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SOFTSHELL HOSTING LTD vs Knownhost

Comparison
Compared options Visit SOFTSHELL HOSTING LTD Visit Knownhost
Pricing
7 hosting plans 34 hosting plans
Starting price $0.00 / month $3.47 / month
Free domain No No
Coupons No 2 coupons
User Ratings
3.7
4.9
Reliability 3.7
5.0
Pricing 3.7
4.8
User Friendly 3.7
4.9
Support 3.7
5.0
Features 3.7
4.9
User Reviews
3 reviews 339 reviews
Latest positive review
Good value
Tommy S,
10
Good value and fast support, overall very happy with my 3 VPS. Rare to find Taiwan located servers.
Trouble free with excellent customer service when required.
Michael MacMahon,
10
After about five years working with various hosting companies, I moved my hosting to KnownHost just over eight years ago and I haven't looked back since then. I think that says it all. Their customer service is always fast an... More d excellent, even for non-urgent items. It's nice to know that there is somebody there ready to help if there is an issue to sort out. Highly recommended. Less
Latest negative review
Not recommended
simon Q,
2.0
Please be careful when choosing this company . I chose a VPS from this company and paid annually. As soon as I installed the lnmp environment, The VPS server was closed, the company support saying that I was sending spam, and... More then I filed a protest. After reinstalling the system, it turned on again. I continued to install lnmp and actively closed port 25. When I slept, I found that the service was terminated. The reason was still spam, So I asked them to investigate this situation and refund. At the time of purchase, their website clearly stated that there was a 30-day money-back guarantee. As a result, they refused my refund request. I asked them to actively check my behavior on the server because of their so-called spam, I did not send it. But they do not respond to my request.
There is another weird thing. At the beginning of the service, I could not log in to their vps server with ssh. After I sent a service order request, I could log in.
I suspect that they control the client's server for improper gain, or that the server is completely hacked.
Please be cautious.
Less
Dreadful support - site down for 3 days
Tony Featherstone,
2.8
Worst mistake of my life was signing up with these guys. One of my accounts was hacked and their abuse team sent me an email alerting me to the files that were malicious. I deleted all of them except one (which I missed by mi... More stake). Because of this, on a Friday night, they shut my site down - took it off line. Then they give me the spin that their 'abuse team' is different from their "support team" and they only work 9-5 monday to friday - no after hours support. So my site is now offline until Monday at the earliest. Dreadful service, in no way fit for a professional business to rely on. Please learn from my mistake, avoid these guys at all costs. Less
Shared Hosting
3 plans from $2.99 to $9.99 3 plans from $3.47 to $9.97
Under $4

Starter

$2.99 / MO
  • Space: 10 GB
  • Bandwidth: Unlimited
  • Panel: direct-admin
View Starter plan

Basic Shared Hosting

$3.47 / MO
  • Space: 5 GB
  • Bandwidth: Unlimited
  • Panel: cpanel
  • Number of Sites: 1
View Basic Shared Hosting plan
Under $8

Professional

$5.99 / MO
  • Space: 50 GB
  • Bandwidth: Unlimited
  • Panel: direct-admin
View Professional plan

Standard Shared Hosting

$6.47 / MO
  • Space: 20 GB
  • Bandwidth: Unlimited
  • Panel: cpanel
  • Number of Sites: 5
View Standard Shared Hosting plan
Over $10

Business

$9.99 / MO
  • Space: 100 GB
  • Bandwidth: Unlimited
  • Panel: direct-admin
View Business plan

Professional Shared Hosting

$9.97 / MO
  • Space: Unlimited
  • Bandwidth: Unlimited
  • Panel: cpanel
View Professional Shared Hosting plan
VPS
No
10 plans from $5.00 to $100.00
Under $4 No No
Under $8 No

Entry Unmanaged VPS

$5.00 / MO
  • Space: 20 GB
  • Bandwidth: Unlimited
View Entry Unmanaged VPS plan
Over $10 No

Entry Plus Unmanaged

$10.00 / MO
  • Space: 40 GB
  • Bandwidth: Unlimited
View Entry Plus Unmanaged plan
Dedicated Server
No
11 plans from $49.00 to $373.00
Under $4 No No
Under $8 No No
Over $10 No

Dual Intel Xeon E5620

$49.00 / MO
  • Space: 240 GB
  • Bandwidth: Unlimited
View Dual Intel Xeon E5620 plan
Cloud Hosting
No
4 plans from $50.00 to $120.00
Under $4 No No
Under $8 No No
Over $10 No

Basic Cloud

$50.00 / MO
  • Space: 60 GB
  • Bandwidth: 2 TB
View Basic Cloud plan
Website Builder
No
2 plans from $5.98 to $9.98
Under $4 No No
Under $8 No

Entry Level WordPress

$5.98 / MO
  • Space: 50 GB
  • Bandwidth: Unlimited
View Entry Level WordPress plan
Over $10 No

Business Level WordPress

$9.98 / MO
  • Space: 100 GB
  • Bandwidth: Unlimited
View Business Level WordPress plan
Resellers
3 plans from $6.99 to $16.99 4 plans from $6.97 to $27.47
Under $4 No No
Under $8

Starter

$6.99 / MO
  • Space: 25 GB
  • Bandwidth: Unlimited
  • Panel: direct-admin
View Starter plan

Basic Reseller Hosting

$6.97 / MO
  • Space: 25 GB
  • Bandwidth: 800.05 GB
  • Panel: cpanel
View Basic Reseller Hosting plan
Over $10

Professional

$9.99 / MO
  • Space: 50 GB
  • Bandwidth: Unlimited
  • Panel: direct-admin
View Professional plan

Standard Reseller Hosting

$9.97 / MO
  • Space: 50 GB
  • Bandwidth: 1.17 TB
  • Panel: cpanel
View Standard Reseller Hosting plan
DDoS Protection Services
1 plan from $0.00 to $0.00
No
Under $4

DDoS Protection 500+ Gbps Included for FREE

$0.00 / MO
  • Space: Unlimited
  • Bandwidth: Unlimited
View DDoS Protection 500+ Gbps Included for FREE plan
No
Under $8 No No
Over $10 No No
Data Centers
1 of 6 2 of 6
North America No Yes
Europe Yes Yes
Asia No No
Oceania No No
South America No No
Africa & Middle East No No
Support Services
2 of 6 4 of 6
Live Chat Yes Yes
Phone Support No No
Email Support Yes Yes
Forum Support No Yes
Video guides No No
Knowledgebase No Yes
CMS support
7 of 9 8 of 9
WordPress Yes Yes
Managed Wordpress No Yes
Joomla Yes Yes
Drupal Yes Yes
Magento Yes Yes
Fantastico Yes Yes
Softaculous No No
PrestaShop Yes Yes
Zen Cart Yes Yes
OS Support
1 of 2 1 of 2
Windows/ASP.NET No No
Linux Yes Yes
Language Support
5 of 7 5 of 7
PHP Yes Yes
Java Yes Yes
Python Yes Yes
Node.js Yes No
Django No No
Perl Yes Yes
Ruby on Rails No Yes
Database Support
2 of 3 2 of 3
MongoDB No No
MySQL Yes Yes
PostgreSQL Yes Yes
Payment Types Support
0 of 6 2 of 6
PayPal No Yes
Credit Card No Yes
Moneybookers No No
Wire Transfer No No
Webmoney No No
Bitcoin No No
Second

Second

Winner

Winner