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A Small Orange vs Memset

Comparison
Compared options Visit A Small Orange Visit Memset
Pricing
20 hosting plans 6 hosting plans
Starting price $2.92 / month $175.46 / month
Free domain Yes No
Coupons No No
User Ratings
1.8
2.2
Reliability 1.5
1.0
Pricing 2.0
3.0
User Friendly 2.0
4.0
Support 1.5
1.0
Features 2.0
2.0
User Reviews
32 reviews 1 review
Latest positive review
Very good experience. No downtime in last 3 months.
Ridwan Choudhury,
9.6
I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan for 3 months. Never experienced any issue with their service. I've monitored my website uptime with J... More etpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team!
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No reviews yet
Latest negative review
STAY AWAY
M. P.,
2.8
Used to be decent, gone wayyyyy downhill in recent years. Atrocious customer service, they WILL frequently make mistakes and not adhere to what they tell you at all. Double-billed me for two years strait w/o notice. Failed ... More to process refunds correctly. DNS errors left and right. refuses to take responsibility or even offer a small discount. Awful company, idiotic customer support, they literally could not give a single sh*t
Will be taking my business elsewhere as soon as the year expires.
Beyond spotty service, their web portal is impossible to use - literally looks like it hasn't been changed since 2004.
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Gone downhill in recent years!
Brendan Mullan,
4.4
I joined Memset in 2012 and for 5 years+ they were impeccable. Little to no downtime, excellent customer service and good value. Shame that all changed.
Over the last two years the downtime increased and customer service qual... More ity dropped. But to top it all the final nail in the coffin was when they stopped being transparent about the issues.
The first downtime I had this year was in the early hours of the morning and Memset decided to not notify any impacted customers. Why? I'm guessing it was in the hope that they didn't notice. They then reported the downtime it was less than the reality. I was awake as I had been alerted by downtime monitoring software that my clients sites were down so I could see exactly how long it was down. I had to argue with them back and forward over tickets to get any kind of compensation for the downtime. They apologised and said they didn't get it right this time but would sort things going forward.
Fast-forward 2.5 Months from incident #1 and we have incident #2 - another period of downtime. This time over 4hrs! They notified customers this time but then decided to update their service status to say service was 'degraded' - Not down, 'degraded'. I don't know what planet their service team lives on but when you have servers down due to hardware failure it's not degraded it's down!
When I questioned them on this, they said:
"Our intent was certainly not to downplay the severity of the incident. We aim to achieve a balance between transparency, and avoiding causing unnecessary alarm which is why we made the decision to classify the incident as a service degradation rather than an outage, as the complete IT service (in this case our Cloud VPS platform) was largely unaffected."
So there you have it, they are not completely transparent about downtime and openly admit this. This is totally unacceptable in this industry and as such I will be cancelling my service with them and no longer recommending them to anyone going forward.
Since the most resent incident they have even gone back and edited the downtime from previous months to show as 'degraded service' - This is deception, plain and simple no matter how you word it.
Sorry Memset but unless you go back to the quality service you used to provide I would imagine others will be leaving too.
I could have forgiven the first time but after the second time the proverb "Fool me once, shame on you; fool me twice, shame on me" comes to mind.
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Shared Hosting
4 plans from $2.92 to $20.00
No
Under $4

Tiny

$2.92 / MO
  • Space: 512 MB
  • Bandwidth: 5.12 GB
  • Panel: cpanel
View Tiny plan
No
Under $8

Small

$5.00 / MO
  • Space: 5 GB
  • Bandwidth: 51.2 GB
  • Panel: cpanel
View Small plan
No
Over $10

Medium

$10.00 / MO
  • Space: 15 GB
  • Bandwidth: 153.6 GB
  • Panel: cpanel
View Medium plan
No
VPS
8 plans from $20.00 to $150.00
No
Under $4 No No
Under $8 No No
Over $10

1

$20.00 / MO
  • Space: 30 GB
  • Bandwidth: Unlimited
View 1 plan
No
Dedicated Server
8 plans from $99.00 to $275.00 6 plans from $175.46 to $1,114.17
Under $4 No No
Under $8 No No
Over $10

Xeon E3-1220 V2

$99.00 / MO
  • Space: 128 GB
  • Bandwidth: Unlimited
View Xeon E3-1220 V2 plan

1U 1xQuad-Core

$175.46 / MO
  • Space: 1 TB
  • Bandwidth: Unlimited
View 1U 1xQuad-Core plan
Data Centers
1 of 6 2 of 6
North America Yes Yes
Europe No Yes
Asia No No
Oceânia No No
South America No No
Africa & Middle East No No
Support Services
5 of 6 3 of 6
Live Chat Yes Yes
Phone Support No Yes
Email Support Yes Yes
Forum Support Yes No
Video guides Yes No
Knowledgebase Yes No
CMS support
3 of 6 1 of 6
WordPress Yes No
Joomla Yes No
Drupal Yes No
Magento No Yes
Softaculous No No
PrestaShop No No
OS Support
2 of 2 2 of 2
Windows/ASP.NET Yes Yes
Linux Yes Yes
Language Support
3 of 8 0 of 8
PHP Yes No
Java No No
Python Yes No
Node.js Yes No
Django No No
Perl No No
Ruby on Rails No No
ASP.NET No No
Database Support
1 of 3 0 of 3
MongoDB No No
MySQL Yes No
PostgreSQL No No
Payment Types Support
2 of 6 0 of 6
PayPal Yes No
Credit Card Yes No
Moneybookers No No
Wire Transfer No No
Webmoney No No
Bitcoin No No
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