Long time customer
Laura Sedor,
I’ve been a customer of IONOS for years and am satisfied with the service I receive. If I have a problem, someone is there to assist personally shortly. The hosting is stable and easy to use.
| Compared options |  |  |
|---|---|---|
Pricing | 34 hosting plans | 3 hosting plans |
| Starting price | $0.50 / month | $1.23 / month |
| Free domain | Yes | Yes |
| Coupons | No | No |
User Ratings | 1.5 | 3.0 |
| Reliability | 1.5 | 3.0 |
| Pricing | 2.0 | 3.0 |
| User Friendly | 1.5 | 3.0 |
| Support | 1.5 | 3.0 |
| Features | 1.5 | 3.0 |
User Reviews | 361 reviews | 4 reviews |
| Latest positive review | |  Super Friendly with Great Prices Hollis Office Sollutions, We use Planet Hippo for a variety of things but their reliable hosting is what takes the cake. we have been received a lot of support over the years for our web hosting needs and their response has always been quick and efficient! |
| Latest negative review |  Horrible Support Javad Ebrahimpour, My feedback is that your service / support is too poor, which I will publish as my review, more than a year ago I moved from another one to IONOS for a better price and when needed help realized the mistake I did so I am movi... More ng back to the previous one, paying a bit more expensive but I have the standard support. It would be good if one day IONOS educates its support team and takes care of customers as they deserve. I have read comments on different platforms (Twitter, YouTube, etc) and I am not the only one disappointed! So something is very wrong with your support team. Less |  Non-existent support and beware of being over-charged or repeatedly charged despite cancelling your account Cordelia Elliott, I briefly had their hosting service but when the contract came around for review, I decided to cancel and go with another provider. However, Planet Hippo did not want me to leave so they continued to access my credit card and... More charge me for an account I had closed. Thus far calling them, live chat and email support have failed. I am promised that they will "look into it" but the only response I receive from them is a statement stating that this medium level support ticket is closed. I agree whole heatedly with the recent reviewer that no one seems to read a support ticket because all you receive is a canned response. Seriously, isn't accessing a client's stored credit card information months, nay, nearly a year after they cancelled worthy of a considered response? Apparently, not in their case. All they have done is close the ticket and ignore it. My bank is having to step in. Less |
| Shared Hosting | 3 plans from $0.50 to $8.00 | 1 plan from $1.23 to $1.23 |
| Under $4 | Essential
| The One Account
|
| Under $8 | No | |
| Over $10 | No | No |
| VPS | 5 plans from $2.00 to $18.00 | 1 plan from $14.71 to $14.71 |
| Under $4 | No | |
| Under $8 | No | |
| Over $10 | ||
| Dedicated Server | 8 plans from $40.00 to $150.00 | No |
| Under $4 | No | No |
| Under $8 | No | No |
| Over $10 | No | |
| Cloud Hosting | 12 plans from $4.00 to $220.00 | No |
| Under $4 | No | |
| Under $8 | No | |
| Over $10 | No | |
| Website Builder | 3 plans from $1.00 to $10.00 | No |
| Under $4 | No | |
| Under $8 | No | |
| Over $10 | No | |
| Resellers | No | 1 plan from $11.03 to $11.03 |
| Under $4 | No | No |
| Under $8 | No | No |
| Over $10 | No | cPanel Reseller Plus
|
| SSL | 3 plans from $20.00 to $200.00 | No |
| Under $4 | No | No |
| Under $8 | No | No |
| Over $10 | No | |
| Data Centers | 0 of 6 | 1 of 6 |
| North America | No | No |
| Europe | No | Yes |
| Asia | No | No |
| Oceânia | No | No |
| South America | No | No |
| Africa & Middle East | No | No |
Support Services | 5 of 6 | 3 of 6 |
| Live Chat | Yes | Yes |
| Phone Support | Yes | Yes |
| Email Support | Yes | Yes |
| Forum Support | No | No |
| Video guides | Yes | No |
| Knowledgebase | Yes | No |
CMS support | 3 of 6 | 1 of 6 |
| WordPress | Yes | Yes |
| Joomla | Yes | No |
| Drupal | Yes | No |
| Magento | No | No |
| Softaculous | No | No |
| PrestaShop | No | No |
OS Support | 2 of 2 | 1 of 2 |
| Windows/ASP.NET | Yes | No |
| Linux | Yes | Yes |
Language Support | 5 of 8 | 2 of 8 |
| PHP | Yes | Yes |
| Java | Yes | Yes |
| Python | Yes | No |
| Node.js | No | No |
| Django | No | No |
| Perl | No | No |
| Ruby on Rails | Yes | No |
| ASP.NET | Yes | No |
Database Support | 1 of 3 | 1 of 3 |
| MongoDB | No | No |
| MySQL | Yes | Yes |
| PostgreSQL | No | No |
Payment Types Support | 0 of 6 | 0 of 6 |
| PayPal | No | No |
| Credit Card | No | No |
| Moneybookers | No | No |
| Wire Transfer | No | No |
| Webmoney | No | No |
| Bitcoin | No | No |
 Second |  Winner |
