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Hostwinds vs Krystal Hosting

Comparison
Compared options Visit Hostwinds Visit Krystal Hosting
Pricing
32 hosting plans 18 hosting plans
Starting price $4.99 / month $0.00 / month
Free domain Yes Yes
Coupons 2 coupons No
User Ratings
4.7
4.8
Reliability 4.5
5.0
Pricing 4.5
4.5
User Friendly 4.5
5.0
Support 4.5
5.0
Features 4.5
5.0
User Reviews
1152 reviews 35 reviews
Latest positive review
I am fully satisfied
Silvano Berardi,
10
Your sites will be in good hands, dudes. Personally, I'm a fully satisfied Hostwinds customer. They are rock. High 99% uptime and very fast servers. I developed my Wordpress Website with optimum speed using the available soft... More aculous addon in the Cpanel. Well done! Less
Top Notch Support!
Electron 1948,
9.2
As always, a problem that puzzled two webmasters was fixed within 2-3 hours.
Top Notch Support!
Latest negative review
Worst Support ever
Motaz Hakim,
5.2
I've moved from Shared hosting to Managed Linux VPS
The support team is sucks, i felt that I'm an auditor or QA on their jobs
They don't validate the requests.
For example, I've asked to only allow access to specific ports to... More only 1 country,
so all they did is added the country 2 letters in the CSF config page and added allowed ports to this country
and they didn't remove the ports from TCP_IN section , it means there's no restrictions here, all they did is like confirming allowing my country !!
so this ticket toke 6 hours, and ended up sending them the instructions how to do it , so !!
another issue, VPS assigned with IP address, this IP address was blacklisted on 3 major RBLs and outlook is blocking this IP too, and when i asked them to change it since we need a clean IP because we gonna sent emails from it, they said, it's extra cost option to change it ! and no gurantuee that new IP will be clean, why should i get a VPS with blacklisted IP ?
another topic
i tried to delist our ip from all blacklisted RBLs and outlook too,
but we faced a new issue, that our emails is not delivered in stays in queue for days
because our server lost connection with the remote mail server we are sending emails to.
Support answer: the remote server blocks your IP, talk to them to unblock
---
another topic, suddennly with no warrnings your server CPU usage go to 100% with no running prcoess !!!
so you open a ticket and wait 2 hours for an answer that it's fixed !! node issue !!!!!! sorry for inconventict
---
another major issue happened with Hostwinds
our VPS in server in Amsterdam,
after we migrate our emails/website from shared hosting to this hosting
we bought a volume storage 100GB and attached it to the server, and moved all emails files on it 70GB!
a history of emails a 7 years history. and everything was good for 3 days and at 4/10/2021 the say facebook was down, the amsterdam server had a network issue at 10PM and we lost all the the connections with the VPS
no way to day anything .. so i've opened a ticket and got no answer, go to live chat and got informed that there's network issue in amsterdam server, and we got access at 12AM but our CPU usage was 100% with no process running
and i toke screenshot from control panel that shows CPU usage and storage usage was 68% of 100GB
they sent me at 2 am a reply that the issue was fixed and they sent me a screenshot from the same cpu usage | storage usage
and i found that storage usage was 1% !!!!!!!!!!!!!!!!!!!
i replyed to the ticket .. WHERE OUR EMAILS !!!
i supposed to sleep that time 2AM because i've work tomorrow at 8am need to wake up
and i couldn't sleep till they fix the server .
and got no replies, so i went to live chat and i'm fired !!!
from 2 am to 6 am all they said they don't know what happened to the volume storage and filesystem corrupted, maybe you got hacked !!!
WHAT THE HELL, GOT HACKED !! how ?? the server connection was down, and if we got hacked, the hacker will go the cloud volume and corrupt the file system ???? talk in more logic !!!
support answer, they have nothing to do with it , network issue won't affact the filesystem of the volume storage!!
and it's my fault that i didn't subscribe for backup plan!!!
when i asked is the backup plan includes volume storage ,and the golden answer: NO!
so we lost 7 years of emails history and they do nothing !!!
final conclution
Stay away from Hostwinds,
Support are sucks
Server Prices are very good, but no stability, no uptime 99.999999 like they said
alot of down times
delay in support reply on ticket
you need to validate every request with your self
Totally sucks
Less
they just canceled my hosting with this message !
James john Needham,
2.0
Staff
Hello James,
Unfortunately, we will no longer be providing you with a hosting service in the new year.
Also note i started paying £2.99 a month and it went up to £10 a month. I advise staying away from this company
Plea... More se accept this as notice we will end your hosting subscription in 7 days (30th December 2019).
We will ensure that you are refunded in full any remaining time on your hosting service and our support team will provide backups of your data if you require them, to ease your transition to another hosting provider.
Please accept my most sincere apologies for any inconvenience this might cause. We wish you the very best for the future.
Kind Regards
Dave Kimberley
Company COO
please note the date of writing this is the 31st dec. not the 1st !
Less
Shared Hosting
6 plans from $6.74 to $14.24 2 plans from $6.80 to $13.62
Under $4 No No
Under $8

Basic

$6.74 / MO
  • Space: Unlimited
  • Bandwidth: Unlimited
  • Panel: cpanel
  • Number of Sites: 1
View Basic plan

Amethyst

$4.99 / MO
  • Space: 10 GB
  • Bandwidth: Unlimited
  • Panel: cpanel
  • Number of Sites: 2
View Amethyst plan
Over $10

Advanced

$8.24 / MO
  • Space: Unlimited
  • Bandwidth: Unlimited
  • Panel: cpanel
  • Number of Sites: 4
View Advanced plan

Ruby

$9.99 / MO
  • Space: Unlimited
  • Bandwidth: Unlimited
  • Panel: cpanel
View Ruby plan
VPS
16 plans from $4.99 to $42.74 7 plans from $13.62 to $192.27
Under $4 No No
Under $8

Unmanaged Linux VPS Hosting 1

$4.99 / MO
  • Space: 30 GB
  • Bandwidth: Unlimited
View Unmanaged Linux VPS Hosting 1 plan
No
Over $10

Fully Managed Linux VPS Hosting 1

$8.24 / MO
  • Space: 30 GB
  • Bandwidth: Unlimited
View Fully Managed Linux VPS Hosting 1 plan

VPS: K-1

$9.99 / MO
  • Space: 25 GB
  • Bandwidth: Unlimited
View VPS: K-1 plan
Dedicated Server
1 plan from $179.00 to $179.00
No
Under $4 No No
Under $8 No No
Over $10

Dedicated Servers

$179.00 / MO
  • Space: 1 TB
  • Bandwidth: Unlimited
View Dedicated Servers plan
No
Cloud Hosting
3 plans from $4.99 to $328.99 3 plans from $40.90 to $136.36
Under $4 No No
Under $8

1 CPU 30GB

$4.99 / MO
  • Space: 30 GB
  • Bandwidth: 1 TB
View 1 CPU 30GB plan
No
Over $10

2 CPU 100GB

$28.99 / MO
  • Space: 100 GB
  • Bandwidth: 2 TB
View 2 CPU 100GB plan

Sapphire

$29.99 / MO
  • Space: 100 GB
  • Bandwidth: Unlimited
View Sapphire plan
CDN
No
2 plans from $6.82 to $47.73
Under $4 No No
Under $8 No

CDN 50GB

$5.00 / MO
  • Space: Unlimited
  • Bandwidth: 49.97 GB
View CDN 50GB plan
Over $10 No

CDN 500GB

$35.00 / MO
  • Space: Unlimited
  • Bandwidth: Unlimited
View CDN 500GB plan
Resellers
4 plans from $5.24 to $10.00 3 plans from $20.44 to $95.44
Under $4 No No
Under $8

Basic

$5.24 / MO
  • Space: Unlimited
  • Bandwidth: Unlimited
  • Panel: cpanel
View Basic plan
No
Over $10

Ultimate

$8.24 / MO
  • Space: Unlimited
  • Bandwidth: Unlimited
  • Panel: cpanel
View Ultimate plan

UNITY

$14.99 / MO
  • Space: 25 GB
  • Bandwidth: Unlimited
  • Panel: cpanel
View UNITY plan
SSL
2 plans from $75.00 to $150.00 1 plan from $0.00 to $0.00
Under $4 No

FREE 256-BIT SSL CERTIFICATE

$0.00 / MO
  • Space: Unlimited
  • Bandwidth: Unlimited
View FREE 256-BIT SSL CERTIFICATE plan
Under $8 No No
Over $10

1 YEAR

$75.00 / MO
  • Space: Unlimited
  • Bandwidth: Unlimited
View 1 YEAR plan
No
Data Centers
2 of 6 1 of 6
North America Yes No
Europe Yes Yes
Asia No No
Oceânia No No
South America No No
Africa & Middle East No No
Support Services
4 of 6 4 of 6
Live Chat Yes Yes
Phone Support Yes Yes
Email Support Yes Yes
Forum Support No No
Video guides No No
Knowledgebase Yes Yes
CMS support
4 of 6 5 of 6
WordPress Yes Yes
Joomla Yes Yes
Drupal Yes Yes
Magento Yes Yes
Softaculous No No
PrestaShop No Yes
OS Support
2 of 2 1 of 2
Windows/ASP.NET Yes No
Linux Yes Yes
Language Support
4 of 8 3 of 8
PHP Yes Yes
Java No No
Python Yes Yes
Node.js No Yes
Django Yes No
Perl No No
Ruby on Rails No No
ASP.NET Yes No
Database Support
3 of 3 1 of 3
MongoDB Yes No
MySQL Yes Yes
PostgreSQL Yes No
Payment Types Support
4 of 6 2 of 6
PayPal Yes Yes
Credit Card Yes Yes
Moneybookers Yes No
Wire Transfer No No
Webmoney No No
Bitcoin Yes No
Second

Second

Winner

Winner