Hostwinds vs. KVCHosting 2019

ed reliable and quick support. You can get great servers, features, prices, and reliability from almost any provider but what differentiates them is their attention to the customer and Hostwinds comes top of the list when so many others fail to do even the basics!

er deal elsewhere and their live support is very good when you don't know what to do with your website or you are having any problem.

lking about. They do not offer tear 2 support over the phone. Which is usually the people you need to talk to when you call for support. You can only speak to support through tickets. They refused to update my servers PHP (which reached the end of life) and was letting my sites get hacked. They aksi refused to move my sites to a better server. A single 5-minute technical support phone call takes all day through tickets (because you can not reach them). I called and canceled my service over the phone with the manager and also submitted a ticket to cancel and they kept charging me for two months of no service. THEY WILL KEEP ALL YOUR MONEY>>> NO REFUNDS. They would not even refund me for my site which was going offline every ten minutes due to their server being overloaded with too many sites... STAY AWAY FROM THEM, YOU HAVE BEEN WARNED!

ve a message, and you have less than a 5% chance that they will return the call. They only seem to respond to written trouble tickets, so if you can't login to your account for some reason you can't contact tech support. Our outgoing emails were bouncing back to us every month or so because the KVC servers were repeatedly put on black lists (for hosting too many spammers). KVC would swap some IP addresses and the problem would be solved until the next month. They had a disaster once where they deleted all accounts from one of their servers because they accidentally thought all the accounts were delinquent. It turned out that they didn't have any backups or they didn't want to pay to have the backups restored. Yes, we should have had our own backups, but we didn't because we had trusted KVC. We had to recreate everything. KVC agreed it was their fault, but they didn't offer us any compensation. This seems to be a very small company in Oklahoma (with maybe two or three people) that rents server space from somewhere, then sub-rents it to us. They contract their tech support to overseas firms whose workers have a limited understanding of English, which is probably why it's almost impossible to actually speak with anybody. Probably 95% of their positive reviews are written by a company shill -- in three years, we saw nothing close to what could be called "outstanding" service. Several times while troubleshooting problems, the tech support people deleted files from our account then denied doing it. Troubleshooting a problem can easily take six hours using their chat interface. We moved to another company as soon as our contract expired. We pay more than we did at KVC, but we've had no problems at the new company.