn from my own mistake and thoroughly do your homework. If what they offer sounds too good to be true, you c... More an bet that it is. Avoid doing business with netcup under any circumstances, no exceptions.
netcup came to me recommended as a company with excellent hosting and service. They have massively fallen short of that promise and have been an absolute nightmare to deal with. If you plan to chose them for your hosting needs, be prepared to spend an inordinate amount of time fighting about spurious charges, quibbling over semantics and waiting for delayed responses from their support team. That said, expect correspondence from them when you owe them money: your head will absolutely spin with the speed with which their email hits your inbox!
Hosting-wise the performance of their servers is reasonable but not the best that I've seen. For the most part, I've found it to be reliable although I've had lots of unresolved issues with other ISPs blocking mail originating from the netcup hosted server IP address range. And despite assurances to the contrary, this issue has never been adequately resolved by the netcup team, which is a nuisance and paints you in a very unprofessional light when you are a reseller and your own customers cannot send mail without it bouncing. If you need reliable email, route your email through a third-party.
Generally speaking, their service team is friendly although the only avenue available for support is email or calling their German support number. They do not offer a ticketing system like many of their competitors do, and email threads get very colvoluted with multiple agents providing support in varying levels of comprehendible English.
Expect most of their documentation to hit your desk in German - despite repeated requests to provide it in English. For the most part, however, Google Translate is your friend if you're prepared to put up with running everything through a translation service.
One of the biggest and most costly annoyances - and perhaps where they make up their margins on their low-cost hosting - is that payments can only be effected via a direct bank transfer or via Paypal. The former almost always results in some or other issue for which you will be charged. If you challenge or otherwise do not pay the unfair charges, expect threats of being handed over to one or collection agency. Based on other reviews, I have no doubt that they make good on their threats.
One final point and it's not something that I've ever had to deal with for any other hosting service I've purchased: if you plan to cancel any of their hosting services, be prepared to pay for a further two months. Netcup requires one full month notice and no matter how you spin this, it works out to two additional payments.
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Shared Hosting
3 plans from $4.95 to $11.95
No
Under $4 No No
Under $8

hostBasic

$4.95 / MO
  • Space: Unlimited
  • Bandwidth: Unlimited
  • Panel: cpanel
View hostBasic plan
No
Over $10

hostPro

$8.95 / MO
  • Space: Unlimited
  • Bandwidth: Unlimited
  • Panel: cpanel
View hostPro plan
No
VPS
7 plans from $55.00 to $325.00
No
Under $4 No No
Under $8 No No
Over $10

VPS2

$55.00 / MO
  • Space: 50 GB
  • Bandwidth: Unlimited
View VPS2 plan
No
Cloud Hosting
3 plans from $20.00 to $36.00
No
Under $4 No No
Under $8 No No
Over $10

Plus

$20.00 / MO
  • Space: 10 GB
  • Bandwidth: 102.4 GB
View Plus plan
No
Data Centers
4 of 6 1 of 6
North America Yes No
Europe Yes Yes
Asia Yes No
Oceania No No
South America Yes No
Africa & Middle East No No
Support Services
5 of 6 4 of 6
Live Chat Yes No
Phone Support Yes Yes
Email Support Yes Yes
Forum Support No Yes
Video guides Yes No
Knowledgebase Yes Yes
CMS support
5 of 9 0 of 9
WordPress Yes No
Managed Wordpress No No
Joomla Yes No
Drupal Yes No
Magento Yes No
Fantastico Yes No
Softaculous No No
PrestaShop No No
Zen Cart No No
OS Support
1 of 2 2 of 2
Windows/ASP.NET No Yes
Linux Yes Yes
Language Support
2 of 7 3 of 7
PHP Yes Yes
Java No No
Python Yes No
Node.js No Yes
Django No No
Perl No Yes
Ruby on Rails No No
Database Support
1 of 3 3 of 3
MongoDB No Yes
MySQL Yes Yes
PostgreSQL No Yes
Payment Types Support
2 of 6 2 of 6
PayPal Yes Yes
Credit Card Yes Yes
Moneybookers No No
Wire Transfer No No
Webmoney No No
Bitcoin No No
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Winner