I have been a Liquid Web customer for 15 years. I have two (2) servers with them and they have always provided excellent products and services at good prices. Also, there support is always friendly, knowledgeable and timely.
Psychz Networks vs Liquid Web
|Compared options||Visit Psychz Networks||Visit Liquid Web|
|11 hosting plans||16 hosting plans|
|Starting price||$18.83 / month||$25.00 / month|
|4 reviews||197 reviews|
|Latest positive review||No reviews yet|| |
|Latest negative review|| |
Had nothing but issues with this company's unbelievably rude and obnoxious customer service. I've been with them over 2 years, have servers in multiple locations and have given them a lot of business. Jimmy Lu is the most unp... More rofessional rep I have ever come across in this industry and there's no close second. He responds with the most useless and careless, most obvious careless attitude offering zero solution for the problems his company actually caused (very often too). I would stay far away from them. Their positive reviews are rumored to be "bought" and their customer service is abysmal.
Recent experience, server goes down with major packet loss. Waited over 24 hours and the only response is a lie that there is no suitable replacement. No response to the ticket for nearly 24 hours after I asked them to UPGRADE to a dual CPU that showed 'in stock' online and the response I got from Jimmy was merely trying to get me to cancel all my remaining servers. This guy is a piece of work and obviously has some "issues". Disgraceful and ungrateful and unprofessional. Shame on you Jimmy Lu from disgraceful Psychz Network. Less
Long story short. I spun up a few VMs in an attempt to get sequential IP addresses. The next day I found they limited my account to only allow 1 IP address per VM and didn't tell me why. I tried contacting support, billing... More and then sales but nobody could tell me why I was on a "limited" account. They insisted that I provide my drivers license before they would speak to me. I don't give out my DL to anyone especially when I did nothing wrong.
I then complained on another website and they asked me to contact them directly. Then they went silent, so when I complained again they sent me a message stating I had violated their acceptable use policy and then terminated my account. Their policy is vague and can be used to terminate anyone for any reason.
I still have no idea what my original "infraction" was and was told by several employees in my phone calls I had done nothing wrong. It's my person opinion I am being punished because I complained publicly.
I was treated unfairly throughout this entire process and YES I will go somewhere else. But, not before I let everyone know how I was treated.
I have given support 1 star for their unwillingness to communicate and reliability 1 star because it took ME making phone calls and tracking down what was happening when they limited my account. They didn't other sending me the email to let me know there was an issue until AFTER I complained online. Less
|7 plans from $25.00 to $274.50|
|Over $10||No|| |
Cloud VPS 2GB
|11 plans from $18.83 to $136.42||6 plans from $25.00 to $274.50|
|Over $10|| |
Intel Xeon E3-1230v6
|3 plans from $25.00 to $274.50|
|Over $10||No|| |
Intel Xeon E3-1230 v6
|1 of 6||2 of 6|
|Africa & Middle East||No||No|
|0 of 6||5 of 6|
|0 of 6||3 of 6|
|0 of 2||2 of 2|
|0 of 8||7 of 8|
|Ruby on Rails||No||Yes|
|0 of 3||3 of 3|
Payment Types Support
|0 of 6||2 of 6|