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Site5 vs Memset

Comparison
Compared options Visit Site5 Visit Memset
Pricing
13 hosting plans 6 hosting plans
Starting price $4.95 / month $175.46 / month
Free domain Yes No
Coupons No No
User Ratings
1.6
2.2
Reliability 1.6
1.0
Pricing 1.8
3.0
User Friendly 1.6
4.0
Support 1.4
1.0
Features 1.7
2.0
User Reviews
155 reviews 1 review
Latest positive review
Works great for me
Rodrigo Campos,
9.2
I have 4 years of using it and works perfect, support works, uptime works, they give me whm, etc...
No reviews yet
Latest negative review
NO NO NO!
Jorge Vergara,
2.4
Login page says "This site is restricted" I have tried to resolve the issue with 6 different support agents, spent more than 2 hours each time, and none of them has been able to help me out. Those guys are completely useless.... More Do yourself a favor and keep your stuff away from this host! Less
Gone downhill in recent years!
Brendan Mullan,
4.4
I joined Memset in 2012 and for 5 years+ they were impeccable. Little to no downtime, excellent customer service and good value. Shame that all changed.
Over the last two years the downtime increased and customer service qual... More ity dropped. But to top it all the final nail in the coffin was when they stopped being transparent about the issues.
The first downtime I had this year was in the early hours of the morning and Memset decided to not notify any impacted customers. Why? I'm guessing it was in the hope that they didn't notice. They then reported the downtime it was less than the reality. I was awake as I had been alerted by downtime monitoring software that my clients sites were down so I could see exactly how long it was down. I had to argue with them back and forward over tickets to get any kind of compensation for the downtime. They apologised and said they didn't get it right this time but would sort things going forward.
Fast-forward 2.5 Months from incident #1 and we have incident #2 - another period of downtime. This time over 4hrs! They notified customers this time but then decided to update their service status to say service was 'degraded' - Not down, 'degraded'. I don't know what planet their service team lives on but when you have servers down due to hardware failure it's not degraded it's down!
When I questioned them on this, they said:
"Our intent was certainly not to downplay the severity of the incident. We aim to achieve a balance between transparency, and avoiding causing unnecessary alarm which is why we made the decision to classify the incident as a service degradation rather than an outage, as the complete IT service (in this case our Cloud VPS platform) was largely unaffected."
So there you have it, they are not completely transparent about downtime and openly admit this. This is totally unacceptable in this industry and as such I will be cancelling my service with them and no longer recommending them to anyone going forward.
Since the most resent incident they have even gone back and edited the downtime from previous months to show as 'degraded service' - This is deception, plain and simple no matter how you word it.
Sorry Memset but unless you go back to the quality service you used to provide I would imagine others will be leaving too.
I could have forgiven the first time but after the second time the proverb "Fool me once, shame on you; fool me twice, shame on me" comes to mind.
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Shared Hosting
3 plans from $4.95 to $11.95
No
Under $4 No No
Under $8

hostBasic

$4.95 / MO
  • Space: Unlimited
  • Bandwidth: Unlimited
  • Panel: cpanel
View hostBasic plan
No
Over $10

hostPro

$8.95 / MO
  • Space: Unlimited
  • Bandwidth: Unlimited
  • Panel: cpanel
View hostPro plan
No
VPS
7 plans from $55.00 to $325.00
No
Under $4 No No
Under $8 No No
Over $10

VPS2

$55.00 / MO
  • Space: 50 GB
  • Bandwidth: Unlimited
View VPS2 plan
No
Dedicated Server
No
6 plans from $175.46 to $1,114.17
Under $4 No No
Under $8 No No
Over $10 No

1U 1xQuad-Core

$175.46 / MO
  • Space: 1 TB
  • Bandwidth: Unlimited
View 1U 1xQuad-Core plan
Cloud Hosting
3 plans from $20.00 to $36.00
No
Under $4 No No
Under $8 No No
Over $10

Plus

$20.00 / MO
  • Space: 10 GB
  • Bandwidth: 102.4 GB
View Plus plan
No
Data Centers
4 of 6 2 of 6
North America Yes Yes
Europe Yes Yes
Asia Yes No
Oceania No No
South America Yes No
Africa & Middle East No No
Support Services
5 of 6 3 of 6
Live Chat Yes Yes
Phone Support Yes Yes
Email Support Yes Yes
Forum Support No No
Video guides Yes No
Knowledgebase Yes No
CMS support
5 of 9 2 of 9
WordPress Yes No
Managed Wordpress No No
Joomla Yes No
Drupal Yes No
Magento Yes Yes
Fantastico Yes Yes
Softaculous No No
PrestaShop No No
Zen Cart No No
OS Support
1 of 2 2 of 2
Windows/ASP.NET No Yes
Linux Yes Yes
Language Support
2 of 7 0 of 7
PHP Yes No
Java No No
Python Yes No
Node.js No No
Django No No
Perl No No
Ruby on Rails No No
Database Support
1 of 3 0 of 3
MongoDB No No
MySQL Yes No
PostgreSQL No No
Payment Types Support
2 of 6 0 of 6
PayPal Yes No
Credit Card Yes No
Moneybookers No No
Wire Transfer No No
Webmoney No No
Bitcoin No No
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