I'm happy to say... More I've just celebrated 21 years as a Pair customer. And they were not my first hosting company -- at that stage I'd already had one in Australia (based in Canberra) and another I can't remember nowadays in the USA.
I started with Pair in 1997, after some lengthy research. I was initially on server "xi" -- #8 -- so that was a while back, and well before they moved to their bigger data center (and their Denver expansion)! I've since moved to a newer server structure at Pair (they helped make that move easy) and host about 30 domains in my account -- always responsive, and even from my usual base in Melbourne Australia (currently in south east Asia), their support is top rate (fast ticket response, same for the phone the one time I needed it).
Their custom account control center works fine, although I love cPanel with some other client hosting that I have access to, the Pair system works very smoothly. I've had an ecommerce account in the past, but as they have boosted their account features, I was able to drop down to an account that costs about half as much per month which is still very well resourced for my needs.
They have always been open and honest with their services, their pricing, their outages, everything. I think their ranking here is well below their real level of value. While I have some other smaller client hosting accounts elsewhere, my primary hosting will always be with Pair.
They don't profess to be the cheapest hosting, but I'd always rather VALUE over price. And this is where I think Pair delivers very solidly. Would easily recommend them and happily do so.
Let's hope I'm still a customer in another 21 years! All I can say is THANKS for being so reliable for so long. Less