Hostwinds vs. KVCHosting 2019

any. I am pleased with the support and features Hostwinds provides. My business is simple and very small so all my needs are met with this company.

d and data back-up are superb. Their pricing is extremely competitive. They know how to make their services reliable and attractive for their customers. Good job!

mething goes wrong I can return my money, that's good" and then I ordered a VPS server from them (vps,linux,unmanaged) (19 jan 2019).
I received server details with the IP 23.254.131.213 (order number 5529407893), I checked the IP for blacklist (as I always do) so I don't have problems with the sites in the future. It was blacklisted by barracudacentral for spam, I immediately cancel the server, and started to wait for the refund, they responded that they have refund only for the following products: Shared Hosting, Business Hosting, Reseller Hosting, VPN Hosting, Shoutcast Hosting.
Nice refund policy. I used the server for 1 minute and they charged me for the full month.
But I agreed with their Terms of Service right? Yes, yes and I bet every person reads 20 pages of the text when they are registering. That's just a straight "dark pattern", guys.
If they trick you on the front page what else are they not telling you right away? Be aware.

ve a message, and you have less than a 5% chance that they will return the call. They only seem to respond to written trouble tickets, so if you can't login to your account for some reason you can't contact tech support. Our outgoing emails were bouncing back to us every month or so because the KVC servers were repeatedly put on black lists (for hosting too many spammers). KVC would swap some IP addresses and the problem would be solved until the next month. They had a disaster once where they deleted all accounts from one of their servers because they accidentally thought all the accounts were delinquent. It turned out that they didn't have any backups or they didn't want to pay to have the backups restored. Yes, we should have had our own backups, but we didn't because we had trusted KVC. We had to recreate everything. KVC agreed it was their fault, but they didn't offer us any compensation. This seems to be a very small company in Oklahoma (with maybe two or three people) that rents server space from somewhere, then sub-rents it to us. They contract their tech support to overseas firms whose workers have a limited understanding of English, which is probably why it's almost impossible to actually speak with anybody. Probably 95% of their positive reviews are written by a company shill -- in three years, we saw nothing close to what could be called "outstanding" service. Several times while troubleshooting problems, the tech support people deleted files from our account then denied doing it. Troubleshooting a problem can easily take six hours using their chat interface. We moved to another company as soon as our contract expired. We pay more than we did at KVC, but we've had no problems at the new company.