Site5 vs Hostway

Comparison
Compared options Visit Site5 Visit Hostway
Pricing
13 hosting plans 9 hosting plans
Starting price $4.95 / month $6.95 / month
Free domain Yes No
Coupons No No
User Ratings
1.6
1.8
Reliability 1.5
2.0
Pricing 1.5
2.0
User Friendly 1.5
1.5
Support 1.5
1.5
Features 1.5
2.0
User Reviews
168 reviews 13 reviews
Latest positive review
Works great for me
Rodrigo Campos,
9.2
I have 4 years of using it and works perfect, support works, uptime works, they give me whm, etc...
EXCELLENT TECHNICAL SUPPORT PROVIDED BY DANIEL ... THANK YOU VERY MUCH
Eileen L. Gonzales,
10
TEN STARS FOR THE OUTSTANDING TECHNICAL SUPPORT PROVIDED BY DANIEL TODAY. HE WALKED ME THROUGH A DETAILED PROCESS STEP-BY-STEP, EXPLICITLY AND PATIENTLY. I HAVE BEEN VERY HAPPY WITH HOSTWAY SINCE 2003, AND NOW I LIKE THEM EVE... More N MORE. I HIGHLY RECOMMEND THEM TO YOU. Less
Latest negative review
No support
Chick Newman,
2.0
I have had an email problem on Site5 for nearly a year. It no longer provides telephone support and writing a "ticket" about an issue is summarily ignored. A few days later, after submitting a ticket, an email from site5 is ... More received after each ticket that says. "since we have not heard from you the issue will be closed". I have sent several tickets complaining of he same issue numerous times and each time the issue is ignored and followed by the same email to me. There isn't even a statement that the issue was read.
I have therefore moved my website and hosting to another hosting company but Site5 relentlessly bombards me with email about the issue it refuses to resolve. I lost a lot of business because emails I sent to customers from it's server were consistently bounced from gmail, aol and yahoo email accounts because the Site5 server was insecure by gmail, aol and yahoo.
At this time, nearly a year after submitting the first ticket, and several months after moving my website to another host, Site5 refuses so acknowledge that I am no longer a customer. They keep sending those useless emails about the ticket being closed. I need to make sure that any future charges to my credit card that are attempted by Site5 are blocked since customer service has not deleted my account, even though I specifically sent a request to customer service insisting that my account be closed (and even though I have removed my website and email to another host).
Site5's support is Horrible ...the worst...it is non-existent!! I suspect there are no live support technicians working for this company, hence the spitting out the same canned email month after month to me "closing" my ticket without ever addressing my problem , and giving no pretext that there was even an effort to address the problem.
Go somewhere else when looking for a webhost.
Less
The worst provider I have ever dealt with. Tech support is terrible.
Barbra A Barbour,
2.4
A customer of mine recently purchased web hosting services from Hostway, and it’s been a nightmare since the moment the purchase was made. The salesman repeatedly assured us that we would have Cpanel access, and it’s not even... More available. They assured we could install a shared SSL through them…..it turns out you can, so long as you email it to them every year and get them to install it. I don’t trust their ability to install it based on what I’ve seen so far though.
From the very moment we purchased an upgraded plan, we hadn’t even logged onto the site yet, they took down our original website and hosed our email settings. In the middle of the business day.
For several days I was unable to upload my index.html file, I had to send it to them and ask them to do it. The other files upload fine, just not the index file. At first they attempted to blame FileZilla for the problem, then finally got a workaround where I upload the file into my images folder, contact them, and they move it into the root directory. Not satisfactory, at all. I still am unable to edit my own htaccess file, and it doesn’t look like they care much about fixing that either.
This started last Friday, and today is Tuesday. I have spent literally hours on the phone and in chat with them trying to get this ironed out, and as of 5pm Tuesday it still is not fixed. It takes as long to explain the issue as it does for them to look through their documentation for an answer, because they are not even minimally competent with the technical workings of a server.
Maybe they do okay with Wordpress, I don’t know, but unless that’s your thing steer way way clear of this company.
Less
Shared Hosting
3 plans from $4.95 to $325.00 3 plans from $6.95 to $109.95
Under $4 No No
Under $8

hostBasic

$4.95 / MO
  • Space: Unlimited
  • Bandwidth: Unlimited
  • Panel: cpanel
View hostBasic plan

Starter

$6.95 / MO
  • Space: 50 GB
  • Bandwidth: Unlimited
  • Panel: other
View Starter plan
Over $10

hostPro

$8.95 / MO
  • Space: Unlimited
  • Bandwidth: Unlimited
  • Panel: cpanel
View hostPro plan

Flexcloud Site

$12.95 / MO
  • Space: 300 GB
  • Bandwidth: Unlimited
  • Panel: other
View Flexcloud Site plan
VPS
7 plans from $4.95 to $325.00 6 plans from $6.95 to $109.95
Under $4 No No
Under $8 No No
Over $10

VPS2

$55.00 / MO
  • Space: 50 GB
  • Bandwidth: Unlimited
View VPS2 plan

Linux Basic

$19.95 / MO
  • Space: 15 GB
  • Bandwidth: Unlimited
View Linux Basic plan
Cloud Hosting
3 plans from $4.95 to $325.00
No
Under $4 No No
Under $8 No No
Over $10

Plus

$20.00 / MO
  • Space: 10 GB
  • Bandwidth: 102.4 GB
View Plus plan
No
Data Centers
4 of 6 1 of 6
North America Yes Yes
Europe Yes No
Asia Yes No
Oceânia No No
South America Yes No
Africa & Middle East No No
Support Services
5 of 6 4 of 6
Live Chat Yes Yes
Phone Support Yes Yes
Email Support Yes Yes
Forum Support No No
Video guides Yes No
Knowledgebase Yes Yes
CMS support
4 of 6 4 of 6
WordPress Yes Yes
Joomla Yes Yes
Drupal Yes Yes
Magento Yes Yes
Softaculous No No
PrestaShop No No
OS Support
1 of 2 2 of 2
Windows/ASP.NET No Yes
Linux Yes Yes
Language Support
2 of 8 2 of 8
PHP Yes Yes
Java No Yes
Python Yes No
Node.js No No
Django No No
Perl No No
Ruby on Rails No No
ASP.NET No No
Database Support
1 of 3 1 of 3
MongoDB No No
MySQL Yes Yes
PostgreSQL No No
Payment Types Support
2 of 6 2 of 6
PayPal Yes No
Credit Card Yes Yes
Moneybookers No No
Wire Transfer No Yes
Webmoney No No
Bitcoin No No
Second

Second

Winner

Winner